Frank Motos

3624 Nutmeg Dr.

Columbus Georgia 31909-3127
Frank@Motos.com
Cell: 706-6158190

Summary of Qualifications
● Over 28+ years of experience in deep troubleshooting any computer, network, printer,
electrical or technical problem.
● Multilingual Diverse experience in Help Desk and Hands on Support for all Windows
operating systems and perform break fix work on all printers and computers.
● Objective: Provide network, systems, and security experience, knowledge, and solutions in
a system and network-diverse environment.
● Protect confidentiality, integrity, and availability of information and information systems.
Advice, teach and engineer secure solutions for business opportunities.
● Programming of micro controllers such as Arduino, developing hardware testing devices and
measurement tools using
● Sensors and micro controllers while still providing online support using remote desktop
tools, fixing hardware issues,
● and recovering data from any Nvram based devices.
● Software troubleshooting any Windows operating system issues, Exchange Mailbox
migration problem solving using exchange power shell, SAP client software, Lotus Notes,
SAP Client, VPN Software, Endpoint security, Sophos Safeguard and Token repair and
management, Citrix, Exchange , Active directory, Anywhere Big IP, Hamachi, RSA Token
(Sophos), Engineering and other Client Side software that is specific Java version dependent
like Buke, IRP or others.
● I develop tools to make the lives of Helpdesk Agents easier.
● I repair any plotter, printer, and related issues, driver issues, firmware problems and
anything related to printers.
● SCCM package troubleshooting after deployment issues .. ( using logfile viewers such as
CMtrace and information available on the internet )
● Virtualization of any DOS bases legacy software or machine. Troubleshooting and
installation of Agfeo or other VoIP Phone systems like Avaya. Printer Spooler issues etc...
Skype business troubleshooting.
● Throughout the years I have acquired Deep Problem-solving skills in all aspects of computer
and industrial hard and software issues. Data migrations / exchange / corrupted databases
or mailboxes are also an often occurrence.

Gordie Howe Bridge Detroit Michigan = IT Coordinator and on site technician 10/01/2019 until
06/12/2020
AD, Forti-gate E100 Firewall configuration , Azure, Windows server 2016, networking, DHCP,GPO, DNS,
AP , DMZ , Hyper-V installation and troubleshooting of installed virtual machines, Cisco switch installation
and configuration ,O365 management , active sync, Polycom Voip configuration ,Wireshark analysis ,
Service-Now / OTRS , implementation of Nextcloud , Debian, video conference systems (Logitech Rack
etc..) , Microsoft Teams/Skype Development and implementation of Access Control , Alarm
system , RFID , GPS/GSM Tracking and whatever else is needed.
Multiple references will be supplied upon request.
JIB RECYCLE Michigan Technician17100 Francis St, Melvindale, MI 48122
11/2013 to 08/2019

● Serviced and repaired large format printers as well as large format plotters
● Updated and replaced defective Firmware for Bizhub, Lexmark and all other printers
regardless of Make and Model and the Type.
● Troubleshoot internet, tablet, Break Fix/Repair, Printer Repair, pc and basic network issues
at sites via email.
● Troubleshot and break/fixed support for laptops, desktop, hardware, software, printer
issues.
● Maintained proficiency by troubleshooting, diagnosing, resolving, and completing incident
and work order tickets within allotted times. Tickets included hardware (desktop Wi-Fi
adapters, barcode scanners, and printers)/software and Windows 7 installs, desktop/laptop
configuration/deployment, break/fix, connectivity (Wi-Fi and Ethernet), printer, login, and
network issues.
● Resolved incident and work order tickets using the Remedy ticketing system. Tickets
consisted of software install requests; log in, hardware, printer, driver, email etc.
● Maintained an inventory of parts, especially high failure rate parts, to minimize downtime.
● Provided Break/ Fix support to a wide variety of clients in Michigan, Georgia, and on site in
JIB Recycle.
● I fixed all of the following types of printers: Laser printers, Ink Jet, Thermal
Printers ,Continuous Printers , Plotters , Dot Matrix , Line printers and other available
printers
● IT Administrator and Senior Technician for all IT and Technical Projects
● Using RDP, SCCM, Citrix, and many other tools that have been mentioned before.
● Routing protocols
● Troubleshooting any Computer printer and Network related issues, while also taking care of
technical aspects and troubleshooting of photo voltaic panels.
● While on site I have to establish user contact in German and manage all VIP support for this
client. Plotter, Zebra, and Dot matrix Support and repair.

