PL Parcel Special Price List

DHL PARCEL PRICE LIST
SPECIAL PRICELIST
dhlparcel.pl
Applicable as of 1 May 2022
1
DHL SERVICEPOINTS
CLOSE-BY AND COMFORTABLE!
13 000
DHL ServicePoints
SA
SU
96%
open on the weekends
92%
open until 21:00
7 DAYS
to pick up
You can find DHL ServicePoints on networks
2
CONTENTS
DOMESTIC SHIPMENTS
Domestic shipments weighing up to 31.5 kg 4-7
DHL PARCEL POLSKA
Domestic shipments with the “from door to door” delivery on the following
business day
DHL PARCEL PREMIUM

Domestic shipments with the “from door to door” delivery on the following
business day, with a guarantee of return of costs if delivery is not on time1
DHL PARCEL 9
Delivery is made “from door to door” by 9 am the following business day, in selected
towns and cities of Poland, with a guarantee of return of costs if delivery is not on time1
DHL PARCEL 12
Delivery is made “from door to door” by 12 noon the following business day, in selected
towns and cities of Poland, with a guarantee of return of costs if delivery is not on time1
DHL PARCEL RETURN POLSKA

A perfect service for sellers whose customers wish to return products.
Delivery on the following business day
Domestic shipments and pallets with a weight over 31.5 kg 8-9

DHL PARCEL MAX
Shipments over 31.5 kg, including pallets, delivery the following business day
to most towns and cities in Poland in the “kerbside drop-off” system
Additional services, additional payments, additional

information 10-14
15-20
INTERNATIONAL SHIPMENTS
International shipments weighing up to 31.5 kg2
DHL PARCEL CONNECT
Road shipments to selected EU countries and United Kingdom, with a delivery
time of 2-5 days 3
DHL PARCEL INTERNATIONAL

Road shipments to selected EU countries, with a delivery time of 4-7 days 3
DHL PARCEL RETURN CONNECT

Road shipments from selected EU countries to Poland, with a delivery time of 2-5 days 3
DHL PARCEL RETURN INTERNATIONAL

Road shipments from selected EU countries to Poland, with a delivery time of 2-18 days3
Additional services and additional payments 21-24
SOLUTIONS FOR THE SENDER AND THE CONSIGNEE 25-26
All “DHL Parcel” marking refers to DHL Parcel Polska Sp. z o.o.
This Price List applies to companies and institutions, following written arrangements contained in a separate agreement concerning
the provision of shipping services. To view the updated price list, go to www.dhlparcel.pl.
In case of Customer delays his payments, DHL Parcel Polska Sp. z o. o. initiates debt collection process, which can be stopped only when
all overdue amount is paid. Until debt collection process is finalized, Customer can ship his parcels based on prices published
in „CENNIK PRZESYŁEK KRAJOWYCH I MIĘDZYNARODOWYCH DLA KLIENTÓW INDYWIDUALNYCH”, valid for the day of shipping goods.
1
In accordance with the GT&C for the provision of domestic shipping and postal services of DHL Parcel Polska Sp. z o.o.
2
Detailed information on weight limits is available on pages 15-20.
3
3
Depending on the country of delivery or shipment. More information on pages 15-18.
DOMESTIC SHIPMENTS WITH WEIGHT UP TO 31.5 KG – BASIC CHARGES Not palletized
Package DHL Parcel DHL Parcel DHL Parcel DHL Parcel DHL Parcel
weight Polska Premium 12.002 9.002 Return Polska
PK1 34.50 43.20 53.90 84.80 34.50
5 kg 42.10 50.70 59.00 99.10 42.10
10 kg 48.90 57.90 65.90 115.20 48.90
20 kg 56.90 65.90 75.40 140.70 56.90
31.5 kg 68.10 77.00 85.60 164.00 68.10
1
PK – documents in a cardboard DHL envelope with a weight of up to 1 kg.
2
Service available for selected postcodes. More information about the availability of time-definite services in online tools provided by DHL Parcel and in the
DHL Parcel Customer Service Department.
All prices are in PLN and will be increased by the value-added tax at the applicable rate.
HOW TO CALCULATE THE COST OF A SHIPMENT
BASIC CHARGE FUEL AND ROAD CHARGES FOR ADDITIONAL VAT

