Final Assessment

Academic Year 2021-2022

Fall Term
LAN1153 Cross-Cultural Communication

Student Name: Aliyeva Assel Date: Time:

Variant 1
Section 1 Listening/10.00 pts
Section 2 Reading/10.00 pts
Section 3 Skills Test /20.00 pt.
Total 40 pts

Test Compiler
Date 08.11.2021
Approved

Almaty, « » 2021
 Final Exam / LAN1153 Cross-Cultural Communication Academic Year 2021-2022 / Fall term Variant 1

SECTION I LISTENING (10 pts) Japan to Recognize Ainu as Indigenous People

1. Listen and identify the statements below (5.0pts) as true (T) or false (F).

1. A website wrote about the hardships the Ainu faced. T

2. There are still income gaps between the Ainu and Japanese. T
3. Most Ainu are experts on their ancestry and history. F
4. A website wrote about the hardships the Ainu faced. T
5. An Ainu spokesman said he now wanted to sleep deeply. F

2. Choose the correct answer (5.0pts):

1) What has the Japanese government introduced?

a) a new law
b) a bill
c) a fine
d) a scheme

2) For how long have the Ainu been lobbying the Japanese government?
a) 37 years
b) centuries
c) generations
d) decades

3) What is the official number of Ainu in Japan?

a) around 25,000
b) exactly 25,000
c) just fewer than 25,000
• just over 25,000

4) How many Ainu do many observers say there are (unofficially)?

a) exactly 200,000
b) just fewer than 200,000
c) around 200,000
d) just over 200,000

5) What did the article say the Ainu have no knowledge of?
a) hardship
b) their ancestry
c) Hokkaido
d) government bills
 Final Exam / LAN1153 Cross-Cultural Communication Academic Year 2021-2022 / Fall term Variant 1

SECTION 2 READING Millennials in the Workplace (10 pts)

Task 1. (4 pts) Read the article and match the paragraphs A-D with their functions 1-4
1. Recommendations 2. Research 3. Background 4. Key findings
3A Millennials (those born between the early 1980s and the early 1990s) make up a huge part of our
workforce but they seem to lack loyalty to the companies and the leaders they work for. Multinational
companies are noticing larger turnover rates of millennials as employee retention rates fall. This report
looks at the findings of two large-scale surveys on the mindset of the millennial generation and
explores how organisations can strive to address these needs, increase employee engagement and
encourage retention.
42B In a global survey conducted by PricewaterhouseCoopers (PwC), more than 40,000 millennial
(born between 1983 and 1993) and non-millennial responses were collected on the topics of workplace
culture, communication and working styles, pay structure, career development, work–life balance, etc.
In a separate global survey conducted by Deloitte, more than 10,000 millennials participated in a study
about their perceptions of the threats and opportunities in the complex world of work.
24C
 Millennials are as committed to their work as their more senior colleagues.
 Millennials value interesting work and a good work–life balance. They do not believe
that excessive work demands are worth sacrifices in their personal lives.
 Millennials want flexibility in their working hours and are willing to give up pay increases
and promotions for a flexible working schedule. They believe that success should be measured
by productivity, not by the number of hours they are seen in an office.
 Millennials want to feel supported and appreciated by their company and their superiors.
 Millennials want more opportunities to develop their skills. These include technological
skills, teamwork and interpersonal skills.
 Millennials believe that businesses and business leaders should contribute to the improvement
of society and they are more likely to be loyal to a company with strong ethics.
1D Organisations and managers wanting to retain millennials should consider:
 monitoring their workload and satisfaction levels with their work–life balance
 creating a flexible work culture where employees have more control over their working
hours and their work location
 providing meaningful work and interesting opportunities
 offering help and support in continuing professional development
 changing the organisation's goals from being mainly about profit-making to motives that
address social concerns and solve wider societal problems.
Task 2. (6 pts) Are the statements true or false?

1. This report is based on surveys that only questioned people born between 1983 and 1994. F
2. The surveys were conducted in several different countries.T
3. Millennials are less loyal to their companies than non-millennials.F
4. Millennials believe that their technological skills are sufficiently advanced.F
5. Managers should be aware of how happy their staff is with the work amount they have been given.T
6. Managers should worry about their own work–life balance and not concern themselves
with problems in society.F
 Final Exam / LAN1153 Cross-Cultural Communication Academic Year 2021-2022 / Fall term Variant 1

SECTION 3. CROSS-CULTURAL COMMUNICATION SKILLS (20.00 pts)

TASK 1. Choose the correct (10 pts):

1. An interlocutor is a person who

a. sends messages to internationally located companies.

b. takes part in a dialogue or conversation.
c. is able to convey or exchange information, news, or ideas, especially one who is eloquent or skilled.

2. What is considered as the oldest form of communication

a. verbal communication b. non-verbal communication c. paraverbal communication

3. Tempo, height, volume, speed, rhythm, pauses, intonation, coughing, sighing, groans refer to:
a. verbal communication b. non-verbal communication c. paraverbal communication

4. In the course of lectures was NOT highlighted the cross-cultural dimensions model by:

a. Edward Hall and Richard Lewis

b. Fons Trompenaars and Charles Hampden-Turner
c. Richard Lewis and Geert Hofstede

5. According to R.Lewis, all the cultures in the world can be of the following types:

a. multiactive, proactive, reactive

b. reactive, responsive, linear active
c. linear active, multiactive, reactive

6. R.Lewis came to the conclusion that people can be divided into 3 categories, based on their

a. nationality b. religion c. behaviour

7. Ethnocentrism is

a.the act of judging another culture from one’s own cultural filters
b.an attitude or mindset which presumes the superiority of one’s own worldview, sometimes without even
acknowledging the existence of others.

c. both a and b

8. The theory of assumes the equality and validity of all groups and does not judge others
by the standards of one’s own culture.

a. Ethnorelativism b. Eurocentrism c. Cultural relativism

9. the idea of viewing another culture with no preconceived notions or judgments.

a. Eurocentrism b. Ethnocentrism c. Cultural relativism
10. The Developmental Model of Intercultural Sensitivity was proposed by

a. Dr Milton Bennett b. Dr William Graham Sumner c. Fons Trompenaar

 Final Exam / LAN1153 Cross-Cultural Communication Academic Year 2021-2022 / Fall term Variant 1

TASK 2. Read the extract and choose the appropriate phrase in bold (5pts):

SPACE

Personal space is very powerful, and people are (1) not happy if other people stand too close to them.
Edward T. Hall, the anthropologist, created the concept of an individual having (2) three parts/four
types of personal space. Intimate space is (3) closest to the body and is for very close friends and
family. Personal space is for people we have known (4) quite well and whom we are comfortable
with. Social space is for people we know less well, and public space is for people we do not know in
larger audiences, such as a (5) class or lecture.

TASK 3. Match the Strategies 1-5 with Recommendations A-E (5pts)

1.Aim for dialogue, not debate A Be aware of your stereotypes and communication styles -
and the way in which you may come across to other people.

2.Be structured and clear. B Identify common goals and develop a shared perception of
equal status.

3. Be open and friendly. C Structure your language in a clear and logical way with one
idea per sentence.

4. Make sure your verbal and non- D Demonstrate patience, positive feedback and human interest
verbal communication agree. (this works well in any culture).

5. Know yourself to know others. E Be yourself, and use body language that is natural to you.

1B 2С 3D 4a 5e