Loreal Workplace Global Guidebook 010221

WORKPLACE
GLOBAL GUIDEBOOK
01.02.21
Index
Introduction p.02 ‘Place des Villages’ p.33 Other Guidelines p.99
Ambition ‘Place des Villages’ Nature Inside

Objectives Work Café Sustainable Design
Workplace must adapt Products presence
Decoration
Variety of Workplace settings
How to start a Project
Collaboration Area: Living rules
Space, Equipment, IT p.39 Program Dashboard
Size Space p.14
Meeting Room: Formal, Unformal
Desk-sharing policy Manflex: Hub Room and Lead Office Country Highlights p.109
Surface calculation Agile Meeting Station

Project Room
Shared storage
Appendix p.125
L'Oréal Building Experience Cloakroom

Agora
Concept p.19
Detailed Guidebook
Team-Base:
Floor plan p.22 Space, Equipment, IT p.63
4 key Areas Team-Base
Circulation Metier Owner role
IT connectivity Adapted to Metiers needs
Individual Office p.101
Entrance lobby p.27

Desk, Tables, Dividers
Touchdown Stations
p.111
Bubble, Booth
Click on dots to navigate Library
through the chapters Individual Locker, Flexbox
Printer, Shredder
C1 – Usage interne
INTRODUCTION AMBITION
AMBITION
The L'Oréal Workplace Guidebook provides clear recommendations and
illustrations per Office Workspace areas, Furniture types, and specific
Métiers needs.
The Guide is Co- built with HR, Finance, Security, EHS, IT, Communication
Departments. And all relevant occupants Métiers.
It is addressed to:
● Entity Managers
● Zone and Local Real Estate Project Managers
● Campus Managers
● Human Resources Teams
● IT Teams.
It is applicable everywhere, in every entity with Office as of now,

for each project when it comes to:
● Renovations
● New constructions
● Interior fit outs.
At the end of this book, you will find various L'Oréal Countries Workplace
Highlights, and their concrete return of experience / feedbacks.
INTRODUCTION OBJECTIVES
7 KEY OBJECTIVES OF WORKPLACE GUIDEBOOK

1. Elevate our Workspaces to the highest level of collaboration, modernity, agility, and efficiency.
Fit to every Métier needs, and reflecting Simplicity values.
2. L'Oréal Building Experience: Create everywhere the same immersive experience for our
employee and visitors about what L'Oréal is. Revealing our Values, valorizing our Brands,
Products and Expertise, Immersing into the History of the Group.
3. Strengthen Teams Engagement, Pride, Sense of Belonging; and Talent Attractiveness.
4. Digital Workplace: Empower Teams through Best-in-Class digital support making connections
and knowledge sharing utmost effective for all.
5. Foster Employee Well-being, Health and Safety.
6. Frames the consistent execution of all projects globally, allowing for local core practices when
relevant, with sharp definition of roles, responsibilities and processes.
7. Control Rental and Facility Management costs.
INTRODUCTION TRENDS
WORKPLACE MUST ADAPT TO ATTRACT

HYBRID WAYS OF WORKING
Remote Work redefines role of the Office Building:
● Outputs: Collaboration, Creativity, Informal Bumps.
● People, Culture, Community: L'Oréal DNA, Manager

boost, Talent attraction.
● Tools, Support, Rooms: Fit-to-Métier optimized

Equipment, Differentiating services.
AGILE WORKSPACE DIGITAL WORKPLACE HEALTH & WELL BEING

Space must adapt and engage, from static to dynamic Digitalization for full efficiency, regardless of location. De-Densification, controlled circulation, partition for
utilization: distancing.
Connected environment providing instant access to
● Increased usage of shared Collaborative areas. information, technology, tools. Workplace Ergonomics.
● Development of Alternative Flex points for mobile staff. Enriched experience for presential < > remote Five senses (light, acoustics, air..).
seamless Communication.
Nature Inside.
● Movable adaptive furniture, bookable spaces,
Dedicated Hard and Software , easing workspace
evolving with People-on-Board and context.
Booking and Usage.
INTRODUCTION VARIETY OF SPACES
VARIETY OF WORKPLACE SETTINGS: GLOSSARY

Agile meeting station: Daily assigned desk: Individual office: Place des villages:
open meeting point, allowing quick not nominative, to be vacated at the enclosed office, can be assigned public space at the core of floor,
unplanned small group discussion. end of the day. Implies strict clean desk or not, transforming into meeting room favoring socialization and exchange
policy. when vacated. of ideas, distributing collaborative area
Agora: and neighborhoods.
large open or enclosed space for Desk sharing: Library:
collaboration or communication with Non-assigned desking: Instead of walking to silent individual concentration workspace. Project/learning room:
a large group of people. Is optional. the same desk every day, employees can No phone calls or conversations. enclosed, long-term bookable room
choose their workspace. A desk sharing with modular equipment, and movable
Assigned desk: ratio of 0.7 means 7 workstations set for 10 Manflex: furniture, for collaborative work in agile
nominative desk, either in enclosed room, employee. workspace prioritized for Mancom. project mode.
or in shared space. Entrance lobby: Combines an enclosed work room
the ‘first impression’ entry space to for the Mancom leader (lead office) which Touchdown station:
Bubble: welcome our employee and visitors. can transform into meeting room when unassigned station, for a short-period
enclosed non bookable room, allowing Communicates a unique experience vacated, and a collaborative working individual work (allowing not to block
to collaborate quickly, in unplanned about what L'Oréal identity is. space for the Mancom team a desk). Comprised of a desk with enough
manner, with few participants. Also controls access to site, for building (hub room). area for laptop and hands/arms rests,
Can be used for remote meetings. security. a seat, and electrical plug.
Meeting room:
Collaboration area: Flex rate: enclosed bookable room dedicated to Team –Base:
located at core of floor. Includes various the ratio between headcounts and formal and planned exchange of ideas, fit-for-purpose, dedicated area for a team
types of meetings rooms, bubbles, workstations in a given workspace with physical or remote participants. fulfilling a common mission, or working on
touchdown stations. (ex 0.8 ratio means 80 desks available in a the same métier. Grouping 15 to 30
workspace for 100 employee). Non assigned desk: workstations.
Concentration area: desk which is not nominative, and can be

focus area, with low noise level. Focus station: used by any other team members, for any Work café:
Encompasses all neighborhoods. unassigned station, for a short-period duration, if not already occupied. multi purpose informal zone in
individual work (allowing not to block place des villages, can be used for
a desk). Comprised of a desk with enough Phone booth: socialization, and small team brainstorm
area for laptop and hands/arms rests, enclosed unbookable area for phone calls. sessions.
a seat, and electrical plug.
Allowing for concentration work, Workstation:
with support of additional soundproof individual working station comprised of
side-shielding. a desk, an ergonomic chair, a computer
screen and an electrical plug.
6
INTRODUCTION PROJECT PROCESS ROLES AND GOVERNANCE
START A WORKPLACE PROJECT

ROLES AND GOVERNANCE
ROLES ● Sets Vision GOVERNANCE
DEFINITION
● Validates Business case & all Key decisions
● Is Accountable for Project success
Steering Committee*
SPONSOR HUMAN Validates and Endorses
FINANCE ●
(usually Country GM) RESOURCES strategic choices at each of
4 Key phases review.
GLOBAL REAL ESTATE IS CONSULTED ● Ensures Project fits into

Global Guidelines
FOR EVERY WORKPLACE PROJECT
● Validates Business Case
Project Team**
PROJECT > 250 K €
& 7 Workplace Points ● Coordinates all stakeholders
MANAGER Provides Expert guidance
METIERS ZONE-GLOBAL
●
towards project successful
(Internal) Is Accountable for Project
OWNERS REAL ESTATE ● delivery.
success
& PROJECT
TEAM
● Provides Metier expert guidance *Sponsor, Project leader, Finance, HR, IT,
about space and work support Operations, Communication, Legal, Purchasing,
● Responsible for Project Team output Zone and Global Real Estate
● Shares detailed needs
for Microzoning ● Accountable to drive Steer-Co agenda and output ** Project leader, Métier owner, Finance, HR, IT,
Operations, Communication, Legal, Purchasing,
● Validates Teams Flex ratio ● Provides status, Monitors KPIs, Flags risks Zone Real Estate, External consultants
● LeadsTeams change ● Coordinates , Monitors providers
EXTERNAL ● Senior Profile fully dedicated, with Creativity, Drive,
PROVIDERS Agility
INTRODUCTION PROJECT PROCESS FINANCIAL VALIDATION
REAL ESTATE PROJECT VALIDATION PROCESS

FINANCE VALIDATION PROCESS. ILLUSTRATION
REAL ESTATE PROJECT PRIOR APPROVAL DOSSIER

WHO VALIDATES THE PROJECT ?
CLASSIFICATION COMPOSITION
Purchase 1 Power Point Presentation The validation procedure for each project
OR type is explained in the document below
3* Sale
2 Summary of the Project key points
OR
Rental Commitment & CAPEX > € 20M
3 Real Estate Market Study
Corporate/Zone/Country HQ RE Projects
2* OR
4 Financial Analysis & Business Case
Rental Commitment & CAPEX > € 10M

5 Key Legal Elements
Corporate/Zone/Country HQ Lease Renewal

with a rental Commitment < € 2M
6 Project Risks Analysis
1* OR Location (Compliance with the Group’s Image)
Other Projects Budget & Planning Risks
Safety Procedure published by
Real Estate Finance Dpt
Security
Follow this link
8
INTRODUCTION PROJECT PROCESS 4 KEY PHASES
START A WORKPLACE PROJECT

4 KEY PHASES
BUILDING
SELECTION MOVE
01 02 03 04
PROJECT START SCHEMATIC DESIGN DETAILED DESIGN CONSTRUCTION FOLLOW-UP
● Sponsorship and Governance ● Leadership and Team ● Micro Zoning: detailed ● Contractor supervision ● Feedback and Adjustments
needs interviews space fit-out for each
● Business case, team ● Monitoring and ● Employee Satisfaction
Broker Selection ● Flex ratios definition Adjustments measure
● Technical design
● Project Team & Leader ● Macro Zoning: Plans, by ● End-of-project charter ● Best Practice sharing
appointment District and Space typology ● Selection of Furniture validation
● Tender: Architect, Space ● Concept design ● L’O Building Experience

planner, Change Team design
Selection ● IT Infrastructure
● Space Utilization Survey
: Zone / Global Real Estate Team formal validation is mandatory,

(for every Workplace project > 250 K€).
INTRODUCTION PROJECT PROCESS 10 ROLL -OUT STEPS
REAL ESTATE PROJECT ROLL OUT (1/2)

10 STEPS
STEP 1: PROJECT FRAMING*
BUDGET MONITORING
● The Country Sponsor (usually Country GM), and the Zone/ Global Real Estate team: CHANGE MANAGEMENT
– Define business case: headcounts, surface , location, budget, timings. COMMUNICATION
– Select a broker and launch office building search.
STEP 2: PROJECT TEAM AND GOVERNANCE*

● Appoint project manager, multifunctional steering committee
(operations, finance, IT, HR, communication, legal, purchasing, zone and global real estate)
● Appoint project team
(métier owners, operations, finance, IT, HR, communication, legal, purchasing, zone real estate, external consultants).
● Frame project steps and timeline, select office building location.
STEP 3: RFP*
● Project manager launches request for proposal for all relevant stakeholders
(Architects, Space Planners, Change consultants, Contractors..).
STEP 4: MACROZONING
● Perform space utilization survey for each department.
● Collect key workspace needs with every métier leader (meeting rooms, bubbles, specific workrooms).
● Define collaboration area plan, team quarters localization, and circulation flows.
STEP 5: CHANGE MANAGEMENT

