IndustrialIT

800xA - Asset Optimization

PC, Network and Software Monitoring
System Version 5.0 Service Pack 1

Release Notes
 IndustrialIT
800xA - Asset Optimization
PC, Network and Software Monitoring
System Version 5.0 Service Pack 1

Release Notes
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Copyright © 2003-2007 by ABB.

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Release: June 2007

Document number: 3BUA000448R5011
 Table of Contents

Section 1 - Release Notes

Introduction .......................................................................................................................7
Product Support .................................................................................................................7
Fixed Problems ..................................................................................................................8
Miscellaneous.........................................................................................................8
Known Problems ...............................................................................................................8
Installation..............................................................................................................8
Configuration .........................................................................................................9
Instruction Manual Changes ................................................................................11
Miscellaneous.......................................................................................................11

3BUA000448R5011 5
Table of Contents

6 3BUA000448R5011
 Section 1 Release Notes

Introduction
This document represents the release notes for PC, Network and Software
Monitoring Version 5.0 Service Pack 1. It provides a brief overview on functionality
and lists the problems that existed in the previous version or service pack that were
fixed and corrected in this release. It also enumerates known problems encountered
in the final testing of this product release and identifies workarounds that help
overcome the problem. It contains additional notes that may be valuable to
customers and service personnel working with the product. It replaces the existing
release notes for the prior release and is included on the product CD.
Fixed and Known Problems are divided into functional categories:
• Installation.
• Administration.
• Configuration.
• Operational.
• Instruction Manual Changes.
• Miscellaneous.

Product Support
Contact ABB technical support for assistance in problem reporting.

3BUA000448R5011 7
Fixed Problems Section 1 Release Notes

Fixed Problems
Miscellaneous
Table 1 lists the major issues that do not fit into one of the other categories that have
been corrected since the previous version or service pack. A brief description of the
correction has also been given.

Table 1. Corrected Miscellaneous Issues

Problem or Issue Correction or Fix

The Microsoft process, wmiprvse.exe, leaks Microsoft hot fix (KB925623) corrects this issue
virtual memory on a PNSM Server node and should be installed on PNSM Server nodes
running under the Windows XP running on Windows XP Professional SP2.
Professional SP2 operating system.
NOTE: This does not happen on a PNSM
Server node running under the Windows
Server 2003 operating system.

800xAPNS-MS-5000-005

Known Problems
Installation
Table 2 lists issues that may exist and affect the installation and upgrade of the
system or product at time of release. Workarounds, clarifications, or helpful hints
have been provided for each issue wherever possible.

Table 2. Installation Issues

Issue Workarounds, Clarifications, and Helpful Hints

Upgrading from a Client installation to a
Workaround: To change a Client install (Typical
Server installation does not work properly.
Install) to a Server install (Complete Install),
uninstall the PC, Network and Software Monitoring
800xAPNS-IN-4100-012 software and then install it again using the
Complete Install option.

8 3BUA000448R5011
Section 1 Release Notes Configuration

Configuration
Table 3 lists the issues that may exist and affect configuration of the system or
product at time of release. Workarounds, clarifications, or helpful hints have been
provided for each issue wherever possible.

Table 3. Configuration Issues

Issue Workarounds, Clarifications, and Helpful Hints

All custom values entered in the IT Asset Workaround: To override the configurations
Monitor aspect are discarded whenever the provided in the standard IT Device types:
IT Device Manager regenerates the IT 1. Create new copies of the standard IT Asset and
Asset Monitor. IT Device types.
2. Modify the settings in the copied types.
800xAPNS-CN-4100-013
3. Base the IT Asset objects on the new types.
The System Status Viewer may take a long Clarification: The System Status aspect can be
time to appear and may create a high CPU slow to bring up displays showing more than 50 IT
load when calling up a display with many IT Assets.
Assets. Workaround: If this is a concern, do not use the
System Status aspect. A custom display can be
800xAPNS-CN-4100-014 configured instead, showing the individual statuses
of all IT Assets.
When an incorrect IT Device Configuration Clarification: There could be errors that occur due
type is used to monitor a device, and the to incorrect configuration. These errors are logged
Keep Alive check box is enabled for any to the system debug output and are normally
device property in the configuration page for hidden from view.
an IT Device Configuration aspect, an error
could occur when accessing the device
properties

800xAPNS-CN-4100-015

3BUA000448R5011 9
Configuration Section 1 Release Notes

Table 3. Configuration Issues (Continued)

Issue Workarounds, Clarifications, and Helpful Hints

Subscriptions for PNSM assets are not Clarification:
released when the assets are deleted. This problem leads to an unnecessary load on the
PNSM OPC Server. If it is done for a number of
800xAPNS-CN-5000-001 assets it may cause excessive CPU load and bad
performance on the workstation running the PNSM
OPC Server.
Workaround:
After all configuration changes have been made,
restart the PNSM OPC Server:
1. Disable the PNSM OPC Service Provider
under the OPC DA Connector in the Service
Structure.
2. After the PNSM OPC Server process
(ABBShadowsOPC.exe) and the
KeepAlive.exe process disappear from the
task manager, enable the PNSM OPC Service
Provider under the OPC DA Connector in the
Service Structure to restart the processes.
The IT Device aspect crashes when Workaround:
attempting to edit an IT Device aspect in an Close and reopen the workplace to get the PNSM
IT Asset when logged on as System IT Asset working again.
Engineer or Application Engineer. After
It is only possible to configure the IT Device while
clicking Apply the program crashes and
logged on as the 800xA Service User.
cross-hatching appears on the screen.