determined on the basis SURCHARGE SERVICES AND/OR SURCHARGES at the applicable
of the higher of real for the current amount more information on pages 10-14 rate
or volumetric weight of surcharge
(more information go to www.dhlparcel.pl
on page 6)
4
DOMESTIC SHIPMENTS
with weight up to 31.5 kg
ADDITIONAL SERVICES AVAILABLE TO

DHL PARCEL POLSKA, DHL PARCEL PREMIUM, DHL PARCEL 9, DHL PARCEL 12, DHL PARCEL RETURN POLSKA
Shipment insurance Electronic Proof of Delivery (ePOD)

Charge depending on the declared value of shipment: Included in the basic charge
• up to PLN 50 000 – PLN 3.50
• between PLN 50 000 and PLN 100 000 – 0.2% of declared value
eInvoice Shipment at DHL ServicePoint

Included in the basic charge Included in the basic price
ADDITIONAL SERVICES AVAILABLE TO

DHL PARCEL POLSKA, DHL PARCEL PREMIUM, DHL PARCEL 9, DHL PARCEL 12,
Cash on delivery collection (COD) Saturday pick-up

Charge: PLN 7 + 1% of the collection value Charge: 50% of the basic charge, but no less than PLN 15
Each shipment with the COD service is subject to
additional insurance.
Return of undeliverable shipment

Return of confirmed documents (ROD) Charge: 100% of the basic charge
Charge: PLN 13
Company packaging
and consumable supplies
Email/SMS notifications Charge for cardboard packaging (depends on the dimensions),
Included in the basic charge plastic pouches, envelopes, sleeves and labels.
24.5 x 23.5 x 10.5 (cm) (S) PLN 2.00
49.5 x 23.5 x 21.0 (cm) (M) PLN 3.50
Pre-Delivery Information (PDI) 49.5 x 47.0 x 21.0 (cm) (L) PLN 5.00
Charge: PLN 5 49.5 x 47.0 x 42.0 (cm) (XL) PLN 6.00
Plastic pouches PLN 0.90
Envelope PLN 0.60
Self-adhesive sleeve PLN 0.10
Redirect parcel Self-adhesive label PLN 0.051
Included in the basic charge The cost of shipping consumables shall be borne by the purchaser,
in accordance with DHL Parcel Price List Special Price List.
Change of address Proof of Delivery (POD)

Charge: PLN 10 – within the DHL Parcel deliverer’s Terminal Charge: PLN 12 when requesting the service at the time of
Charge: 100% of the basic charge – between two DHL Parcel sending the shipment
Terminals Charge: PLN 18 + PLN 5 for each additional copy of the
document when ordering the service after the shipment is
sent (available for 1 year after the shipment is delivered)
Collection at DHL ServicePoint
and DHL Locker Written order
Included in the basic charge
Charge: PLN 5 for the order
Delivery to neighbour
Included in the basic charge Telephone Order
Saturday delivery Report on undelivered shipments

Charge: 50% of the basic charge, but no less than PLN 15
Delivery between 6 p.m. and 10 p.m. Third party payer

Charge: PLN 12 Charge: 3 PLN
Detailed description of the services on pages 10-12
1
abels available in rolls of 250 pcs and 1,000 pcs.
L
Price depends on the number of labels on the roll (pc price x number of pcs on the roll). 5
DESCRIPTION OF THE
DHL PARCEL POLSKA, DHL PARCEL PREMIUM, DHL PARCEL 9
AND DHL PARCEL 12 SERVICES
Weight and dimensions of each item in a shipment Up to 31.5 kg