● Co-build solutions with the Teams at all steps of project. Work around blocking points. Integrate feedbacks, Adjust.
* Important:: Non Disclosure Agreement to be signed by internal and external stakeholders. To be checked by Country Legal Dpt.
10
INTRODUCTION PROJECT PROCESS 10 ROLL -OUT STEPS
REAL ESTATE PROJECT ROLL OUT (2/2)

10 STEPS
STEP 6: IT EQUIPMENT
BUDGET MONITORING
● Select the right IT infrastructure and equipment for the building (Internet connexion..), CHANGE MANAGEMENT
for collective space, and for individual workstations.
COMMUNICATION
STEP 7: MICROZONING
● Collect Metiers owners (Managers and Employees) specific needs for space lay-out
and equipment.
● Locate precisely Teams in Districts, according to business synergies and activity types.
● Define detailed plan for workstations, alternative stations, and specific spaces.
● Finalize Technical design (HVAC, Electricity).
STEP 8: SPACE DESIGN

● Final design of space layout, Look & Feel, Selection of equipment and furniture,
L'Oréal Building Experience.
STEP 9 : CONSTRUCTION
● Coordination, Facilitation and Monitoring of all Contractors work.
STEP 10: COMMUNICATION, EVALUATION, FEEDBACK

● Collect qualitative and quantitative Satisfaction evaluation, Share and Reapply Practices.
11
INTRODUCTION PROJECT PROCESS PROJECT MANAGER ROLE
COUNTRY PROJECT MANAGER (INTERNAL)

JOB DESCRIPTION
Every real estate projects involves as the minimum core team the leadership, relevant métier owners, human resources, global and zone real estate, finance , IT, communications, facility
management, purchasing..
Nominated by the project steering committee, the internal L’Oréal project manager (pm) is responsible to facilitate the steerco in defining the vision/ strategy for the project as well as defining
what are the success kpi’s. He/ she will usually report for the duration of the project to the director of operations or finance director, since there is a strong technical side to the mission. If major
change management required, the PM can also report to the human resources director.
His/her role is to coordinate all of the internal & external stakeholders (architects, developers, engineers, furniture providers, change management consultant, environmental consultant,
contractors…) to deliver a successful project. The PM will address the technical and environmental constraints while keeping the project within budget and on schedule. The PM needs to be
fully assigned to the project.
The pm will interview the steering committee to formalize the project vision, goals and success kpi’s.
The pm will organize and drive meetings, draft agendas and minutes to all parties. He/she will follow up with all stakeholders to make sure the action items are performed.
The pm will collect the headcount evolution from hr for the next 3 to 5 years to build the business case. He will keep track of the headcount evolution, and flag any issue.
The pm is responsible of keeping track of the project’s budget , and to flag as soon as possible any budget over run risk.
The pm will launch a space utilization survey of the existing site at the earliest possible time.
The pm prepares the rfps (with purchasing dpt support) for the design and change management team, and later for the construction team.
Workplace strategy (macrozoning) : collect every department needs, validate the needs, define the program, define the uses of the spaces, take into account specific needs linked to métiers.
Change management: coordinate the change management consultant’s efforts with the internal team, including hr. The PM will put in place the consultant’s recommendations and facilitate
the change communication plan. The PM will flag the teams deemed “at risk” (ex. Not involved…).
Design and technical management: report regularly to the dop, cfo and zone director on the project status (financials, timeline, change management and any other topic).
The pm will work closely with procurement and legal teams for any relevant request for proposals, purchase order, contracts with buildings owner/representatives, suppliers and consultants.
The pm will facilitate the general contractor construction works (material delivery, site visits, safety…).
Transfer engineering: the pm will drive the teams’ moves (lead clean up days, rfp for movers, communications and welcome to the new site). He/ she will guarantee the successful opening of
the new site, and cover facility management during the transition period.
12
Index

Decoration
Size Space p.14

Project Room
Shared storage
Appendix p.125

Agora
Concept p.19
Detailed Guidebook
Team-Base:
Entrance lobby p.27

Touchdown Stations
p.111
Bubble, Booth
Library
Individual Locker, Flexbox
Printer, Shredder
13
SIZE SPACE
SPACE IS HALF OCCUPIED

PRE-COVID DATA
EUROPE WEST / EAST * RESIDENTS
DESK OCCUPATION 40-50% PEAK 70%
MEETING ROOM 45%

OCCUPATION
FRANCE ** RESIDENTS
BUILDING OCCUPATION 65-70%
+ COLLABORATIVE SPACE
DESK OCCUPATION 35-45% + BUBBLES, BOOTHS
+ ALTERNATIVE STATIONS
14
*Source: 2017-2019 L’Oréal average Workplace Utilization Surveys in Europe West and East **Source: 2019 average People-on -Board data in So France, Seine 62,
CCZ Rio, CES campus C1 – Usage interne
SIZE SPACE DESK SHARING POLICY
DESK-SHARING POLICY IS AN OPPORTUNITY

PRINCIPLES
EXAMPLE FOR 100
HEADCOUNTS
20 RESIDENTS
IN ASSIGNED DESK
BENEFITS
=20 WORKSTATIONS
People
Variety of working options
DESK SHARING RATE* Collaborative space
= 0,7
Space Flexibility
80 RESIDENTS Adaptive to context
COVERAGE**: IN DESK SHARING De-Densification
% RESIDENTS IN % = 80 X 0.7
= 56 WORKSTATIONS
DESK SHARING Savings
= 80%
* Number of workstations available by

headcount. 76 WORKSTATIONS
** Proportion of residents abiding to Desk
+ collaborative space and
sharing policy. Which must be defined alternative seats
locally according to Market habits and 15
occupants Métier needs.
SIZE SPACE DESK SHARING POLICY
DESK-SHARING IMPACT ON SURFACES*

HYPOTHESIS & RECOMMENDATION
0,8 0,7
DESK SHARING If REMOTE DESK SHARING
RECO 1 DAY/WEEK NEW RECO
PRE-COVID
7 WORKSTATIONS FOR 10 HEADCOUNTS
Surfaces are impacted by two factors:

- Desk Sharing ratio: Number of workstations available by headcount.
- Coverage: Proportion of residents abiding to Desk sharing policy. Which must be
defined locally according to Market habits and occupants Métier needs.
16
*In Net sqM, comparative vs Fully Assigned desk, and with Collaborative surface maintained. **Except
C1 – Usage interne for Mancom leader
SIZE SPACE SPACE CALCULATION
SPACE REDISTRIBUTION FITS NEW WAYS OF WORKING

NO FLEX FLEX 0.7
ILLUSTRATION: HEADCOUNT 100 100
GENERALIST BUSINESS UNIT, EUROPE FLEX RATE 1.00 0.70
FLEX 0.7/ 100% COVERAGE WORKSTATIONS 100 70 - 30 %
Once Workstations needs analysis is finalized, the Space Ratio SqM each Surface Ratio Change Surface
(SqM)* (SqM)*
Sizer will calculate required amount and surface for
Workstations, Touchdown stations, Collaborative areas,
storage, and will indicate a total Net Area. Manflex + Lead 1 for 100 hc 35 No change 35
office
The Net Area then will be automatically adjusted to
Indiv workstation 6,5 SqM per ws 6.5 650 No change 455
Regional markets benchmarks (Cushman & Wakefield
database). Alternative seat 3 for 10 ws 2,5 75 +35 % / 4 for 10 ws 71
Important: We have maintained the Collaborative and 2-4 Bubble 1 for 8 ws 8 100 +35 % / 1 bubble for 95
6 ws
Alternative Surface, which means a +35% in relative
weight. Meeting room 10 seats for 18 ws 2.2 per seat 122 +35 % / 10 for 13 116
Phone booth 1 for 16 ws 2 13 +35 % / 1 booth for 12
0.7 Flex, 100% Coverage = -30% Nb of Workstations, 12 ws
and -20% Net Surface Storage + locker 1 SqM per ws, 1 100 No change 85
total
The Total Seating options
Work cafe 0.3 SqM per we 0,3 30 No change 21
(Workstations + Alternative + Collaborative)
is 2.5 for 1 occupant coworking 3 seats for 100 ws 2 per seat + 56 No change 54
Fix surface
Average surface per Workstation increases Quiet room 3 seats for 100 ws 5 per seat 15 No change 8
from 12 to 14 SqM TOTAL NET 1214 968 - 20 %
SURFACE* * Without corridors, stairs or bathroom
Space-Sizing Excel: Follow this link TOT SEATS PER WS 2.1 2.5
17
NET SQM PER WS
C1 – Usage interne 12,1 13.8
Index

Decoration
Size Space p.14

Project Room
Shared storage
Appendix p.125

Agora
Concept p.19
Detailed Guidebook
Team-Base:
Entrance lobby p.27

Touchdown Stations
p.111
Bubble, Booth
Library
Printer, Shredder
18
L'ORÉAL BUILDING EXPERIENCE
L’OREAL BUILDING EXPERIENCE, FIRST

CREATE A UNIQUE EXPERIENCE ABOUT WHAT OUR IDENTITY IS
China
• Strong L’Oreal signature

• Values: Beauty, People, Innovation, Corporate
Responsibility
• Products, Metiers, Expertises
• History of the Group
• Innovation
• L’Oreal Sense of Purpose logo and claim
19
L'ORÉAL BUILDING EXPERIENCE
L’OREAL BUILDING EXPERIENCE GUIDEBOOK
Guidebook published by
Communication Department
Follow this link
20
Index

Decoration
Size Space p.14

Project Room
Shared storage
Appendix p.125

Agora
Concept p.19
Detailed Guidebook
Team-Base:
Entrance lobby p.27

Touchdown Stations
p.111
Bubble, Booth
Library
Printer, Shredder
21
FLOOR PLAN 4 AREAS
FLOOR PLAN ANSWERS NEW EXPECTATIONS

4 COMPLEMENTARY AREAS. ILLUSTRATION*
1 Entrance Lobby: L’Oreal unique Identity, Building Security

2 ‘Place des Villages’: Socializing, at core of circulations
3 Collaboration Area: Variety of Meeting spaces
4 Team-Base: Teams workstations grouped by Metier, with fit-for-purpose environment and tools
Division 4 Team-Base Division Team-Base
Comm
2 ‘Place des Villages’
Digital
1 Entrance
Lifts
Lifts
Lobby
Customer Care
Team-Base Division Team-Base
Finance
Operations IT
Legal
3 Collaboration
Area
HR
Division
22
* Every space plan will be bespoke designed according to precise needs assessment.
FLOOR PLAN CIRCULATION
FLOOR PLAN ANSWERING NEW WAYS OF WORKING

CIRCULATION, KEY ATTENTION POINT. ILLUSTRATION *
Concentration Zone Collaboration Zone Concentration Zone

● Concentration Zone separated from
Place des Villages and Collaboration
Zone by Bubbles, Booths, Storage, so as
‘Place des Villages’ to bring acoustic protection.
Team-Base Team-Base
● Main road Circulation covering floor key
points, to control flow and favor staff
Entrance efficiency. Team-Bases must not be
Lifts
Lifts
Lobby
crossed by main traffic road.
● Team-Bases will be located according to

Team-Base Team-Base
Collaboration business synergies and activity type.
Area
(ex: HR needs extra confidentiality, to be
located away from main traffic road).
Traffic
Acoustic Protection
23
FLOOR PLAN 4 AREAS IT STANDARD CONNECTIVITY
IT STANDARD FOR LOCAL CONNECTIVITY (1/2)

TYPICAL FLOOR PLAN KEY ELEMENTS
WITH WIRING Floor technical
room
Other shared
● Detailed LAN architecture plans are designed according to building
Floor technical
room
services TOP FLOOR typology and may differ slightly from project to project.
Community café and-or employee
restaurant
Other shared spaces
● Technical rooms host network devices. They can be main
Floor technical
(eg: meeting rooms
or alternative seating)
room (or backup) rooms or secondary at floor. They require 5m² min space,
External Backup dual power sources, UPS for device protection and local battery,
connectivity
backup
technical room Floor work café Bubbles XTH FLOOR air conditioning, access control to only IT authorized people, CCTV,
Fire detection.
Meeting rooms
Bubbles Floor technical

room ● Type of cable has direct impact on architecture (especially on
technical rooms). Copper cable is limited to 100m. Length of fibers
Floor technical Floor work café
room Bubbles
1ST FLOOR depend of their type (from 400m to 80km).
Meeting rooms
● Network devices are cabled to enable redundancy and improve
Main technical External
Bubbles
room connectivity service availability and maintenance.
Co-working GROUND FLOOR ● Raised floor are required to pass cables, especially in technical rooms.
Lobby area
Academy ● In meeting rooms, 2 wired connections are at least installed per

default.
● For a flex mode, a full Wi-Fi approach may be considered.