SWYW 05/2013 to 10/2017 SWYW , Götelstraße 145 13595 Berlin 0049-3012064679

Field Technician
● Troubleshooting IT and technical issues and implementing solutions using RDP and
developing diagnostic hardware for different projects. Plotter and Printer Repair.
● Printer troubleshooting and repair Printer sharing PC repair, replacing, and software
imaging. Including remote software and security patching.
● Troubleshooting Accela Government software issues and compatibility problems.
● Wired and wireless communication troubleshooting.
● Pala Alto Firewall installation troubleshooting and maintenance
● and network sharing configuration
● Remote VPN / Fortinet
● Office 365 migration issue removal. And IOS management trough Air-watch and similar
applications. Skype

NAS ACADEMY Dammam Network Admin /Helpdesk and Teacher 08/2011 to 5/2013

Field Technician
● Teaching Students English using Side by Side books and other materials
● TOEFL preparation, Communicate and work with party on printer maintenance.
● Repair and maintenance of the computer network
● Providing Helpdesk Support for 2 Dentists fixing their Windows and Network related issues
● Troubleshooting phone systems such as the school internal AGFEO
● Removal of problems in 80211B caused by Halogen lights and other electrical issues.

http://akbelbilgiislem.com NİŞANTAŞI MAH. GENCAY SOK. YAPICI İŞ MRK. A BLOK NO.:64,

42060 SELÇUKLU/Konya, Turkey January 2010 - August 2011
Field Technician
Repairing severely damaged Motherboards
● SMD work and rework using rework station
● Forensic Data recovery of water damaged or physically damaged phones
● Repair of any computer or network related problems
● Data recovery of any NAND Media such as flash drives, memory cards and others
● LCD and Zebra Printer repair
● Supervising others to be able to do their Job efficiently

Aras Computer ( Store does not exist anymore )

August 2009 - January2010
Field Technician
● Remote site PC repair and/or replacement.
● SMT work using improvised tools
● Repair of Laptop Motherboards, and Network related problems
● Data recovery of any NAND Media such as flash drives, memory cards
● Printer and Plotter repair
● Repairing Hardware and UPS Battery Backups, other
● Electrical repair using tools such as Special Tweezers

United Wireless Shelby Twp, MI 31333 Southfield Rd, Franklin, MI 48025

January 2007 - August 2009
Technician
● SMD work and rework using METCAL rework station and heat gun
● Forensic Data recovery of water damaged or physically damaged phones
● Repair of any computer or network related problems
● Data recovery of any NAND Media such as flash drives, memory cards

ECCJCC Morganfield, KY 2302 US-60, Morganfield, KY 42437

January 2000 - August 2002
Pc Technician and Aplus instructor
● Responsible for 1200 Windows Workstations within the data center.
● Fixed a radio station in a matter of minutes while other (45$ H) Technicians have failed
● Remote VPN
● Managed all system monitoring, capacity planning, performance analysis.
● In charge of backup/recovery for customer and corporate data.
● Teached Students all aspects of troubleshooting computers/networks and copy machines
● Maintained on-, and off-site data archives for disaster recovery.
● RDP
● Interact with all vendors, developers, testers, and project managers for data center
maintenance and support issues.
● Created and maintained data center operations documentation.
● Upgraded all Windows system quarterly with patches and software updates as needed.
● Troubleshooting and problem resolution.

BESTBUY GEEKSQUAD IN STORE TECHNICIAN Dearborn, MI 16221 Ford Rd, Dearborn, MI

48126 August 2002 – August 2003
● Diagnosed customers hard or software issues and recommended and implied resolutions
● Installation and testing of new Desktop hardware and software
● Installation and Maintenance of current Desktop hardware and software
● Repair and installation of Printers and troubleshooting of printer issues
● Assist in Desktop equipment purchases in association with the region network plan.
● Ensure resolution of all Customer related service orders within time goals established by
corporate
● Installed PC's and related hardware. Investigates hardware problems and performed system
hardware and communication connection repairs. Performed advanced diagnostic testing.
● Analyzed, planned, designed, and installed new personal computer systems and reviews,
monitored and upgraded existing personal computer systems.
● Determined user specifications for hard-, and software. Purchased or build software to meet
user needs. Installed new, and maintained existing hardware and software.
● Remote VPN
● Provided backup/recovery for large midrange systems utilizing Acronis and others.
● Created and maintained system operations documentation.
● Installed operating systems, patches drivers and other applications.
● Upgraded all systems with patches and software updates as needed.
● Troubleshooting and problem resolution.

