PES COLLEGE OF ENGINEERING

MANDYA

(An autonomous institute affiliated to VTU Belgaum)

Dep't of post graduation management studies

Case Study : WORK REDESIGN IN AN INSURANCE COMPANY

Submitted To: Submitted by

Prof, Mary Soundaryan J. Prajwal gowda

Associated professor. Prashanth kumar

PES College of engineering Prashanth M V

MANDYA. Praveen

Case details
Small insurance company was a proposal to install
electronic data processing

The proposal to install the equipment was presented by

Rajesh Khanna
Had recommended a complete overhaul of the jobs within
the company

The management consultant had been engaged by the

company to diagnose of highturnover

 [8:34 pm, 09/03/2022] Ravi: The management consultant

changed the organization structure from functional to client
basis

The present organization included separate departments to

issue policies collect premiums charge benefeciaris and
process loan applications

The employees complained their jobs were boaring and

monotonous they staed with the company was because they

liked small company atmosphere

The jobs must be altered to provide greater motivation but

work Redesign opportunities were limited

[8:35 pm, 09/03/2022] Ravi: That the small company must
pay particular attention to

efficiency in handling transactions

The only way they can Redesign jobs is to maintain

efficiency. or there won't be any jobs to redesign because
they out of business and internal operations manager to
executive that excessive turnover and to maintain acceptable
productivity

The narrow and depth of jobs reduced training time to a

minimum and also to hire temporary hands to meet peak
loads

Moreover they change the job profile of people would mean

that they must change the jobs of managers
[8:35 pm, 09/03/2022] Ravi: Rajesh Khanna to evaluate the
potential of electronic data processing

The bottom line is that EDP will enable to maintain the

present efficiency but with the present jobs and not

greater gains

So it comes down to what price willing and able to pay for
improving the satisfaction of the customers.

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Q1 What care Characters of the employees jobs will be

changed if the consultants recommendations are expected ?
explain.

expected @expilgin Ans:The core characteristics that needs

to be changed according to consultant's is the job range.
Employees only had a job depth but very little job range
The consultant suggested the company to change operation
structure to a client basis from function orientation in which
each employee would handle every aspect of service as
issuing policies collecting premiums change benefeciaris
processing loan applications pertaining to a particular
policyholder. The job depth is considered as the source of
knowledge base and expertise in the firm

Q2 What are the alternatives redesign stratergies should be

considered? For example job relation and job enlargement
are possible what are the relevant consideration for these
and other designs in the context of this company

Ans: Redesign a job by altering its job range can be

performed by either

Job rotation or job enlargement. Job enlargement is

considered a horizontal restructuring method, in which the
jobs is enlarged by adding related tasks
Q3 : What would be your decision in this case? What should
the management be willing to pay for employees
satisfaction? Define your answer

Ans:in my opinion combining the ideas of job enrichment and

socio technical theory will be the best fit here and this will
make individuals to make important decisions

CONCLUSION
Job enrichment adds new sources of job satisfaction by
increasing the level of responsibility of the employee is an
expert in their own domain so the Organization is very
efficient and give individual tasks to complete the tasks

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