Open community spaces Core building wired network
Close, shared collaboration spaces External connectivity access
Neighborhoods Endpoints wire cabling For more details, refer to L’O IT guidelines for Real Estate.
IT spaces Wi-Fi access points
Follow this link
24
FLOOR PLAN 4 AREAS IT STANDARD CONNECTIVITY
IT STANDARD FOR LOCAL CONNECTIVITY (2/2)

OPTIMIZED WIRELESS COVERAGE PROCESS KEY ELEMENTS
1. PLAN STUDY / SITE SURVEY
● The goal is that the Wi-Fi covers all the spaces required in
the building, whether indoor or outdoor spaces.
● Fully Wi-Fi local connectivity of a building is possible but it has

2. DESIGN RECOMMENDATION an impact on network performance and bandwidth. In addition,
Design Wi-Fi access points topology the unavailability of the Wi-Fi service cannot be backed up with
(number and position) to ensure full the wired network.
Identify the coverage level and wireless coverage of the building.
the interferences in the building
● Only 5GHz must be enabled (2,4GHz only in warehouse and factory).
● Wi-Fi access points are connected to the network devices in

3. FIELD WORK technical rooms and are powered by POE or POE+
Install network cabling to (no need to local power for access points).
4. ACCESS POINT INSTALLATION
connect Wi-Fi Access Points
to building wired network Floor by Floor installation of ● Wi-Fi controller is hosted in the carrier access room
the Wi-Fi Access Points as per (main technical room) when it is located on-site.
the design recommendation
● Wi-Fi access points must not be hidden or installed in false ceilings.
They must be installed horizontally for a better propagation of the
signal.
5. SURVEY POST INSTALL

Verify the quality of the installation
and no lack of coverage and
operate potential adaptations.
For more details, refer to L’O IT guidelines for Real Estate.
Follow this link

25
Index
Introduction p.02 Place des Villages p.33 Other Guidelines p.99
Ambition Place des Villages Nature Inside

Decoration
Size Space p.14

Project Room
Shared storage
Appendix p.125

Agora
Concept p.19
Detailed Guidebook
Team-Base:
Entrance lobby p.27

Touchdown Stations
p.111
Bubble, Booth
Library
Printer, Shredder
26
ENTRANCE LOBBY
ENTRANCE LOBBY
L'ORÉAL UNIQUE IDENTITY, AND BUILDING ACCESS CONTROL.
ILLUSTRATION*
The following elements are mandatory:
L'ORÉAL IDENTITY
L’Oréal L’Oréal
Presentation Space Presentation Space ● L'Oréal Building experience:
– L'Oréal logo, Brand logos Wall, Visuals, Products presentation space.
Security Doors
● Digital communication Wall.
L’O for the Future
● L'Oréal for the Future logo, claim, visuals.

● Nature Inside: plants, mini tree.
Digital Wall
Visitors Waiting ● Elegant, generous space with natural daylight.
Area
● ‘Warm’ and high standard decoration material (ex: wood paneling).
Security ● High standard furniture.
Check
Nature SECURITY
● One public entrance only, isolated from workzone.
ENTRANCE
● Visitors can not get access to floors from the parking.
● ACS, IDS, CCTV and Security check.
● Hostess welcome bank with Plexiglass shielding.
● Temporary visitors badging access system.
● 1.50 m minimum height turnstiles.
● Lockable revolving or sliding entry door.
* Every space plan will be bespoke designed according to precise needs assessment. ● Break resistant Glass for the windows and entry doors.
27
ENTRANCE LOBBY L’ORÉAL IDENTITY
ENTRANCE LOBBY
L'ORÉAL UNIQUE IDENTITY
PURPOSE MANDATORY LAYOUT & PROGRAMING
The ‘First Impression’ entry space to welcome our ● Presentation space prominent in the hall, after ● Elegant, generous space, with natural daylight
employee and visitors. Communicates a unique security control, showcasing L'Oréal signature and access, and external view.
experience about what L'Oréal identity is. experience.
● Warm’ and high standard decoration material
Also controls access to site, for Building Security. ● Our universe needs to be represented to create an (ex: wood paneling).
immersive introduction. L’O Building Experience
assets are as follows: ● Various seatings, low tables to welcome visitors.
– L’Oréal Group logo.
– International Brands logos Wall.
– Business Card Film of the Group.
– Physical products of the majors launches of the
year.
– Selection of visuals, at disposal inside a specific
rubric dedicated in MyMediacenter.
For more details, refer to L’Oréal Building Experience

Guide.
● Digital ‘Communication Wall’ featuring latest Group

news and eventing.
● L’O for the Future Logo, claim, and visuals.
● Nature Inside: plant wall, natural tree.
28
ENTRANCE LOBBY L’ORÉAL IDENTITY
ENTRANCE LOBBY
L’OREAL UNIQUE IDENTITY
Poland France LeLoft CCZ Capi
29
Ukrain CCZ Rio Australia
ENTRANCE LOBBY BUILDING SECURITY
ENTRANCE LOBBY SECURITY

BUILDING ACCESS CONTROL
● Access to sites and building must be strictly controlled using a combination of ACS*, IDS**, CCTV*** and guarding, all linked to the site security room.
● Visitors must not have direct access to the upper floors of the building from the parking area. They must be greeted and registered at the site reception desk.
● In buildings shared with other companies, floors / rooms occupied by L'Oréal must be specifically protected by implementing our own appropriate security measures.
● Lobby and/or reception desk will be under CCTV surveillance on a 24/7 basis.
● Public access to the building is restricted to one main entrance (Public = any person not involved with the site activity).
● Public spaces must be clearly identified. In particular, the waiting areas must not be in the middle of open workspaces (principle of confidentiality).
● Access to the workspaces and floors (main entrance, stairwells, lift landings...) are monitored by ACS and CCTV.
● Outer perimeter access points (doors and windows) and the main entrance gate are strong enough to prevent or deter unauthorized access.
In particular - the glass must be "break-resistant“ - Revolving doors must be able to be locked
● Meeting rooms, offices etc. with glazed areas visible from the outside must have opaque film on the glass.
● The security room or the reception desk must have an access terminal to register and issue temporary visitor badges.
● To control pedestrian flow, all the main entrances or access points to a site are equipped with single entry lanes: swing gate, turnstile, security gate etc...They must have an "anti piggy-backing"
function on entry and "card swallower” (or equivalent) for visitors leaving.
● A minimum of 1,50 Meters height is recommended (except for full height turnstile). The swing gate or turnstile can be unblocked with a mechanical unlock key. Optionally, turnstiles can be
equipped with anti-panic system enabling to free the passageway in case of emergency without use of any specific keys or tools.
● CCTV must be a high-definition IP system. For new set-ups, the use of cameras compatible with Wi-Fi is recommended in order to be able to upgrade the system (addition of further cameras).
The following is recommended:
– A minimum of 3 megapixels for daytime detection and 5 megapixels for night-time detection.
– The installation of several PTZ cameras (360°) with zoom function.
– A mix of infra-red and thermal high-resolution color cameras, allowing for the identification of people and vehicles on a 24/7 basis.
● For the IDS, 2 technologies (Infra Red or Motion Detection) are acceptable. Infra Red especially for the outside and motion detection for the inside. Recent systems systematically incorporate
these 2 technologies simultaneously.
*Access Control System **Intrusion Detection System ***Closed Circuit Television For more details, refer to L’O Building and Facilities Security Guide.
30
Follow this link
ENTRANCE LOBBY BUILDING SECURITY
ENTRANCE LOBBY SECURITY

BUILDING ACCESS CONTROL
One public accesss only,

With security check Hostess bank with Plexiglass shield 1.5 m mini doors/ turnstiles height
31
Revolving entry door on
Ground floor
Index
Introduction p.02 Place des Villages p.33 Other Guidelines p.99
Ambition Place des Villages Nature Inside

Decoration
Size Space p.14

Project Room
Shared storage
Appendix p.125

Agora
Concept p.19
Detailed Guidebook
Team-Base:
Entrance lobby p.27

Touchdown Stations
p.111
Bubble, Booth
Library
Printer, Shredder
32
PLACE DES VILLAGES
‘PLACE DES VILLAGES’

SOCIALIZING, AT CORE OF FLOOR CIRCULATIONS. ILLUSTRATION*
Windows
Table,
Sofas Sofas Chairs
L’Oréal Presentation Space
Plants
Table,
Touchdown stations
Sofas
Chairs Table, Table, Table,

Chairs Chairs Chairs
Work Café
Touchdown Stations
Plants
Table,
Tables
Sofas
Chairs
High Table
High Table
Work
Café
Nature Inside
Plants
Sofas Sofas
Click on hands to navigate

L’Oréal through the section
Presentation Space
33
PLACE DES VILLAGES

SOCIALIZING, AT CORE OF FLOOR CIRCULATIONS
PURPOSE MANDATORY LAYOUT & PROGRAMING
Public space at the center of floor, ● Various types of comfortable and agile ● To be located close to floor entrance,
welcoming staff and visitors. seating (sofas, chairs, stools). or at the center of public area.
Favor Socialization, informal bumps
and collaboration. ● Mix of high-standing and low tables. ● Direct daylight exposure.
Landmark, distributing Collaboration and ● Touchdown stations, with 1.5 m distance ● Separates Collaboration and
Concentration Zones. to wall. Concentration Zone, for better working
efficiency, can be delineated by
Overflow space in the core of Districts ● Work café setting: coffee machine, water meeting rooms, bubbles, storage, also fire
circulation. fountain. doors.
● L’O Building Experience landmark:

quotes, tall size Beauty visuals, products
display.
● Nature inside (mini-tree, flower wall).
● Comfortable and various, ‘like home’

small decoration: carpets, pictures,
artefacts.
34
PLACE DES VILLAGES

EXAMPLES
France LeLoft
USA Clark
France CCZ Rio
Important note: Those pictures illustrate our latest fit-outs, with most recent insights and
developments. Please send us your Country own examples, so that we can continuously France LeLoft
France CCZ Rio enrich the Workplace platform.
35
PLACE DES VILLAGES WORK CAFÉ
WORK CAFÉ
PURPOSE MANDATORY LAYOUT & PROGRAMING DO
Multi-purpose informal social zone. ● Furniture / Equipment: ● According to cultural habit, sink and
o 0.3 SqM per workstation dishwasher can be provided to rinse
– Variety of Informal, cozy furniture.
Favor socialization, or informal bumps o Mini 15 person standing reusable mugs (avoid single use
for exchange of ideas. – High tables with electrical outlets. capacity through away cups).
– Screen & Writable surface.
Can be used for a small team
– Coffee & tea point, with sink and
brainstorm session. ● Located in ‘Place des Villages’
dishwasher for mugs.
at the entrance of the floor.
● Does not replace the main cafeteria.
● Mobile and easily reconfigurable
If several floors, one work café on
furniture to accommodate different
each other floor, no more.
uses (team meetings, informal
exchanges, relaxation, …).
● Acoustically isolated from individual
work spaces (by meeting rooms,
● Ideal location adjacent to terrace
lockers, storage, doors).
or sea/lake views.
● Secure ‘feel like home’ design with
warm, natural materials.
● L’O Building Experience visuals,

