SPEAKER’S PROFILE

Work Experience of 14 Years in TNB Professional Qualification

• Professional Engineer (Electrical)
2014 – Present : Distribution Network Division (AMD), BEM
TNB • Member of IEM (Corporate)
• Senior Engineer Asset Maintenance • TNB Authorized Person (33 kV)
• Senior Engineer Process Mapping & Automation • Infrared Thermography Tester
• Senior Engineer Asset Information & Project Lead (Level 1)
SEMI • Professional Technologist, Ts.
• Principle Engineer Grid Modernization MBOT
➢ Certified Internet of Things
2012 – 2017 : Distribution Division (State TNB Selangor), Specialist - MIMOS
Ir. Ts. Komal Deep Kaur TNB
33kV & 11kV Diagnostic Engineer Switchgear & Education
Principal Engineer Transformer
BEng. Electrical & Electronic
Grid Modernization Engineering - UNITEN
2007-2011: Distribution Division (State TNB Selangor),
Asset Management Department TNB
Masters of Business
Distribution Network Division 33kV Substation Maintenance Selangor
Administration - UM

2
 AGENDA OF THE DAY

TIME ACTIVITY DURATION

9.00 am Presentation (Part 1) 30 min
9.30 am Break 5 min
9.35 am Presentation (Part 2) 30 min
10.05 am Q&A Session 10 min
10.15 am Post Survey & Quiz 15 min
10.30 am End
SMART ENERGY MANAGEMENT INFRASTRUCTURE (SEMI)

SHAPING ENERGY TRANSITION IN DN

STRENGTHEN THE FRAMEWORK

DEMONSTRATING THE FOUNDATIONS

4
SMART ENERGY MANAGEMENT INFRASTRUCTURE (SEMI)

SHAPING ENERGY TRANSITION IN DN

• Aspirations & Targets
• The Approach & Design Considerations
• Objectives

STRENGTHEN THE FRAMEWORK

DEMONSTRATING THE FOUNDATIONS

5
To continuously drive Malaysia’s economic development, over the years, TNB has undertaken proactive measures
to keep pace with customers’ needs and supporting the evolving energy landscape.

The journey together…

3
Focusing on.. Winning The Customers
• Choice of Energy
• Promoting Green In establishing
Energy SMART UTILITY Energy Efficiency
• Continue Increasing
2020 – 2025
Efficiency Digital and Proactive

2
Increasing & Reliability
for Rakyat
Interactions
efficiency, reliability
& sustainability • Continue to drive Alternative Energy
National Agenda productivity and Sources
1990s – 2019 efficiency improvement
▪ Malaysia’s Green Energy Targets
(National Renewable Energy Policy) Grid of the Future
• TNB’s Smart Grid Index
Electrifying the

1
Target 31% Green Energy Penetration (SGI) scoring
by 2025 Reliable Power
Nation • 2018 : 50% Supply
1990s ▪ Conference of Parties (COP) 21 Target • 2019 : 52%
2030: 45% CO2 emission intensity • 2020 : 62.5% Renewable Energy
One the most reliable electricity • 2025 : 85% (Target) Integration
reduction
system (SAIDI) in ASEAN countries.
▪ Smart City Development via 12th SGI is an international
• 2002 : 150 mins Efficient Grid
measures chart on Smart
• 2017 : 50 mins Malaysia Plan
Grid Readiness.
• 2019 : 48 mins • Smart Meter • Energy Storage
• 2020 : 44.95 mins • Smart Street Lighting • EV Charging Stations Economic Development
World Bank ‘Getting Electricity’ Industrial Transformation
Local Job
Increase in Electrification Rank ▪ Industry Revolution 4.0 (IoT, Machine
• 2011 : 60th Opportunities
Learning, Automation)
to 94% • 2014 : 21st
Boost Local
• 2015 : 13th ▪ Smart Grid Demonstration (Melaka by KPKT,
Industries
National Grid completed to • 2019 : 4th ST- funded United Nations Industrial
supply electricity to • 2020 : 4th Development Organisation, UNIDO) Promote Knowledge
Peninsular Malaysia Driven Economy
IBR RP1 IBR RP2 IBR RP3
 SEMI focuses on realizing Energy Management (EM) & Customer Management (CE) domain key experiences
towards achieving Energy Transition & Empowering Customer Capabilities
TARGET
DN ASPIRATIONS
STATE
FUNCTIONAL INVESTING INTEGRATING OPTIMISING

