Intercultural communication (final)

I. 10 câu multiple choice (1 point)

1. Which of the following statements is NOT true about the Japanese?

A. They tend to worry about their own needs more than the needs of their
families and companies.
B. Privacy is highly valued.
C. In business, high investment in research and development reflects the
Japanese’s long term orientation.
D. Japanese people have the tendency to avoid uncertainty.

2. A wai is:
A. A spicy dish of Thailand
B. A sweet dish of Thailand
C. A form of greeting in Thailand
D. A Thai dialect

3. In which country/countries is the thumb up sign used for counting

instead of giving a compliment?
A. The US
B. Australia
C. Germany
D. All of above

4. Which of the following cultures is a feminine one?

A. Japan (m)
B. French
C. Mexico (m)
D. Australia (m)

5. Which of the following countries has the highest uncertainty avoidance

according to Hofstede’s framework?
A. Korea
B. Germany
C. Thailand
D. The UK
6. Making the V sign with one’s palm facing oneself is considered very rude
in …
A. Japan and Korea
B. Australia and the UK
C. Australia and the US
D. France and Germany

7. In which of the following cultures are people most hesitant to give direct
refusals?
A. The US
B. France
C. Germany
D. Mexico

8. Which of the following statements is NOT true about French culture?

A. The French generally enjoy controlled debates and their arguments are often
dominated by logic.
B. The French are expected to follow social conventions and exhibit an
appropriate level of formality.
C. French children are generally taught at a young age to appreciate art.
D. France is a low power distance culture.

9. Which of the following statements is NOT true about the Germans?

A. They have the reputation for being tough negotiations.
B. They respect older people.
C. They include personal matters in business negotiations.
D. They have a fairly high index of uncertainty avoidance. (True)

10. Which of the following countries has the highest indulgence according
to Hostede’s framework?
A. Mexico
B. The US
C. Germany
D. Australia
II. 10 câu True-False (1 point)

1. Stereotypes are broad statements about a culture. They often originate from
prejudices, limited information, misinformation, or negative past experiences.
(TRUE)

2. Ethnocentrism is the ability to look at other cultures from the perspectives of

these cultures. (FALSE)

3. In low power distance societies, inequalities in power and status are accepted.
(FALSE)

4. In cultures with high uncertainty avoidance, traditions are regarded as a good

guide to the future. (TRUE)
5. In direct cultures, asking a question about a point previously agreed upon
means the speaker does not like the previous decision and wants to change it.
(FALSE)

6. In culture with external locus of control, people see no limits on what they can
do as long as they set their minds to it and make effort. (FALSE)

7. In many Asian cultures such as South Korea, VietNam and Japan, direct eye
contact is prohibited between people of different statuses. (TRUE)

8. Many monochronic-time cultures are low context, including the United States
and Germany. (TRUE)

9. In universalist cultures, a deal is a deal, whatever happens. (TRUE)

10. At stage 1 (unconscious incompetence) of cultural awarenessm you see that

the foreigners are very different from you. (FALSE)

III. 10 câu Matching (1 point)

1. Indirect/high context communication

2. Emotionally expressive style
3. Generalization
4. Internal locus of control
5. Particularism
6. Unconscious competence (spontaneous sensitivity)
7. Racism & colonialism
8. Collectivist culture
9. Inequality in power
10. Fatality culture

A. Looking at people’s behavior and note similarities with purposes of

description, not judgment.
B. Stage 4 of cultural awareness, meaning “You don’t know that you know.”
C. Communication believe they can express their respect to the others by letting
them know how they think and feel.
D. In this culture, harmony and interdependence in groups are the most
desirable.
E. It is natural in the culture with high power distance but artificial and
inconvenient in low power distance.
F. Referring to the culture which is more consistent to external locus of control.
G. Every cloud has a silver lining.
H. Intuitive understanding is appreciated and nonverbal cues may sometimes be
enough for a conversation.
I. Personal feelings have much influence on behavior and exceptions are
expected for certain situation.
J. The social problems or the extreme forms of ethnocentrism.

IV. Open questions (2 points)

1. What communication techniques does Yang use in response to Susan’s

question “Aren’t you glad you left?”

2. Why did the Japanese refuse to set up for the sales talk immediately?

3. When discussion was underway, what is the source of misunderstanding

between the Americans and the Japanese businessmen?