SERVICE OPERATION GUIDE

DOOSAN SERVICE OPERATION GUIDE

INTRODUCTION

This guidebook has been prepared to provide a convenient reference to Doosan Infracore service
policies and procedures.

The obligations and responsibilities of Doosan Infracore Co., Ltd. (hereinafter referred to “DI”) and
Doosan Infracore's authorized DISTRIBUTOR (hereinafter “DISTRIBUTOR”) concerning warranty and
after sale service are outlined in the Doosan Infracore Distributorship Agreement, however detailed
policies and procedures are necessary to supplement the Distributorship Agreement.

NOTE
If there are any discrepancies between the information contained in this guidebook
and provisions in the Distributorship Agreement, the Distributorship Agreement shall
prevail.

This guidebook is a new edition. Revisions and additions will be issued, as necessary, to keep
Distributor guidebook current and useable as a guide in Distributor daily activities as service
manager.

Engine BG
DOOSAN Infracore Co., Ltd

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Contents
1. WARRANTY .......................................................................................................................... 3
1.1. Warranty and Warranty Period.................................................................................... 3
1.1.1 Vehicle........................................................................................................................ 3
1.1.2 Heavy Equipment (Excavator& Loader) ..................................................................... 3
1.1.3 Marine (Heavy/Medium/Light) .................................................................................. 3
1.1.4 Generator (ESP/PRP/COP) ................................................................................................... 4
1.1.5 Power Unit ................................................................................................................. 4
1.1.6 G2 (D18/D24/D34) ..................................................................................................... 5
1.2. DOOSAN Obligation .................................................................................................... 5
1.3. What is covered .......................................................................................................... 5
1.4. What is NOT covered ................................................................................................... 5
1.5. Customer Responsibility .............................................................................................. 7
2. DOOSAN SERVICE RESPONSIBILITY ........................................................................................ 8
2.1 Service Assistance ....................................................................................................... 9
2.2 Technical Training ............................................................................................................ 9
2.3 Technical Manuals ....................................................................................................... 9
2.4 Technical Bulletins and Field upgrade Information ...................................................... 10
2.5 Special Tools ....................................................................................................................... 10
2.6 Audits ....................................................................................................................... 10
3. DISTRIBUTOR RESPONSIBILITY............................................................................................. 11
3.1 General Responsibility ............................................................................................... 11
3.2 Engine History Records .............................................................................................. 11
3.3 DISTRIBUTOR Facilities and Tools ...................................................................................... 11
3.4 Technical Staff Training ....................................................................................................... 11
3.5 Receiving Inspection .................................................................................................. 11
3.6 Product Pre-delivery Inspection ................................................................................. 12
3.7 Warranty Registration ............................................................................................... 12
3.8 Publications and Bulletin Notice Periodicals ............................................................... 13
3.9 Field Upgrade Campaigns .......................................................................................... 13
4. WARRANTY CLAIM PROCEDURE .......................................................................................... 14
4.1 General Information .................................................................................................. 14
4.2 Field Defects ............................................................................................................. 14
4.2.1 Claim Submission Deadline ...................................................................................... 14
4.2.2 Time limitation Factors for Claim Submission ......................................................... 15
4.3 Factory Defects ......................................................................................................... 15
4.4 Highlights of Claim Procedure .................................................................................... 16
5. REIMBURSEMENT ............................................................................................................... 17
5.1 Parts Reimbursement ................................................................................................ 17
5.2 Labor Reimbursement ............................................................................................... 17
5.3 Mileage and Travel ............................................................................................................. 18
5.4 Other Charges ........................................................................................................... 18
6. RETURN DEFECTIVE PARTS ........................................................................................................... 19
6.1 Storage and Disposal of Removed parts...................................................................... 19
6.2 Tags ..................................................................................................................................... 19
6.3 Charge Back .............................................................................................................. 20
6.4 Return Procedure of Removed parts .......................................................................... 20
7. Service Parts Warranty........................................................................................................ 21

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1. WARRANTY

1.1. DOOSAN Obligation

Doosan Infracore's obligation under this warranty is limited to repairing or replacing, at its option,
any parts which are defective in material or workmanship at no cost to the user.
Doosan Infracore will reimburse the DISTRIBUTOR, to the extent established by its policy in effect
at the time of delivery, the cost of part and labor to install any repaired or replacement part
provided under this warranty.

