Self‐Study Questions

1. Jack Dorsey, the CEO of Twitter, Inc., has asked for your help in
designing a strategic planning system for the company. Would
you recommend a formal strategic planning system with an
annual cycle such as that outlined in “The Strategic Planning
System: Linking Strategy to Action” and Figure 6.1? (Note:
Twitter's strategy is summarized in Strategy Capsule
1.5 in Chapter 1.)

Yes, because it ensures that managers relate to one another in

a precise way to execute administration goals.
2. Select a persistently successful team in a professional sport with
which you are familiar. To what extent can the superior
capabilities of this team be attributed to the role of processes,
motivation, and structure (as discussed in the section
“Developing Organizational Capability”)?
The Philippines Dragon Boat team is fast and agile. Their speed
and agility are the reason why they are motivated to succeed.
They are also motivated to win this game for their country.
3. Within your own organization (whether a university, company, or
not‐for‐profit organization), which departments or activities are
organized mechanistically and which organically? To what extent
does the mode of organization fit the different environmental
contexts and technologies of the different departments or
activities?
JPIA of New Era University is a multidivisional structure university
with a lot of vice presidents. It has a lot of vice presidents for
various divisions like finance, academic, docs, etc.
4. In 2008, Citigroup announced that its Consumer business would
be split into Consumer Banking, which would continue to operate
through individual national banks, and Global Cards, which would
form a single global business (similar to Citi's Global Wealth
Management division). On the basis of the arguments relating to
the “Defining Organizational Units” section above, why should
credit cards be organized as a global unit and all other consumer
banking services as national units?
Since organizations are defined by the number of users, it is very
important that all consumer of banking services are organized into
global units so that they can easily access and view network
resources.

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 5. The examples of Apple and General Motors (see “Functional
Structure” section above) point to the evolution of organizational
structures over the industry life cycle. During the growth phase,
many companies adopt multidivisional structures; during maturity
and decline, many companies revert to functional structures. Why
might this be? (Note: you may wish to refer to Chapter 8, which
outlines the main features of the life‐cycle model.)
As plants grow, they become more complex to manage. This can
require more formal divisions of labor and a stronger emphasis on
hierarchy.
6. Draw an organizational chart for a business school that you are
familiar with. Does the school operate with a matrix structure (for
instance, are there functional/discipline‐based departments
together with units managing individual programs)? Which
dimension of the matrix is more powerful, and how effectively do
the two dimensions coordinate? How would you reorganize the
structure to make the school more efficient and effective?

Sources : https://oir.harvard.edu/fact-book/org_chart_schools

The president should degenerate to functional structures because as they

are growing, they become more complex.

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