F AQ: Maybank Shopee Visa Platinum Credit Card

Q1 : W hen will the new Maybank Shopee Visa Platinum Credit Card be launched?
A1 : The new Maybank Shopee Visa Platinum Credit Card will be launched on 30th June 2020.

Q2 : How does the visual of the Card looks like?

A2 :
C ard Visual Product Description C ard N um ber

Maybank Shopee Visa 4567 8901 12345678

Platinum Credit Card

Q3 : W hat are the Maybank Shopee Visa Platinum Credit Card’s Benefits?
A3 : The New Card Benefit is being rewar de d with Mayb an k Shop ee Coins when you spend .

Eve ry 28th of each month and 9.9 / 11.11 / 12.12 and CNY Campaign
(1 Day) and Raya Campaign (1 Day) (Special)
Every RM1 Spend:
Shopee Spend 5x Maybank Shopee Coins
Dining/Paywave/Entertainment 4x Maybank Shopee Coins
Spend
Other Spend 1x Maybank Shopee Coins
Rem ainder of the Calendar year (Normal)
Every RM1 Spend:
Shopee Spend 2x Maybank Shopee Coins
Dining/Paywave/Entertainment 2x Maybank Shopee Coins
Spend
Other Spend 1x Maybank Shopee Coins
  Capped at 5,000 Maybank Shopee Coins per statement cycle
 Welcome gift of 5,000 Maybank Shopee Coins will be awarded upon activation and first retail transaction with a mini mum accumulative
 spend of RM300 within 60 days from the date card is approved (excluded from 5,000 Maybank Shopee Coins capped) 
 Excess spend will be converted to TreatsPoints(RM 1 = 1 TP)
  No Maybank Shopee Coins and TreatsPoints will be rewarded for all transactions go through “Deals, Top -ups & Bills” and
“Food & Services Vouchers” under Shopee app

N ote:
 Transactions for utilities, education, EzyPay and insurance will earn 1X Maybank Shopee Coin/ TreatsPoints
 The followin g transa ctio ns are not taken into accou n t in the accu m ula tion of Mayb an k Shope e Coin/ TreatsPo ints:
- Spend on government bodies, any reloads on e-wallets, payment via JomPAY and FPX;
- Spend that go through “Deals, Top-ups & Bills” under Shopee app;
- Spend that go through “Food & Services Vouchers” under Shopee app;
- Refunded, disputed, unauthorized or fraudulent retail transactions;
- Payment of card annual membership fees, interest charges, late payment charge, cash advance fee;
- Any Cash Back earning transaction;
- Any other form of service or miscellaneous fees.
Q4 : W hat is the Annual Fee for the card (including supplementary cards)?
A4 : This card is FREE for life.
Q5 : W ho can apply for this card and what is the minimum annual income?
A5 : Principal Cardmembers: Aged between 21 to 65 years old
Supplementary Cardmembers: Aged between 18 years old to 65 years old
Minimum Income: RM36,000

Q6 : If I have an existing Shopee account, will I be able to link it with the card?
A6 : Yes, the newly applied Mayba n k Shop ee Visa Platin u m Credit Card can be added into the existin g Shop e e acco u nt in Shop ee ’s applica tion . Kindly note that
the existing Shopee account has to share the same mobile number that was used to apply for the Maybank Shopee Visa Platinum Credit Card. You
may follow these steps:
1. From your Shopee App, go to ‘Me’ and select ‘Account Settings’.
2. Go to ‘Bank Accounts / Cards’ and select ‘+ Add New Credit Card’.
3. Key in your card details.
4. Information looks alright? Click ‘Confirm’
Q7 : As an existing Shopee account user, will I be eligible for the 5,000 Welcome Shopee coin?
A7 : Yes the 5,000 welcom e Mayb an k Shope e coin will be issued and credite d into your existin g Shop e e acco u nt as long as your mobile numb e r in the Shop ee
acco un t is the same as the mobile numb er of your Mayb an k Shop ee Visa Platin um Credit Card. Note that the 5 ,000 Shop ee coins will only be rewar de d to
the principal card holder with a minimum spend of RM300 within 60 days of approval.

