Assessment Report

Hyber Plastic and Rubber

Products India Pvt Ltd

Assessment dates 24/02/2022 to 24/02/2022 (Please refer to Appendix for details)

Assessment Location(s) Chitoor (000)
Report Author Dhanashekar Vasudevan
Assessment Standard(s) ISO 9001:2015

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Table of contents
Executive Summary ...................................................................................................................................................3
Changes in the organization since last assessment ..............................................................................................4
NCR summary graphs ................................................................................................................................................7
Your next steps ..........................................................................................................................................................9
NCR close out process ..........................................................................................................................................9
Assessment objective, scope and criteria ............................................................................................................10
Statutory and regulatory requirements ...............................................................................................................10
Assessment Participants .........................................................................................................................................11
Assessment conclusion ...........................................................................................................................................12
Findings from previous assessments ....................................................................................................................13
Findings from this assessment ...............................................................................................................................15
Site tour: ...............................................................................................................................................................15
Leadership: ...........................................................................................................................................................15
Management System Functions:.......................................................................................................................16
Production & Quality: .........................................................................................................................................16
Maintenance: .......................................................................................................................................................17
Customer related Process: .................................................................................................................................17
Human Resource: ................................................................................................................................................18
Next visit objectives, scope and criteria ...............................................................................................................19
Next Visit Plan ..........................................................................................................................................................21
Appendix: Your certification structure & ongoing assessment programme ...................................................22
Scope of Certification .........................................................................................................................................22
Assessed location(s) ............................................................................................................................................22
Certification assessment program ....................................................................................................................23
Expected outcomes for accredited certification. ............................................................................................23
Definitions of findings: .......................................................................................................................................24
How to contact BSI ..............................................................................................................................................25
Notes .....................................................................................................................................................................25
Regulatory compliance .......................................................................................................................................25

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Executive Summary
To Conduct a continuous assessment on a remote basis, through the MS Teams/ Skype and E-mail,
Whats app video call, as per BSI Procedure GP158 (Business Continuity- managing extraordinary events)
using BSI procedure GP145 (Information and communication technology- use in audits to determine the
effectiveness of the implementation of the ISO 9001:2015 standard applicable within the proposed
scope of registration, in accordance with the Hyber Plastics objectives, policies and procedures,
applicable requirements of the Quality management systems, other applicable regulatory requirements
from relevant regulatory authorities & BSI Conditions of contract. This Assessment has been done to
verify that all the requirements of ISO 9001:2015 are effectively implemented within the Hyber Plastics
Quality management system.

Audit was performed through skype and E-mail, whats app video call. All staffs, Operators found
wearing PPE's. Clear Instructions has been given by the Top management to the employees of Social
Distancing.

Audit objectives were fulfilled that to conform with the requirements of ISO 9001:2015 Standard and
evaluation of the implementation of the implemented Hyber Plastics Quality management system and
also the management system. Linkages between the policy, performance objectives and targets,
responsibilities, competence of personal, operations, internal audit findings and conclusions are verified
and found with compliance, henceforth determined that Remote audit objectives were fulfilled.

Overall Implementation of ISO 9001:2015 Standard requirements against the business process found
satisfactory which was evident through- Customer satisfaction, No Customer Disruptions (Line
stoppages) etc.

There are no Non conformities identified in this assessment, however there are some OFI identified
which are described below in this report.

Audit notes are recorded in A7 by the audit team. It is ensured through out the remote audit, recording
of videos not done by the client and BSI audit team which is clearly communicated in the opening
meeting.

This Assessment was done by 100% Remote audit due to impact of pandemic Covid-19.
Risk & opportunities has been identified for Use of ICT on audits and ensured effective network system
available in the client location and hence no interruption was occurred in the remote audit. Testing of
ICT has been conducted in advance to ensure the compliance.

The client was happy to proceed with remote audit. Methodology of remote audit conducted as per
derived audit plan, which was communicated to the client well in advance.