L 0,6 m
(including packaging): DH
1,2
• Multi-item shipments. m
m
• Maximum weight of item: 31.5 kg. 0,6
• Maximum number of items in a shipment: 15.
• Dimensions of a standard item: 1.2 x 0.6 x 0.6 m. If the longest dimension
of an item is longer than 1.2 m or any of the other dimensions exceeds
0.6 m, an additional charge for the non-standard item is applied.
• Minimum dimensions of item 0.15 x 0.11 x 0.01 (m).
• Maximum length of item: 2 m.
• Total sum of dimensions (length + width + height) does not exceed 3 m.
Method of calculating charges:

Pick-up and delivery:
• Door-to-door. • The charges are calculated in accordance with the tables on page 4.
• A request for a DHL Parcel courier to collect a shipment can be placed • For each item in a shipment the volumetric weight is calculated
via online tools provided by DHL Parcel or by phone with the DHL Parcel according to the following conversion rate: [length (cm) x width (cm)
Customer Service Department. Regular pick-ups can be scheduled upon x height (cm)] / 4,000 or 1 m3 of shipment = 250 kg.
prior agreement with a DHL Parcel Sales Representative. • The rule is to select the greater of the actual
• Shipments are typically collected from Monday to Friday and delivered or volumetric weight of the item
on the next business day: by the end of the day (DHL PARCEL POLSKA, • For element which volumetric weight exceeds 31.5 kg extra
DHL PARCEL PREMIUM), by 9 a.m. (DHL PARCEL 9) charges will be applied: basic charge for parcels above
or by noon (DHL PARCEL 12). 31.5 kg and extra charge for volumetric weight.
All prices are in PLN and will be increased by value-added tax at the applicable rate.
To learn more about the services, go to www.dhlparcel.pl or contact the DHL Parcel Customer Service Department.
6
DESCRIPTION OF THE
DHL PARCEL RETURN POLSKA
Weight and dimensions of the shipment Up to 31.5 kg

(including packaging): 0,6 m
DHL
• Single-item shipments. 1,2
m
• Maximum weight up to 31.5 kg. m
0,6
• Maximum dimensions of a standard shipment: 1.2 x 0.6 x 0.6 m.
If the longest dimension of an item is longer than 1.2 m or any of
the other dimensions exceeds 0.6 m, an additional charge for
the non-standard item is applied.
• Minimum dimensions of item 0,15 x 0,11 x 0,01 (m).
• Maximum length of item: 2 m. • Requestor’s customer receiver the return handling manual. It contains
• Total sum of dimensions (length + width + height) does not exceed 3 m. hyperlink to www.dhl24.com.pl/zwroty. The site provides all the
information for processing the shipment and data about availability
Sending a shipment: of DHL Parcel points.
• The Requestor decides how the return label is to be provided, choosing Shipment delivery:
from the following:
- create and print the label and ship it inside the packaging, with the item • Delivery address is defined by Requestor.
being shipped • Shipments are delivered via courier on business days.
- create the label and email it as a PDF attachment
- forward the link to the online form that allows the Requestor’s customer Method of calculating charges:
to create a return label. • Returns are always made at the Requestor’s expense.
• To prepare and print a return label, you use the online tools used for • Charges are calculated in accordance with the table on page 4.
creating a shipping label.
• For each shipment the volumetric weight is calculated according to
• The Requestor chooses to make the return method available. He can the following conversion factor: [length (cm) x width (cm) x height (cm)]
choose between scheduling a pick-up or shipping at a DHL Servicepoint. /4,000 or 1 m3 of shipment = 250 kg.
• The maximum dimensions and weight of a parcel from a DHL Parcel point: • The rule is to select the greater of actual or volumetric weight of
31.5 kg, 1.2 x 0.6 x 0.6 m. a shipment.
• Non-standard shipments may only be shipped by scheduling a pick-up. • For element which volumetric weight exceeds 31.5 kg extra charges will
• The Requestor can order a courier, who brings the label for the customer. be applied: basic charge for parcels above 31.5 kg and extra charge for
Order is submitted on the next business day. volumetric weight.
7
DHL PARCEL MAX – BASIC CHARGES Domestic shipments with weight over 31.5 kg and / or palletized
Distance1
50 km 150 km 300 km 450 km 600 km 900 km
Weight of the shipment2
Zone I Zone II Zone II Zone IV Zone V Zone VI
40 kg 74 95 107 116 128 134
60 kg 82 107 128 134 148 159
80 kg 97 118 153 164 176 189
100 kg 109 130 174 185 201 214
150 kg 118 153 218 242 267 291
200 kg 131 172 261 299 334 371
250 kg 140 195 309 356 402 448
300 kg 153 216 353 412 467 529
350 kg 162 237 395 463 536 609
400 kg 172 258 437 520 603 687
450 kg 185 284 491 585 687 788
500 kg 201 311 536 644 758 866
600 kg 221 342 602 732 837 971
700 kg 245 379 673 837 926 1 085
800 kg 279 416 743 927 1 009 1 190
900 kg 290 448 817 1 032 1 110 1 306
1 000 kg 330 487 894 1 132 1 200 1 428
1 250 kg 366 545 998 1 250 1 345 1 596
1 500 kg 422 603 1 100 1 367 1 485 1 759
1 750 kg 457 662 1 203 1 484 1 630 1 926
2 000 kg 523 718 1 303 1 600 1 771 2 092
2 250 kg 545 772 1 407 1 718 1 914 2 258
2 500 kg 580 830 1 511 1 831 2 055 2 426
1
To calculate the distance, use the Distance Calculator (available on www.dhlparcel.pl).
2
Total weight of items in a shipment for a single consignee.

