HOTEL GUESTS SATISFACTORY SURVEY QUESTIONNAIRE

Name of Respondent: _______________________ Date: ______________

1. Overall, how friendly were the hotel staff members?

 Extremely friendly
 Quite friendly
 Moderately friendly
 Slightly friendly
 Not friendly at all

2. Overall, how polite were the hotel staff members?

 Extremely polite
 Quite polite
 Moderately polite
 Slightly polite
 Not polite at all

3. Overall, how professional were the hotel staff members?

 Extremely professional
 Quite professional
 Moderately professional
 Slightly professional
 Not professional at all

4. How quick was the check-in process?

 Extremely quick
 Quite quick
 Moderately quick
 Slightly quick
 Not quick at all

5. How clean was your room upon arrival?

 Extremely clean
 Quite clean
 Moderately clean
 Slightly clean
  Not clean at all

6. How well did the housekeeping staff clean your room?

 Extremely well
 Quite well
 Moderately well
 Slightly well
 Not well at all

7. Overall, how well-equipped was your room?

 Extremely well-equipped
 Quite well-equipped
 Moderately well-equipped
 Slightly well-equipped
 Not well-equipped at all

8. How comfortable were your bed linens?

 Extremely comfortable
 Quite comfortable
 Moderately comfortable
 Slightly comfortable
 Not comfortable at all

9. Overall, how quickly did the hotel staff respond to your requests?
 Extremely quick
 Quite quick
 Moderately quick
 Slightly quick
 Not quick at all

10. How convenient were the hours of the food service at this hotel?
 Extremely convenient
 Quite convenient
 Moderately convenient
 Slightly convenient
 Not convenient at all

11. How delicious was the hotel breakfast service?

  Extremely delicious
 Quite delicious
 Moderately delicious
 Slightly delicious
 Not delicious at all

12. How pleased were you with the quality of the food offered at this hotel?
 Extremely pleased
 Quite pleased
 Moderately pleased
 Slightly pleased
 Not pleased at all

13. How affordable was the hotel breakfast service?

 Extremely affordable
 Quite affordable
 Moderately affordable
 Slightly affordable
 Not affordable at all

14. How affordable was your stay at this hotel?

 Extremely affordable
 Quite affordable
 Moderately affordable
 Slightly affordable
 Not affordable at all

15. How likely are you to stay again at this hotel?

 Extremely likely
 Quite likely
 Moderately likely
 Slightly likely
 Not likely at all
I consent to participate in this survey
 Yes