Academic English Skills Coursework 1 Assessment: Source Report

Name: Class: Date:

Essay title or question:

Title: Conflict resolution in business management

Plan for overall structure of essay:

Plan for overall structure

Introduction – context and position: Conflict management is the process of resolving conflicts arising in a business.
Thesis statement: In managing businesses conflicts are sure to arise. This means that business managers require the necessary skills and training to effectively resolve
conflicts at the workplace to avoid serious and consequential damage to the business. The knowledge of conflict resolution is mandatory for every aspiring business
manager. In this essay, we take a deep dive into why conflicts arise in the business in the first place and the skills and factors necessary to resolve the conflicts.
Topic 1. What is conflict management?
Topic 2. Why do conflicts arise in businesses?
Topic 3. Conflict resolution skills needed in a business
Topic 4. Conflict management styles
Topic 5. Importance of conflict management
Conclusion

Use the following referencing format for your sources:

Books/chapters of books:
Surname, I. and Surname, I. (Year) Title of the book Place of Publication: Publisher
Surname, I. (Year) ‘Chapter of the book’ In: I. Surname & I. Surname (Eds) Title of the book Place of Publication:
Publisher pp.1 – 18
Journal articles (print/ online)
Surname, I. (Year) ‘The Title of the Article’ The Name of the Journal 1 (1), pp. 1- 18

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 Reports / articles online
Surname, I. (Year) ‘The Title of the Article or Report’ [Online] The Name of the Organisation or website. Available at: url [Last Accessed DD.MM.YY]
Part 1: List of relevant sources

List 5 sources which will be useful in answering your essay question, and are suitable for academic use.
Make sure you use the referencing format provided on page 1. Outline how you found your sources, including where you found the source and how you found it. For three of
your sources, note why it is relevant to your essay.

Reference Type of source:
1 Thakore, D. (2013). Conflict and conflict ☒ Academic journal article
management. IOSR Journal of Business and ☐ Book
Management (IOSR-JBM), 8(6), pp. 07-16. ☐ Online report/article
☐ Other (state which)
I found this source by…
I found this article by doing
research online on the topic of
conflict management. This
particular source has been
cited 89 times according to
Google Scholar and is relevant
in academic writing. I
discovered it by narrowing
down the broad topic of
conflict resolution, specifically
conflict management in
business management.
This source is relevant to my essay
because…
This particular source is relevant to
my essay because it explains very
broadly the concept of what conflict is
and the entire concept of conflict
management. It explains in detail
various views of what conflict is which
is essential to know when writing this
essay. It explains the process of
conflict resolution step by step and
the skills needed to solve the conflict.
This article is relevant to my essay
because it covers the overall topic of
what am writing about.

2 Burr, W. (2016). Organizational conflict management ☐ Academic journal article I found this source through This article is relevant to my essay

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 systems in small business [online] Cornell University
Library. Available at:
https://hdl.handle.net/1813/73012 [last accessed at
28.01.2022]
3 Juneja, P. (2015). Importance of Conflict Management
[online] Management Study Guide. Available at:
https://www.managementstudyguide.com/importance-
of-conflict-management.htm [last accessed at
28.01.2022]
☐ Book
☒ Online report/article
☐ Other (state which)
☐ Academic journal article
☐ Book
☒ Online report / article
☐ Other (state which)
online research on the essay
topic. It was among one of the
articles recommended on
Google Scholar. It contains
research information on my
essay topic.
I found this article by online
research on the internet when
looking for additional sources
of information. It is a sub-
branch of my main essay topic
which provides extra
information. I found it by doing
additional online research on
related topics to my essay.
because it provides a different
perspective from the topic of the
essay. It focuses more on conflict
management in small businesses
which is a sub-branch on the essay
topic being covered. It is important
for research purposes and additional
information.
This article is relevant to my essay
because it contains information about
the importance of conflict
management which is my essay topic.
It provides additional information on
the topic and sheds light on its
importance.
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4 Prieto-Remón, T. C., Cobo-Benita, J. R., Ortiz-Marcos, I., ☒ Academic journal article I found this article by doing
& Uruburu, A. (2015). Conflict resolution to project ☐ Book research on the internet on my
performance. Procedia-Social and Behavioral ☐ Online report / article essay topic. I located it by
Sciences, 194, pp.155-164. ☐ Other (state which) narrowing down my research
topic to specifically what I
wanted which is how to resolve
conflicts in the business. My
key words were “conflict
resolution” and I used Google
Scholar as my specific cite for
research. This is because it
contains a lot of academic
research work done.
5 Gupta, A. (2021). Conflict Resolution in Organizations ☐ Academic journal article I found this article online when
[online] SSRN. Available at: ☐ Book doing research about skills in
https://ssrn.com/abstract=3813999 [Last accessed ☒ Online report / article conflict resolution. I found it
28.01.2022] ☐ Other (state which) under the Google Scholar
articles. The key words I used in
finding this article were
“conflict resolution”. This
article is for academic
purposes.