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Improvement Continuum
BSI did business with 80,000 clients in the last 12 months across 172 countries and with over 200,000
clients in the last 6 years – all of the learning’s from those client interactions were incorporated into the
Excellence Framework. The improvement continuum graph is the status of your organization viz a viz
where you want to be

Embedded (Organizationally Embedded)

Management systems seen as centrl to the business & and they
are embedded as part the organization’s culture – “we believe in
it”. Key leadership focus
Your organization in
future
Embraced (Organizationally Embraced)
Management systems more important to the Embedded
business and used to improve the
organization – “we understand it” – but it is Your organization now
not fully embedded in the organizational
culture. Likely to have some interest to
senior management, but not a top priority.

Embraced

Grass Roots
Grass Roots (Operationally Supported)
A step beyond necessary evil – individual contact
may be interested in additional benefits from
management systems. However they are really still
trying understand and senior management not
supportive, typically budget constrained. Not
Necessary Evil culturally important or key leadership topic.

Necessary Evil (External Requirement)

Only interested in getting and keeping certification as a
tender requirement. The management system is not
culturally important or a key leadership topic.

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Please give a score of 1 (disagree) to 4 (agree) for each question:

Now Future
4.1 Our business strategy and operational processes are aligned to
respond to internal / external issues
3 4
4.2 Our senior management team understands their role within
the management system 4 4
4.3 We evaluate risks and opportunities to develop actions to
meet our objectives
4 4
4.4 We actively plan and maintain the core competencies in our
business
3 4

4.5 We keep documented information up-to-date and available 3 4

4.6 We use our systems to monitor, control and improve
performance of the organization
3 4
4.7 We manage business disruptions and unforeseen events and
non-conformities
3 4
4.8 We have a system in place to create, plan, schedule, conduct
and report 4 4

4.9 We have a clear process to execute our plans for change 3 4

4.10 We understand and manage the performance of our core
suppliers
3 4

Total score: 33 40

Outcome: Embedded Embedded

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Changes in the organization since last assessment

There is no significant change of the organization structure and key personnel involved in the audited
management system.

No change in relation to the audited organization’s activities, products or services covered by the scope
of certification was identified.

There was no change to the reference or normative documents which is related to the scope of
certification.

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NCR summary graphs

Areas of the standard(s) where BSI recorded findings

Which standard(s) BSI recorded findings against

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Where BSI recorded findings

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Your next steps

NCR close out process

Corrective actions with respect to nonconformities raised at the last assessment have been reviewed
and found to be effectively implemented.
No new nonconformities were identified during the assessment. Enhanced detail relating to the overall
assessment findings is contained within subsequent sections of the report.

Please refer to Assessment Conclusion and Recommendation section for the required submission and
the defined timeline.

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Assessment objective, scope and criteria

The objective of the assessment was to conduct a surveillance assessment and look for positive
evidence to ensure that elements of the scope of certification and the requirements of the management
standard are effectively addressed by the organisation's management system and that the system is
demonstrating the ability to support the achievement of statutory, regulatory and contractual
requirements and the organisation's specified objectives, as applicable with regard to the scope of the
management standard, and to confirm the on-going achievement and applicability of the forward
strategic plan and where applicable to identify potential areas for improvement of the management
system.

The scope of the assessment is the documented management system with relation to the requirements
of ISO 9001:2015 and the defined assessment plan provided in terms of locations and areas of the
system and organisation to be assessed.

ISO 9001:2015 standard requirements

Hyber Plastic and Rubber Products India Pvt Ltd Quality management system documentation

Statutory and regulatory requirements

Legal Documents identified and reviewed by Modern Forgings and having mechanism to update if
necessary

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Assessment Participants
Opening Closing
Name Position Interviewed(processes)
Meeting Meeting
Mr. R.N. Kannan Plant Head X X X
Mr. R. Senior Manager
X X X
Thirukumaran & MR Quality
Engineer-
Mr. A. Sivakumar Quality & X X X
Coordinator

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Assessment conclusion
BSI assessment team

Name Position
Dhanashekar Vasudevan Team Leader

Assessment conclusion and recommendation

The audit objectives have been achieved and the certificate scope remains appropriate. The audit team
concludes based on the results of this audit that the organization does fulfil the standards and audit
criteria identified within the audit report and it is deemed that the management system continues to
achieve its intended outcomes.

