A STUDY ON CUSTOMER SATISFACTION ON USING GREEN

PRODUCTS

Project submitted to Bharathiar University in partial fulfillment of

the requirements for the award of the Degree of
BACHELOR OF COMMERCE WITH COMPUTER APPLICATIONS

Submitted by

S ANOKE PRETHEESE PAUL

(Reg.No. 19BCC0103)

Under the Guidance of

T RAMESH KUMAR M.Com (CA)., M.Phil., M.B.A
Assistant Professor, Department of Commerce with Computer Applications

DEPARTMENT OF COMMERCE WITH

COMPUTER APPLICATIONS

Dr. SNS RAJALAKSHMI COLLEGE OF ARTS AND SCIENCE

(AUTONOMOUS)
Accredited by NAAC-UGC with “A+” Grade, Affiliated to
Bharathiar University, Coimbatore.
Approved by AICTE, Recognised by UGC and
Government of Tamilnadu.
COIMBATORE – 641 049.
TAMIL NADU, INDIA.
JUNE – 2022
 CERTIFICATE

CERTIFICATE
This is to certify that the project entitled “A STUDY ON CUSTOMER
SATISFACTION ON USING GREEN PRODUCTS” submitted to the Bharathiar
University, in Partial fulfillment of the requirements for the award of the Degree of
BACHELOR OF COMMERCE WITH COMPUTER APPLICATIONS. is a record
of original research work done by S ANOKE PRETHEESE PAUL (Reg.No.
19BCC0103) during the period 2018-2020 of his research in the Department of
Commerce with Computer Applications at Dr. SNS Rajalakshmi College of Arts and
Science (Autonomous) Coimbatore – 641 049.
 GUIDE HEAD OF THE DEPARTMENT

Submitted for Viva-Voce Examination held on …………………….

INTERNAL EXAMINER EXTERNAL EXMINER

 DECLARATION

DECLARATION

I, S ANOKE PRETHEESE PAUL (19BCC0103) hereby declare that the

project, entitled “A STUDY ON CUSTOMER SATISFACTION ON USING
GREEN
PRODUCTS” submitted to the Bharathiar University, in partial fulfillment of the
requirements for the award of the Degree of BACHELOR OF COMMERCE WITH
COMPUTER APPLICATIONS is a record of original and independent research work
done by me during 2019-2022 under the supervision and guidance of T RAMESH
KUMAR M.Com (CA)., M.Phil., M.B.A Assistant Professor, in the Department of
Commerce with Computer Applications in Dr. SNS RAJALAKSHMI COLLEGE OF
ARTS AND SCIENCE (AUTONOMOUS) COIMBATORE – 641 049.

Place: Coimbatore Signature of the Candidate

S ANOKE PRETHEESE PAUL

(Reg.No. 19BCC0103)
 ACKNOWLEDGEMENT

ACKNOWLEDGEMENT

I express my sincere thanks to all good-hearted souls who have contributed a lot for the
successful completion of this project.
 If words are considered as symbols of approval and tokens of acknowledgement, then let
the words play the heralding role of expressing my gratitude to all who have helped me directly
and indirectly during my project work

It is a great pleasure and privilege to acknowledge and express my deep sense of gratitude to my
guide T RAMESH KUMAR M.Com (CA)., M.Phil., M.B.A
Department of Commerce with Computer Applications of Dr. SNS Rajalakshmi
College of Arts and Science, (Autonomous) Coimbatore-641 049, for his valuable guidance,
expert advice and at most involvement in every stage of this research. He stood behind me
as a tower of strength to complete this mammoth task successfully.

I express my deep appreciation to Head of the Department of Commerce with Computer

Applications T RAMESH KUMAR M.Com (CA)., M.Phil., M.B.A of Dr. SNS Rajalakshmi
College of Arts and Science, (Autonomous) Coimbatore-641 049, for providing necessary
arrangements to do this project successfully.
I warmly acknowledge my sincere and devoted thanks to the CEO, Dr.M.DANIEL
M.Sc., M.Phil., Ph.D., and the Principal, Dr.R.ANITHA MBA(HR)., M.Phil., Ph.D., MCA,
MBA(Fin), NET., and our Vice Principal Dr.P.Naresh Kumar M.Sc., M.Phil., Ph.D., of Dr.
SNS Rajalakshmi College of Arts and Science (Autonomous) Coimbatore-641 049, for their
valuable guidance and support throughout my higher studies in this college.
I stand obliged to the Chairman Dr. S. N. SUBBRAMANIAN M.Tech., Ph.D., M.B.A.,
M.Phil., Ph.D., and the Correspondent Dr. S. RAJALAKSHMI B.Sc., M.B.B.S., D.G.O., and
the Technical Director Dr. S. NALIN VIMALKUMAR B.E., M.S., (U.S.A) Ph.D., (U.S.A) of
Dr. SNS Rajalakshmi College of Arts and Science, (Autonomous) Coimbatore – 641 049, for
granting necessary permission to undertake this research and also providing adequate facilities
to complete the same.
I warmly extent my thanks to all the faculty members in Department of Commerce
with Computer Applications for helping me by giving necessary information about the project.
I wish to express my gratitude to our College Librarian Dr. G. ULAGANATHAN
M.A., M.L.I.S., M.Phil., PGDSA., PGDLAN., Ph.D., and Library Staff Members of Dr.
SNS Rajalakshmi College of Arts and Science (Autonomous) Coimbatore-641 049, for granting
permission to refer the books and providing adequate facilities to carry out this project.
I express my sincere gratitude to My Parents, Brothers and Sisters for their love and
affection which encouraged me to complete this project successfully
 I express my sincere and special thanks to all My Loveable Friends, All My
Respondents and all other Well-Wishers who helped me in taking up such tasks and who
stood as pillars of strength to complete the project successfully.
Above all, I thank the GOD ALMIGHTY showering his abundant blessing on me in
each activity and for making each one of my attempts a successful one.
S. ANOKE PRETHEESE PAUL
TABLE OF CONTENTS
LIST OF TABLES
LIST OF EXHIBITS