determined on the basis of the SURCHARGE SERVICES AND/OR SURCHARGES at the applicable
higher of real or volumetric for the current amount more information on pages 10-14 rate
weight (more information of surcharge go to
on page 9) www.dhlparcel.pl
8
DOMESTIC SHIPMENTS AND PALLETS
with weight over 31.5 kg
ADDITIONAL SERVICES AVAILABLE

DHL PARCEL MAX
Shipment insurance Proof of Delivery (POD)
Charge depending on the declared value of shipment: Charge: PLN 12 when requesting the service at the time of
• up to PLN 50,000 – PLN 11 sending the shipment
• between PLN 50,000 and PLN 100,000 – 0.2% of declared value Charge: PLN 18 + PLN 5 for each additional copy of the document
when ordering the service after the shipment is sent (available
Cash on delivery collection (COD) for 1 year after the shipment is delivered)
Charge: PLN 7 + 1% of the collection value
Each shipment with the COD service is subject to additional Electronic Proof of Delivery (ePOD)
insurance. Included in the basic charge
Return of confirmed documents (ROD) Written order

Charge: PLN 13 Charge: PLN 5 for the order
Email/SMS notifications Telephone order

Included in the basic charge Charge: PLN 5 for the order
Pre-Delivery Information (PDI) Report on undelivered shipments

Charge: PLN 5 Included in the basic service
Change of address Pallet sales

Charge: PLN 10 – within the DHL Parcel deliverer’s Terminal Charge: PLN 30 per pallet
Charge: 100% of the basic charge – between two
DHL Parcel Terminals eInvoice
Saturday delivery
Charge: 50% of the basic charge, but no less than PLN 15 Third party payer
Charge: 3 PLN
Saturday pick-up
Charge: 50% of the basic charge, but no less than PLN 15
Return of undeliverable shipment

Charge: 100% of the basic charge Detailed description of the services on pages 10-12
Department. If shipments containing more than 5 pallets are to be sent to a