RECOMMENDED – Hyber Plastic and Rubber Products India Pvt Ltd recommended for continued
certification to the ISO 9001:2015 standard, and has been found in general compliance with the audit
criteria as stated in the remote audit plan and was circulated well in advance

Use of certification documents, mark / logo or report:

The use of the BSI certification documents and mark / logo is effectively controlled

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Findings from previous assessments

Finding Certificate
2034864-202103-N1 FM 745809
Reference Reference
Certificate
ISO 9001:2015 Clause 8.2.3.1
Standard
Location
0047807944-000
reference
Category Minor
Area/Process: Requirements for Products and Services
Contract order requirements related to the product not evidenced in
Details:
sample case.
Objective Contract Review records not evidenced for Stophen Plug component for
Evidence: the PO- 003 received from customer M/s Wuxi Hyber Plastics – China
Cause
Contract review only done for Local customers and not done for others due to un awareness
Correction/containment
Contract Review done on 16.03.2021 for Stopfen Plug component for the PO- 003 received
from M/s Wuxi Hyber Plastics – China
Corrective action
Contract review will be done for all the customers. Contract review report will be approved by
Top Management.
Awareness will be given to concern.

Closed?:
Yes

Justification Contract review Documents verified and found ok

Finding Certificate
2034864-202103-N2 FM 745809
Reference Reference
Certificate
ISO 9001:2015 Clause 8.5.4
Standard
Location
0047807944-000
reference
Category Minor
Area/Process: Control of Externally provided processes and Stores
Details: Material Preservation is not effective in sample case.
Objective
Shelf Life monitoring records not evidenced for MCA 2000 Release spray.
Evidence:

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Cause
Missed to update in Shelf life monitoring record.
Correction/containment
1.Shelf Life updated in shelf life monitoring sheet for MCA 2000 release spray on 15.03.2021.
2.Department KPI revised and updated as Rev.01

Corrective action
Shelf life monitoring sheet reviewed and updated for all chemicals.
Shelf life monitoring status updated in KPI sheet (Department Objective sheet)
Shelf life monitoring status will be reviewed in weekly meeting

Closed?:
Yes

Justification Shelf life monitoring records verified and found ok

Finding Certificate
2034864-202103-N3 FM 745809
Reference Reference
Certificate
ISO 9001:2015 Clause 7.2
Standard
Location
0047807944-000
reference
Category Minor
Area/Process: Competence and Awareness
Details: Skill matrix records not evidenced in sample case
Objective Skill matrix records not evidenced for Mr J.Boobalan of Production
Evidence: Department.
Cause
It is in the process of comparing with available competence matrix and missed to update in
skill matrix record.
Correction/containment
Skill matrix updated for Mr J. Boobalan of Production Department on 16.03.2021.
Corrective action
Skill Matrix reviewed and updated for all the employees.
Skill matrix review criteria updated in Quality system Procedure – Once in 6 Month, unless
otherwise within 1 week after joining of Employee.

Closed?:
Yes

Justification Skill matrix records found updated and found ok

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Findings from this assessment

Site tour:
Site tour has been done through whats app video call. Site operates in Ground floor with 1st floor & 2nd
floor with overall Land capacity of 1 acre. 5S has been maintained in the site. All staffs/ workers who are
involved in Production, House keeping, maintenance activities are properly trained about social
distancing. PPE such as Face mask, hand gloves found wearing by the employees. No outsiders allowed
in the company expect of emergencies/ vehicles for transportation of materials from customer. Fire
extinguishers & First aid box are available. Environment found suitable for the operation of process.

