uestion 1

1 / 1 pts
In your network infrastructure project XYZ, you have determined the type, format,
value, and information needs of the stakeholders through communication
requirements analysis. Project resources should be expended only on
communicating information that:

Originates from the sponsor or the project management office

Has been generated by the project team members only

Is relevant to the most influential and powerful stakeholders

Correct!

Contributes to project success or where a lack of communication can lead to a failure.

Explanation: Communication requirements analysis determines the information type,

format, value, and need of the stakeholders and identifies information that is most
crticial to success or where a lack of communication can lead to a failure.

Question 2
1 / 1 pts
A project manager is in the process of ensuring that the information needs of the
project stakeholders are met by monitoring and controlling communication
throughout the project life cycle. The project manager is involved in which
process?

Direct and Manage Project Work

Monitor and Control Project Work

Correct!
Monitor Communications

Manage Communications

Explanation: Monitor Communication is the process of ensuring that the information

needs of the project stakeholders are met by monitoring and controlling communication
throughout the project life cycle. The focus of this process is to ensure efficient
information flow to all stakeholders at any moment in time within the project.

Question 3
1 / 1 pts
As a project manager, Henry is cognizant of the importance of effective
communication, and he always makes sure that he has the proper physical
mannerisms such as facial expressions, hand gestures, and body language, while
conveying a message. He is also particularly observant to the pitch and the tone
of his voice, and he tries to receive comments and feed back from the receiver
while communicating. What percentage of Henry’s message is sent through
nonverbal communication?

Approximately 10 to 20 percent

No more thn 30 percent

No more than 45 percent

Correct!

More than 50 percent

Explanation: About 55 percent of all communications are nonverbal (e.g, based on

physical mannerisms such as facial expressions, hand gestures, and body language.

Question 4
1 / 1 pts
You are in the plan communications management process to identify
the information and communication needs of the people involved in your project
by determined what needs to be communicated, when, to whom, with what
method, in which format, and how frequently. Which is MOST closely linked to
this process?
Correct!

Communication Requirements Analysis

Information Management System

Interpersonal Skills

Project Reporting

Explanation: Communication Requirements Analysis is a tool & technique in the plan

Communications Management process . Project reporting and Information Management
Systems are tools & techniques within manage communication process. Interpersonal
skills are associated with the Mange Stakeholder Engagement process (stakeholder
management).

Question 5
1 / 1 pts
A project manager is leading a team of fifteen team members. One of the team
members is not dedicated to the project and is having a performance issue. What
form of communication can the project manager use to address this kind of
situation?

Informal Written

Correct!

Informal Verbal
Formal Written

Formal Verbal

Explanation: The project manager should have an informal verbal discussion with the
team member about the lack of dedication and poor performance. The goal is to
address the concern of the project manager and to identify areas for improvement as
well as any training needs for the team member. If this method is not effective, then the
project manager should consider a formal written approach as the next step.

Question 6
1 / 1 pts
You recently successfully completed a data center project that has been in
production for more than a month. All the stakeholders have formally approved
the project, and no issues have been reported since it has been in production.
While reviewing one of the deliverables of your project with a Project manager
who is preparing for a similar project, you discover a problem in your project that
may cause a minor safety issue in the future. What should you do under this
circumstance?
Correct!

Communicate with your management about your finding both verbally and in writing

There is no need to bring this minor safety issue to the attention of the customers since
no complaints have been filed

Call the customers immediately and inform them about the safety issue

Since it is a minor safety concern, it can be fixed without letting the customer know
about it

Explanation: Even though no complaints no complaints have been filed and the issue
is relatively minor, the project manager should report this sort of finding to management
and take action as per management's recommendation.
Question 7
1 / 1 pts
You have been managing a multi-year construction project for one of your most
important clients. You requested your lead business analyst to develop a report
that will capture project results for the last four years and illustrate whether
project performance is improving or deteriorating. You are interested in which of
the following reports?
Correct!

Trend Report

Variance Report

Forecasting Report

Progress Report

Explanation: A trend report examines project results over time to see if performance is
improving or deteriorating

Question 8
0 / 1 pts
You have fifteen identified internal and external stakeholders in the network
infrastructure project you are supervising. You are sending out progress and
status reports to all you stakeholders on a regular basis as per your
communications management plan. One of the stakeholders needs a very
specific progress report on her team’s deliverables and sends you an urgent
email requesting you to send the report as soon as possible. Your bandwidth is
almost fully occupied in various project-related activities, but you have to find
some spare time to fulfill this unexpected request from the stakeholder. What will
be your BEST course of action?
Correct Answer

Consider it as part of the manage Communications process and send out the request
report.
Consider it as gold plating and ignore the request from the customer

You Answered

Inform the stakeholder that you are unstable to send out ad hoc reports as it not
included in the project communications management plan

Complain to the sponsor about this unreasonable request from the stakeholder

Question 9
1 / 1 pts
You are the project manager of a very important software development project in
your organization. As you are closely monitoring and managing your project, you
are happy that the project is progressing as per your plan. You reviewed the
status of all the deliverable with your team members prior to having a project
status update meeting with the stakeholders. Your team has developed a
prototype, or a working model of the proposed end product, and it will be
presented to the stakeholders for interaction and feedback. This will be an
iterative process, and the prototype may be modified numerous times to
incorporate the feedback until the requirements have been finalized for the
product. Which one of the following will you do in your status meeting?

Do not mention anything about the prototype

Demo the prototype to the stakeholders and obtain their formal approval

Correct!

Report on the progress of the prototype and point out that it’s a completed task

Review the technical documentation of the prototype and obtain the formal approval.
Explanation: Usually the project manager reports on the progress of the project in a
status meeting rather than demoing any prototype or reviewing any technical
documentation.

Question 10
0 / 1 pts
While planning communication for the network infrastructure project to which
you have been assigned as project manager, you know you have to pay particular
attention to your body’s mannerisms, facial expressions, and the tone and pitch
of your voice to communicate effectively. All of the following are FALSE about
communication EXCEPT:
You Answered

Acknowledge means the receiver has received and agreed with the message

Correct Answer

Encode means to translate ideas or thoughts so that others can understand them

Noise has nothing to do with sending and receiving messages

Verbal communication is more important than nonverbal communication