DESCRIPTION OF THE single consignee without prior consultation with the DHL Parcel Customer
Service Department,the time frame for delivering each subsequent shipment
DHL PARCEL MAX beyond the first shipment will be extended: (a) if delivery is to be made on the
next business day – by one business day or more, depending on the number of
Weight and dimensions of each item in a shipment shipments sent; (b) if delivery is to be made within two business days – by two
(including packaging): business days or a multiple thereof, depending on the number of shipments
sent. DHL Parcel will determine the order of deliveries.
• The maximum weight of an item not placed on pallet is 50 kg.
The maximum actual or volumetric weight of an item placed on a pallet is Pick-up and delivery:
1,000 kg (together with the pallet). • In areas accessible by delivery trucks the service is performed on ramp to ramp.
• Maximum weight of a shipment (actual or volumetric) 2,500 kg. • Pick-up and delivery involves placement of the shipment and its removal
• Dimensions of a standard shipment: from the open load-carrying body1. Additional loading and unloading
- placed on a pallet (including the pallet): 1.2 x 0.8 x 2.1 m, activities are the customer’s responsibility.
- not placed on a pallet (including packaging): 1.2 x 0.6 x 0.6 m. • Shipments are typically collected from Monday to Friday and delivered
If any of the dimensions exceeds the aforementioned dimensions, on the next business day or within 2 business days2.
an additional non-standard item charge is applied. • A request for a DHL Parcel courier to collect a shipment can be placed via online
• Minimum dimensions of a single item: tools provided by DHL Parcel or by phone with the DHL Parcel Customer Service
- for shipments up to 50 kg, without a pallet: 0.15 x 0.11 (m) Department. Regular pick-ups can be scheduled upon prior agreement with a
- for shipments on a pallet: 0.6 x 0.8 (m) DHL Parcel Sales Representative.
• Maximum dimensions of a single item: • The minimum pallet height is 15 cm.
- length 4 m or
- height up to 2.1 m (including the pallet), whereby the height of item Method of calculating charges:
cannot be greater than the sum of the width and length of the pallet • The charges for DHL PARCEL MAX are calculated in accordance with the table
on which it is transported, or on page 8.
- Total sum of all dimensions does not exceed 6 m. • To determine the price of a service, calculate the distance between
• Total sum of all dimensions (length + width + height) exceeds 3 m, the place of dispatch and the place of delivery of a shipment, using
even if the item’s weight does not exceed 31.5 kg. the Distance Calculator available at www.dhlparcel.pl.
• Maximum number of items in a shipment: 5 items. • Calculated for each item is:
• Goods consolidated on a pallet are treated as a single item. - The volumetric weight according to the following conversion rate:
• An item with a length of 2-4 m constitutes a separate shipment, requires a [length (cm) x width (cm) x height (cm)] / 4,000
separate consignment note, and its actual weight must not exceed 50 kg. or 1 m3 of the shipment = 250 kg.
The charge for transporting such a shipment is always calculated on the - The longitudinal weight according to the following
basis of longitudinal weight. conversion rate: 1 linear metre = 100 kg.
• Palletized shipments being sent to a single consignee and weighing over • The rule is to select the greater weight (actual, volumetric or longitudinal).
2,500 kg, or shipments consisting of more than 5 pallets, can be processed • The price of a multi-item shipment is calculated after
on separate terms upon consultation with the DHL Parcel Customer Service adding up the greater weights of each item.
1
This does not apply to pick-ups and deliveries carried out using the following vehicles: truck-tractor with an articulated trailer, car with an articulated trailer with a loading capacity
of 24 t, car without a trailer with a loading capacity of 5 t or higher.
2
For more information about the time of delivery offered, please contact the DHL Parcel Customer Service Department.
9
ADDITIONAL SERVICES – DOMESTIC SHIPMENTS
SHIPMENT INSURANCE REDIRECT PARCEL1