Products display.
● Nature inside.
36
PLACE DES VILLAGES WORK CAFÉ France CCZ Rio
WORK CAFÉ
EXAMPLES
USA Clark
France Seine 62
37
Miami Travel Retail
France LeLoft France LeLoft
Index

Decoration
Size Space p.14

Project Room
Shared storage
Appendix p.125

Agora
Concept p.19
Detailed Guidebook
Team-Base:
Entrance lobby p.27

Touchdown Stations
p.111
Bubble, Booth
Library
Printer, Shredder
38
COLLABORATION AREA
COLLABORATION AREA
VARIETY OF MEETING SPACES. ILLUSTRATION*
L’Oréal
Presentation Space
Agile
Meeting Bubbles Formal Meeting Room
Small Touchdown stations
Mid Meeting station
Meeting Room Room 6-8 p.
10-15 p. Informal IT for Meeting Room
Meeting
Room
Unformal Meeting Room
Manflex Hub Room
Touchdown stations
Small
ManFlex Mancom Lead Office
Bubbles
Meeting
Room 6-8 p. Mancom
Mancom Hub Large
Lead
Office
Room Meeting Room 20+ p. Desk ergonomics
IT for individual station
Agile Agile Meeting Station

Individual Meeting
Lockers station
Room Project / Learning Room
Shared
Project / Learning
Cloak Room Storage
Room Phone Shared storage
Phone booths Room
booths
Cloakroom
Agora
39
* Every space plan will be bespoke designed according to precise needs assessment. C1 – Usage interne
COLLABORATION AREA FORMAL MEETING ROOM
FORMAL MEETING ROOM

LAYOUT &
PURPOSE MANDATORY DO DON’T
PROGRAMING
Enclosed bookable room ● Glass wall, to allow for ● As a complement, you ● Use modular or sliding room
o 10 seats for 14 Workstations
dedicated to formal and natural light. might use various styles of walls which are not fully
o 2.2 Sqm per seat
planned exchange of ideas, furniture in more informal validated as acoustic
with physical or remote ● MS TeamsRooms meeting room (see below). barrier.
participants. collaborative Hard & ● For a Generalist Business
Software, for seamless Unit: 50% of seats for 6-8
Secures confidentiality. interaction with remote persons, 30% for 10-15 p,
participants. In all meeting 20% for 20 p. Ratio to be
rooms. adapted if specific Métier
(Ex DGO or DGRH).
● Screen size adapted to the
size of the room. ● To be located close to floor
entrance, or to public area.
● Sensors + Room
Occupancy. Booking app. ● To be used as a divider
between focus area and
● Trapezoid table, for screen public area.
optimal vision.
● Can be located in direct
● Privacy film at eye level, or indirect daylight.
to ensure confidentiality.
● Mutualized between teams.
● Sound isolation < 42 Db. Bookable, no time limit.
● L’O BE: Simplicity manifesto, ● Standard seats.

Quotes, Beauty visual.
40
COLLABORATION AREA FORMAL MEETING ROOM
FORMAL MEETING ROOM

EXAMPLES
Portugal
France CCZ Rio
France CCZ
Rio
41
France LeLoft France LeLoft
COLLABORATION AREA FORMAL MEETING ROOM MEETING ROOM IT
FORMAL MEETING ROOM IT

MEETING ROOM IT BOOKING AND COLLABORATION SPECIFIED EQUIPMENT
Meeting room Booking system:
● Booking system in Exchange Online, fully integrated in Office 365.

● Two scenarios to book a meeting: from Outlook, Teams, or from the room door panel.
● Booking app, and booking station on floor entrance available.
● Display panel for room availability.
● Captors in meeting spaces to determine availability.
Meeting room ‘all in one’ Collaboration system:
● MS teamsRooms meeting hardware and software.

● Display for sharing: Screen: 32’ in bubbles, 55’ in small-mid meeting rooms, 85’ in large meeting rooms.
● ‘whiteboard’ Touchscreen for interactive meetings, optional.
● Webcam + audio system: Ultra HD 4K camera, Digital Zoom X5, 3 omnidirectional microphones.
● Phone.
For more details, refer to L’O IT guidelines for Real Estate. Follow this link
42
COLLABORATION AREA FORMAL MEETING ROOM MEETING ROOM IT
COLLABORATIVE IT SETUP PER MEETING ROOM TYPE
SMALL & MEDIUM ROOMS LARGE ROOMS

(4-10p) (10-20p)
The Group recommended
TEAMS ROOM Logitech TAP Logitech TAP setups per type of rooms
are based on internal tests.
SYSTEM Or Lenovo Hub 500 Or Lenovo Hub 500
It remains possible to
define own local setups in
WEBCAM & case it is more suitable with
Logitech Meetup Logitech Rally/Rally Plus the needs.
SOUND SYSTEM
SCREEN Wall mounted 55’ screen Wall mounted 85’ screen
43
COLLABORATION AREA UNFORMAL MEETING ROOM
UNFORMAL MEETING ROOM

VARIETY OF STYLES TO ACCOMMODATE NEW WAYS OF WORKING
France CCZ Rio

Denmark
France Seine 62
Dynamic style, set up the room as you need it

with movable furniture
France CCZ Rio France CCZ Rio
44
COLLABORATION AREA MANFLEX
MANFLEX
MANCOM HUB ROOM + MANCOM LEAD OFFICE
LAYOUT &
PROGRAMING
ManFlex is grouping a Mancom Mancom Hub Room (20 SqM) ● As an option, if space ● Use personal design or
o 1 for 100 headcounts
Hub room and an individual allows, Mancom members decoration (family pictures)
o 35 SqM total hub + office
Mancom Lead office. ● Glass wall, to allow for can have a secondary > clean desk policy.
natural light, + vitrophany seating in their respective
Mancom Hub room is a closed for confidentiality. ● To be located at the center team neighborhood, to
working space for ManCom of Neighborhood. foster team agility and
team. ● Storage area to allow for collaboration.
clean desk policy. ● To be located with Direct
Mancom Lead office is daylight access.
transforming into a small ● MS TeamsRooms
meeting room when he/she collaborative Hard & ● Standard seats.
vacates. Software, for seamless
interaction with remote
Mancom members can participants. In all meeting
preempt the room without rooms.
notice , in case of urgent
matter. ● Sound isolation < 42 Db.
● L’O BE : Simplicity manifesto,

CEOs quote, Beauty visuals.
Mancom Lead office (15 SqM)
● See below page

recommendation.
45
COLLABORATION AREA MANFLEX
MANFLEX
MANCOM HUB ROOM + MANCOM LEAD OFFICE
Mancom Lead office Mancom Hub room

46
COLLABORATION AREA MANFLEX LEAD OFFICE
MANCOM LEAD OFFICE
LAYOUT &
PROGRAMING
Mancom Lead office. ● Use big size desk 140 x 140. ● See with IT Dptmt for USB-C ● Use personal design or
Transforming into a small o 1 for 100 headcounts single cable equipment decoration (family pictures)
meting room when incumbent ● Storage area to allow for o 15 SqM standard, on all desks. > clean desk policy.
vacates. clean desk.
● Adjacent to Mancom Hub ● Set side screen for team
● Ergonomic chair. Room. interaction.
● If glass wall, use privacy film ● With direct access daylight. ● Optional side table can be
at eye level, to ensure used for laptop, to free up
confidentiality. ● Standard extra chairs for space on main working
meetings. table.
● Sound isolation < 42 Db.
● To be freed as a meeting ● If required, add Extra
● L’O BE: Simplicity manifesto, room when vacated. furniture for confidential
Quotes, Beauty visuals. storage.
47
COLLABORATION AREA MANFLEX LEAD OFFICE
MANCOM LEAD OFFICE

Extra side screen L’O Building Experience
France LeLoft
Single USB-C cable
Optional Side table
France CCZ Rio
Simplified plugging Ergonomic seat

Storage
48
COLLABORATION AREA MANFLEX LEAD OFFICE DESK ERGONOMICS
DESK ERGONOMICS
DESK, SEAT, LIGHT SPECIFIED LAY OUT
● Favor natural and lateral lighting. To eliminate glare and increase the readability of the on-screen display, place the screen perpendicular to the window.
● Ideal distance between the screen and window is > to 1.5 m.
● If the natural lighting is not sufficient, the individual lighting must be placed below the line of sight and directly on the work area.
● In order to alternate near vision and far vision, avoid positioning screen against a wall, and favor positioning with the closest wall behind you.
● Desk must be of sufficient size to install all the equipment as well as documents, a notebook. Table Dimensions must be 140 X 80 cm; Deep enough to allow sufficient distance
to screen.
● Warning: If employee works with Technical Wide screens, desk table must be deeper to allow distance: Mini 1.0 m.
● Screen: Eye / screen distance: arm length (50 to 70 cm). Top of the screen: adjust so that the neck is straight, if you wear progressive glasses, lower the height of the screen
slightly to limit neck movements.
● Desk height must be manually adjustable (3 levels), with wooden table top in order to provide visual contrast and avoid glare. As for all furniture.
● Chair: The angle between the thigh and the calf must be > 90 °, choose a chair / armchair with a backrest rather than a stool, the feet should lie flat:
– Manually adjustable
– Rotative, 5 step branches for stability.
– Back rest with lumbar support adjustment
– Seat Depth approx 40 cm.
– Rocking adjustable movement, dynamic seating, permanent contact
– Arms adjustable in all dimensions.
● Swivel arm Desk Lamp with intensity adjustment to enlighten workzone. Ex Lamp LED (100 to 2500 Lumen).
● No connecting cable should hinder circulation on the ground.
For more details, refer to L’Oréal Share & Care ergonomics tutorial. Follow this link
49
COLLABORATION AREA MANFLEX LEAD OFFICE WORKSTATION IT
IT STANDARDS FOR WORKSTATION
INDIVIDUAL WORKSTATION IT SPECIFIED EQUIPMENT
● The workstation consists of two elements: fixed features that remain on the desktop, and mobile features that are personal to the employee.
● Fixed features include the screen arm, the USB hub display and its USB-C cable, while the mobile features are the laptop and the peripherals (mouse, headset, keyboard).
● The fixed features are agnostic of the laptop and can be used by any employee (for example, in the case of flexible offices).
● Connected screen, 2’ or 27 inches, full HD screen with USB hub. Second screen on demand.
● No docking station, But ‘all in one’ integrated within the screen. Connected with a single USB-C cable which manages laptop power, network, audio, video, and peripherals.
Can be used by any employee.
● Exceptionally, some workstation models for specific use cases will require laptop charger or extra cables because of their high power consumption.
● Swivel arm. Double screen arm on demand.