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Part 2: Source Evaluation and Use of Sources

Complete the source evaluation and overview of useful points from the text for the two sources you did not discuss the relevance of in part 1. Summarise and paraphrase
key information in the text in order to demonstrate that you have understood the sources. You may use bullet points. You are not marked for your language accuracy, but
you will be penalised for copying text from the source.

Reference
Prieto-Remón, T. C., Cobo-Benita, J. R., Ortiz-Marcos, I., & Uruburu, A. (2015). Conflict resolution to project performance. Procedia-Social and Behavioral Sciences, 194,
pp.155-164.

I have identified this source is reliable and appropriate for academic use because…
Criteria Tick all statements which apply and provide an example or evidence where required
Currency ☐The article is current
The ☒Research in the area has not been updated
timeliness ☒My essay requires reference to older research
of the REASON: My essay requires reference to older research as conflict management has been an essential skill for business managers for the past years.
information Conflict management is not a new concept, only that it keeps on changing with the modernization of businesses. However, the core concept of conflict
resolution for businesses does not change. Therefore, using old articles gets me the real foundation of the concept of conflict management required.

Authority ☒The authors have the appropriate level of expertise in the field
The source EVIDENCE: Prieto-Remón is from the Polytechnical University of Madrid, Spain and has written several other articles published for academic use. Isabel
of the and Uruburu are also from the Polytechnical University of Madrid with several published articles as well. Cobo- Benita is from ESCP Business School in
information France. This shows that all these authors have expertise in business management.

Accuracy ☒The information has been peer-reviewed

The ☒The source uses academic conventions throughout
reliability ☒The arguments are supported by sound evidence
and EVIDENCE:
correctness This article has been published for academic research. It has been made free and available on the internet. It was published under ScienceDirect which
of the is a site for scientific, technical and medical peer-reviewed journal articles and book chapters.
information
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Purpose ☒This source has not been commissioned by a company or organisation
The reason ☒The purpose of this source is to inform / educate
the ☒The information contained in this source is presented without bias
information EVIDENCE:
exists The information presented in this source is factual and has been peer-reviewed. This article has been published by scholars and has not been funded by
any organization. It does not promote any particular company’s interests and does not mention any particular organization. This source has also been
published on academic websites for educational purposes.

Use of source Note three points from the source which will be useful for your essay and how you will use them
Relevant key point from the text Supporting evidence / example/ data for the key
point
Different roles and responsibilities assigned to the team In this research conducted by Prieto, a clear
members and the project managers in a given project will difference was observed on the main strategies that
affect, directly, the way that conflicts will be handled, and the team managers used and that which the project
will be independent of the conflict present. managers used. Upon eliminating responses by the
team managers and remaining with just those of the
project managers, their results showed the
independence of the conflict source when selecting
the conflict management strategy.
There are different focuses from both the academic In this research conducted, in research about
perspective and the professional perspective on the conflicts that have arisen from previous projects,
different conflict management strategies. the students chose the compromising conflict
management style (28.94%) while the professionals
chose the confronting conflict management style
(40%). This shows a clear difference between the
two groups and their preference in conflict
management strategies.
Which topic from your outline does this point relate
to and in what way?
This related to my topic “conflict management
styles” in that, regardless of the source of conflict
among business members, the conflict
management styles remain more or less the same.
The core styles of managing conflicts in a business
do not change.
This relates to the topic of “conflict management
styles” where it shows that students have a
different perspective of conflict management
strategies compared to the professionals. This
shows that conflict management strategies need to
be taught updated to students in school.

