Faculty of Management, Multimedia University 1

BMG8054 Management Consultancy: Trimester 2124, 2021/2022

Appendix 1c

BMG8054
MANAGEMENT CONSULTANCY:
Semester 2124, 2020/2021
PRESENTATION
Online Reservation System for Care Canopy Sdn Bhd

Ahmad Faizal Mohd Zani – 1151404702

Thulaisidas V Nehru - 1201402595
Wan Ahmad Hasan Wan Ahmad Sanadi – 1201403021
 Faculty of Management, Multimedia University 2
BMG8054 Management Consultancy: Trimester 2124, 2021/2022

Appendix 1c

PROOF OF SUBMISSION

BMG8054 MANAGEMENT CONSULTANCY

Semester 2124, 2021/2022

THE PRESENTATION

PRESENTATION TITLE Online Reservation System for Care Canopy Sdn Bhd DATE 28 JAN 2022
GROUP MEMBERS Ahmad Faizal Mohd Zani STUDENT ID 1151404702
Thulaisidas V Nehru STUDENT ID 1201402595
Wan Ahmad Hasan Wan Ahmad Sanadi STUDENT ID 1201403021

ASSIGNMENT EVALUATION*: 1 2 3 4 5
SUBJECT KNOWLEDGE: Demonstration of knowledge in the course content with the integration of major and minor concepts. Display of
evidence of extensive research effort and depth of thinking to justify arguments and/or solutions. Appropriate retrieval and use of 1 2 3 4 5 6 7 8 9 10
information and information sources supporting analysis and design considerations. Evidence of audience attention. (CLO3, A4)
COHERENCE: Original and creative presentation of material. Use of diagrams and/or analyses with clarified presentation of ideas.
1 2 3 4 5 6 7 8 9 10
Presentation of grammar and error-free sentences. (CLO4, A4)
CONTRIBUTION: Demonstration of new information or application approach with a focus on stated criteria, analysis and constraints.
Display of effort in breaking new ground and building excitement about the application. Identification, evaluation and completion of all 1 2 3 4 5 6 7 8 9 10
requirements and objectives. (CLO3, A4)
CREATIVITY: Demonstration of imaginative and innovative recommendations accompanied by grounded rationale and justification.
1 2 3 4 5 6 7 8 9 10
(CLO3, A4)
PARTICIPATION AND SKILLS: Quality of speech and level of participation. Display of volume and eye contact, enthusiasm and 1 2 3 4 5 6 7 8 9 10
confidence. Meeting time allocation of presentation. (CLO4, A4)
TEAMWORK: Team cohesiveness in achieving objectives. Contribution value of team members. Display of mutual respect and
1 2 3 4 5 6 7 8 9 10
collaboration. (CLO4, A4)
TOTAL 60

PROOF OF ACKNOWLEDGEMENT
SUBMISSION: OF RECEIPT:

*1 – Very weak, 2 – Weak, 3 – Fair, 4 – Good, 5 – Very Good

Online Reservation System for
Care Canopy Sdn Bhd
Ahmad Faizal Mohd Zani – 1151404702
Thulaisidas V Nehru - 1201402595
Wan Ahmad Hasan Wan Ahmad Sanadi – 1201403021
Agenda
1. Overview
2. Background - Client organization
3. Project Info
4. Engagement Process
5. Methodology
6. Identified Issues and Proposed Solutions
7. Comparison
8. Projection of ROIs
9. Reflections
Overview

Team of consultant consist of DBA students from Report assessment on the adoption of the online
FOM, MMU for the fulfilment one of the module reservation system.
Management Consultancy

Purpose Outcome
Who We Task
Are?

