Test 1

Staff relations: the importance of a company providing a range of facilities for all staff
Technology: the importance to a company of regularly upgrading its technological equipment
Strategic planning: the factors involved in managing change effectively within an organization

Educational sponsorship
The company you work for is considering funding a regional educational project for 16 to 18-
year-old students interested in following a business course. You have been asked to make
recommendations for this scheme.
Discuss and decide together:
 How the project could be used to promote the name of the company
 What a long term aims of the project might be
 How to monitor the progress and outcomes of the project

Test 2
Customer service: the importance of providing an effective after sales service for customers
Purchasing: the importance of maintaining personal contact with potential suppliers
Recruitment: how to ensure that the advertising of job vacancies is effective. Dịch vụ khách
hàng: tầm quan trọng của việc cung cấp dịch vụ sau bán hàng hiệu quả cho khách hàng
Mua hàng: tầm quan trọng của việc duy trì liên hệ cá nhân với các nhà cung cấp tiềm năng
Tuyển dụng: làm thế nào để đảm bảo rằng việc quảng cáo các vị trí tuyển dụng có hiệu quả

Reducing staff turnover

You work for the branch of your company that has been identified as having the lowest
turnover of staff. You have been asked to suggest ways in which staff turnover could be
reduced in the other branches.
Discus and decide together:
 What reasons for high staff turnover in a company might be
 What effect high staff turnover might have on future methods of selecting staff
  What procedures concerning staff induction and training might need to be introduced

Giảm luân chuyển nhân viên

Bạn làm việc cho chi nhánh của công ty bạn đã được xác định là có mức luân chuyển nhân viên
thấp nhất. Bạn đã được yêu cầu đề xuất các cách có thể giảm bớt sự luân chuyển nhân viên ở
các chi nhánh khác.
Cùng nhau thảo luận và quyết định:
• Những lý do nào dẫn đến việc luân chuyển nhân viên cao trong một công ty có thể là
• Sự luân chuyển nhân viên cao có thể có ảnh hưởng gì đến các phương pháp tuyển chọn nhân
viên trong tương lai
• Những thủ tục nào liên quan đến việc giới thiệu và đào tạo nhân viên có thể cần được giới
thiệu

Test 3
Marketing: the importance of advertising slogans in promoting a brand or product
Information management: the importance of keeping staff informed about company policies
and plans
Purchasing: how to achieve and maintain good relations with all suppliers

Project abroad
Your company is proposing to send a team of staff abroad for six months to set up an office and
train local employees. You have been asked to make some recommendations for the Project.
Discuss and decide together:
 How to select appropriate stuff to manage the project
 Preparation and advise the staff would need before leaving
 How to maintain effective communications between the new affects and a company
headquarters

Test 4
Time management: the importance of planning work time effectively
Project development: how to ensure inter- department cooperation on new projects
Purchasing: how to evaluate and select new projects

Customer base
The finance director of your company is concerned that the majority of its income comes from
one main client. You have been asked to make recommendations on ways to expand your
company’s customer base.
Discuss and decide together:
 What the potential dangers are of having only one main client
 How the company could try to get an additional clients
 How to company could ensure it maintains good relations with its main client

Test 5

Product promotion: How to make effective use of the media when promoting a new product or
service
Information management: the importance of an effective internal communication system in a
company
Technology: the factors involved in assessing the cost effectiveness of new technology

International business conference

The pharmaceutical company you work for is keen to participate in an international conference
abroad. You have been asked to make recommendations about a company’s participation.
Discuss and decide together:
 How to select members of staff to represent the company at the conference
 What practical arrangements would need to be made by the company before the
conference
  How the company should response after the conference to interest shown in its
products

Test 6
Personal skills: how to motivate employees to achieve their full potential
Project management: the importance of teamwork for the effective management of projects
Health and safety: how to develop a responsible attitude among staff to health and safety
requirements in a company

Attending trade fairs

Your company has been invited to take part in a trade fair, which will take place during the
busiest time of the year. You have been asked to decide whether staff should be sent to this
trade fair.
Discuss and decide together:
 What the advantages and disadvantages are of attending trade fair
 Which members of staff would most usefully represent a company at a trade fair
 How the company should evaluate the success of a trade fair