Deltafoods Store Manager and Loss prevention expert Talbotton, GA January 1998 –
September 2000 Store does not exist anymore
● Installed Surveillance equipment such as hidden Cameras, alarm systems
● Recovered stolen items taken by costumers or the occasional employee

● opening of store and closing at night

● Repaired all electronic equipment such as Wiring, breaker Box, AC units ,alarm
● PC or other systems, refrigerators, copy machines, electronic saw, computers and any
other equipment such as phone systems (AGFEO).
● Implemented computer fixing in Delta-foods
● managed and motivated my team to increase sales and ensure efficiency;
● managed stock levels and making key decisions about stock control;
● analyzed sales figures and forecasted future sales volumes to maximize profits;
● analyzed and interpreted trends to facilitate planning;
● used information technology to record sales figures and for data analysis and forward
planning;
● dealing with staffing issues: interviewed potential staff; conducted appraisals and
performance reviews; and provided or organized training and development;
● located and prosecuted Staff and people stealing
● ensured standards for quality, customer service and health and safety are met;
● resolved health and safety, legal and security issues;
● responded to customer comments;
● organized special promotions, displays and events;
● attended and chaired meetings;
● updated colleagues on business performance, new initiatives and other pertinent issues;
● toured the sales floor regularly, talked to colleagues and customers, and identified and
resolved urgent issues;
 ● maintained awareness of market trends in the retail industry, and monitored what local
competitors are doing;
● initiated changes to improve the business, revised opening hours to ensure the store
can compete effectively in the local market;
● dealing with sales as and when required

Education
Janusz Korzcak Grundschule Berlin Germany Graduated 1997
Earle C Clements Morganfield Kentucky Graduated 2002
I graduated from ECCJCC and then I became a teacher in my school.

Certificates and Diplomas and other:

● Comptia Aplus Certified (Hard and Software and Printers)
● CompTia Printer repair certification
● Dept. of Labor PC Field Technician
● Computer Forensic Specialist
● Nations number one technician for Sprint PCS
● Certified Red Cross Lifeguard
● Several Brainbench certifications

Other acquired experience

● Development of micro controller-managed relay cards for the automatization of almost any
task.
● Development Biometrical -entry, Alarm Systems
● experienced in loss prevention,
● Experience with maintenance and administration of a network with 1200 Windows work
Stations
● Varied experience in repairing, upgrading computers hard-, and software Radio Stations and
Copy machines and other electrical or technical equipment
● Ability to fix Billboards
● Plotter and Printer repair down to component Level
● Very aware of so called environmental issues (EMI)
● Installation of any hard-, and software in the windows environment
● Thorough understanding of Ethernet based TCP/IP Networking Technologies
● Thorough experience with troubleshooting skills via telephone, and RDP
● Printer PCB repair
● Excellent experience in troubleshooting any network related Problems and I am very familiar
with all types of network Hard and Software.
● Able to fix all Hardware including but not limited to Plasma TV`s, LCD`s, cleaning machines,
copy machines, radios, CCTV,
● Currently developing 4 patents in the RC electronic field spectrum

Other Network-.and computer related activities

● Detection of security holes for Deutsche Telekom 1994 and got paid for preventing a
few million Euro loss of The Deutsche Telekom internal security in Bonn.
● Excellent experience in solving any networking Problems
● DHCP and DNS troubleshooting
● Data recovery from any Media using Hard and Software tools
● Thorough experience with troubleshooting skills via telephone, and help desk support
● packet filters, firewalls, and intrusion detection systems
● troubleshooting latency of a network using Hard and software tools and others
● open laser-line communication
● trunking and Vlan`s
● Network forensics where performed as a standalone investigation or alongside a
computer forensic analysis (where it is often used to reveal links between digital devices or
reconstruct how a crime was committed).
● Successful Forensic analysis of a computer that was “frozen” using “deep-freeze” and
then rebooted
● Patching and troubleshooting of Windows, Office 365 Plugins, IBM Lotus Notes,
Symantec Antivirus, PCAnywhere, SAP Client and other Client side Software installation,
Audio/Video Conference, HP Hardware (Desktop, Laptop, Printers), barcode scanner,
printers and plotters
● Broad knowledge of hardware, software, and networking technologies to provide a
powerful combination of analysis, implementation, and support. Experience in system and
network administration and engineering, hardware evaluation, project management,
systems and network security, incident analysis and recovery.
● Maintained security of voip and data networks and equipment.
● Plotter and Printer repair
● Varied experience developing new hardware PCBs and using Microcontrollers
● Monitored and maintained physical and logical security and access to systems.
● Responsible for support of existing security policies and procedures, as well as creation
and implementation of new security procedures.
● Risk assessment of partners being contracted by IDEFEND.
● Assisted with the upkeep of network infrastructure including switches and load
balancers.
● Assisted in migration of VPN concentrators to new project.
● Component level Modernization of any old technical and electrical equipment
● diverse experience in all CAR electronics including OBD 2 and other communication
networks
● ability to build an alarm system from scratch
● Development of incident handling procedures.
● Varied experience in the discovery of security holes in any electronic environment.
● SCCM package deployment and troubleshooting