Leadership:
Hyber Plastics has established, Implemented, maintaining and continually improving the effectiveness of
the Quality management system. Internal and External issues has been identified, Needs & expectations
of Interested parties have been identified applicable to the scope of the QMS. Risk and opportunities
identified for all process- Customer oriented process, Management oriented process, Support oriented
process. Top management found demonstrated to support the strategic plan deployed in all levels of
QMS. The strategic direction of the Organization is getting reflected through its business plan and
deployed through quality and process objectives at various levels. To Progress towards the purpose and
strategic direction, Hyber Plastics has established, Implemented, maintaining and continually improving
the effectiveness of the Quality management system. Internal and External issues has been identified,
Needs & expectations of Interested parties have been identified applicable to the scope of the QMS. Risk
and opportunities identified for all process- Customer oriented process, Management oriented process,
Support oriented process. Top management found demonstrated to support the strategic plan deployed
in all levels of QMS. The strategic direction of the Organization is getting reflected through its business
plan and deployed through quality and process objectives at various levels. To Progress towards the
purpose and strategic direction, Hyber plastics strives to achieve the intended results of the
Implemented Quality management systems and also to ensure the business stability which was also
evident through the customer positive response.

List of Information gathered during Top management session:

1. Sales achieved for the year 2020-2021:

Plan - 0.53 Million US dollar, Achieved – 0.27 Million US dollar. Only 50% achieved in year Jan 2021 to
Dec 2021 due to COVID Pandemic situation, Few other customers not able to plan audit to Hyber India
operations

2. Sales plan for the 2021-2022:

Target – 1.5 Million US dollar, Forecast – 1.2 Million US dollar, Achievement – Able to achieve 1.5 Million
US dollar in Jan 2022 to Dec 2022, new products conversion to mass production in progress,So able to
achieve the target

3. New Customers added: Supply to NOKIA directly in plan

4. Business growth in percentage for the period 2021-2022: 100%

5. Achievements/ awards during last year: Hyber India Operations is qualified as global supplier for
NOKIA NETWORK PRODUCTS

6. Infrastructure added, planned or modified for the last year: nil

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7. Benefits of ISO 9001:2015 Standard implementation:

a. Win more contracts and tenders,
b. Streamlining internal company processes
c. strives to achieve the intended results of the Implemented Quality management systems and also to
ensure the business stability which was also evident through the customer positive response.

Overall Top management commitment towards Quality management system found satisfactory

Management System Functions:

Internal audits conducted in the frequency of once in six months. Internal audit plan & schedule verified
for the year 2020-2021. Last Internal audit conducted on 09.02.2022 (Feb’ 22 cycle). 4 minor NC & 1
Major NC has been raised. Corrective action reports verified and found with compliance. Internal audit
not conducted for the processes identified for Aug’ 21 cycle due to impact of covid-19, however the
performance of processes reviewed in MRM and justification found evident.

Last MRM conducted on 15.02.2022, total participants- 11 members. All points found discussed as per
the agenda. No major concerns found recorded.

Overall process found satisfactory. Risk effectively found managed in this process.

Production & Quality:

Production process carried out as per customer requirement. Quality objectives has been established for
production & QA process and found monitoring on monthly basis. Risk & opportunities has been verified
and found ok. Appropriate controls have been derived to ensure product compliance. Relevant SOP’S &
WI’s found in manufacturing area and it was clearly communicated with the relevant persons associated
in production.