1.2. What is covered

If a defect in material or workmanship is found in an engine during the Engine Warranty, Doosan
will pay the costs as defined in the "Reimbursement" section of this manual to repair the defects
if the services are performed by an authorized Distributor at the Distributor Location. Doosan will
at its option use new genuine parts.

1.3. What is NOT covered

This warranty does not apply in the following cases even though they occur during warranty
period.
(1) Repairs due to any change, mortification or alternation of the Engine including, but not
limited to, the fuel system without the prior written consent or proper instruction of Doosan
Infracore.
(2) Components or accessories which are not furnished or installed by Doosan Infracore, nor
to failures caused by such items.
(3) Warranty Repairs performed by any person and/or company not authorized by Doosan
Infracore.
(4) Repairs due to an accident, misuse, misapplication, storage damage, improper handling,
natural calamity, or what Doosan Infracore determines to be abuse or negligence including,
but not limited to: lack of performance of required maintenance services or the failure to
use proper fuel, oil, lubricants and coolants meeting Doosan Infracore’s specification.
(5) Any incidental or consequential costs or expenses which the Customer may incur as a result
of malfunction or failure covered by this warranty, such as vehicle damage, communication
express, meals, lodging, overtime, rental of substitute equipment, loss, loss of time,
inconvenience, cargo loss or damage, or any other similar costs and expenses.
(6) Oil consumption deemed excessive, unless substantiated by the Customer’s maintenance

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record.
(7) Cost of normal maintenance, maintenance items (including, but not limited to, filters, belts,
air cleaners, gaskets, spark plugs and electric wire harness, Injection nozzle) and other similar
parts and components to be replaced in the course of or in connection with the normal
maintenance of an Engine.
(8) Even parts that are described in subsection (7), this shall not apply to the case due to the
development and manufacturing.
(9) For electronically controlled engines, ECU flashing performed by any person and/or
company not authorized by Distributor and Doosan Infracore.
(10) Non production engines - Project, Prototype and Sample engines, unless agreed
In advance between DISTIROBUR and Doosan. .

This warranty is expressly in lieu of any other warranties, expressed or implied, including any
warranty of merchantability or fitness for a particular purpose. The warranty provided herein is
exclusive remedy for claims based on defects in or non-conformity of Engine, whether the claim
is in contract, tort or otherwise, and in lieu of any other remedies, liabilities or right arising by
law or otherwise.

1.4. Customer Responsibility

It is DISTRIBUTOR’s responsibility to endure that the customer shall maintain the Engine in
accordance with the instructions provided in the Operator’s Manual. DISTRIBUTOR may be asked
to prove that the maintenance instructions have been followed.

It is also DISTRIBUTOR’s responsibility to endure that the customer shall operate the engine in a
safe manner, and use it only for the purpose for which it was designed. If a defect in materials or
workmanship occurs, it is your responsibility to cease operating the equipment until repairs are
made. Damage which occurs from continued operation after a failure may not be covered by this
warranty.

As the Doosan Infracore Engine Customer, Distributor is responsible for the performance of the
required maintenance as defined in the operator's manuals. Doosan Infracore recommends that
Distributor retain all receipts covering maintenance on Distributor engine, but Doosan Infracore,
cannot deny warranty solely for the lack of receipts or for Distributor failure to ensure the
performance of all scheduled maintenance. Distributor is responsible for presenting Distributor

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Doosan Infracore Engine to an authorized Doosan Infracore Engine DISTRIBUTOR as soon as an

engine problem exists.

Distributor is responsible for initiating the warranty process by presenting Distributor engine to
a Doosan Infracore Engine Distributor as soon as a problem exists. The warranty repairs must be
completed by the Distributor as expeditiously as possible.

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2. DOOSAN SERVICE RESPONSIBILITY

2.1 Service Assistance

The Doosan Infracore service manager has the primary responsibility for the technical product
support of Doosan Infracore ENGINES. He will work closely with DISTRIBUTOR Service
management, concerning warranty, service training, assistance in delivery of new ENGINES, etc.

2.2 Technical Training

Doosan Infracore provides technical training for DISTRIBUTOR Technicians, with both formal
training in Doosan Infracore Technical Training Center and regional or individualized training at
the DISTRIBUTOR.
Doosan Infracore has developed Training for each of its products. Doosan Infracore will announce
periodically its training schedule. All costs related to travel, lodging, meals, classroom materials,
etc., shall be the responsibility of the DISTRIBUTOR.

