Professional Documents
Culture Documents
♦ Credit Risk
- Loans
♦ Operational Risk
- Systems
- Human Resources
Risk Management
- Customer Satisfaction
Planning
♦ Financial Reporting Risk
- Adequancy
-Completeness
♦ Environment Risk
-Natural Disasters
♦ Credit Risk
- Loans
-Guarantees
♦ Operational Risk
- Systems
Understanding and
- Human Resources
Assessing the Current
Situation - Customer Satisfaction
♦ Financial Reporting Risk
- Adequancy
-Completeness
♦ Environment Risk
-Natural Disasters
Interruption of
Risk: Credit Risk cash flows and
1 - Loans High
increased costs for
collection
Source: Business Partner accounts
that did not pay on time
Incorrect system
Risk: Operational Risk deduction of
2 - Technology amount of end- High
users resulting in
Source: Too many system errors and complaints
bugs