Additional coverage against loss or damage of shipments is As soon as the shipment is generated by the Sender, consignees can
available. It covers shipments with a value of up to PLN 100,000. redirect their shipments at www.przekieruj.dhlparcel.pl.
The fee depends on the type of shipment and the value declared. Service available to consignees solely on condition that the sender
DHL PARCEL POLSKA, DHL PARCEL PREMIUM, provides a mobile phone number and/or email address under the
DHL PARCEL 9, DHL PARCEL 12: shipment’s address details.
• up to PLN 50,000 – PLN 3.50 Options available within a single terminal: redirect for collection at
a DHL ServicePoint, pick up at a DHL Locker, provide a new delivery
• between PLN 50,000 and PLN 100,000 – 0.2% of declared value
address, change the date of delivery, cancel shipment.
DHL PARCEL MAX:
• up to PLN 50,000 – PLN 11
• between PLN 50,000 and PLN 100,000 – 0.2% of declared value
For combined shipments, an insurance charge for DHL PARCEL
MAX applies. Extension of the range of service for shipments PRE-DELIVERY INFORMATION (PDI)
with a value of more than PLN 100,000 requires separate
arrangements made in a written framework agreement between SMS or email notiﬁcation and phone call from the DHL Parcel courier
to the consignee of the shipment on the day of delivery.
DHL Parcel and the customer. The charge is calculated individually
for each shipment, on the basis of a request made at the DHL Charge: PLN 5
Parcel Customer Service Department. In the case of DHL PARCEL PREMIUM, the courier’s contact with the
shipment’s Consignee is included in the standard and in the product
price.
CASH ON DELIVERY COLLECTION (COD)

The amount collected for the goods is paid for by bank transfer in SHIPMENT AT DHL SERVICEPOINT2
accordance with the instruction of the Order of the service. The
Possibility to ship a shipment in nearby DHL ServicePoint.
shipment’s Consignee can pay for the collection amount in cash
Information about DHL ServicePoint network:
or by credit card. If the shipment’s Consignee pays for the COD
https://dhl24.com.pl/mapa/nadania
amount by credit card, there will be an extra charge for paying by
credit card. Each shipment with the COD service is additionally Included in the basic price
subject to insurance. The collection amount shall be returned
within five business days counting from the business day following
the day on which the shipment is delivered (the effective date
being the date of transferring the money from the DHL Parcel CHANGE OF AN ADDRESS
bank account). The maximum collection amount for a shipment
Carried out after receiving a written instruction from the sender.
is PLN 11,000. If, when sending one or more shipments, the total
Charge: PLN 10 – within the DHL Parcel deliverer’s Terminal
collection amounts from a single Sender to a single Consignee
exceed PLN 6,500 on a single occasion, the shipment’s Consignee Charge: 100% of the basic charge – between two DHL Parcel Terminals
shall be obliged to pick it up at a DHL Customer Service Point.
The collection amount of a shipment sent for pick-up at
a DHL Service Point must not exceed PLN 1,000.
Charge: PLN 7 + 1% of the collection value.
EMAIL/SMS NOTIFICATIONS
The consignee is notified by email or SMS that the shipment has been
shipped, about the date, location and estimated time of delivery,
and about any unsuccessful delivery attempts to deliver the shipment
RETURN OF CONFIRMED DOCUMENTS (ROD) (if the consignee was absent at the delivery address or failed to pay
any amounts due for the shipment). The message contains information
Obtaining delivery confirmation for the goods shipped, on about the collection value, if the shipment was sent with the Collection
documents attached to the outside of the shipment and returning and remittance of amount due (COD) additional service. Following the
them to the sender (maximum of 5 documents). notifications the consignee can make use of the Redirect parcel service.
Charge: PLN 13 Included in the basic charge
Information about availability of additional services are described on pages 5 nad 9.

