EXAMPLES OF HOW CUSTOMERS JUDGE THE FIVE DIMENSIONS OF

SERVICE QUALITY

Responsiven
Industry Reliability Assurance Empathy Tangible
ess
Appointment Accessible, Knowledge Remembers Equipment,
s are kept on Answer about previous private
schedule. To questions dermatology problems space
Beauty care be about , and
(Customer) examined, dermatology Professional preferences.
treated by and
dermatologis experienced
ts. team
House Be there Clean up, Done within Cleaning
cleaning quickly when collect and the time stuff,
fast, quality you receive a dispose of requested by uniform
and booking. If garbage the customer
reasonable you are not
House price satisfied with
cleaning the service,
(Customer) just call the
customer
service
department,
all problems
will be solved
Freight Fast delivery Support Trust name, Customer Office area,
forwarding and to the packing the knowledgea Shipment warehouse,
(Customer) right goods, ble about Tracking billing
 destination ensuring no logistics statement
with damage,
reasonable labeling if the
price goods are
heavy
Produce Deals with Competent Acknowledg Warehouse,
according to problems employees, es and infrastructu
customer promptly, well train adapts to re,
Manufacturi requirements Using specific equipment
ng , Deliver the modern client need
product on machinery
time and
equipment
Offering a Accessible, Trusted Store Facilities,
wide variety adapts to source of customer report,
of items, as change goods, brand information, billing
well as recognition understand statement
Wholesale
providing client’s
pre-ordered industry
goods at low
prices