2.3 Technical Manuals

Doosan Infracore makes Technical Manuals available to our Customers and DISTRIBUTORs as
follows:

⚫ Parts Catalog
One Manual at no charge included with each product. This manual is intended to remain
with the Product for the life of the Product. Additional Manuals for use by the
Distributor are made available through the Electronical Parts Catalog

⚫ Operation & Maintenance Manuals

One Manual at no charge included with each product. This manual is intended to remain
with the Product for the life of the Product. These Manuals are for use by the
DISTRIBUTOR and are made available through the NEX2U Plus

2.4 Technical Bulletins and Field upgrade Information

Doosan Infracore Publishes periodic Technical Information Bulletins and notices for field
upgrades.
These periodicals are intended to keep the DISTRIBUTOR informed on various product
improvements in both design and repair technique. These bulletins are available to all authorized
Distributors from the Doosan Infracore web site.
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Parts or related items in the Parts Bulletins and Service Information could be changed due to the
improvements on performance and maintenance without Distributor's or user's agreements. If
it is necessary to inform the changed facts, the changed information will be informed to the
Distributor or user. Doosan Infracore does not have responsibilities for changing new parts, if the
modified parts do not adversely affect the performance of Engine or a part thereof directly.

2.5 Special Tools

Doosan Infracore will provide to each DISTRIBUTOR a list of special tools required to repair and
diagnose Doosan products. It shall be the responsibility of the DISTRIBUTOR to purchase these
tools.

2.6 Claim case audits

Doosan Infracore, at its discretion, will be conducting Claim case audits at distributor premises
on a regular basis. Claim case audits will be randomly selected for audit on a real-time basis
throughout the year. Appropriate audit procedures are applied to each claim and supporting
documentation to determine compliance with published guidelines and procedures will be
required.

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3. DISTRIBUTOR RESPONSIBILITY

3.1 General Responsibility

In addition to the DISTRIBUTORs responsibilities for the sales of Products and sales of Parts, the
DISTRIBUTOR's primary responsibility is to provide the end customer with after sales service
wherein DISTRIBUTOR shall carry out all repairs and the fitting of all replacement parts covered
by the warranty.

3.2 Engine History Records

The DISTRIBUTOR is responsible to track the performance of each Doosan product in his
marketplace and maintain records on performance and warranty along with all required service
and inspection records as defined in this procedure manual. The DISTRIBUTOR agrees by
execution of the DISTRIBUTOR Sales and Service Agreement to maintain complete records on
performance of each product in his defined area of responsibility including detailed failure history,
oil sampling records when required, and all customer complaints. These records must be
available to appropriate Doosan personnel for review upon demand.

3.3 DISTRIBUTOR Facilities and Tools

The DISTRIBUTOR has the responsibility as defined in its Doosan DISTRIBUTOR Sales and Service
Agreement to maintain quality service facilities along with sufficient staffing and tooling to
provide the customer with quick and reliable service.

3.4 Technical Staff Training

The DISTRIBUTOR further has an obligation to ensure that its product support staff are properly
trained and equipped as recommended and defined by Doosan to correctly diagnose and repair
product failures as may be demanded by the customers within standards as defined by the
industry within which it competes.

3.5 Receiving Inspection (Arrival Inspection : AI)

Upon receipt of any product shipped from Doosan Infracore, the DISTRIBUTOR is responsible to
perform a complete New Engine Receiving Inspection.
In the event the DISTRIBUTOR finds a discrepancy on the engine ordered, it is the responsibility
of the DISTRIBUTOR to advise the Doosan Infracore Sales Administration Department within (15)
business days of receipt of product and submit a completed receiving inspection form which
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must include a clear description of the discrepancy.

Claims for Damaged items must be accompanied by a Bill of Lading Document clearly describing
the damage and the fact that the damage occurred prior to release of product to the
DISTRIBUTORs Carrier. All claims submitted without this Bill of Lading Document will be returned
unpaid to the DISTRIBUTOR.

A warranty claim must be submitted for all short-shipped and missing items. All claims for Missing
or Short-Shipped items will require PRE-APPROVAL by the Doosan Infracore's Warranty
Department prior to ordering of any Missing or Short-Shipped item.

It is the DISTRIBUTORs sole responsibility to provide clear documentation showing that the
damage occurred prior to shipment. Any claim with a repair expense must be accompanied by
PHOTOGRAPHS of the damage.