Records verified:
1. Production plan vs actual verified for the month of April’ 21 to Jan’ 21
2. Process control sheet verified for the following:
a. Rubber material cutting standard (MBI/PRD/F/22, rev no-01)
b. Rubber material mixing standard (MBI/PRD/F/07, rev no-01)
c. Connecter seal CAP LC optical extended, part no- 824858B, Doc ref no- HBI/PRD/DOC/18
3. Inspection plan verified: Part no- 824858b, part name- connector seal LC optical extended, all
parameters clearly identified
4. Incoming Inspection report: Material- Lupreox 10, Date of Inspection- 23.02.2022
5. In process Inspection report for Rubber (HB/QAD/F/08): Part no- 824858b, part name- Connector
seal cap LC optical extended, all parameters found with in the specification limits
6. In process Inspection report for plastic: part no- 10025460, part name- Axial Lkugellager, Date of
Inspection- 22.02.22, all parameters found with in the specification limits
7. Calibration report: Digital caliper, External Laboratory- Metric measurement technologies, NABL
accreditation no- CC-2363, Date of calibration- 07.02.2022 valid till one year.

Overall process found satisfactory. Risk effectively found managed in this process.

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Finding Certificate
2171106-202202-I1 FM 745809
Reference Reference
Certificate
ISO 9001:2015 Clause 8.7.1
Standard
Location
0047807944-000
reference
Assessment
3429822
Number
Category Opportunity for Improvement
Area/Process: Production & Quality
Non conforming parts location area could be in lock and key to avoid NG
Details
parts mix up. Currently with identification mark

Maintenance:
AMC record verified for Air compressor for the period from June’ 21 to May’ 22, Service provider- Altair,
Date of service done- 21.06.2021.

Overall Machine Breakdown record verified (HB/PRD/F/25, rev no-00): Oct’ 21- 3 no’s, Jan’
21- 1 no’s. Corrective action details verified and found ok.

Daily PM records verified for the following:

1. EOT Crane, Date of PM- 23.02.2022
2. Forklift, Date of PM- 16.02.2022
3. Cooling Tower, Date of PM- 16.02.2022

Finding Certificate
2171106-202202-I2 FM 745809
Reference Reference
Certificate
ISO 9001:2015 Clause
Standard
Location
0047807944-000
reference
Assessment
3429822
Number
Category Opportunity for Improvement
Area/Process: Maintenance
Tracking of Quality objectives in maintenance process needs
Details
improvement

Customer related Process:

There are only one customer identified which are Wuxi Hyber Precision plastic & rubber products Co. ltd
which is the parent company of this organization. Customer drawings are given from the customer and
products are manufactured based upon their requirements. Customer satisfaction being monitored n the
frequency of once in 3 months.

Target: 85%: May’ 21- 92.5%, Aug’ 21- 87.5%, Nov’ 21- 90%, Feb’ 22- 88%. New order enquiry

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register verified for the year 2021, total 12 new order enquires received and 12 converted into orders.
External communication with the customer regard to New product Development verified and found ok.

Customer PO verified: M/S Wuxi Hyber Precsion plastic & Rubber products Co. Ltd,
Date of PO- 29.11.2021, Description of the material, Quantity, price clearly identified. Details
of PO found matching with Invoice.

Customer complaint register verified for the year 2021-2022. Total 14 complaints, CAPA
taken for all the complaints in a timely manner, No repeated complaints found recorded.

Human Resource:
HR process well defined with objectives. Annual training plan verified for the year 2021.
Totally 17 trainings planned and trainings imparted as per the plan. Training record verified: Topic of
the training- Process study/ Injection Molding & Compressor molding, Date of training- 06.01.2022,
training conducted by Mr. J. Satish, total participants- 10 members. Training Feedback & evaluation
form verified and found ok (HBI/HRD/F/11, rev no-00)

Skill matrix records verified for the following persons:

1. Mr. J. Satish, Date of joining- 10.02.2022
2. Mr. S. Loganathan, Date of joining- 01.06.2021
3. Mr. S. Teja, Date of joining- 30.11.2020

Legal Documents identified and having mechanism to review and update if necessary.
All Legal Documents found with compliance such as GST certificate, Factory License, Consent order for
water & Air etc

Overall Support process found satisfactory. Risk effectively found managed in this process.

