Contact
psalastovar@gmail.com
www.linkedin.com/in/lucina-
serna-muñoz-she-her-439a8a226
(LinkedIn)
Top Skills
IT Project & Program Management
C (Programming Language)
Engineering
 
Lucina Serna Muñoz (she/her)
IT Application Development Manager at Accenture
Mexico City Metropolitan Area
Summary
10+ years of progressive experience with IT industry with expertise
in Business Intelligence, ETL and Datawarehouse , Support
production environments,
Experienced Data Manager with a demonstrated history of working in
the Financial industry.
Strong skilled in Oracle 10g,11g, Microsoft Excel, SAS , PL/SQL,
and Delphi.
Experience
Accenture
IT Application Development Manager
July 2018 - Present (3 years 7 months)
Mexico City Metropolitan Area
Citibanamex
Information Technology Application Manager
October 2015 - July 2018 (2 years 10 months)
Mexico City Metropolitan Area
Tech Mahindra
Sr. Application Development Manager
February 2011 - October 2015 (4 years 9 months)
Mexico
Oportun
Application Manager
September 2008 - February 2010 (1 year 6 months)
Mexico City, Mexico
Banco Santander
Senior Information Technology Project Manager
November 2006 - September 2008 (1 year 11 months)
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Mexico City Metropolitan Area

To implement last version of CRM application, that improved service for +12.8
MM of customers at +1,300 branch offices of the bank in México, manage their
requests, follow-up to complains and questions, offer them products according
to each profile and execute marketing campaigns, leading a multidisciplinary
team with IT specialists from México and Spain and internal bank's users.

everis
Technical Leader
June 2003 - November 2006 (3 years 6 months)
Mexico City Metropolitan Area

Santander Bank, N.A.

Data Lake Manager
December 2002 - June 2003 (7 months)
Mexico

Re ingeniería de procesos bancarios

Modelos Estadísticos.
Regresiones Lineales
Optimización de tiempos en ejecución
Tableros Estadísticos
Validación de insumos asegurando la calidad de los datos
Depuración de servidor y respaldo de bases de datos
Automatización de reportes

FileZilla
Linux
Tableau
Toad
Python
Jupiter
SAS Data Integration Studio 4.6
SAS Enterprice Guide 6.1
SAS Management console 9.4
SAS Process Manager

Arnecom Industrias
3 years

IT Application development Supervisor

August 2001 - November 2002 (1 year 4 months)

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Mexico City Metropolitan Area

EDI communications with suppliers and customers

Barcode applications for inventory control of raw material and finished goods

IT Application developer - Manufacturing

December 1999 - August 2001 (1 year 9 months)
Mexico City Metropolitan Area

Sky
Ing. Sr CRM
July 1999 - December 1999 (6 months)
Mexico City Metropolitan Area

Re ingeniería de procesos bancarios

Modelos Estadísticos.
Regresiones Lineales
Optimización de tiempos en ejecución
Tableros Estadísticos
Validación de insumos asegurando la calidad de los datos
Depuración de servidor y respaldo de bases de datos
Automatización de reportes

FileZilla
Linux
Tableau
Toad
Python
Jupiter
SAS Data Integration Studio 4.6
SAS Enterprice Guide 6.1
SAS Management console 9.4
SAS Process Manager

Arnecom Industrias
Data Engineer Specialist
January 1997 - July 1999 (2 years 7 months)
Mexico

Modelos Predictivos
Regresiones Lineales
Tableros de Informacion

Python
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Pandas
Numpy
Jupiter
SQL Server
C#.net

Education
IEU Universidad
Master's degreeField Of StudyFinancial and financial management
services  · (August 1994 - October 1996)

UAM Universidad Autónoma Metropolitana

Enginners Degree; Systems Engineering 

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