2021 2022 2023 2024 2025

RT MESI SGI
Proactive Asset Advanced Asset Asset Investment
ASSET MANAGEMENT

Single Source of Truth Management Analytics Optimization TARGET STATE CAPABILITIES

MANAGEMENT SOLUTION (IWAMS)

❖ 360⁰ view of Assets ❖ Predictive maintenance ❖ Integrated operations, 1 Resource Optimisation

❖ Emerging technologies
❖ for critical assets, DER
INTEGRATED WORK & ASSET

New asset types based asset analytics – maintenance and capital 2 Connected & Smart Worker
configuration (DER, EV, forecasting IoT, Drone, LiDAR, planning (OPEX, CAPEX)
Batteries) ❖ Integrated Enterprise image analytics, Digital 3 Self-Healing Grid
❖ Condition based Asset Maintenance twin 4 Energy Efficiency
maintenance for critical Smart Worker
❖ Asset Investment
assets Planning ❖ AI-assisted diagnostics
5 Empowered Customers
Mobility & Work
❖ Asset performance and Automation and procedures
risk analysis ❖ Integrated outage, work Digitised DN Customer
❖ Work from anywhere
Digital Field and resource planning Self-Healing Grid Contact Centre 4.08
Digitised Work Assistance ❖ Automation & AI-assisted ❖ AI-based control 85%
Planning & work preparation ❖ Chatbots
❖ Mobile access to all relevant decisions
2 WORK MANAGEMENT

Execution ❖
data and documents ❖ IoT integration, drone- ❖ E2E integrated grid Artificial Intelligence based service agents
❖
OPERATOR OF

Digital journeys based inspections operations Integrated

❖ ❖ Artificial Intelligence based customer and
NETWORKS

mapping for field users Extend digital work process to Operations EManagementnergy
contractors Optimisation & Optimisation agent interaction 3.59
❖ E2E digital workflow
❖ Online collaborations ❖ Optimal network configuration ❖ Real-time interactive customer service 79%
and field user
experience mapping ❖ Automated proactive analysis
❖ Crew assignment and Advanced Distribution ❖ Demand/Supply Management
Management ❖ Volt-Var Optimization Fully Operational DER
field mobility ❖ Demand Response & P2P Trading
enablement ❖ Integrated Prosumers 3.24
❖ Trend analysis ❖ MV/LV grid asset Connected Energy & enablement 73%
integration ❖ DER aggregation & VPP platforms Energy Usage
❖ DER Integration ❖ Multi retailer market capabilities
Monitoring
Monitoring &
❖ Load flow/ ❖ Calculations &
Supervisory Control simulations
forecasting DER Grid Services ❖ Smart Metering & Energy Data Platform
❖ Data Acquisition ❖ Outage ❖ AI & Analytics
❖ Capacity services ❖ Load balancing
3 GRID OPERATIONS

management
❖ Network services ❖ New Offering for Non Commodity services 2.88
modeling ❖ Grid cyber ❖ Peak Management Smart Devices
66%
security ❖ EV services and New ❖ Integration with Electric Vehicle & Solar Panels
❖ Grid balancing Fragmented DER Products
strengthening ❖ Time of Use billing services
❖ Smart grid Integration & monitoring
equipment and ❖ Omni-Channel Enablement ❖ Introduction of new customer types – DER,
❖ Distributed
automation ❖ Electric Vehicle Retail
Generation Channel ❖ Social Media Integration 2.14
❖ ❖ Flexible demand ❖ Third party contract and access enablement 60%
Distributed Storage Integration ❖ Smart Meter penetration

