Inside Letter head/

35 Buttercup Drive
address sender’s Hendon District
address Kingston 7

November 2, 2020
Mr Jeffery James
Store Manager
IAJ Motor Sales
13 Worthington Avenue
Date
Constant Spring Road.

Salutation/greeting
Dear Mr James:

Paragraph 1: Begin with your apology along with a detailed account of

the situation (to show you are fully aware of the situation and you care). Include
time, date and where the infraction took place.
Paragraph 2: Acknowledge the hurt and damage done, take full
responsibility without making excuses. You may elaborate here is the infraction
was serious.
Paragraph 3: Promise it won’t happen again, include a statement of
regret and explain your proposed solution OR provide some way of easing the
pain caused. If the complainant made a particular request or suggested a way in
which they would like the problem to be resolved, then you must state whether
or not you will grant the request.

Yours sincerely,

The complimentary
close with signature & _______________
full name Zenith Thompson