It is the DISTRIBUTORs Responsibility to maintain a clear legible copy of all New Engine Receiving
Inspection Reports for each Product received in the DISTRIBUTORs Engine History File.

3.6 Product Pre-delivery Inspection (Delivery Inspection : DI)

The DISTRIBUTOR is responsible to perform a Pre-Delivery Inspection on each product received
from Doosan Infracore. This Pre-Delivery Inspection is intended to ensure that all mechanical
functions of the product are performing within Doosan's design specifications. It also ensures
that the product has been delivered to the DISTRIBUTOR in such a quality manner that it is ready
to be delivered to a customer for demonstration or other activity at any time.

Completion of the Pre-Delivery Inspection Form(s) and submission of it to Doosan Infracore is

required to be done from the receipt of product to the DISTRIBUTOR. Although this does not
start the Warranty, it does allow for Doosan Infracore to accept claims for any failure or product
deficiency other than missing or damaged items

3.7 Warranty Registration

Warranty Registration for New Engine Warranty occurs at the time the DISTRIBUTOR reports the
use of the product via the Delivery & Warranty Registration.

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3.8 Publications and Bulletin Notice Periodicals

Doosan Infracore makes available various publications such as useful information, Parts,
Maintenance Manuals and Technical Bulletins. It is the DISTRIBUTOR's responsibility to maintain an
organized inventory and library of all available technical information. As a new DISTRIBUTOR is provided
at no charge an initial supply of these manuals. All manuals not provided during the initial shipment to
Distributor as a New Distributor is required to be purchased from Doosan infracore through its Parts
system.

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4. WARRANTY CLAIM PROCEDURE

4.1 General Information

It is our desire to correct the defective material and/or workmanship in our product and thus to
fulfill our warranty obligations in a fair, equitable and timely manner. We are better able to
compensate the DISTRIBUTOR for the repair of these defects when the warranty claims that
reach us are well prepared and in accordance with the warranty policies and procedures defined
herein. All information necessary to properly process the claim must be stated on the CLAIM
FORM itself.
Other than performance check sheets, other required forms and photographs, do not attach
notes, letters, or other clarifying information to the claim; write the information on the claim or
add a second or subsequent page to the claim if necessary.
If there is a question whether to include information on the claim or not, include it the basis
of the minimal information provided.

4.2 Field Defects

The following procedures in sections 2.2.1 and 2.2.2 will only apply to defects discovered in the
field. On a daily basis, DISTRIBUTOR will make available warranty claim information regarding
the products on the DI portal hereinafter (“DOOBIZ”) used by DISTRIBUTOR for communication
with DOOOBIZ, who will make a good faith effort to identify the cause of the failure.

4.2.1 Claim Submission Deadline

In Order to effectively carry out the function of product reliability and product improvement,
timeliness is of the utmost importance. The following will review and reemphasize the time
limitations for claim processing. Failure to adhere to these time limits will cause the claim to be
reduces, rejected, denied or reserved at Doosan infracore’s sole discretion.

All Claims must be submitted within 45 days of the repair date.

The repair date is the last day the technician worked on the job, not necessarily the date the job
ticket was closed. Warranty claims receives beyond the 45 day limit will automatically be reduced
or rejected unless a written authorization extending this time has been issued.

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Repair must be completed within the reported 30 days. There are factors the affect the ability to
promptly complete repairs. Late repair have an adverse effect on downtime and customer
acceptance. When a repair was made more than 30 days after the reported failure, the reason
must be stated on the claim. Failure to state the reason for the delay will render the claim
incomplete claims will be returned unprocessed and unpaid.

Failure of the customer to make the engine available for warranty work will not extend the
Doosan Infracore’s obligation beyond the defined warranty period.

Deadline Extension Request: In the event that unavoidable delays are experienced, the
DISTRIBUTOR may apply for an extension of up to 15 days to submit a claim. In order to qualify
for this extension the DISTRIDUTOR must request in writing to Doosan Infracore prior to the
expiration of the 45-day submission date. Doosan Infracore will confirm its approval of the
deadline extension in writing. All decisions of Doosan Infracore regarding approvals for deadline
extensions are final.