4 ENERGY MANAGEMENT 5 CUSTOMER MANAGEMENT

Legend:
SU Maturity
SMART ENERGY MARKET INFRASTRUCTURE (SEMI) SGI Score
ADVANCED DISTRIBUTION MANAGEMENT SYSTEM (ADMS)
FACILITATOR OF ENERGY ENABLER OF CUSTOMER 7
EMPOWERMENT
3E APPROACH to define and formulate DN’s Energy Transition Journey evolves the opportunity beyond
Operator of Network and to shape the role as Energy Transition Facilitator & Customer Empowerment Enabler

Energy transition equation

ET = E
DN aspires to EXCEL its business to enable energy transition
and greater customer empowerment
…IN DISTRIBUTION SYSTEM
OPERATIONS
by improving operational
Efficiency, augmenting Digital
EXCEL
Operations

LESS “COPPER” MORE “DIGITAL”

Fast-growing energy markets in Malaysia present an

E
opportunity for DN to EXTEND its industry exposure
…THE ENERGY ECOSYSTEM
FACILITATION
by enlarging the scope of services to
EXTEND manage the additional RE load
efficiently

DN BIZ STRATEGY & MODELS

E
EXPLORE and learn from other utility markets with similarities
in aspirations and market context
… THE NEW ENERGY
PARADIGM
by leveraging DN’s inherent
advantages to sustain and grow
EXPLORE regulated and non-regulated
business
CONSOLIDATE DN POSITION

8
DESIGN CONSIDERATIONS: SEMI Capabilities Journey with T+1 prepares the foundation for DN’s Capabilities to
Business And Operational Requirements In T+2
Illustrative

T+0 T+1 T+2

Operator Facilitator of Enabler of Customer Operator Facilitator of Open Market
Operator of Network of Network Energy Transition Empowerment of Network Energy Transition Facilitator

SEMI Base Scope & Capabilities

9
 CLICK TO EDIT MASTER TITLE STYLE
Enabling Key Levers For Energy Management – emphasizing on Energy Integration & Energy Efficiency

INTEGRATED PROSUMERS
BESS, NEM, • Enabling customer to start shifting from
FiT, LSS, being mere energy consumers, to also
EV Charging producing and storing their own energy.
etc. INTEGRATED
Reimagining
PROSUMERS
TNB GRID RESILIENCE
SU 25 Enabling
Domains
• Self healing Grid
ISGAN
SGI • Enhancing interface with Grid for near-real
Dimensions time information exchange

DER/DG INTEGRATION &

AGGREGRATION
Empowering TNB DN to
• Monitor DER aggregation initiatives
nationwide to integrate renewable resources
DER and decrease sector emissions.
INTEGRATION &
GRID RESILIENCE • Utilize DER service aggregation to provide
AGGREGRATION
ancillary services to grid operators in
order to help maintain grid stability. Ancillary
services include frequency regulation, load
KEY CONSIDERATIONS following, and providing operating reserve.

10
 CLICK TO EDIT MASTER TITLE STYLE
Enabling Key levers for Customer Management – emphasizing Customer Empowerment

CHOICE OF ENERGY
Requirements from Enabling customer to select their
Stakeholders; RetailCo ,
CHOICE OF preferred
SPOT, EnergySense etc.
ENERGY & VALUE ADDED • mix of energy / source of energy
CUSTOMER MANAGEMENT • source of energy
Reimagining SERVICES
TNB

SU 25 BETTER OFFERING OF SUPPLY

SGI Domains
Dimensions RELIABILITY
Enabling TNB DN to provide better
offering in terms of supply reliability e.g.,
efficient outage planning and
management, PQ management, etc.

CHOICE OF BETTER OFFERING CHOICE OF TOU TARIFFS

TOU TARIFF OF SUPPLY
Giving incentives to customers to modify
RELIABILITY
their consumption during
• regular peak demand periods
KEY CONSIDERATIONS • extreme demand or supply shortage
periods (demand management)

11
Learning the Ecosystem through experiences from Siti

12
SHAPING ENERGY TRANSITION IN DN

STRENGTHEN THE FRAMEWORK

• Functional Areas Introduction
• New Functional Areas into DN’s Operating Model
• SEMI Masterplan

DEMONSTRATING THE FOUNDATIONS

13
Positioning of SEMI Business Framework details out the link and requirement between DN’s Objectives,
Functional and Operational Model to deliver the designed Initiatives