● Mouse with comfort grip.
● Wireless keyboard.
● Headset, selected to offer good phony experience with Teams.
For more details, refer to L’Oréal IT guidelines for Real Estate. Follow this link
50
COLLABORATION AREA MANFLEX LEAD OFFICE WORKSTATION IT

● A complete equipment for the
employee regardless of his location.
● With fixed plug-and-play features on

the desks to enrich the experience.
Ultrasharp 24’or 27’

display with USB HUB
● Connectivity USB-C + USB ports
Screen arm ● Second screen on demand
● Double-screen arm
on demand
USB-C cable
for single cable connectivity
Headset, mouse and keyboard

● Available on demand
Laptop PC
51
COLLABORATION AREA AGILE MEETING STATION
AGILE MEETING STATION
Open meeting point, allowing quick ● Use various types of light seats ● Add Digital/ interactive screen on
unplanned small group discussion, or or stools, and low tables. o 8 SqM each wheels.
work in agile mode for short-period
without blocking a meeting room. ● Furniture must be light weight & on ● Select mobile furniture with rounded
wheels to allow customized room ● In open area, can be isolated by angles, to avoid tearing or
Can be used for a small team configurations by the teams mobile shielding or writing wall. scratching.
brainstorm session. themselves.
● Preferred locations in area with
● Side screen for team interaction. background noise (next to meeting
rooms and circulations, in floor work
● Use acoustic-barrier fabrics café, floor entrance..), so there is no
for partitions. disturbance to individual workers.
● Writable wall or writable screen ● Can nevertheless be located close to

on wheel. workstations, if low sound level is
strictly enforced.
52
COLLABORATION AREA AGILE MEETING STATION
AGILE MEETING STATION
USA Clark France CCZ Rio
Poland
Writable
wall
Poland Hong Kong One
USA Clark
53
COLLABORATION AREA PROJECT / LEARNING ROOM
PROJECT / LEARNING ROOM

LAYOUT &
PROGRAMING
Collaborative reconfigurable ● Contain several zones: high ● If possible, add Break out ● Use Open project space,
room, for work in agile mode table zone for stand up o 30 to 50 SqM each area offering amenities that if topic is confidential.
(hackathon...) as an meetings, seated zone for allow project teams to stay
alternative to renting offsite work around a screen, stand for long periods:
co-working spaces. up in front of interactive ● Located close to floor work refreshments point
screen, soft seating. café or building community (or catering).
Bookable for long period center.
(several days). ● Furniture must be light weight
& on wheels to allow
● If closed, Excellent sound
customized room. Use mobile
insulation (<42 dB).
multipurpose chairs and flex
benches with possibility to
densify.
● Allow natural light.
● MS TeamsRooms ● Bookable for longer periods

collaborative Hard & than meeting rooms:
Software, for seamless typically half a day to
interaction with remote 2 days.
participants.
● Open Project space can be
● Digital area with touch screen set on ground floor of
and interactive whiteboard. building, with partition
shields, especially for
● Door with restricted code training sessions.
access or key (if required).
● Plan extra movable chairs or

stools.
54
COLLABORATION AREA PROJECT / LEARNING ROOM
PROJECT / LEARNING ROOM Open project space
Rack of additional stools
France LeLoft
Germany
Movable
Multipurpose
chair
France Klock 1
Learning Digital Studio 55
COLLABORATION AREA SHARED STORAGE
SHARED STORAGE
Shared storage units for active files or ● Mutualized to a team, not ● If not located against walls, storage ● Push for dematerialized documents,
products. individually assigned. unit height should be maximum in order to minimize storage needs.
1.10 m, in order not to obstruct floor
● To be grouped together in a view. ● Compactus systems with Brand
separate room, or spread against vitrophany is a smart way to stock big
walls, in order not to obstruct floor ● Material to be co developed with volumes, while expressing L'Oréal
views. respective Métier teams, to fit best to identity.
their specificities.
● To be located not in close proximity
to desks, so as to encourage staff
movement, and flexibility.
56
COLLABORATION AREA SHARED STORAGE
SHARED STORAGE
France CCZ Rio
France CCZ Rio
France CCZ Rio France CCZ Rio France CCZ Rio
57
COLLABORATION AREA CLOAKROOM
CLOAKROOM
Non assigned secure storage room for ● Non assigned, one or two coats per ● Stickers with L'Oréal or Brand visuals
coats, bags, shoes or helmets cabinet. o 1 cabinet per workstation can cover cabinets.
o 0.5 SqM each
● To be grouped in one separate ● A side coat hanger can be set in
cloakroom, in Collaboration area. cloakroom, to allow for damp coats
to dry up.
● Cloakroom to be located not in ● Cloakroom can be located near the
close proximity to desks, so as to floor entrance / the floor work café.
encourage staff movement, and
flexibility. ● If not located against walls, coat
storage height should be maximum
● Use Code-locker, instead of Key- 1.10 m, in order not to obstruct floor
locker. view.
58
COLLABORATION AREA CLOAKROOM
CLOAKROOM
France CCZ Rio France CCZ Rio France Seine 62
59
COLLABORATION AREA AGORA
AGORA
Favor open talk, collaboration or ● Glass wall, to allow for natural light. ● Carefully measure bleacher steps
communication of ideas and news, with o 1 seat for 15 workstations height, for users longstanding
a large group of people. ● MS Teams Hard & Software, for o 2.0 SqM per seat comfort.
seamless interaction with remote
This room is optional. participants.
● Screen size adapted to the size of the ● To be located close to floor

room. entrance, or to public area.
● Sensors + Room Occupancy . ● Can be located with direct

Booking app. or indirect daylight access.
● Mutualized between teams. ● Use ergonomic chair shell,

for longstanding comfort.
● Usage: bookable, no time limit.
● L’O BE: Brand & Beauty visuals.
60
COLLABORATION AREA AGORA
AGORA
France CCZ Rio France LeLoft
Ergonomic
chair Carefully measure
shell
61
Index

Decoration
Size Space p.14

Project Room
Shared storage
Appendix p.125

Agora
Concept p.19
Detailed Guidebook
Team-Base:
Entrance lobby p.27

Touchdown Stations
p.111
Bubble, Booth
Library
Printer, Shredder
62
TEAM-BASE
TEAM-BASE
FOCUS, TEAM BELONGING, SHARING IDEAS. ILLUSTRATION*
Windows
Team-Base
Individual Bubble
Office Team-Base fit for Metiers
Individual Office
booths
Phone
x3 table
Touchdown stations
Desk / Table
Shared Storage
Desk / Table ergonomics
Room
x4 table
Touchdown Station
Angling
x4 table Bubble
Individual Lockers
Meeting
station
Agile
Sit stand Phone Booth
table
Library
Individual Individual Locker / Flexbox

Office
Bubbles
Shared Storage Printer shredder
63
TEAM-BASE
TEAM-BASE
FOCUS, TEAM BELONGING, SHARING IDEAS
Team-Bases dedicated to carefully ● Workspace Set up and equipment ● Co-develop space detailed
defined teams fulfilling a common will be adapted to each métier o 15 to 30 person per Team-Base specificities with Métier owners,
Mission, or working on the same Métier. specific needs. o 6.5 SqM per Workstation and relevant teams.
For focus, sharing of ideas and sense of
belonging. ● Create a big diversity of spaces, ● Acoustically isolated from the Work ● Dedicated questionnaire is available
layout, decoration, furniture, to café and High Traffic area (by in this guide’s appendix.
stimulate agile ways of working, and meeting rooms, lockers, storage, …).
foster interaction.
Grouping 15 to 30 workstations. ● Locate teams requiring calm and
● Create soft speaking spaces in close confidentiality (HR) in low traffic
vicinity to workstations for teams neighborhood.
agility.
● More noisy work environment district
● L’O Building Experience landmark: (Customer care), can be located not
Relevant Brand or Metier visuals. far from high traffic area.
Products display.
● Highlight traffic direction and
delineate space by creating two
colors of carpet, for ex:
– Dark grey serves collaborative
spaces
– Light grey serves individual space.
● Circulation corridors to go around

(not across) districts.
64
TEAM-BASE
TEAM-BASE
FOCUS, TEAM BELONGING, SHARING IDEAS
France CCZ Rio Miami Travel Retail France CCZ Rio
France LeLoft France Seine 62 France CCZ Rio
65
TEAM-BASE ADAPTED TO METIERS METIER OWNER
TEAM-BASE, FIT FOR EACH METIER PURPOSE

WITH METIER OWNER, CO-BUILD DETAILED SOLUTIONS
Main questions to ask a Metier
Owner to develop the right fit-for-
A Great Metier Owner: purpose space:
● 1/
● Masters his/ her Metier technicals, SPONSOR HUMAN Can you describe a typical day of your /
understands exactly Teams deep needs and FINANCE (usually Country
expectations, shows interest for Workspace GM) RESOURCES your Team activity?
What detailed tasks are you performing?
design.
● Provides Expert guidance about his Metier ● 2/
purpose and activity, about space and work What detailed equipment do you/ your
support/ features requirements. team need to perform well your task?
PROJECT
● Finds gaps and shares new insights to At which frequency? (space, tools,
leverage workspace, pushing for continuous MANAGER ZONE- storage, products , IT specifics …..)
METIERS (Internal)
improvement in open-minded manner. GLOBAL
OWNERS REAL ESTATE ● 3/
● Keeps the eyes open on any small piece that
& PROJECT What kind of work environment do you/
requires enhancements or adjustments.
TEAM your team need to optimize output?
● Explains and clarifies any question about
(Creativity , Silence , Brand inspiration,
teams ways of working, and required
conditions for optimal output.
Confidentiality, Group stimulation...).
What is your team Presency and Meeting
● Shares detailed needs for Microzoning. routine?
● Validates Teams Flex ratio. EXTERNAL
PROVIDERS ● 4/
● Endorses new workspace and leads his/ her
What works today in your work
Team Change.
environment, what does not, what did
you modify over the last 24 months?
What would you modify tomorrow?
For what benefit?
66
TEAM-BASE ADAPTED TO METIERS METIER EXAMPLES
TEAM-BASE, FIT FOR EACH METIER PURPOSE

EXAMPLES
Windows Windows
Comp&Ben
Phone booths
booths
Phone
Brand
Formal Meeting
Room
Confidential
Storage
Interview
bubble
Brand Space
Products Indiv Office Nature

Storage
‘Lab’ Brand Bubble Visitors Welcome Interview

Digital Bubbles Space area bubble
Formula
Studio
Room L’Oréal Space
Agile
Meeting HUMAN RESOURCES
Touchdown
station
Bubbles Confidentiality
stations
Interview spaces
Agile L’O Building Experience
Shared Meeting
Storage station Brand Space
MARKETING
Team belonging and agility
Brand identity
Products access and storage Traffic 67
Metier support
TEAM-BASE ADAPTED TO METIERS MARKETING
ADAPTED TO METIER NEEDS

MARKETING
WAYS OF WORKING
PUBLIC TARGETED LAYOUT & ASSETS
& NEEDS
MARKETING ● Brand immersion. ● Landmark for visuals, product display

and branding.
● Creative thinking.
● Brand room.
● Team belonging and agile
collaboration. ● Team Collaborative table.
● Visio conference. ● Individual mobile Product cart .
● Informal, un-planned meetings. ● Product storage and manipulation

equipment.
● Products & Formulaes testing.
● Agile meeting station.
● Spreading out products and
materials. ● Touchdown stations.
● Metier support ( ex Digital Studio)
68
MARKETING ILLUSTRATION, GIORGIO ARMANI