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Evaluator -QMS

Management
System functions
90%
80%
70% Design &
Maintenance
60% Development
50%
40%
30%
20%
10%
Human Resource 0% Production

Customer related
Quality Assurance
process

Control of
externally
provided process
& stores
✓ Design & Development not applicable to the scope of QMS, hence not rated
✓ Control of externally provided process & stores not planned in this
assessment, hence not rated

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Next visit objectives, scope and criteria

The objective of the assessment is to conduct a surveillance assessment and look for positive evidence
to ensure the elements of the scope of certification and the requirements of the management standard
are effectively addressed by the organisation's management system and that the system is
demonstrating the ability to support the achievement of statutory, regulatory and contractual
requirements and the organisations specified objectives, as applicable with regard to the scope of the
management standard, and to confirm the on-going achievement and applicability of the forward
strategic plan.

The scope of the assessment is the documented management system with relation to the requirements
of SO 9001:2015 and the defined assessment plan provided in terms of locations and areas of the
system and organisation to be assessed.

ISO 9001:2015 standard requirements

Hyber Plastics and Rubber Products India Quality management system documentation

Please note that BSI reserves the right to apply a charge equivalent to the full daily rate for cancellation
of the visit by the organisation within 30 days of an agreed visit date.

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Next Visit Plan

Date Auditor Time Area/Process Clause

01/23 Assessor 1 0930 to As per certification program. All applicable
1730 hrs Pls refer page no. 23 in this relevant clauses as
report per ISO 9001:2015
standard

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Appendix: Your certification structure & ongoing assessment

programme

Scope of Certification

FM 745809 (ISO 9001:2015)

The Manufacture of Plastic and Rubber Molding Products.

Assessed location(s)

The audit has been performed at Permanent Locations.

Chitoor / FM 745809 (ISO 9001:2015)

Location reference 0047807944-000
Address Hyber Plastic and Rubber Products India
Pvt Ltd
No. 340, Alstonia Drive
Sricity, SEZ
Chitoor
Andhra Pradesh
517 646
India
Visit type Continuing assessment (surveillance)
Assessment number 3429822
Assessment dates 24/02/2022
Deviation from Audit Plan No
Total number of Employees 13
Effective number of 10
Employees
Scope of activities at the site Manufacture of Plastic and Rubber Molding Products.
Assessment duration 1 day(s)

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Certification assessment program

Certificate Number - FM 745809

Location reference - 0047807944-000

Audit1 Audit2 Audit3 Audit4 Audit5

Business Date (mm/yy): 03/21 03/21 02/22 01/23 01/24
area/Location
Duration (days): 1.0 1.0 1.0 1.0 1.0
Leadership and Site Tour X X X X X
QMS Framework and Legal & Regulatory X X X X X
Compliances
Requirements for Products X X X X
Control of Externally provided processes & X X X
stores
Competence and Awareness X X X
Production and Quality Control X X X X
Calibration and Maintenance X X X X
Certification / Recertification X X
*Manday subject to change, when change in existing manpower & process

Expected outcomes for accredited certification.

What accredited management system certification means?
To achieve an organization’s objectives related to the Expected Outcomes intended by the management
systems standard, the accredited management system certification is expected to provide confidence
that the organization has a management system that conforms to the applicable requirements of the
specific ISO standard.

In particular, it is to be expected that the organization

• has a system which is appropriate for its organizational context and certification scope, a defined
policy appropriate for the intent of the specific management system standard and to the nature, scale
and impacts of its activities, products and services over their lifecycles, is addressing risks and
opportunities associated with its context and objectives;
• analyses and understands customer needs and expectations, as well as the relevant statutory and
regulatory requirements related to its products, processes and services;
• ensures that product, process and service characteristics have been specified in order to meet
customer and applicable statutory/regulatory requirements;
• has determined and is managing the processes needed to achieve the Expected Outcomes intended by
the management system standard;
• has ensured the availability of resources necessary to support the operation and monitoring of these
products, processes and services;
• monitors and controls the defined product process and service characteristics;
• aims to prevent nonconformities, and has systematic improvement processes in place including the
addressing of complaints from interested parties;

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• has implemented an effective internal audit and management review process;

• is monitoring, measuring, analysing, evaluating and improving the effectiveness of its management
system and has implemented processes for communicating internally, as well as responding to and
communicating with interested external parties.