DN to play two key roles to serve our customers and other market participants

FACILITATOR OF ENABLER OF CUSTOMER

Business ENERGY TRANSITION EMPOWERMENT
Objective

Market Model Business Model

define the different market roles define how TNB DN will capture value
Market Model of the various ecosystem and goes to market outlining the
partners, TNB DN respective customers and markets, products and
responsibilities and interaction services, revenue model, and
Business Model mechanisms for services. channels to deliver value

Operating Model
serve as a blueprint for TNB DN for its distinctive
Operational Model capabilities and how it will be run and measured. It defines
how company actually runs itself, across people,
technology, process and governance

Initiatives
Initiatives Design and deliver Projects to achieve the
desired business objectives

14
Functional Model: Contextualizing key learnings & leading practices from global leaders for DN to EXPLORE &
BUILD the 5 Functional Areas
FUNCTIONAL AREAS DEFINITION KEY LEARNINGS CONTEXUALISED TO MALAYSIA
1 2 3 4

1 – Enel, Terna 2 – Enexis, Tennet 3 – AUSGRID 4 – ATRIAS

Distribution • Electricity distributor
Network • Grid-related service provider
Operator • Infrastructure owner & DER integration
governance

Energy &
• DN data governance & management
Customer
• DN data system facilitator & operator
Insights
• DN data service provider
Foundation

Value Chain • Facilitation service provider for third-

Services party energy services
Facilitator • Value-add service provider/agent

Aggregator • DER coordinator/optimizer

• Focal point for DER owners or DGs

• Flexibility services management &

Operations procurement
Flexibility • Focal point for flexibility service providers
Hub
*Harvey ball coverage is based on applicability from the target Country/Utilities against Malaysia & TNB *High Low
Operating Model: Expansion of Current DN’s Business Architecture was required with addition of new
capabilities illustrated from Functional Areas to strengthen our role as Energy Transition Facilitator & Customer
Empowerment Enabler
Distribution Network Operator Aggregator Value Chain
Services
Asset management (Planning & Management) Aggregation Services
Aggregated DER Value Chain
Energy portfolio long- Hosting Capacity Virtual Power Plants utilization Services
DER Management
term planning Management optimization Multi-use grid
DN’s As-Is Business GSO (Transmission)
planning
IoT enabled
operations &
Smart Substations
connected storage
management
management
Architecture collaboration maintenance Operations Flexibility RE Service Provider
Inertia response Marketplace
Security (IoT) Flexibility Services
management

EXISTING FUNCTIONAL AREAS

EV Fast Charging
Flexibility capacity Advanced analytics
facilities management
Network Operations planning & for flexibility
management operations
Advanced EV charging points
Work management RE utilization GSO support (Inertia, Local flexibility services
Distribution
orchestration management reactive power, etc) market management
Management
Energy Manpower
Demand Side DN/GSO operations Non-frequency Local congestion Services
management cooperation ancillary services management

Energy & Customer Insights Foundation

The new capabilities defined from
Data Platform Energy Data Services
the Functional Areas are added into
existing Business Architecture to Retail data services
Data Management DERM integration (PV Market operations Physical settlement
AMI Data Integration (consumption, billing,
strengthen this Operating Model Platform & battery) services (i.e. kWh accounting)
etc)
robust enough to function as Value added data
IoT/Smart substation EV charging point Distribution master 3rd party data services
services (Insights,
Energy Transition Facilitator & integration integration data integration (aggre., flexibility, etc)
reports, etc)
Customer Empowerment Enabler.
Customer Empowerment & Enablers

Customer Management Customer Operations Orchestration (Retail, etc)

Prosumer & DG Portal e.g. FIT
customer, aggregators, flexibility
providers, etc
Revenue management
Commercial Strategy (Pricing,
market insights, forecasts, etc)
Customer strategy
Retail orchestration (Billing, tariff
CRM orchestration (outages, new
planning & settlement interactions,
connection, cancellation, etc)
etc)
CRM Reporting & analytics (CSI,
Customer E2E journey alignment
CES, etc)