BRAND IDENTITY, CREATIVITY, PRODUCTS
France Seine 62
Formulae testing
Brand Room Products Window
Ptch Room Collaborative Space Vitrophany
69
Product testing, doubling as a meeting room

MARKETING ILLUSTRATION
PRODUCTS ACCESS AND STORAGE
Germany
Poland
UK project France CCZ Rio Germany Austria

Finland
70
Individual mobile Product cart C1 – Usage interne

MARKETING ILLUSTRATION
PRODUCTS ACCESS AND STORAGE
Belgium
Portugal Germany Poland
France CCZ Rio
France seine 62 71
Poland Austria
TEAM-BASE ADAPTED TO METIERS HUMAN RESOURCES
ADAPTED TO METIER NEEDS

HUMAN RESOURCES
WAYS OF WORKING
PUBLIC TARGETED LAYOUT & ASSETS DO
& NEEDS
HUMAN RESOURCES ● Teams, candidates social interaction. ● Landmark for visuals, product display
and branding.
● Select low traffic neighborhood so
that discussions are not disturbed.
● Collaborating on focused work.
● Varied, cosy furniture to welcome ● Install at least one TeamsRoom
● Visio conference. externals. Bubble, for remote candidate
interviews.
● Business confidential discussions. ● Secure Extra bookable bubbles for
interviews, vitrophany (‘Mondrian’
● Hosting visitors, HR as a L’O type recommended).
Ambassador.
● Individual mobile files cart.
● Extra furniture for confidential

storage.
● If needed, one closed office for

Comp&Ben.
● Agile meeting station.
● Need quiet area to focus. District to

be located along low traffic path.
72
TEAM-BASE ADAPTED TO METIERS HUMAN RESOURCES
HUMAN RESSOURCES ILLUSTRATION

CONFIDENTIALITY
Dedicated Bubbles for interviews
France LeLoft Switzerland
Confidential staff document storage
73
TEAM-BASE ADAPTED TO METIERS DIGITAL
DIGITAL ILLUSTRATION
AGILE PROCESS
SPACE
RECONFIGURATION
Agile project mode:
• Fast, iterative, multifunctional exchange (scrum)
• Reconfigure adaptive space according to project types
and workflows
• Frequent switch from individual to collective work
• Instant access to information
Individual mobile
Brainstorm • Tech Tools and Apps enabling phygital interactions
Product cart
Collaborative Set up
Brand Room
Focus
Workshop Partitions for focus

Brand Room
High Bubbles ratio for interviews

74
Stand Up sharing Digital board Movable material

TEAM-BASE INDIVIDUAL OFFICE
INDIVIDUAL OFFICE
LAYOUT &
PROGRAMING
Space providing privacy. ● Use big size desk 140 x 140. ● See with IT Dpt for USB-C ● Use personal design or
Transforming into a bubble or o 6 for 100 headcounts single cable equipment decoration (family pictures)
small meeting room when ● Storage area to allow for o 12 SqM each standard, on all desks. > clean desk policy.
incumbent vacates. clean desk.
● To be located at the center ● Set side screen for team
● Ergonomic chair. of team Neighborhood. interaction.
● If glass wall, use privacy film ● To be located with direct ● Optional side table can be
at eye level, to ensure access daylight. used for laptop, to free up
confidentiality. space on 140x140 working
● Standard chairs for table.
● Sound isolation < 42 Db. meetings.
● If required, add Extra
● L’O BE : Simplicity manifesto, ● To be freed as a meeting furniture for confidential
Quotes, Beauty visuals. room when vacated. storage.
75
TEAM-BASE INDIVIDUAL OFFICE
INDIVIDUAL OFFICE
Extra side screen
France LeLoft
Single USB-C cable
Optional Side table
France CCZ Rio
Simplified plugging Ergonomic seat
76
TEAM-BASE DESK / TABLE
DESK / TABLE
KEY PRINCIPLES MANDATORY LAYOUT DO DON’T
Variety: 2 or 3 different types ● Orientation ● Diversify posture: various ● Alternate table-top ● Use 8 people (or more)
minimum per district, to adapt Distance between screen and physical posture range color (ex white and bench.
to various needs, and bring window is 1.5 m mini, to eliminate (seated, standing, stool wood) to visually
visual diversity. glare. height..) favors mobility and disrupt uniformity. ● Allow facing without
Computer screen perpendicular to well being, and can help partition.
Placement and orientation of window. creating greater distance. ● Select furniture with
furniture should induce Angling: No face to face rounded angles,
(unless dividers).
distancing behaviors, and ● Use partition: screens, or to avoid tearing or
Favor tables with distancing, rather
minimize face-to-face. dividers help people feel at scratching.
than continuous bench.
ease, and protect from
coworkers in direct traffic flow. ● If employee works with
● Desk
Size 80 x 140 cm minimum.
Technical wide
– Dividers mini height: 38 cm
Reconfigurable: feet and table screens, desk table
– High screens mini height:
standard, desk dividers allow to must be deeper to
60 cm
re configurate with limited cost. allow sight depth:
Mini 100 cm.
● Flexibility: mobile furniture can
● 4 people Bench be easily re-positioned,
4 people per bench, adapted to evolving capacity
(only if surface is really tight,
or working mode needs.
6 people accepted).
Favor ‘organic’ tables lay-out,
● Furniture can also be used as
to foster collaboration, bring visual
asperity.
partition to orient circulation
flow, or induce distancing.
● Sit-Stand
~15% of total workstation, grouped
together, preferably motorized.
77
DESK / TABLE
Angling table, non facing Organic table Organic bench Cell X5 collaborative table
X4 bench, facing, with dividers Sit-stand workstation High table
78
DESK / TABLE
Favor angling,
non-facing
Optimized plugging and connectics Alternate table top color Rounded corner lay out
79
TEAM-BASE DESK / TABLE DIVIDER
DIVIDER
● Screens, or dividers help people feel at ease,
and protect from coworkers in direct traffic flow.
● Minimum height : 38 cm.
● High Screen minimum height: 60 cm.
Mobile furniture can be re-positioned,

adapted to evolving capacity or working mode;
to orient circulation
High screen desk dividers to create Low screen desk dividers Open tables favor eye contact
“focus” workstations help protect, and mark & collaboration
individual zone
80
TEAM-BASE DESK / TABLE OPEN BENCH LAYOUT
OPEN BENCH LAYOUT

HYGIENE, WELL-BEING, CONFIDENTIALITY
INSTALLATION OF
NO FACE-TO-FACE
PRINCIPLES DESK PARTITIONS
IF NO PARTITION
(DETACHABLE MATERIAL)
OPEN BENCH
X4 OR
X4
OPEN BENCH
X6 OR
X4
OPEN BENCH
X8
X6
81
TEAM-BASE DESK / TABLE DESK ERGONOMICS
DESK ERGONOMICS
DESK, SEAT, LIGHT SPECIFIED LAY OUT
● Favor natural and lateral lighting. To eliminate glare and increase the readability of the on-screen display, place the screen perpendicular to the window.
● Ideal distance between the screen and window is > to 1.5 m.
● If the natural lighting is not sufficient, the individual lighting must be placed below the line of sight and directly on the work area.
● In order to alternate near vision and far vision, avoid positioning screen against a wall, and favor positioning with the closest wall behind you.
● Desk must be of sufficient size to install all the equipment as well as documents, a notebook. Table Dimensions must be 140 X 80 cm; Deep enough to allow sufficient distance
to screen.
● Warning: If employee works with Technical Wide screens, desk table must be deeper to allow sight depth: Mini 100 cm.
● Screen: Eye / screen distance: arm length (50 to 70 cm). Top of the screen: adjust so that the neck is straight, If you wear progressive glasses, lower the height of the screen
slightly to limit neck movements.
● Desk height must be manually adjustable (3 levels), with wooden table top in order to provide visual contrast and avoid glare. As for all furniture.
● Chair: The angle between the thigh and the calf must be > 90 °, choose a chair / armchair with a backrest rather than a stool, the feet should lie flat:
– Manually adjustable
– Rotative, 5 step branches for stability.
– Back rest with lumbar support adjustment
– Seat Depth approx 40 cm.
– Rocking adjustable movement, dynamic seating, permanent contact
– Arms adjustable in all dimensions.
● Swivel arm Desk Lamp with intensity adjustment, to enlighten work zone. Ex Lamp LED (100 to 2500 Lumen).
82
TEAM-BASE DESK / TABLE WORKSTATION IT
INDIVIDUAL WORKSTATION IT SPECIFIED EQUIPMENT
● The workstation consist of two elements: fixed features that remain on the desktop, and mobile features that are personal to the employee.
● Fixed features include the screen arm, the USB hub display and its USB-C cable, while the mobile features are the laptop and the peripherals (mouse, headset, keyboard).
● The fixed features are agnostic of the laptop and can be used by any employee (for example, in the case of flexible offices).
● Connected screen, 2’ or 27 inches, full HD screen with USB hub. Second screen on demand.
● No docking station, But ‘all in one’ integrated within the screen. Connected with a single USB-C cable which manages laptop power, network, audio, video, and peripherals.
Can be used by any employee.
● Exceptionally, some workstation models for specific use cases will require laptop charger or extra cables because of their high power consumption.
● Swivel arm. Double screen arm on demand.

● Mouse with comfort grip.
● Wireless keyboard.
● Headset, selected to offer good phony experience with Teams.
For more details, refer to L'Oréal IT guidelines for Real Estate. Follow this link
83
TEAM-BASE DESK / TABLE WORKSTATION IT

● A complete equipment for the
employee regardless of his location.
● With fixed plug-and-play features on

the desks to enrich the experience.
Ultrasharp 24’or 27’

display with USB HUB
Screen arm ● Connectivity USB-C + USB ports
● Double-screen arm ● Second screen on demand
on demand
USB-C cable
for single cable
connectivity
Headset, mouse and keyboard
● Available on demand
Laptop PC
84
TEAM-BASE TOUCHDOWN STATION
TOUCHDOWN STATION
LAYOUT &
PROGRAMING
Unassigned station for ● Desk with enough area for ● Select furniture with rounded ● Avoid circulation flow in the
short-period individual work. laptop and hands/arm rests o 35 for 100 workstations angles, to avoid tearing or back of touchdown stations,
(dimension to be sized o 2.5 SqM each scratching. because of screen
For mobile staff between according to project). confidentially issue. Choose
two locations, coming from ● Preferred locations ● Set some ‘focus station’ front circulation.
remote work, or waiting ● Seat (often high chairs). depending on the duration with sound absorbing
between meetings, without of use: material, for short-period ● Touchdown stations are not
blocking a desk. ● Electrical outlet. concentration work equipped with fixed screens;
– Short periods: with
Only laptops allowed.
background noise (next
Can foster collaboration, ● Touchdown must offer
to meeting rooms and
be used for unformal variety of styles and
circulations, in floor work
exchanges, or a small team configurations, for stronger
café)
brainstorm session. workspace dynamics, and
allowing for various working
– Half-day or day periods:
postures.
in a quiet area (quiet
room, business center…).
● Free seating. Use for short

period. Short phone calls
allowed.
85
TOUCHDOWN STATION
Adjustable
depth
USA Clark
Poland
France Seine 62
In floor entrance
Denmark USA Hudson Yards
Next to meeting rooms, waiting meeting,
or preparing materials
In Enrrance lobby In neighborhood

