CAUSE AND EFFECT MATRIX TEMPLATE

LEVEL OF IMPORTANCE
TO CUSTOMER RATING
SCALE OF 1–10

PROCESS STEP 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15

Key Process Output 1

PROCESS
PROCESS TOTAL
KEY PROCESS INPUT KEY PROCESS OUTPUT INPUT 9 = HIGH 3 = MEDIUM 1 = LOW
STEP IMPACT
RATING:

1 0
Key Process Input 1

2 0

3 0

4 0

5 0

6 0

7 0

8 0

9 0

10 0

11 0

12 0

13 0

14 0

15 0

16 0
17 0

18 0

19 0

20 0

TOTAL 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

UPPER SPEC LIMIT

TARGET

LOWER SPEC LIMIT

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