• Opportunity to the company to improve their

process and marketing sales.
Establish a proposal to analyse and understand • Opportunity for consultant to learn and understand
the issue and proposal of solution that able to about the company demands and situation which is
suit company time and budget useful in the future.
Client’s Background
1. Care Canopy is a professional, creative team of event
management specialists based in Kajang Selangor.
2. Offers event planning management services, special
event coordination, high quality activities, and event
promotion.
3. Target market cuts across people of different class
and people from all walks of life, small and big
organizations.
4. Care Canopy vision is to be the top performing Event
Management Service and reliable by delivering high
quality services & meeting and exceeding the
expectation of customers, which will retain their
customers over the long term
Client Organisation Structure
Project Info
1. Enforcement of the Movement Control Order (MCO) has significantly reduced the
needs to have canopies and tents for which impact Care Canopy revenues
drastically.

2. Post MCO people return to the normal life , however, the number of canopy
reservation is still slow compared to Pre Covid season.
Project Info
3. At the same time the company is also facing the inherit data management issues:
• Record storage issue due to growing size of documents.
• Unable to analyse past data due to most data being in physical records.
• Security wise is not guaranteed to all information and data.
• Unexpected cost to outsource resources to fulfil the overbooking orders
• Improper inventory for all canopy/tents and event management materials

4. Client has approached the company seeking professional advice on the potential
solution and suitable approach.
Engagement Process
Business Case Scope
1. Consultant able to use their expertise to assess and 1. Listen, identify and validate the problem and issues
proposed the suitable solution faced by the client.
2. Client requires a fair and independent assessment 2. Identify suitable solution in the current market that
and proposal solutions. suits the client time and budget.
3. The proposed solutions will improve the client 3. Prepare a proposal for client presentation and
reservation process. Prevent miss the order and obtain official feedback from the client.
sales . 4. Work considered completed once the proposed
4. Client has final say on which option they wish to solution has been submitted and accepted .
proceed and the moving forward direction.

No Engagement Item Date Status

1 Introduction visit 3rd Jan 2022
2 Sharing of Client Preliminary Assessment 5th Jan 2022
3 Discussion and Finalization of Proposal 8th Jan 2022
4 Progress Sharing and Feedback 12th Jan 2022
5 Presentation and Report Submission 5th Feb 2022
Stakeholders Register
Designation Name Role
Project Sponsor • Co-chair the progress meeting and provide
Project Owner direction for the company.
Muhammad Hilmi Mohd Ali
• Responsible for the financial allocation for the
proposed solution
Project Leader Ahmad Faizal Mohd Zani • Co-chair the progress meeting
• Steer the implementation of the project.
• Provide timely updates on the project
(assessment) progress to the respective
stakeholders.

Core Team Thulaisidas V Nehru • Prepare documentation on the solution proposal

implementation
Wan Ahmad Hasan Wan • Managing the solution resource.
Ahmad Sanadi
Ad Hoc Khairul Anwar Main liaison between client and consultant
Members Provide information on products offered by the
company.
Responsible for the financial disbursement of the
company’s budget
Type of Client and Approach
1. Ultimate Client - It is expected that during this processes, members of the client company and
those in contact with the client company will be impacted with the recommendations that are
going to be proposed by us. We as the consultant will take all of this into account when
progressing the project.

2. Process Consulting - Based on the initial description of the issues faced by clients, consultant to
provide professional services as facilitator of change, by assisting member of the client’s company
to recognize and validating the problems and eventually reaffirm the solutions that are right for
their business.
Methodology: Fundamental Approach
Guided and characterized by the Process Consulting approach

As a facilitator of change Expert

help client to identify and
validate their problems
X who has specialist knowledge
to the problem identified
solely by the company

Solution finder Doctor- Patient

Discover the solutions to
the problems that are
X who takes responsibility for
diagnosing the problem for
suitable for the company. its patients

• Emphasize on listening, helping, and learning

• Begin by asking profound questions to reveal the genuine reasons
behind the problem
• Work collaboratively with client to continually learn towards solution
Methodology: Tools
▪ Interview, discussion, and observation
▪ Research & analysis - numerical analysis, association, and correlation

