How to Buidling Relationship?

1. Cross-cultural understanding
Untuk membentuk hubungan dengan seseorang kita perlu mengetahui budaya setiap orang yang kita
temui, seperti cara berbicara, sikap tubuh, dan sebagainya.

Kita ambil contoh mengenai cara sikap tubuh, salah satunya adalah kontak mata sebagai berikut.
a. Japanese children are taught in school to direct their gaze at the region of the teacher’s Adam’s
apple, and, as adults, Japanese lower their eyes when speaking to a superior, a gesture of respect.
Dalam hal ini, kita jadi mengetahui budaya wilayah-wilayah yang berbeda. Oleh karena itu, kita harus
menyesuaikan cara sikap atau berbicara kita kepada seseorang yang berbeda budayanya dengan kita.
Pemahaman seperti ini sangat diperlukan bagi pebisnis yang ingin menjalin hubungan dengan
pemangku kepentingannya, misalnya seperti menerima stakeholder asing yang datang menemui kita,
maka kita perlu mengidentifikasi terlebih dahulu isu-isu budaya yang dimilikinya untuk dapat menjalin
hubungan dengannya.

In this case, we come to know the culture of different regions. Therefore, we must adjust the way we
behave or speak to someone who is different from our culture. This kind of thing is very necessary for
business people who want to build relationships with their stakeholders, for example accepting
stakeholders who come to see us, so we need to first know the cultural issues that we understand to
build relationships with.

2. Welcoming visitors
Ketika menyambut pengunjung, ada yang perlu diketahui yaitu:
1. What happens when visitor arrives with an appointment to visit a company?
2. What are the typical stages of the first meeting?
3. What conversations take place?

Welcoming visitors
When welcoming visitors, there are things you need to know, namely:
1.What happens when a visitor arrives with an appointment to visit a company?
2. What are the typical stages of the first meeting?
3. What conversation took place?

The dialogue stages that usually occur when welcoming visitors are:
1.The visitor introduces himself and tells the receptionist his needs
2. The receptionist greets the guest and then explains the person “X” will come.
3. The receptionist offers drinks or other refreshments
4.Guests receive a thank you note which is followed and the receptionist invites guests to wait for the
person they want to meet
5. When the guest has met the intended person, the receptionist will ask for other assistance that the
guest needs if any

Adapun tahapan dialog yang umumnya terjadi ketika menyambut pengunjung adalah
1. Pengunjung memperkenalkan dirinya dan mengatakan keperluannya kepada receptionist
2. Receptionist menyambut tamu dan kemudian menjelaskan orang “X” akan datang secepatnya.
3. Receptionist menawarkan minuman atau penyegar lainnya
4. Tamu menerima diikuti ucapan terimakasih dan receptionist mempersilahkan tamu untuk
menunggu orang yang ingin ditemui
5. Saat tamu telah selesai bertemu dengan orang yang dituju, receptionis menanyakan bantuan lain
yang dibutuhkan tamu jika ada.

How to keeping conversation going in small talk?

1. There should be no breaks of more than three seconds in your conversation
2. Listen carefully to what your partner says and pick up on specific points
3. Keep the conversation going

Besides that, you should Open-ended questions, on the other hand, encourage longer answers, don’t
Close-ended questions invite only two possible answers: yes or no.
Ask follow-up questions

To show that you actually care about how someone answers your questions, follow up with further
questions. When our conversations die out, it’s usually because we don’t come off as sincere and
interested enough.