DN-Driven contracting B2B residential contracting

Based on SU25 Roadmap and new energy ecosystem capabilities considerations, SEMI Masterplan for Energy
Management and Customer Management domain is developed to drive DN towards the Future State.
Development of initial nine (9) capabilities in RP3 are sequenced according to the DER Mix penetration and the logical build up of the 5
Functional Areas.
T+1 (immediate tomorrow)
Excel Extend Explore
Distribution Network

SU 25 SU 25 Integrated Operations
Operator (DNO)
OPERATOR OF

Advance Dist. Mgmt. IoT- enabled DN Operations • GSO planning collaboration

NETWORKS

(Operational Excellence) • Inertia Response Mgmt.

• IoT enabled ops & maint. • Non-frequency ancillary services E2E DN
• Energy portfolio long-term
• Smart Substation mgmt. Contract
planning DER
• Demand Side mgmt. Mgmt.
• Advanced Distribution Mgmt. IoT-Enabled Mix*
• Security (Physical & Cyber) Value Added Data Services >40%
• Work Mngt. Orchestration Services SU 25
SU 25 Energy
• Connected EV charging SU 25 4.4 Integrated
5.3 Connected & Energy point Manpower Energy Mngt.&
Financial Usage Monitoring 4.3 Fully
• Value added data services Services Optimizations
Foundation Operational
• Data Platform & Services
Data Platform Integrate Energy DER
5 • Distribution Master Data
Energy & Customer Insights Foundation

Storage Mgmt. • GSO Support

Foundations 3 Customer RE System/ Microgrid/ • Local Flexibility market mgmt..
ENABLER OF CUSTOMER EMPOWERMENT

RE Registers & Optimization Services VPP Services • DER Mngt.

(Sept‘24) DER
2 Contract Mgmt. SU 25
Mix*
(Jul’23) 4.2 DER Grid Services >35%
RE Data Services 6 SU 25
(Oct’22)* Energy Trading 9
5.2 Smart Devices and New
4 Services Products RE Aggregation
(Dec’24) 7 8 Mgmt.
DN Connected RE • EV charging point servicers
• RE Service Provider RE Connection RE Growth (Dec‘23)
Financial Mgmt. Monitoring &
Marketplace & Hosting Capacity
SU 25 (Dec’23)
• EV Fast charging facilities Mgmt. (Sept’23)
5.1 Channel Integration (Jan’23)* DER
mgmt.
Mix*
5.4 Digitized DN Customer >10%
Contact Centre
SU 25
• Customer touchpoint management Legend Target capabilities 1
- Retail Orchestration IBR RP3 capabilities 4.1 Fragmented Distributed Energy Resources (DER)
• Commercial strategy RE Visibility Integration & Monitoring
SU 25 SU25 Key Experience
• CRM orchestration Mgmt.
(Aug’22)

Value Chain Services Facilitator Aggregation Operations Flexibility

FACILITATOR OF ENERGY TRANSITION 17
SHAPING ENERGY TRANSITION IN DN

STRENGTHEN THE FRAMEWORK

DEMONSTRATING THE FOUNDATIONS

• Prove Process, Technology & Market
Effectiveness with:
1. Energy Integration Platform (EIP)
2. Energy & Customer Insights (E&CI) Platform

• Capabilities (People) Development

19
Moving forward through SEMI, DN is introducing Demonstrators to enable Energy Integration & Efficiency while
Empowering Energy Consumers through integrated platform

BESS EV Electrification
Utility-scale batteries to Infrastructure
increase network flexibility
Strengthening grid
infrastructure to provide safe EV and other 3rd party
Battery energy and secure EV network service providers
storage systems connections
Baseload Industrial
power customers
generation

Energy & Energy &

Integration Customer
Platform Insights
(EIP) (E&CI)
Transmission network Distribution network
Large-scale SEMI Commercial
customers
solar farms Optimize energy integration &
efficiency while empowering
energy consumers through an
integrated platform Home