If a warranty claim is submitted after 45 days, without the approval of a deadline extension from
Doosan Infracore, the amount paid to the DISTRIBUTOR will be reduced in accordance with the
following:
 Claims Received 46 - 90 days from repair date without extension approval will be
reduced by 50% of the claim.
 Claim received 91 days or over from repair date without extension approval will be
returned unprocessed.

4.2.2 Time limitation Factors for Claim Submission

In Order to effectively carry out the function of product reliability and product improvement,
timeliness is of the utmost importance. The following will review and reemphasize the time
limitations for claim processing. Failure to adhere to these time limits will cause the claim to be
reduces, rejected, denied or reserved at Doosan infracore’s sole discretion.

4.3 Factory Defects

The following procedures set forth in this Sections 2.3 will apply only to defects discovered by
DISTRIBUTOR during the production or assembly process or prior to shipment of a machine or
attachment to a Distributor.

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4.4 Highlights of Claim Procedure

⚫ Use current warranty CLAIM FORM
⚫ Prepare a separate claim for each failure/ repair.
⚫ Type the claim or print neatly
⚫ Make sure the ENGINE or the part is within warranty period
⚫ Attach photographs if they support the failure description
⚫ Explain failure and repair description of problem
⚫ Attach copies of outside invoices for parts and service
⚫ Claims must show delivery date, failure date and repair date.
⚫ Claims must be signed and dated
⚫ Submit claims promptly so that they reach Doosan Infracore within forty-five(45) days
of the repair date (maximum time)
⚫ v-belts are expendable items and are considered the responsibility of the customer
under maintenance

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5. REIMBURSEMENT

When a DISTRIBUTOR provides warranty service at no charge to the customer,

For a failure which occurs on an ENGINE that is within the warranty period, the DISTRIBUTOR
will be reimbursed for the cost of the repair or the replacement on the following bases;

5.1 Parts Reimbursement

 The DISTRIBUTOR is responsible for all freight charges in connection with the acquisition
of repair parts of components. If the DISTRIBUTOR maintains a stock order, the
DISTRIBUTOR can obtain margin on warranty parts by utilizing his stock order parts for
warranty repairs.

 Doosan Infracore, at its direction, may also choose to send a replacement part free of
charge to the DISTRIBUTOR. All freight costs for replacement parts of 1 destination set
by the distributor will be borne by Doosan Infracore.

 The margin on the part compensation shall be in accordance with the warranty contract.

5.2 Labor Reimbursement

 Doosan Infracore will reimburse the DISTRIBUTOR for Labor required to repair or
replace parts or components which have failed under the warranty as stated in the
contract
 In the alternative, if Doosan Infracore establishes a specific dollar amount for the repair
or replacement of a part or component, Doosan Infracore will pay only that announced
dollar amount for the defined repair.
 If Doosan Infracore has not established a specific amount for the repair or replacement
of a specific part or component, Doosan Infracore will pay 80% of its registered rate for
the number of hours established for the repair.

 Doosan Infracore provides its DISTRIBUTOR’s with a labor time guide to determine
reimbursable labor hours for specific repair or replacement of parts and or components

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which have failed as a result of a defect in material and workmanship. The labor time
guide must be referred to when completing a warranty reimbursement application
(Historical Service Record on Doobiz).

5.3 Mileage and Travel

 Doosan Infracore will reimburse the DISTRIBUTOR for Mileage & Travel required to repair
or replace a part or component which has failed under warranty.

 These are accepted only once when Distributor has been dispatched to take action
against the claim.

 Mileage & Travel is subject to the provisions stipulated in the contract.

Mileage : The round-trip distance you traveled to handle the claim.

Travel : Additional expenses incurred, such as accommodation, meals, etc.

5.4 Other Charges

 IF the warranty services must be carried out by third party other than the Distributor or
repair shop authorized by Doosan Infracore because of inevitable cause, consultation
with Doosan Infracore prior to service shall be required for Doosan Infracore’s
reimbursement of the charge billed by such third party

 IF any other additional expenses are incurred, consult with Doosan Infracore to
determine whether to / how to / how much pay the costs.

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6. RETURN DEFECTIVE PARTS

Doosan Infracore has established the Removed Parts Return Program for the purpose of
requesting selected parts from DISTRIBUTOR. By various departments, such as Quality Control,
Technical Research, and Doosan Infracore's vendors, these parts are utilized for defect analysis,
quality control analysis and product evaluation. Furthermore, these are used to determine future
training needs by the service training personnel.