France LeLoft USA Clark Focus station In circulation area
86
TOUCHDOWN STATION ERGONOMICS
TOUCHDOWN SPECIFIED LAY OUT
● Favor natural and lateral lighting. To eliminate glare and increase the readability
of the on-screen display, place the laptop perpendicular to the window.
● Ideal distance between the laptop and window is > to 1.5 m.
● In order to alternate near vision and far vision, avoid positioning laptop against
a wall, and favor positioning with the closest wall behind you.
87
TEAM-BASE BUBBLE
BUBBLE
LAYOUT &
PROGRAMING
Enclosed non bookable small ● Glass wall, to allow for ● Preferably grouped by 2 ● Opt for built-in bubble.
meeting room, allowing to natural light. o 1 for 6 Workstations or 3, to help rapidly find an Self-standing autonomous
collaborate quickly, in o 50 % for 4 person / 8 SqM empty bubble. units come cheaper in the
unplanned manner, with few ● Integrated lighting and o 50 % for 2 person/ 5 SqM end, because you do not
participants. Can be used for ventilation. ● Option of Trapezoid small need any piping, plugging,
remote meetings. table, for screen optimal and they are easy to
● Mutualized between teams. ● Easily accessible, close to vision. relocate.
individual working spaces.
● IT Collaboration system with ● Swivel arm for screen, ● Make it bookable.
local and remote ● To be used as a divider to accommodate
participants in all bubbles. between focus area and collaborative or individual ● Use 360° floor-to-ceiling
public area. work. vitrophany. But allow for
● Sensors + Room Occupancy partial open glass.
app. ● To be located in indirect ● Usage rule: not bookable,
daylight. No time limit. Vacate if more
● Privacy film at eye level, than 10 mins away.
to ensure confidentiality. ● This is complex, technical
equipment.
● Table.
Tested and Recommended
● High or Standard seats. suppliers are: Framery, Klestra,
MTOP.
88
TEAM-BASE BUBBLE
BUBBLE
France LeLoft Switzerland France Seine 62 France LeLoft Peru
89
TEAM-BASE BUBBLE BUBBLE IT
COLLABORATIVE IT SET UP FOR BUBBLE
BUBBLE ROOMS
(2-4p)
The Group recommended
TEAMS ROOM setups per type of rooms
Lenovo Hub 500 are based on internal tests.
SYSTEM
It remains possible to
define own local setups in
WEBCAM & Panacast 3 case it is more suitable with
*Microphone and sound are integrated into the the needs.
SOUND SYSTEM Lenovo Hub 500
SCREEN Wall mounted 32’ screen
90
TEAM-BASE PHONE BOOTH
PHONE BOOTH
LAYOUT &
PROGRAMING
Non bookable enclosed small ● 2-sides glassed walls, to ● Preferably grouped by 2, ● Make it bookable.
booth for phone or short MS allow for natural light. o 1 for 12 Workstations to help rapidly find an
Teams conversation. o 2 SqM each empty booth. ● Use vitrophany, so as to
● Integrated lighting and favor light, and easily check
ventilation. ● Easily accessible, close to ● Prefer a movable furniture occupancy.
individual working spaces. structure that can easily be
● Writing Tablet. relocated if necessary. ● Install open phone booths
● To be used as a divider providing insufficient sound
● High seat, or stool. between focus area and ● Usage rule: not bookable, isolation / privacy. They are
public area. No time limit. Vacate as never used.
● Sound isolation < 42 Db. soon as away.
● To be located with indirect ● Opt for built-in booth.
daylight access Self-standing autonomous
units come cheaper in the
● This is complex, technical end, because you do not
equipment. need any piping, plugging,
Tested and Recommended and they are easy to
suppliers are: Framery, relocate.
MTOP.
● No IT needs except Wi-Fi.
91
TEAM-BASE PHONE BOOTH
PHONE BOOTH
France CCZ Rio
92
TEAM-BASE LIBRARY
LIBRARY
Library style design. ● Use various types of light seats, ● Key to success: recreate the design
and low tables. Traditional o 1 per building of a public or university library
For silent individual high concentration (ergonomic chairs, traditional height o 3 seats for 100 workstations (books, picture frames…).
work, or work that requires full table) and informal workstations o 4 SqM per seat
confidentiality. (lounge style soft seating).
No phone calls or conversations ● Additional individual reading lamps. ● Isolated, located away from
allowed. circulation and team spaces.
● Sound isolation < 42 Db, Sound
absorbing materials. ● Evenly distributed in the building for
ease of access by everyone.
● Do not install sofas, only individual

seating to avoid people engaging in
conversations.
● Pay specific attention to decoration,

to foster well being.
● Non bookable.
● No IT needs except Wi-Fi.
93
TEAM-BASE LIBRARY
LIBRARY
Switzerland France CCZ Rio Poland
94
TEAM-BASE INDIVIDUAL LOCKER / FLEXBOX
INDIVIDUAL LOCKER / FLEXBOX
LAYOUT &
PROGRAMING
Assigned, individual secure ● Individual assigned lockers ● Push for dematerialized ● If not located against walls,
storage unit for laptop, (1/person) for laptop and o 1 locker per headcount documents, in order to Locker height should be
documents, material, personal important material. o 0.5 SqM each minimize storage needs. maximum 1.10 m, in order
belongings. o Stack up by 2 or 3 piles not to obstruct floor view.
● Locker room must be ● Use Mobile furniture that
welcoming, with dedicated ● Lockers to be grouped can be easily re-positioned, ● Assign top-of-stack lockers
visuals and decoration. together in a separate helping to orient circulation to people who can not
room, or spread against flow, or induce distancing. reach the lock level.
● Extra, Mobile capacity walls.
on top of locker can be ● Stickers with Brand visuals
provided with Flex Box: ● Lockers to be located not can cover lockers.
a movable cart for specific in close proximity to desks,
material or documents so as to encourage ● Insert ‘fun’ nominative ID
(1/person, if business needs). movement, and flexibility. tags (Polaroids).
● Use code-lock, instead of ● Lockers can be located ● Equip lockers with

key-lock. near the floor entrance / recharging USB Plug.
the floor work café.
● Flex Box Recommended
● Since individual, plan 10% Brands: BENE, or Vitra.
more lockers, for scalability if
midterm extra headcounts.
● Assigned, nominative.
95
TEAM-BASE INDIVIDUAL LOCKER / FLEXBOX
INDIVIDUAL LOCKER / FLEXBOX
FlexBox
Personalization
France CCZ Rio
Locker equipped
with USB plug for
recharge
Brand stickers, decorating locker doors France CCZ Rio
96
TEAM-BASE PRINTER
PRINTER
France LeLoft
● Sound Proof Printer movable space. ● Do not forget to locate Shredder in surroundings.
● Paper & trash Bin.
97
Index

Decoration
Size Space p.14

Project Room
Shared storage
Appendix p.125

Agora
Concept p.19
Detailed Guidebook
Team-Base:
Entrance lobby p.27

Touchdown Stations
p.111
Bubble, Booth
Library
Printer, Shredder
98
OTHER GUIDELINES NATURE INSIDE
NATURE INSIDE
BIOPHILIC DESIGN FOR WELL-BEING
▪ Incorporating natural elements into the workplace favor

well-being, provoke intellectual and emotional
stimulation.
▪ Biophilic design translates into a better workplace
experience, but it’s not just about adding plant life:
o Use skylights or glass walls
o Use wood textures
o Choose earthy tones colors
▪ Buildings with rooftop, sea/ lake views, terraces, or even
patio/garden are highly recommended.
FranceCCZ
France LeLoft
Rio France LeLoft
France CCZ Rio ▪ Sustainable development to be favored.
99
France CCZ Rio France CCZ Rio France CCZ Rio France LeLoft France CCZ Rio
OTHER GUIDELINES NATURE INSIDE
NATURE INSIDE
1. Add plants and greenery
Plants will bring life to workspace, and they help improve acoustics. Plants also improve air quality, which can help improve
concentration. Also think about using a green wall in your reception area or any of the community areas.
2. Skylights and glass walls increase light

Allow people access to weather, green walls, rooftop gardens, to let feel and see natural elements.
These elements invoke movement, color, warmth and life, providing emotional and intellectual stimulation and making
occupants more comfortable.
3. Use wood in your furniture and decorations

One easy way to bring the outdoors in is to use natural elements for design purposes. Consider using wood finishes
in your furniture and decoration. Nature is not just about views, but also texture.
5. Colors and patterns

Colors and light spectrums affect a person’s mood. When choosing workplace colors, consider using earthy tones like
greens, browns, blues, whites, and gold. You should also think about using natural patterned wallpaper.
6. Terraces, Rooftops, Gardens, Sea/ lake views

Highly recommended.
100
OTHER GUIDELINES SUSTAINABLE DESIGN
SUSTAINABLE DESIGN
L OREAL FOR THE FUTURE IN WORKPLACE
SUSTAINABLE CONSUMPTION SUSTAINABLE WELL BEING SUSTAINABLE SITE
● Limit energy consumption and CO2 emissions. ● Provide good comfort conditions. ● Limit building impact on the surroundings.
● Limit water consumption. ● Promote healthy environment. ● Develop good relations with local
community.
● Choose material and furniture to limit ● Enable good nourishment services and
environmental footprint. contribute to food waste avoidance. ● Protect and improve biodiversity onsite,
and favor biophilia.
● Promote environment-friendly means of ● Ensure accessibility to anyone.
transportation.
● Favor fitness activities.
● Enable services to provide good working

conditions.
For more details, refer to SI-

070 Building Sustainably
Guidelines
Follow this link
101
OTHER GUIDELINES PRODUCTS
PRODUCTS PRESENCE
SENSITIVITY TO OUR METIER
• Products are at the core of our working culture. Their presence inspires the teams, and conveys l’Oreal
identity and the Brand territory, also to visitors.
• Products must be showcased, visible, and accessible. So teams can seize them, smell, if relevant test
the formulae, touch and feel the packaging, pay attention to all details (the ‘click’ sound of a bottle
cap..), and eventually experiment like consumers do.
• Products display and storage areas must be planned at project microzoning stage. And products
internal procurement flow must be carefully thought through.
102
OTHER GUIDELINES DECORATION
DECORATION
‘LIKE-HOME’ FEELING
‘Small Decoration’ represents the final touch of a workplace project, and favors the expression of L'Oréal unique identity and values.
It will foster employee wellbeing, and make them feel taken care of and comfortable.
Set aside some budget for this always-appreciated final touch.
OBJECTS
● Immersive Brand / Products visuals.
● Small decorative objects, linked to Beauty or Research.
● Artefacts, small antiques (Research tools..), conveying L’O History.
● Flowers.
● Carpets for warm feeling and noise absorbtion.
● Books about Beauty and Innovation.
VISUALS (L'Oréal Building Experience)

● Photos, Pictures of L'Oréal Métiers and History.
● Lightboxes, bright colors to warm up space.
103
OTHER GUIDELINES VIVRE ENSEMBLE
LIVING RULES (1/3)

TO BE CO-DESIGNED WITH TEAMS
Dynamic space utilization
● I can sit wherever I want, there is no seat allocated to anyone.
● I store my coat, bag & personal effects in my locker / not at my desk or on my chair.
● The desk I have chosen is mine for the day. If I am absent for more than half a day,
I clean & vacate it.
● I am team spirited and I raise I.T. Issues when they come up at the desk I have chosen.
● I don’t book seats for my team, except for newcomers’ day 1.
● I don’t book meeting rooms that aren’t meant to be booked.
Clean desk policy

● I leave nothing on the desk when I leave it, so it is a clear signal someone else can use it.
● No more individual bin on desks: I recycle all trash throughout the day.
● I do not eat at my desk nor in meeting rooms, I use the dedicated areas
(canteens, cafeterias and coffee works).
● Cleaning products are available: I clean my desk daily before vacating the spot.
104
LIVING RULES (2/3)