Local solar farms

ENERGY INTEGRATION PLATFORM
ENERGY & CUSTOMER INSIGHTS
PLATFORM
Enable end-to-end capabilities for Distributed Energy Resource Management to deliver on DN’s energy transition
ambition
Centralized data platform providing “data as a service” to end user internally as well as externally which in turn
demonstrates visualization, virtualization and analytics capabilities by implementing various use cases
SEMI, pursuing integration into the Ecosystem will enable the delivery of a future proof utility landscape for
Malaysia
EIP & E&CI Demonstrators will be integrated into DN’s Ecosystem to close the gaps and fit in to enable Energy
Management & Customer Management

Illustrative

Customers Legend:

EM demonstrator (EIP) Demo integration

Industrial Commercial Household Prosumers EV Users
Integration
CE demonstrator (E&CI)
Regulatory TNB Stakeholders 3rd Party subjected to DN
future direction

TNB TNB RE Service EV Charging New Utility & Third Party

ST Gov. Agency Assets and Systems
Retail Subsidiaries Providers Providers
Foundational Utility
Assets and Systems

Engagement
Interface Application Interface
Data Lake
E&CI
(unified customer data, analytics,
business intelligent core)

Customer Mgmt.
Work Mgmt. Asset Mgmt. Grid Operation Energy Mgmt.

Work MVSC LVSC

iCPP MCMS ERMS ADMS
Mgmt
EIP
(Manage, monitor RE production,
Content Mgmt. Protection consumption, transaction) EnergySense
3MS MCSS Platform INET Platform PQMS

iOT DG Hosting SU25 Domains

MFFA … GIS APMS … MDMS …
Platform Tool

DG / Inverters
Smart Meters
Cap Banks

Connected
Reclosers

iOT Edge

Buildings
PHYSICAL ASSETS
Devices

Storage

PV / EV
FCLs

BMS
DR

*EIP includes VPP capability

 EIP implementation timeline aims to deliver 6 capabilities, building the Core Foundation & later Rollout of the
Advanced Capabilities over the RP3 period

Core Platform 2022 Added Capabilities 2023-2024 Future Capabilities

SEMI 1 RE Visibility Mgmt. 3 RE Register* & Contract Mgmt. *Stage 1 4 DN Connected RE Financial Mgmt.

RP3 2 RE Data Services 9 RE Aggregation Mgmt. 5 Cust. RE Optimisation Services

Capabilities
7 RE Connection Monitoring & Mgmt. 6 Energy Trading Services

8 RE Growth & Hosting Capacity Mgmt.

*Scope of deployment / capabilities could be increased/decreased subject to decision from TNB & regulators

Stage 1 (>2022) Stage 2 (>2023) Stage 3 (>2025) - TBC

Solar Solar
Battery Energy Solar DER ‘Optimization
DER Registration Storage System as a Service

DER Power Electrical Vehicle DER Market

Charging Solution Battery Battery
Quality Sim.

EIP
DER Network • Melaka
Planning • Melaka
• Selangor
Implement. •
EVs EVs
Selangor
DER Impact • Pulau Pinang • Pulau Pinang
& Roll Out Forecasting • Perak • Perak
Plan •
Dynamic Hosting Klang Valley (KL,
Capacity
• Klang Valley (KL, Other DERs
Cyberjaya, Cyberjaya,
DER Visibility Putrajaya)
& Monitoring
Putrajaya) • Terengganu
• Johor • Johor • Kelantan
• Melaka • Kedah • Pahang
Legend:
Lower Capability Maturity • Selangor • Perlis • Negeri Sembilan
Medium Capability Maturity Justification: Justification: Note:
Higher Capability Maturity • In line with AMI roll out plan • In line with AMI roll out plan Geographical areas in Stage 3 will be defined
• Higher DER penetration rate than the rest • Higher DER penetration rate than the rest at later stage

Dependencies/
Prerequisites AMI DER GIS coverage ADMS
coverage penetration rate (LV network) roll out
E&CI implementation timeline aims to deliver 2 capabilities building the initial Use Cases & later maturing with
the Advanced Uses Cases over the RP3 period

Core Platform 2022 Added Capabilities 2023-2024 Future Capabilities

SEMI 2 RE Data Services 2 RE Data Services 2 RE Data Services
RP3 3 RE Register & Contract Mgmt 3 RE Register & Contract Mgmt 3 RE Register & Contract Mgmt
Capabilities 4 Energy Trading Services
6 DN Connected RE Financial Mgmt.