6.1 Storage and Disposal of Removed parts

From time to time Doosan Infracore may request the return of failed or damaged parts for
examination.
The DISTRIBUTOR is required to keep all failed parts replaced under a warranty claim. All parts
listed on a warranty claim must be tagged or marked for identification. Marks must be made on
the failed part to indicate the location or position in the engine.

Example: Crankshaft bearings must be identified by wiping dry an area on the back of the shell
and applying a piece of masking tape. An appropriate notation, such as "#U" for number #1 upper,
"2L"for #2 lower bearing etc., must be made on the tape. Piston, piston rings, cylinder liner,
connecting rod, etc., must be identified by cylinder numbers.

Markings must be made on the failed parts to indicate the exact location of defects. This plays a
very important part in ensuring that hard-to-find defects are not overlooked. Paint is
recommended for marking, although in some cases, it may be necessary to cut a mark with a
sharp instrument. Parts must be protected from further damage and must be stored inside to
protect them from the weather. Warranty compensation may be charged-back, if the removed
parts are not properly kept, lost or not returned to Doosan Infracore as per request.

All parts must be held for at least 180 days after the warranty claim application unless otherwise
instructed by Doosan Infracore for the disposal. If, after 180 days, Doosan Infracore has not
requested that a part be returned, the DISTRIBUTOR may dispose of it.

6.2 Tags
The DISTRIBUTOR should attach the tags to all the removed parts. If not available, the explanation
should be included. Doosan Infracore recommends the use of the Removed Part
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Tag included the following information.

- DISTRIBUTOR Code
- Claim Number
- ENGINE NO
- ODOMETER/operating hours
- PART NUMBER
- Repair Date
- Broken date
The Removed Part Tags are available from Doosan Infracore.

6.3 Charge Back

Warranty claims will be charged back to the DISTRIBUTOR after warranty obligations was
fulfilled by Doosan Infracore, if one of the following cases shall be found:

- No trouble found (NTF) in the removed part.

- Incorrect part was shipped.
- Replaced Part was damaged due to abuse.
- Replaced Part was damaged during repair.
- Part is not a Doosan Infracore genuine part.
- Part was damaged during shipment.
Part was not covered by warranty obligation pursuant to Clause 1 Warranty
Doosan Infracore has an obligation to present the reason for the charge back with the report.
Exceptions follow the warranty agreement.

6.4 Return Procedure of Removed parts

From time to time Doosan Infracore may request the return of failed or damaged parts for
examination. All the removed parts requested by Doosan Infracore must be shipped to the
designated address within 10days from the date requested.
The shipping charges shall be borne by Doosan Infracore.

The following procedures must be followed when parts are shipped.

- Parts to be shipped must be clean and drained lubricants or fluids thoroughly from
components inside.
- To prevent damage in transit, the parts should be wrapped and tightly packaged.
- Do not ship including any potentially hazardous material.
- The Removed Part Tag must be completely filled out and attached to the part being
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7. Service Parts Warranty

New Doosan Infracore service parts purchased from DISTRIBUTORS are warranted against
defects in material and workmanship for the period stated in the warranty contract from either
the date of purchase if installed by the customer or the date of installation if installed by the
DISTRIBUTOR. When the DISTRIBUTOR repairs or provides replacement parts, at no charge to the
customer, for the failure of a service part during the warranty period, reimbursement will be
made on the following bases.

Parts: Provided either the defective or failed and replacement part are approved by Doosan
Infracore, the DISTRIBUTOR will be reimbursed for the replacement part at a published
(not an effective) price on the date of repair. Warranty coverage will apply only to the
defective part or assembly purchased - not to any associated or related part failures.
Labor: None.
Exception: If the defective or failed part is repairable by the DISTRIBUTOR and the
repair is less costly than replacement, the DISTRIBUTOR's labor to perform the repair
will be reimbursed at 100% of his established and approved warranty labor rate. The
labor hours will be those listed in the applicable or equivalent Labor Time Guide Manual
or the hours clearly justified and/or reasonably expended. (See 1.4 for Freight and
Other Charges)

Remember that the service parts warranty herein covers only those parts that are installed on
ENGINES which are out of warranty. Part failures on ENGINES which are within the ENGINE
warranty period should be claimed under the ENGINE warranty policy.

Note: Any service parts which was found defective and replaced or repaired as provided herein
above shall have their warranty period equal to the remaining warranty period for the original
service part purchased.

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