ANUJ JAIN

Email Id: anujjain80555@gmail.com

Contact No.: 88713 27375

OBJECTIVE

To obtain a challenging position where I can give best out of me which is conducive to learn
and grow at professional as well as personal level thereby directing my future endeavors as
an asset to the organization.

PROFESSIONAL EXPERIENCES – 3 Years (Feb 2019 to Till Date)

Currently I am working with AADS Tech services Pvt limited with L1 and L2 application
production support having 3 years of experience Configuring & troubleshooting Experience in
Application/ Production Support by using Linux, Oracle (SQL),. A quick learner and a strong
analytical ability, capable of mastering different domains, functional areas or skill sets. A person
with positive attitude who can give its best commitment towards its employer and adheres to
the quality processes and techniques required to deliver optimum results.

TECHNICAL SKILLS

APPLICATION/PRODUCTION SUPPORT :

 Programming Language : Shell Scripting

 RDBMS : Oracle (SQL), MS SQL
 Operating System: Unix/Linux
 Tools: Oracle SQL Developer, Putty, SQL, SQLite
 Other Tools: Control-M, remedy, Netcool, Icinga
 Extensive Experience in Application & Production Support, Maintenance and
Enhancement

EMPOLYMENT HISTORY
Client : AXIS BANK

Designation: Production Support Engineer

Database: Oracle 11g, UNIX

Duration: Feb 2019 to Till Date

Project Description:

Casa application is used in Axis bank for Account opening process. Tab and Mobile Support
Team interacting to us, if user will be getting any technical issues in account opening
process. We analyze the issue; resolve the same by using SQL Queries, UNIX commands. If
any issue regarding the server relate issue, we are checking the log files and interacting
with server team to resolving the same. If any issue regarding the Procedure issue, we are
interacting with Vendor and checking tables, procedure, function, jobs in PL/SQL and try to
resolve the issue. We are supporting to Axis client for Patch Deployment and Testing in
UAT.

My Roles & Responsibility:

 Conducting system study coordinating with team members for maintenance & support.
 Core skills are SQL, Basics of PLSQL and UNIX.
 Understanding the Requirements and Functional Specifications of change request.
 An effective communicator with excellent relationship management skills and strong
analytical, problem solving & organizational abilities.
 Application Production support Monitoring & Trouble shooting.
 Application Production support Monitoring & Trouble shooting.
 Providing L1 , L2 Support for production issues reported by customer
 To make sure that all servers and applications are running fine i.e. health status is green.
 Good experience in Application Production support
 Responsible for handling of incidents within SLA , providing RCA (Root Cause Analysis)
 Managing Outages and incident issues
 Managing the technical bridge
 SQL Database maintenance activity
 Working on Production and Non-Production, outages and priority issues
 Monitoring CPU Utilization and Memory Utilization and there alerts
 Change Request creation, managing, working and task implementation.
 Job Scheduling and monitoring on CONTROL-M.
 Troubleshoots batch job problems to identify which job-step failed, identify root cause, fix
the problem, and restart the job
 Ensure proactive measure to avoid errors/issues & escalations.
 Working on PRODUCTION Priority issues.
 Representing the team in production change management meetings, outage calls Impact
assessment meetings for production changes.
 Escalating the issues to the development and higher-level support teams for further
assistance if needed.
 Extending post-implementation, application maintenance and technical support to the
client.
 Always meet the SLA guidelines
Achievements :
 Silver Medal in show jumping in national level Horse Riding Competition .

EDUCATIONAL QUALIFICATIONS
 BE in Mechanical Engineering from Global Engineering college Jabalpur RGPV
University. With 6.91 cgpa in 2018.
 HSC Mahakoshal H.S. School Golbajar jabalpur MP Board. with 69.2% in 2014.
 SSC from Saraswati H.S. School Galgala Jabalpur MP Board with 69% 2012.

PROFILE
 Date of Birth - 28th june 1996
 Pan Card - BSSPJ8606A
 Aadhar Card - 4720 1802 1776
 Address - H.No. 34 Ganjipura Main Road jabalpur (mp)
 Passport - V2671807

DECLARATION

I hereby confirm that the information furnished above is true to the best of my knowledge
and belief.

Place: Jabalpur Signature

Date: (AnujJain)