800xAPNS-CN-5010-001

10 3BUA000448R5011
Section 1 Release Notes Instruction Manual Changes

Instruction Manual Changes

Table 4 list the problems or issues in the instruction manuals that exist at product
release. The corrections to the instruction have been indicated.

Table 4. Instruction Manual Changes

Instruction Error (Page) Change or Correction

The Industrial IT, 800xA - 51, 54, 56, 57, 59, 61, 62, 64, Clarification: The documentation
Asset Optimization - PC, 65, 66, 67, 68, 70, 71, 73, 74, specifies using the W2K OSType
Network and Software 75, 76, 77, 79, 80, 82 token for processes on a Windows
Monitoring, Configuration 2000 Server workstation and using
(3BUA000447R5001) the XP OSType token for
instruction does not specify processes on Windows XP
the OSType token for the Professional workstations. The XP
800xA Computer Alarm, OSType token is also the correct
Alert, and Status IT Devices option for processes running on
to be used for processes on Windows Server 2003
Windows Server 2003 workstations.
workstations.

800xAPNS-MC-5000-002

Miscellaneous
Table 5 lists the problems or issues known to exist with the current release that do
not fit into one of the other categories. A workaround, when possible, has been
identified for each problem or issue.

Table 5. Miscellaneous Issues

Problem or Issue Workarounds, Clarifications, and Helpful Hints

When both Primary and Secondary Batch
servers are monitored, and when failover
occurs, the new Secondary node will show
bad status for three tasks (that do not exist
in a Secondary Batch server node, but do
exist in the Primary Batch IT asset).
Workaround: Switch the two Batch servers, i.e.
switch the IP addresses (computer names) in the
IT General Property aspect for the two Batch
server IT assets, then go to IT Device Manager and
click Populate.

800xAPNS-MS-4100-016

3BUA000448R5011 11
Miscellaneous Section 1 Release Notes

Table 5. Miscellaneous Issues

Problem or Issue Workarounds, Clarifications, and Helpful Hints

The PNSM OPC Server cannot run the Clarification: The PNSM Network Monitoring
Network Monitoring Asset on an IBM Asset type has a compatibility problem with the
ThinkPad Laptop computer. Ethernet driver found on the IBM ThinkPad Laptop
computer. Do not use this make of computer to
800xAPNS-MS-4100-017 host the PNSM OPC Server when Network
Monitoring is to be done.
Opening a MIB file in the Network Device Workaround: Restart the NDST tool to show the
Scanning tool (NDST) will cause duplicate MIBs correctly.
entries to be displayed in the tool.

800xAPNS-MS-4100-018
If Basic Computer Monitoring was Workaround:
configured in System Version 3.1, Basic 1. Under:
Computer Monitoring will not be correctly
Control Structure > IT Server
upgraded to System Version 5.0 SP1.
select the Basic Computer Monitoring object and
800xAPNS-MS-4100-019 delete it. Answer Yes to deleting the children also.
2. Use the Basic Computer Monitoring
Configuration Tool to recreate them.
The second and subsequent OPC DA Clarification: This will occur if more than one OPC
clients attaching to the PNSM OPC DA Service Provider under the OpcDA_Connector in
Server may not be able to establish items the Service Structure references the same PNSM
correctly. Items are returned with bad OPC Server. This issue does not occur with normal
quality. usage in the 800xA System.

800xAPNS-MS-5000-003

12 3BUA000448R5011
Section 1 Release Notes Miscellaneous

Table 5. Miscellaneous Issues

Problem or Issue Workarounds, Clarifications, and Helpful Hints

Under certain conditions the PNSM OPC Clarification: High CPU may occur if many PNSM
Server may run at high CPU faceplates are called up at the same time, or if
there are a large number of PNSM assets
800xAPNS-MS-4100-020 configured.
Workaround: There are several ways to mitigate
the potential for high CPU load from the PNSM
OPC server:
• Run the PNSM OPC server on its own
Connectivity Server node.
• Split the number of PNSM assets to run on
more than one Connectivity Server node. To
do so:
1. Arrange the PNSM assets in a directory
structure.
2. Add an IT OPC Server aspect to each level
of the directory.
3. Assign a different node to each.
• Use the light asset types (as opposed to the
heavier full asset types).
PNSM assets using nonsummary Asset Clarification: Nonsummary Asset Monitors have
Monitors may create numerous alarms if the an alarm for each item being monitored. For
nodes or device fails or is powered down. example, for the 800xA AS Asset Monitor there are
19 separate alarm conditions being monitored.
800xAPNS-MS-5000-004 When the device can no longer be reached, due to
a node or device failing or being powered down,
each condition generates an alarm.
Workaround: If a Summary Asset Monitor is used,
only one alarm will be generated on node or device
failure or power down; however the single alarm
condition means that detailed alarm information
during normal operation is lost.

3BUA000448R5011 13
Miscellaneous Section 1 Release Notes

14 3BUA000448R5011
3BUA000448R5011. Printed in Sweden June 2007
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