UNDERSTAND GENERATE
Generating Options
Understanding the problem

ANALYSE
DEFINE Analyzing Risks
Defining and identifying the
problem

5 STEPS
problem solving method:
CHOOSE
Choosing a solution
Methodology: Taking on Management Tasks

ONLINE
RESERVATION
SYSTEM
increase sales ensure that the common improve the
by adding law is followed ethical image of the
another • third party principles are company
channel for IP rights followed • Integrate
sales issue • not share the the online
• Via online confidential reservation
data method for
reservation
• not misuse better
system marketing
client data

ECONOMY LEGAL MORAL DISCRETIONARY

Focus on Enhancing i.e. improving performance, rather than completely

changing company role profile
Identified Problems and Proposed Solutions
List of Problems
Slow Reservation
• Slow reservation post pandemic.
Data management issues
• Record storage issue due to growing
size of documents.
• Unable to analyze past data due to
most data being in physical records.
• Security wise is not guaranteed to all
information and data.
Cost
• Unexpected cost to outsource
resources to fulfil the overbooking
orders
Inventory Keeping
• Improper inventory for all
canopy/tents and event management
materials
VS Proposed Solutions and Options
Improve Capability
01 01 • Increase capability of monitoring
& analyzing reservation data.
Customer Satisfaction &
Efficiency
• Increase customer satisfaction by via
02 02 ease of making reservation
• Increase efficiency in administration
via digitalization of data instead of
physical papers
Business Capabilities
03 03 • Improve business capabilities in
terms of capturing more online based
customers
Inventory Keeping & Process
04 04 • Proper inventory for all canopy/tents
and event management materials
• Improve process of reservation and
data retrieval
Proposed Solutions (Online Reservation System)

No Proposed Solution Description

1. In house development by subscribing one of the
public domain host.
2. The system will be developed from scratch with
In house development via using the latest web programming tool to meet the
1.
freelance services client’s requirements or
3. Few samples design will be presented to the
company for ideas selection. 15

4. Cloud based solution

Proposed Solutions (Online Reservation System) #2

No Proposed Solution Description

a. Streamline rental processes from quotation through to contracts and
invoices with full visibility of exactly what needs to be done each day
so that nothing gets missed and client’s customers’ needs are met.
3rd Party Software b. User are able to digitalize their event rental business and take
2. Vendor (MCS Rental advantage of integrated cloud solutions. (can leverage the usage of
Software) mobile apps and digital signatures, making rental easier)
c. Strategic decision making is easier with the ability to view real-time
reports and business intelligence on hire equipment availability and
utilization so that user are always in full control of your hire operation.
Proposed Solutions (Online Reservation System) #2

https://www.marqueehire.co.uk/
Proposed Solutions (Online Reservation System) #3

No Proposed Solution Description

a. A survey administration software offered by Google. Includes Google
Docs, Google Sheets, Google Slides, Google Drawings, Google Sites, and
Google Keep. Available free and also for business
b. Only available as a web application. Allows users to create and edit
surveys online while collaborating with other users in real-time.
c. The collected information can be automatically entered into a
3. Google Forms spreadsheet. Features include, but are not limited to:
• menu search,
• shuffle of questions for randomized order,
• limiting responses to once per person,
• shorter URLs, custom themes,
• automatically generating answer suggestions when creating forms
18
• an "Upload file" option for questions that require respondent to share
content or files from their computer or Google Drive.
Proposed Solutions (Online Reservation System)#3
Comparison - Advantage & Disadvantage on Proposed Solutions
Solution Advantage Disadvantage
One of the cheapest solution via Limited support service.
freelance services

Offer user a convenient way to do online After sales service, warranty period
reservation 24/7. They can do online usually very short.
reservation from client’s system
Developing in
House Online Automated emails give client’s The period/timeline to develop the
Reservation System customer confidence that their order systems, depending on the number of
via Hiring a will be processed accordingly. client’s request and requirements.
Freelancer
Minimize data entry, manual updates
and reliance on physical telephone
orders.