Q8 : How do I apply for the card?

A8 : There are various ways for customers to apply for the new Maybank Shopee Visa Platinum Credit Card.
You may apply for the card online through our website at www.maybank2u.com.my;
  Applying through a link in the Shopee’s application;
 Submit a credit card application form to the nearest branch.
Q9 : Are there any rewards for new customer?
A9 : Yes, new customer will be awarded:
  5,000 Welcome Shopee Coins upon a minimum spend of RM300 within 60 days of approval.
 For the latest rewards, customer may refer to www.maybank2u.com.my

Q1 0 : Are the above rewards extended to supplementary cardmember?

A10 : No, only principal cardmember will receive the 5,000 Welcome Shopee Coins.

Q1 1 : W hen will I receive my Maybank Shopee Coins after using the card?
A11 : The Maybank Shopee Coins will be transferred to your Shopee account within 3 days (T+2) after the statement date.

Q1 2 : W here can I track my collected Maybank Shopee Coins?

A12 : You may track the coins in your Shopee account and also in your Maybank Shopee Visa Platinum Credit Card monthly statement.

Q1 3 : W hat will happen to my existing Maybank Shopee Coins if my card reported lost or stolen?
A13 : Your existing Maybank Shopee Coins will remain in your Shopee Account.
Note: If there is any issue with Shopee Coins, please contact Shopee Customer Service hotline at 03 -27779222 or in-app chat from Monday - Friday
9am-6pm.

Q1 4 : Are supplementary cardmembers entitled to Maybank Shopee Coins?

A14 : Yes, supplementary cardmembers are entitled to Maybank Shopee Coins and the number of coins awarded will be transferred to the principal
cardmember’s Shopee account.

Q1 5 : How do I know if my application has been approved?

A15 : An SMS or email will be sent to you to inform you the status of your application.

Q1 6 : I have yet to receive my Maybank Shopee Visa Platinum Credit Card, what should I do?
A16 : You may contact our Maybank Group Customer Care at 1-300-88-6688 for assistance.

Q1 7 : W hat should I do if I do not received the 5000 welcome Shopee Coins after activating and spending RM300 with my Maybank Shopee Visa
Platinum Credit Card? Do I need to contact Shopee’s or Maybank’s customer service?
A17 : The 5000 welcome Shopee Coins will be transferred to your Shopee account within 3 days (T+2). If you still do not receive it by then, kindly
contact Shopee Customer Service hotline at 03-27779222 or in-app chat to check on the coins.
Q1 8 : W hen will the Service Tax be charged to my new Maybank Shopee Visa Platinum Credit Card? Is it upon the activation of Shopee Card or first spend?
A18 : For new card, Service Tax will be imposed upon activation of the card. If the card is not activated within 3 months, the Service Tax will be imposed on the
3rd month.

Q1 9 : C an I use my Maybank Shopee Coins to off-set Service Tax or redemption of vouchers/items/Airmiles?

A19 : No.

Q2 0 : W ill there be any expiry period on the Maybank Shopee Coins?

A20 : For Shopee Coins utilization and expiration, you may refer to Shopee T&C at https://help.shopee.com.my/my/s/global-search/shopee%20coins

Q2 1 : W hat if my phone number is not sync between my Maybank Shopee Credit Card and Shopee Account?
A21 : The phone number has to be the same for both Maybank Shopee Credit Card and your Shopee Account so that you will be able to receive the
Shopee Coins earned. Kindly ensure that your phone number registered on both platforms are in sync.

Q2 2 : How do I change my phone number tied to my Maybank Shopee Credit Card?

A22 : You can change your phone number by calling Maybank Group Customer Care at 1-800-88-1801.