Contact
Ángel Belmonte
www.linkedin.com/in/ Utilities expert
angelbelmonte (LinkedIn) Greater Madrid Metropolitan Area

Top Skills Summary

Energy
Educated as Telecommunications Engineer, in the last 15 years I
Renewable Energy
have taken over 9 different roles accumulating a deep experience
Smart Grid
in digital transformation projects, strategic investment plan design,
Languages field operations management and mobility projects, processes
optimization and organization design, European and Spanish energy
Spanish (Native or Bilingual)
regulation framework, communication plans, external relations
Korean (Elementary)
management, customer care and customer service operations,
English (Full Professional)
German (Professional Working)
leading large teams since 2009. Most relevant experience in
French (Elementary)
electricity distribution, renewable generation and new energy
Italian (Elementary) transition services.

Experience
Accenture
Senior Manager
June 2018 - Present (3 years 10 months)
Madrid Area, Spain

Helping utilities & energy companies navigate through the energy transition
era.
Digital transformation, strategic investment plans, field operations
management efficiency, process optimization and organization redesign,
customer care and customer service operations evolution.
Definition and set-up of processes and IT architecture for utility scale
renewable energy generation companies.
Design and deployment of new "connected energy services" businesses
(distributed energy resources, energy efficiency solutions, electric mobility
and flexibility): product/services and value proposition, market analysis
(regulatory, customers, competence), pricing, marketing, sales channels
strategy, alliances with vendors and contractors, financials, processes (pre-
sales, sales, contracting, activation, post-sales) and systems for operation...

Endesa
9 years 1 month

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Head of Customer Care

January 2017 - June 2018 (1 year 6 months)
Madrid Area, Spain

Leading B2G/B2B/B2C Customer Care team for electricity distribution

business of Endesa in Spain (more than 12 million customers).

Increased significantly the global customer satisfaction index, reduced

customer care incoming calls and claims, and designed the digital
transformation strategic roadmap for customer care and customer service
operations next 4 years.

Under scope: Front Office (contact center, social media, web, app), claims and
commercial back office operations and external relations management (energy
suppliers, regulator, public administration, ...),

Drivers: Customer journey, digitization, UX, process automation, analytics,

kaizen, agile.

Special Projects & Executive Assistant to the Head of Network

Commercial Operations
January 2016 - January 2017 (1 year 1 month)
Madrid Area, Spain

Leading flagship projects within Network Commercial Operations Division and

providing support to the Head of Network Commercial Operation Division.

Most relevant projects linked to processes efficiency projects, organization

optimization and/or multi-year strategic investment plans.

Under scope: Human resources, budgeting, global external relations, front &
back office operations, defrauded energy recovery, readings, measurement
equipment, smart meters deployment and O&M.

Regional Operations Manager for Smart Metering Deployment and

Metering Workforce Management
January 2013 - December 2015 (3 years)
Barcelona Area, Spain

Leading electricity distribution commercial field operations team for Barcelona

city and metropolitan area (+1.2 million customers).

I led the roll-out of Advanced Metering Infrastructure for Barcelona

geographical area (about 1 million smart meters).

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Under scope: workforce management (metering operations) and best

practices adoption, tenders & contractors, external relations (mainly with
public authorities), logistics, regulated activities servicer level accomplishment,
health & safety policies, customers communications plans... all with the highest
efficiency.

Communication & External Relations for Smart Metering Project

January 2011 - December 2012 (2 years)
Sevilla Area, Spain

Selected as figurehead to represent the company at Spanish and European

conferences and standardization working groups.

Under scope:
- High knowledge of Spanish and European regulation framework.
- Impact analysis of new regulations. Execution of proposals and
commentaries on regulation drafts.
- Participation in working groups at Spanish (AENOR) and European
Standardization Organizations (CEN, CENELEC, ETSI) in response to the
mandate M/490 of the European Commission for the development and
deployment of Smart Grids.
- Attendant and speaker at several international conferences.
- Málaga Smart City representative.

IT Development & Change Management for Smart Metering Project

June 2009 - December 2012 (3 years 7 months)
Sevilla Area, Spain

Collaborated as a team member in whole-cycle commercial systems

development & maintenance: requirements design, functional approval, user
test coordination, supervision and prioritization of system issues.

Relevant role in the first national-wide workforce management mobility

project for field operations: I led R&D, tenders and deployment design and
coordination (>1000 hand-held devices in 114 geographical points).

Design of new processes for Smart Meters roll-out, including conceptual

design of a logistics center for data concentrator devices.

Change management focal point: Organization and support for training

courses for workforce and regional managers. Plus smart metering field
operations supervision and coordination at national level.

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Universidad de Sevilla
Technology consultant and developer at the Electronic Engineering
Group (GIE)
2008 - 2009 (1 year)
Sevilla Area, Spain

Electronics and software consultant and developer.

Main projects:
- Smart Metering solution for the public water company of the city of Seville
(Spain).
- IoT solution for assets tracking for the Regional Government of Andalusia
(Spain).

deset
Electronics & Software Engineer
2007 - 2008 (1 year)
Stuttgart Area, Germany

Research and development of LED displays and illumination applications.

Circuits and boards design. Microcontroller programming.

Education
ESIC Business & Marketing School
Digital Marketing, Marketing · (2018 - 2018)

ThePowerMBA
Programa ThePowerMBA, Business Expert - Gestión y Administración de
Empresas · (2019 - 2020)

Universidad de Sevilla
Telecommunications Engineer, Escuela Superior de Ingenieros · (2001 - 2006)

Ruhr University Bochum

Elektrotechnik und Informationstechnik
(Ingenieurwissenschaften)  · (2006 - 2007)

Universität Dortmund
Elektrotechnik und Informationstechnik
(Ingenieurwissenschaften)  · (2006 - 2007)

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