What accredited management systems certification does not mean?

It is important to recognize that management system standards define requirements for an
organization’s management system, and not the specific performance criteria that are to be achieved
(such as product or service standards, environmental performance criteria etc).

Accredited management systems certification should provide confidence in the organization’s ability to
meet its objectives related to the intent of the management system standard. A management systems
audit is not a full legal compliance audit, and does not necessarily ensure ethical behaviour or that the
organization will always achieve 100% conformity and legal compliance, though this should of course be
a permanent goal.

Within its scope of certification, accredited management systems certification does not imply or ensure,
for example:
• that the organization is providing a superior product and service, or
• that the organization’s product and service itself is certified as meeting the requirements of an ISO (or
any other) standard or specification.

Definitions of findings:

Non-conformity:
Non-fulfilment of a requirement.

Major nonconformity:
Nonconformity that affects the capability of the management system to achieve the intended results.
Nonconformities could be classified as major in the following circumstances:
• If there is a significant doubt that effective process control is in place, or that products or services
will meet specified requirements;
• A number of minor nonconformities associated with the same requirement or issue could
demonstrate a systemic failure and thus constitute a major nonconformity.

Minor nonconformity:
Nonconformity that does not affect the capability of the management system to achieve the intended
results.

Opportunity for improvement:

It is a statement of fact made by an assessor during an assessment, and substantiated by objective
evidence, referring to a weakness or potential deficiency in a management system which if not improved
may lead to nonconformity in the future. We may provide generic information about industrial best
practices but no specific solution shall be provided as a part of an opportunity for improvement.

Observation:

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It is ONLY applicable for those schemes which prohibit the certification body to issue an opportunity for
improvement.
It is a statement of fact made by the assessor referring to a weakness or potential deficiency in a
management system which, if not improved, may lead to a nonconformity in the future.

How to contact BSI

Visit the BSI Connect Portal, our web-based self-service tool to access all your BSI assessment and
testing data at a time that's convenient to you. View future audit schedules, submit your corrective
action plans and download your reports and Mark of Trust logos to promote your achievement. Plus, you
can benchmark your performance using our dashboards to help with your continual improvement
journey.

Should you wish to speak with BSI in relation to your certification, please contact your local BSI office –
contact details available from the BSI website:
https://www.bsigroup.com/en-IN/Contact-us/

Notes

This report and related documents are prepared for and only for BSI’s client and for no other purpose.
As such, BSI does not accept or assume any responsibility (legal or otherwise) or accept any liability for
or in connection with any other purpose for which the Report may be used, or to any other person to
whom the Report is shown or in to whose hands it may come, and no other persons shall be entitled to
rely on the Report. If you wish to distribute copies of this report external to your organisation, then all
pages must be included.

BSI, its staff and agents shall keep confidential all information relating to your organisation and shall not
disclose any such information to any third party, except that in the public domain or required by law or
relevant accreditation bodies. BSI staff, agents and accreditation bodies have signed individual
confidentiality undertakings and will only receive confidential information on a 'need to know' basis.

This audit was conducted through document reviews, interviews and observation of activities. The audit
method used was based on sampling the organization's activities and it was aimed to evaluate the
fulfilment of the audited requirements of the relevant management system standard or other normative
document and confirm the conformity and effectiveness of the management system and its continued
relevance and applicability for the scope of certification.

As this audit was based on a sample of the organization’s activities, the findings reported do not imply
to include all issues within the system.

Regulatory compliance

BSI requires to be informed of all relevant regulatory non-compliance or incidents that require
notification to any regulatory authority. Acceptance of this report by the client signifies that all such
issues have been disclosed as part of the assessment process and agreement that any such non-

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compliance or incidents occurring after this visit will be notified to BSI as soon as practical after the
event.

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