All data is stored in cloud-based system

and can be accessible any device and
anytime
Comparison - Advantage & Disadvantage on Proposed Solutions
Solution Advantage
Offer client’s customers a convenient
way to do online reservation 24/7. They
can submit online reservation, giving
your customers a unique and tailored
experience.
Automated emails give client’s
customer confidence that their order
will be processed accordingly.
3rd Party Software Minimize data entry, manual updates
Vendor (MCS and reliance on physical telephone
Rental Software) orders. All reservations online will go
directly into MCS-rm for processing by
the hire team,
Dedicated 24/7 customer service
support from the vendor.
All data is stored in cloud-based system
and can be accessible any device and
Disadvantage
High subscription fees.
May need to take up the full package
even the features are going to be
underutilized.
Subscription are contract based, how
many years the client intend to use the
service.
High penalty charges may occur, if
company decides to terminate the
vendor service before contact ends
21

anytime.
Comparison - Advantage & Disadvantage on Proposed Solutions
Solution Advantage Disadvantage
It is a free online tool, that allows you to Limited support service.
collect information easily and
efficiently. Only requires Google
account. If client requires larger space,
can switch to business account at
certain cost.
The interface is very easy to use. Any
user with an average Internet
knowledge can create forms using this
Google Form tool.
The forms are integrated with Google In order to use the advance features,
spreadsheets therefore user can access additional subscription fees is
to a spreadsheet view of the collected required.
data

User, you can get unlimited questions

and answers at no cost, while other
survey tools require a payment 22
depending on the number of questions
and recipients.
Comparison - Costing Breakdown for each type of Solutions
Option Description Cost Breakdown Note

Developers & Setting Up System Fees RM 2,500.00

Developing in
House Online
• Bluehost pricing plan
1 System via Domain (Bluehost) yearly subscription
RM 953.00 • Depends on currency
Hiring a (1st year) *
exchange rate
Freelancer
Total RM 3,453.00
The license fees may vary
based on number users and
Third Party License fees (First Year) (10 user x
RM 10,000.00 the features and package
Software RM1000 per user **
the client wish to subscribe.
2 Vendor (MCS Available features.
Rental
Setup, Configuring & Training Fees RM 3,000.00
Software)
Total RM 13,000.00

Google Form Free of Charge RM 0.00

3
Google Form Business Starter package (10 user x Google Form for Business
RM 2,400.00
for Business RM240 per year) *** Pricing details plan
Projection of ROI

1. The future projection client may expect with the

deployment of Online Reservation System is estimated at
10-20% sales booking increase.

2. Based on reference to the recent article,

▪ Enterprises can boost profits by speeding up cloud

adoption
▪ Malaysia e-commerce market to grow by 10.6% in
2021, reveals GlobalData
Reflection - Learning Outcome of This Project

Practice effective problem-solving skills- offer solutions to the

1
issues that the company is having

Demonstrate that consulting provide independent

2
assessment - unbiased perspective to a specific problem

Learning Importance of communication & influencing skills -

3
Outcome convincing other parties to take on our ideas with elegance

Importance of planning, strategy, and preparation - making

4 the company understand our case and why our solution is
valuable

Importance of time management -need feasible project given

5
time constraint schedule of activities
Reflection - Learning Outcome of This Project

Building rapport towards success - with client and also

6
among project team members

Groundwork for future education & consultant research -

7
if the company wants to pursue this path further

Learning
Outcome
References

1. Bluehost pricing plan

2. Depends on currency exchange rate – XE Currency

3. Google Form for Business - Pricing details plan

4. MCS Software case study for this client

5. Trafalgar Marquees

6. Malaysia e-commerce market to grow by 10.6% in 2021, reveals GlobalData

7. Enterprises can boost profits by speeding up cloud adoption

8. Problem Solving in Consulting

27
Thank You