SETTING UP YOUR ACCOUNT IN THE ARISE PLATFORM

Every ECS (Esther’s Customer Support) Virtual Support Agent needs to have an Arise Account. Below are the steps
to register for an Arise Account.

Important Note – If at any time during this process, you see an orange button at the top of the page that reads,
“Finish Registering,” click on that button. It means you are not finished setting up your account.

Important Note - If at any time during this process, you get an alert indicating that the information you are
inputting is a duplicate or already in the system, move to Section B of this document. Similarly, if you know that
you already exist in the Arise system, move to Section B of this document.

SECTION A – SIGNING UP FOR A NEW ARISE ACCOUNT

Step 1 – Enter Basic Information

• Go to https://portal.arise.com

• Click “Register Here”

• Enter your information into the system

• Use Referral Code: 1986143

• Check the two boxes:

• NDA
• Terms of Use, Acceptable Use, Systems & Equipment Policy, and Privacy Policy including
Cookie Use

• Check “I’m Not a Robot”

• Click “Register”

Step 2 – Two-Step Validation Process

• Arise will send to your mobile number a validation code. Put this into the system.

• Arise will send to your email another validation code. Put this into the system.

• Click orange button at the top of the page that says “Finish Registering”
Step 3 – How Will You Use the Platform

• Check the two boxes:

• I’m over 18.
• This is not an employment opportunity…

• Select “I Want to Work for Someone Else”

• Click “Select” again.

Step 4. – Register as an Agent Working for a Service Partner

• Enter first name, last name, and social security number.

• Enter Service Partner ID: 101947

Step 5. – Being Accepted and Finalized by ECS Virtual Support

• You will receive a notice that says your request is pending. Wait 6 business hours and log back into the
system by going to portal.arise.com and logging in with the Arise Username and Arise Password that you
created. The pending notice should no longer be there.

• Sign and confirm the two agreements. You will get a notice saying that you are now pending finalization.

Congratulations - You made it!!

Please do not do anything else in the Arise system until your second onboarding session with ECS Customer Support.
 SECTION B –THIS IS ONLY FOR THOSE THAT DID NOT COMPLETE THE SECTION ABOVE
(I.E., SECTION A) – YOUR INFORMATION IS ALREADY IN THE ARISE SYSTEM
If you know, or determine through Section A, that your information is already in the Arise System, you need to get
your account set up to work with ECS Virtual Support. There are three scenarios in which you may currently have
information in the Arise System.

Scenario 1 - You Do Not Remember Using the Arise System but Received a Duplicate Information Alert

• Reset your account in the top-right corner of the Arise login page https://portal.arise.com
If you need help with a profile reset, email Arise at registration@registration.arise.com
and put "Profile Reset Request" in subject line. In your email, include your full name,
address, phone number, and email address. Allow 2-3 business days for reply.

• Once logged into your Arise account, click to "Join an independent call center" and
connect to ECS Virtual Support:
Service Partner ID: 101947

Scenario 2 - You Previously Signed Up to Work with Another Call Center

• You must contact the Call Center at which you worked previously and ask them to remove you. Go
to My Profile - Information for the business contact info. Document your interactions with them. If
they do not respond, contact Arise for further instruction. You can send an email to
registration@registration.arise.com OR log into your account and click the blue bubble in the lower
right-hand corner to get support.

• Once removed, "Join an independent call center" in Arise and connect to ECS Virtual Support:
Service Partner ID: 101947

Scenario 3 - You Previously Signed Up as a Sole Proprietor to "Be My Own Boss"

• Log into the Arise Portal at portal.arise.com

• Click on “Agents"
• Select "ALL" to view/select your name
• Select "Agent Administration" by clicking the orange (+) symbol
• Check "Drop Agent from your Independent Call Center Roster"
• Save and OK
• Click "View" and "Join an independent call center"
• In the second box for "IB ID" enter Service Partner ID: 101947

Once you take the steps for one of these scenarios, see STEP 5 to finalize your registration with ECS.