DETAILS
Individual Workstation Rules
Daily Assigned – Daily Clean desk policy.
Bubble
Ideal space for One to One.
● Non bookable.
● Can not be used for more than one hour, except if you have various, back to back meetings.
Meeting room
Bookable, formal meeting room.
● Check-In: you have 15 mins to confirm your check in.
If not done, room is vacated to other potential occupants
Manflex
Meeting room with Mancom Priority access.
● Only bookabe by Mancom member.
● Usable by other team members, only when vacated by Mancom.
● Mancom member can preempt the room, in case of urgent business topic.
Library
Silent space for individual concentration or confidential work.
Non bookable – Individual work – No phone.
Phone Booth
Closed Individual space, fully dedicated to Phone or MS Teams calls.
Non bookable.
105
LIVING RULES (3/3)

DETAILS
Concentration
● Reduce noise in order not to disturb neighbors focus and efficiency.
● Use phone booths for all phone calls.
● In some zones normal conversation is allowed. However, in focus areas, calm and silent workstyle is compulsory.
If you need some long exchange, go to collective areas.
Confidentiality
● Lock your computer and store it in cabinet, with all confidential documents, when leaving your desk.
Garbage
● To dispose accordingly into differentiated waste bin on workfloor.
Printing
● Reduce useless printing, do not waste paper and material.
Material moving and storing

● Heavy material moving is not allowed, please contact Central services.
● Products or merchandising materials must be right away stored into relevant space or cabinets.
● Workspace, meeting rooms, corridors and fire exits must be fully free for circulation at any time.
Mail
● Dispatching only in central dedicated area. For specific courriers or expeditions, contact central services.
106
OTHER GUIDELINES PROGRAM DASHBOARD
WORKPLACE DASHBOARD FOR DECISION
FLOOR PLAN WORKING AREAS FIT TO METIER OTHER

FURNITURE
Macro zoning Micro zoning (Specific questionnaire) GUIDELINES
Floor Zoning Desks & Tables Marketing L’Oréal Building

Experience
Entrance Manflex Human ressources

Lobby
Activity Nature Inside
Team quarters Dividers
Digital
Place Individual Finance Sustainable design

Circulation Touchdown
des Villages, offices stations
Team quarters
Assistant
Products
Size Space Individual storage Project Teams
Meeting rooms Speciifc rooms

Bubbles, Booths (agora..) Customer Care
Decoration
IT Connectivity
Shared storage
xxxxx
Vivre Ensemble
Agile Meeting Work Café xxxxx
Stations
107
Index

Decoration
Size Space p.14

Project Room
Shared storage
Appendix p.125

Agora
Concept p.19
Detailed Guidebook
Team-Base:
Entrance lobby p.27

Touchdown Stations
p.111
Bubble, Booth
Library
Printer, Shredder
108
COUNTRY HIGHLIGHTS
COUNTRY HIGHLIGHTS: USA CLARK HUB

600 HC / 9750 SQM
SPACE ORGANIZATION WORKING AREAS FURNITURE
Neighborhood Agile Meeting Station Touchdown
109
Place de Villages Formal Meeting Room Semi-Private Collaborative
COUNTRY HIGHLIGHTS

600 HC / 9750 SQM
SPECIFIC METIERS MANDATORIES
Double screen L’Oréal Building Experience
110
Open Collaborative Playground L’Oréal Building Experience
COUNTRY HIGHLIGHTS

FEEDBACK
What works really well (space, furniture, specific room, service, other …) ?
● Bubbles, which are the rooms used the most
● Work Café
● Collaborative Touch Points close to workstation area
● Touch down stations
What does not ?

● Open Space Furniture for groups without electrical connection
What did you modify ?

● We modified our Touchdown Stations, we created a simpler and smaller version of a workstation, a
.91m wide surface with an ergonomic chair. These Stations temporarily and ergonomically serve visitors,
summer interns and employees from other locations that do not need to reserve to a desk.
111
COUNTRY HIGHLIGHTS
COUNTRY HIGHLIGHTS: POLAND

500 HC / 6020 SQM
Neighborhood Work Café Unformal Meeting Unformal Meeting
112
Place de Villages Agile Meeting Library
COUNTRY HIGHLIGHTS

500 HC / 6020 SQM
Marketing room L’Oréal Building Experience
High Table
High Chair L’Oréal Building Experience

113
COUNTRY HIGHLIGHTS

FEEDBACK
• Coffee corners at each floor, many conference rooms
• Collaborative-rooms with no booking options
• Phone booths, different size meeting rooms,
• Terrace– relax/working area
• Plants in the offices make office more cozy
• “Telephone booth” – good so you don’t interrupt others + possibility to charge the phone/laptop in there
• room reservation system – if someone will not confirm the meeting in person within 15mins, the reservation is cancelled
• Quiet Zone for individual work & “phone” booths
What does not ?

• Only one cafeteria for lunch
• Corners with sofas look nice but if localized very close to desks aren’t really use, because of noise complaints

● Areas close to any entrance door or kitchen used to be louder, as more people is cruising in there . Better keep there meeting rooms that
are closed spaces, so no interruptions from the outside.
114
COUNTRY HIGHLIGHTS
COUNTRY HIGHLIGHTS: FRANCE CCZ RIO

1880 HC / 34 000 SQM (1ST AND 2ND FLOOR)
Neighborhood Agora Individual Locker Agile Meeting station
Place de Villages Library Cell Table 115
COUNTRY HIGHLIGHTS

1880 HC / 34 000 SQM (1ST AND 2ND FLOOR)
Shared storage Compactus Nature Inside
116
Packaging room L’Oréal Building Experience
COUNTRY HIGHLIGHTS

FEEDBACK
• Packaging Post
• Agora and others Rooms around the “place des Villages”
• Diversity of meeting rooms
• Single IT workstation connection (with USBC cable)
What does not ?

• Collaborative space, when in Circulation area

• We added some glass shields in some areas, to better control acoustic level
117
COUNTRY HIGHLIGHTS
COUNTRY HIGHLIGHTS: SEINE 62

870 HC / 5760 SQM
Personalised village Collaborative space : agora New collaborative workstation
Personalised village Collaborative space : Bubble Stand-Up meeting to take quick decision 118
COUNTRY HIGHLIGHTS

870 HC / 5760 SQM
Studio photos Products staging
119
Salle métier L’Oréal Building Experience
COUNTRY HIGHLIGHTS

FEEDBACK
What works really well (space, furniture, specific room, service, other ...) ?
• Workspaces customization by brands

• Menu of collaborative spaces co-constructed with the business according to their needs and their mode of collaboration
• Separation of collaborative spaces and workspaces
• Work Cafés
• Phonebooths
• Dedicated Business Rooms (without reservations)
What does not ?
• Habit to use the Library

• Sound nuisance between collaborative spaces
• Reinforce the cozy side of the Library

• Acoustic reinforcement, shielding
120
COUNTRY HIGHLIGHTS
COUNTRY HIGHLIGHTS: ONE HONG KONG

870 HC / 5760 SQM
Neighborhood Agile Meeting station Stand Sit Table
121
Touchdown Work Café
Work Café
COUNTRY HIGHLIGHTS

870 HC / 5760 SQM
Marketing Nature Inside
Lockers room L’Oréal Building Experience 122
COUNTRY HIGHLIGHTS

FEEDBACK
● Workspace design quality
● Diversity of meeting rooms and seating options: more connections and collaboration
● Facilities: Cafeteria, Work Cafés, IT Kiosk, Mail logistics
● Tech equipment > paper less
● New work etiquette, clean desk policy
What does not ?

● Not enough meeting rooms and booths
● Sometimes noise level control, and privacy
● Some minor IT adjustments (power cord, screen height)

● Set further agile collaborative areas
● Solved IT technical issues
123
Index

Decoration
Size Space p.14

Project Room
Shared storage
Appendix p.125

Agora
Concept p.19
Detailed Guidebook
Team-Base:
Entrance lobby p.27

Touchdown Stations
p.111
Bubble, Booth
Library
Printer, Shredder
124
Appendix
Space Utilization Survey Methodology
Metier Specifics questionnaire
Project management guidelines
Space sizer
Programming interview guide
User feedback questionnaire
Budget control
125

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WORKPLACE

Ambition ‘Place des Villages’ Nature Inside

Surface calculation Agile Meeting Station

L'Oréal Building Experience Cloakroom

Entrance lobby p.27

It is applicable everywhere, in every entity with Office as of now,

7 KEY OBJECTIVES OF WORKPLACE GUIDEBOOK

3. Strengthen Teams Engagement, Pride, Sense of Belonging; and Talent Attractiveness.

5. Foster Employee Well-being, Health and Safety.

7. Control Rental and Facility Management costs.

WORKPLACE MUST ADAPT TO ATTRACT

● People, Culture, Community: L'Oréal DNA, Manager

● Tools, Support, Rooms: Fit-to-Métier optimized

AGILE WORKSPACE DIGITAL WORKPLACE HEALTH & WELL BEING

VARIETY OF WORKPLACE SETTINGS: GLOSSARY

Concentration area: desk which is not nominative, and can be

START A WORKPLACE PROJECT

GLOBAL REAL ESTATE IS CONSULTED ● Ensures Project fits into

REAL ESTATE PROJECT VALIDATION PROCESS

REAL ESTATE PROJECT PRIOR APPROVAL DOSSIER

Rental Commitment & CAPEX > € 10M

Corporate/Zone/Country HQ Lease Renewal

START A WORKPLACE PROJECT

● Tender: Architect, Space ● Concept design ● L’O Building Experience

● Space Utilization Survey

: Zone / Global Real Estate Team formal validation is mandatory,

REAL ESTATE PROJECT ROLL OUT (1/2)

STEP 2: PROJECT TEAM AND GOVERNANCE*

STEP 5: CHANGE MANAGEMENT

REAL ESTATE PROJECT ROLL OUT (2/2)

STEP 8: SPACE DESIGN

STEP 10: COMMUNICATION, EVALUATION, FEEDBACK

COUNTRY PROJECT MANAGER (INTERNAL)

Ambition ‘Place des Villages’ Nature Inside

Surface calculation Agile Meeting Station

L'Oréal Building Experience Cloakroom

Entrance lobby p.27

SPACE IS HALF OCCUPIED

EUROPE WEST / EAST * RESIDENTS

DESK OCCUPATION 40-50% PEAK 70%

MEETING ROOM 45%

BUILDING OCCUPATION 65-70%

DESK-SHARING POLICY IS AN OPPORTUNITY

* Number of workstations available by

DESK-SHARING IMPACT ON SURFACES*

7 WORKSTATIONS FOR 10 HEADCOUNTS

Surfaces are impacted by two factors:

SPACE REDISTRIBUTION FITS NEW WAYS OF WORKING

Ambition ‘Place des Villages’ Nature Inside

Surface calculation Agile Meeting Station

L'Oréal Building Experience Cloakroom

Entrance lobby p.27

L’OREAL BUILDING EXPERIENCE, FIRST

• Strong L’Oreal signature

L’OREAL BUILDING EXPERIENCE GUIDEBOOK

Follow this link

Ambition ‘Place des Villages’ Nature Inside

Surface calculation Agile Meeting Station

L'Oréal Building Experience Cloakroom

Entrance lobby p.27

FLOOR PLAN ANSWERS NEW EXPECTATIONS

1 Entrance Lobby: L’Oreal unique Identity, Building Security

Division 4 Team-Base Division Team-Base

FLOOR PLAN ANSWERING NEW WAYS OF WORKING