The compromising and the confronting method of The students in this research opted for confronting This relates to my topic of “conflict management
conflict resolution are the most common and frequent by 36% and compromising by 28.61% while the styles” where it shows among the five conflict

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“go-to strategy” professionals opted for confronting by 40.98% and resolution strategies, which are the most
compromising by 28.46% which were the highest- preferred? The most preferred strategies could
ranked. correspond to the most successful conflict
resolution styles.

Reference
Gupta, A. (2021). Conflict Resolution in Organizations [online] SSRN. Available at: https://ssrn.com/abstract=3813999 [Last accessed 28.01.2022]
I have identified this source is reliable and appropriate for academic use because…
Criteria Tick all statements which apply and provide an example or evidence where required
Currency ☒The article is current
The ☐Research in the area has not been updated
timeliness ☐My essay requires reference to older research
of the REASON:
information This article was published last year and has updated information concerning conflict management.

Authority ☒The authors have the appropriate level of expertise in the field
The source EVIDENCE: Anil Kumar Gupta is a scholar from India with expertise in grassroots innovation. He is the founding father of Honey Bee Network and he is
of the a full-time professor at the Indian Institute of management. He has taught business management students, whre he takes them all over the country
information showing them different aspects of the community and knowledge systems.

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Accuracy ☐The information has been peer-reviewed
The ☒The source uses academic conventions throughout
reliability ☒The arguments are supported by sound evidence
and EVIDENCE:
correctness This article has been published under SSRN, an e-Library with over a million research papers from more than 700000 researchers from different
of the disciplines. The arguments in this article have been referenced from peer-reviewed books and journals.
information

Purpose ☒This source has not been commissioned by a company or organisation

The reason ☒The purpose of this source is to inform/educate
the ☒The information contained in this source is presented without bias
information EVIDENCE:
exists This article has been published under an academic site. It does not promote any company, nor does it mention any company in its in-text. The purpose of
this article is purely academic. It has been cited by many scholars’ also published similar works. This article is factual, backed up by academic general
knowledge. It corroborates with what is taught in school.

Use of source Note three points from the source which will be useful for your essay and how you will use them
Relevant key point from the text Supporting evidence / example/ data for the key
point
There are five major unsuccessful conflict resolution These unsuccessful conflict resolution strategies
strategies. include: the assassination of a character, using
confidentiality as a way of avoiding tension, non-
action in compliance with due action, orbiting of
the executive branch and doing nothing and
ignoring the problem
Which topic from your outline does this point relate
to and in what way?
This relates to the topic “conflict management
styles” and is useful in knowing what conflict
strategies to avoid. It also relates to the topic
“conflict resolution skills needed in a business” as it
shows the skills needed to successfully manage a
conflict.

Conflict avoidance is the most effective conflict
resolution strategy. It is less hectic to avoid a conflict
than to try and resolve it once it has already occurred.
This could be done by: focusing and insisting on the
organization’s overall precedencies, distributing
jobs that are clear and well-structured, facilitating
and encouraging intergroup cooperation and
avoiding lose-lose situations.
This relates to the topic “conflict resolution skills
needed in a business” as it shows what a good
project manager should do when faced with a
conflict. These skills are necessary for the
resolution of conflicts in a business.

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Conflict resolution is at the centre of effective business When more effort is put into conflict avoidance, This relates to the topic “importance of conflict
management. there is more room for growing and expanding the management” as it shows just how important it is
business. Conflicts may be ignored and allowed to to know how to resolve conflicts. Managing
fester, but eventually, they must be resolved. conflicts contributes to the growth of a business.

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 Conclusions drawn from your reading
 The top five unsuccessful conflict resolution strategies are the assassination of a character, using confidentiality as a way of avoiding tension, non-action in
compliance with due action, orbiting of the executive branch and doing nothing and ignoring the problem.
 The five most common conflict resolution strategies are: avoiding, accommodating, compromising, forcing and confronting
 The four major views of conflict are the traditional school view, the human relations school view, the inter-actionist school view and the integrationist school
view.
 Conflict management greatly improves the bond between employees.

Part 3 Bullet point key conclusions you have drawn from your reading of the five sources.

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