SHAFATH AHAMED S

MOBILE: 8431935436

ahamed.shafath@gmail.com

PROFESSIONAL SUMMARY
• Perform and be responsible for all the SAP related customizing and developments
• Performing testing work
• Ticket handling and User Training
• Driving the development of functional and system specification

WORK EXPERIENCE

SAP Experience: 4 years

A competent professional with 4 years of experience in SAP Sales & Distribution (R/3) module
for Manufacturing & Service and Pharmaceutical & Medical Industries.

EXPERIENCE SYNOPSIS
TATA CONSULTANCY SERVICES (2016 T0 2022)
1. Role – SAP Sales and Distribution Functional Consultant
Duration – 2021 to 2022
Client: OLYMPUS Digital Solutions.
Responsibilities:
➢ Providing Production Support and solving end user problems by analyzing the
problem to provide solutions to the user generated error and incidents
➢ Analyzing the client’s as-is business process and mapping it to to-be business
processes by identifying the gaps Worked on Output determination, Copy
Control, Configuration of Output type, Sales Order etc.
➢ Prepared functional specification for the development of reports, interface, and
customizations
 ➢ Handled the requirements directly with the user and provided the Solution -
Proposed the changes in the design
➢ Worked on configuring the Standard Changes
➢ Analyzing the issues on subjects like customizing organizational structure, Pricing
determination ,Delivery and Billing process.

2. Role – SAP Sales and Distribution Functional Consultant

Duration – 2016 to 2019
Client: J&J
Responsibilities:
➢ Providing Production Support and solving end user problems by analyzing the problem
to provide solutions to the user generated error and incidents
➢ Validating Incidents and maintain a Knowledge base of all the incidents with root cause
and resolution.
➢ Analyzing the incident tickets and providing the permanent solutions
➢ Resolving tickets as per SLA
➢ Worked on configuring the Standard Changes

Additional Responsibilities:

➢ Work Closely with Users to Understand the Issue

➢ Assign the ticket Based on the Functional Area
➢ Weekly and Monthly reporting of Progress
➢ Critical Job Monitoring
➢ Handling Critical Communication to the End Users

TOOLS USED

• IRIS for Incident and Service Request Management.

• SAP Solution Manager for transporting of changes to different landscapes.
• Microsoft Office: Excel, PowerPoint and Word.
• Control-M for Job Scheduling and Monitoring.
• GLPI for Incident and Service Request Management.
EDUCATION

• 2019-2021: MBA in Lean, Operations & System, Christ University, Bangalore with 70%

• 2012 - 2016: B.E. [Production], PSG College of Technology, Coimbatore with 65%

• 2009 – 2012 PSG Polytechnic College, Coimbatore with 74%

• 2009 - Kerala Samajam English High School, Mangalore with 72%

CERTIFICATIONS

• Certification in Six Sigma Process (Green Belt)

• Simulation based Cross-functional Workshop by EnParadigm
• Value Stream Mapping by Beyond Z Consulting

ACHIEVEMENTS & EXTRA CURRICULAR ACTIVITIES

• Event Coordinator of Operations Event at National Level Techno-Managerial-Design Fest

Magnovite 2020, CHRIST University
• Coordinator of UG college Technical fest.
• Sports Enthusiast, plays Cricket, Volleyball and Badminton.

PERSONAL DETAILS

Father’s Name : M Shahul Hameed

Permanent Address : Mangala, Near Mosque, Kulasekharam, Kanyakumari – 629161.
Date of Birth : 11th Nov 1993
Language Known : English, Tamil, Malayalam, Kannada.
Interest & Hobbies : Cricket, Badminton, Movies.