Stage 1 (>2022) Stage 2 (>2023) Stage 3 (>2025)

New Supply Nationwide Rollout New
New Supply Outage
Connection products
Connection Mgmt.
(Demo) Justification: (Rollout)
and services
(Rollout)
• High volume for new supply connection e.g., TOU,
New Supply etc
Connection New Use Cases to be
(Rollout)
Estimate Supply
# proposed based on
business requirement
1 Connection Job

E&CI Completion

Implement.
Prioritization Of
Analysing customers
2 New Supply Connection
6 affected due to an
Requests
& Roll Out Provide Action-based
outage
Outage Dependent on
Plan
Sharing outage info
3 Notification to Drive
7 with estimated
Mgmt.
regulatory
Timely Actions (Demo)
restoration time
TBC (Subject to TBC (Subject to environment and
GSL/MSL Compliance new use cases
4 Report 8 Network reliability RFI quotation) RFI quotation)
indices tracking
Kuala Lumpur
Customer Feedback- (Subject to RFI
5 based CES Estimation
9
Outage-based quotation)
Legend: Kuala advanced analytics
Lumpur
New Supply Connection Justification:
Outage Management Justification: Outage performance • AMI penetration to provide
• Smart Utility KL – Better data quality & availability 10 compliance the data for outage mgmt.
management
• Higher volume of data for new supply connection related capability

Dependencies Data Technology Process

Prerequisites Availability Readiness Stability
24
PRIVATE & CONFIDENTIAL
CAPABILITY DEVELOPMENT: The new capabilities based from Reviewed DN Business Architecture are mapped into
the organization structure with defined owners for development

RP3 RP4 and beyond

Units under Illustrative
Energy Integrator

IoT enabled Ops & IoT & Smart Grid

Maintenance Integration
Emerging
Technologies Manage EV Fast
Manage EV Charging
Charging Facilities
Point Services
Management

RE Optimisation Smart Grid Enabled

Analytics PQ Analytics
Energy Efficiency Perform Advance
& Quality Analytics for
Flexibility
Operations
Manage Flexibility
Manage Demand
Capacity & Planning
Side Management
Management
Grid Integration
Manage VPP

Develop RE Service
Manage Flexibility
Provider
Energy Integrator Market
Marketplace
Business
Development

Temporary Project Currently To Perform by Capabilities

Legend As-is Function
Unit Performing* 2025 developed by SPT
To-be Unit Future Capabilities 25
CAPABILITY DEVELOPMENT JOURNEY: DN would need to embark on capability development journey to develop
Energy Management and Customer Empowerment capabilities, driven by SPT and respective business owners

Transition from Project to BAU Illustrative Example

• Key milestones in transition of governance

CURRENT IMMEDIATE LONG TERM

Development of capabilties and initiatives through Continuous delivery of capabilities and initiatives through
SEMI project teams & DN’s special project team SEMI project teams & DN’s special project team

START OF SEMI PROGRAM
Identification of:
o New operating model &
capability model
o Business capabilities for both
EM & CE domains
Continuous
Development
DEVELOPMENT AND IMPLEMENTATION DEVELOPMENT AND IMPLEMENTATION
(Phase 1*) (Phase 2+*)
o Identification of skills required to support Development of initiatives including:
capability development o Design of new business processes
o Establishment of Special Project Team o Deployment of new systems
(SPT) to drive demonstrators o Enhancement of existing capabilities
implementation
o Development of SPT team members’ skills Business-As-Usual
to become the SMEs for new capabilities
o Enhancement of existing capabilities that TRANSITION TO BUSINESS
are driven by both SPT and business Transition SPT members to:
owners o Identified BAU unit
o New unit/department

26
Key Take Away

• Smart Energy Management Infrastructure (SEMI) as a part of the Energy Transition

Program in DN to implement future Energy Transition capabilities.

• The new and enhancement capabilities, roles, responsibilities for a conventional

distribution utility to manage new energy ecosystem

• Dynamic approach is adapted to cater the changing in customer needs with an agile
way.

27
THANK YOU