ISO 41001:2018 Facility Management

System Certification
Navigating the FM sector and its challenges through certification

DAVE CHENG
30 JUNE 2021
 FM, its importance and challenges
FM affects…. through the services it manages and delivers, operation and maintenance activities

Safety and Health Support environmental Support Demand

social issues e.g.
Covid 19 pandemic
- Effective maintenance of
ACMC system to be meet SS
553 & SS 554 address indoor
air quality & fresh air intake
- Disinfection and deep cleaning
of community spaces
sustainability programme:
- Energy & water efficiency
▪
BCA: BESS, annual mandatory
submission of building information and
energy consumption data (>5MW/year)
▪ PUB Water efficiency management
system, large users exceeding 60,000
m3 to submit WEMP
organisation to fulfil its core
business strategies:
- Quality of services
- Business Continuity
- Emergency preparedness
& response

ISO 41001:2018 available in Singapore from March 2019, Yales-Nus (Infrastructure, Safety & Security office) Aug’19.
- Recognition of FM principles and practices on a global scale
- 2nd fiddle to many other fore-running standards e.g. ISO 9001, ISO 45001, ISO 14001
- Common interpretation and understanding of FM
 ISO 41001 management systems requirements
Clause 5 – Leadership (Plan, do, check & act)

FM policies & objectives are consistent with the

Core Business Strategy and directions of the Demand Organization

Clause 4 - Organization
& its context:
Planning FM service FM Operations Clause 9 -
- External & internal
Risk and delivery plans & planning & Performance evaluation
issues
Opportunities Objectives Process Control & management review
- Needs/ expectations of
interested parties,
demand organisation

Clause 6 Clauses 7, 8

Clause 10 Continual
Improvement

Similar framework to facilitate integration with other management standards such as ISO 9001, ISO 14001, ISO 22301, etc.
 Certification Process
Review of:
➢ Confirmation of scope
➢ Context of the organisation, including
✓ Understand demand organisation’s requirements e.g. operating environment and
complexity; its products, services & activities & conditions in which it functions
Stage 1 Audit ➢ Action to address opportunities & threats at the strategic and operational levels
✓ Establishing FM objectives & action plan to meet the re’qds of the Demand organization
✓ Plan resources and budgets to achieve FM objectives
❖ Service delivery plan, project management plan, etc.
❖ FM performance to include both financial and non-financial criteria; data to
Initial Certification establish baseline performance
Audit ❖ Plans include emergency preparedness, business continuity & recovery plans
➢ Regulatory and statutory requirements for compliance

➢ Effectiveness of the FM system including:

✓ Implementation of policy and objectives at relevant functions & projects
Stage 2 Audit ✓ Implementation of FM service delivery plan, project mgt plan and on-site verification to
meet demand organization objectives and targets.
✓ System of determining competence & ensuring FM personnel are competent
✓ System of creating, updating & controlling FM information & data
✓ Management & leadership functions

Annual surveillance audit over 2 years to complete 3-year certification cycle

Sample Certificate – ISO 41001

Name and site address

of organisation certified

Standard being
certified
Scope of certification

Certification validity
 ISO 9001 versus ISO 41001 certification

ISO 9001:2015 Quality management systems - requirements

➢ Scope are targeted to the product and services of the organisation, not for FM functions
➢ For organisations offering FM, only generic requirements are specified

ISO 41001:2018 Facility Management system – requirements with guidance

➢ Requirements are targeted specifically for FM operations including:
▪ Risk & opportunity analysis at strategic, organisation-wide, project levels to identify FM significant risks:
▪ Planning and control to fulfil service delivery in meeting Demand & stakeholders’ req’ds:
• coordination with interested parties;
• resources such as budgeting, human & technology, stock mgt;
• emergency preparedness & contingency plan, etc.
▪ FM information and data, examples:
• Facility asset characteristics (e.g. ownership, design parameters, vendor information, in service date)
• Financial mgt (historical cost, date of acquisition, life cycle costing analysis, useful service lives)
▪ Management review: Financial and non-financial performance criteria; service improvement, cost reduction or
improvement in environmental & social performance, etc.
 Benefits of 3rd party ISO 41001 certification
ISO 41001- Global standard, provide a credible benchmark for FM & if
implemented effectively it could raise the standard and recognition of FM as a
value-adding function:

➢ Internal benefits include……

▪ Create competitive advantage through improved performance &
service consistency;
▪ Improved workforce productivity, safety, health and well-being;
▪ Fulfil Demand organisation’s core business strategy especially for
mission critical requirements- quality assurance, cost & timeliness;
▪ Minimize disruption through effective risk management;
▪ Contribute to reduce the whole-life cycle cost with effective
maintenance program

➢ With 3rd party certification, the organisation can

✓ Demonstrate compliance with ISO 41001 standard;
✓ Demonstrate its commitment to its FM service delivery;
✓ Provide confident & increase acceptance with clients & regulators;
✓ Enhance the recognition for FM practices & raise the status of FM
professional
 For further clarification, please contact:

Mr. Dave Cheng, Managing Director l davecl@socotec.com

Ms. Chris Lim, Sales Manager l chris@socotec.com

Thank you