The company reserves the right to introduce special additional charges as a result of dramatic price changes that influence the cost of transportation (fuel prices, taxes, etc.).
1
he option to redirect for collection at a DHL ServicePoint is available for single-item shipments, with a maximum weight of 25 kg and maximum dimensions of 0.8 x 0.6 x 0.6 m,
T
with the additional Shipment Insurance service for shipments with a maximum value of PLN 6,500, with COD service with value exceeding PLN 1,000.
2
A pplies to single-item DHL PARCEL POLSKA and DHL PARCEL RETURN POLSKA parcels, with a maximum weight of 31,5 kg and maximum dimensions of 1.2 x 0.6 x 0.6 m
and with a maximum value of PLN 6,500. One has to prepare the package and print the label before shipping a parcel at DHL Parcel point. It does not apply to DHL PARCEL 9,
DHL PARCEL 12, DHL PARCEL PREMIUM.
10
COLLECTION AT A DHL SERVICEPOINT4 RETURN OF UNDELIVERABLE SHIPMENT

AND A DHL LOCKER5
Return of shipment to sender. “An undeliverable shipment”
Option to choose the pick-up location and date (for some DHL is a shipment that could not be delivered by DHL Parcel because:
ServicePoint locations also on Saturdays and Sundays). The shipment the consignee refused to accept it, the consignee refused to pay
can be picked up within 7 calendar days. The consignee’s identity for the service, the consignee refused to pay the collection amount
is verified using a PIN code and shipment number. as part of the additional Collection and remittance of amount due (COD)
service, the consignee failed to collect the shipment after two attempts
Information about the pick-up locations: http://dhlparcel.pl/punkty.
to deliver, or the address provided was incorrect, thus making delivery
Included in the basic charge impossible.
Charge: 100% of the basic charge10
COMPANY PACKAGING
DELIVERY TO NEIGHBOUR6 AND CONSUMABLE SUPPLIES
If the consignee is absent, the DHL Parcel courier will deliver the Charge for cardboard packaging (depends on the dimensions),
shipment to the alternative address given in the consignment note, plastic pouches, envelopes, sleeves and labels.
if that address is in the direct vicinity of the place of delivery. “Direct 24.5 x 23.5 x 10.5 (cm) (S) PLN 2.00
vicinity of the place of delivery” means a place located in the same 49.5 x 23.5 x 21.0 (cm) (M) PLN 3.50
house, building or facility as the place of delivery or a house or property 49.5 x 47.0 x 21.0 (cm) (L) PLN 5.00
directly adjacent to the place of delivery. The end consignee will be 49.5 x 47.0 x 42.0 (cm) (XL) PLN 6.00
notified by email/SMS that the shipment was delivered to a neighbour.
Plastic puche PLN 0.90
Included in the basic charge Envelope PLN 0.60
Self-adhesive label PLN 0.0511
The cost of shipping consumables shall be borne by the purchaser,
SATURDAY DELIVERY7
Detailed information about the scope of offering the service PROOF OF DELIVERY (POD)
(postcode of the place of delivery of the shipment) is available via
online tools provided by DHL Parcel or in the DHL Parcel Customer Hard-copy confirmation – photocopy of the document with the
Service Department. consignee’s signature.
Charge: 50% of the basic charge, but no less than PLN 15 Charge: PLN 12 when requesting the service at the time of sending
the shipment
Charge: PLN 18 + PLN 5 for each additional copy of the document
when requesting the service after the shipment is sent (available
for 1 year after the shipment is delivered).
DELIVERY BETWEEN 6 PM AND 10 PM8,9

SATURDAY PICK-UP
Service available only for DHL PARCEL POLSKA. Detailed information
about the range of the service (postcode of the place of delivery Detailed information about the scope of offering a service (postcode of
of the shipment) is available via online tools provided by DHL Parcel the place of sending the shipment) is available via online tools provided
or in the DHL Parcel Customer Service Department. by DHL Parcel or in the DHL Parcel Customer Service Department.
Charge: PLN 12 Charge: 50% of the basic charge, but no less than PLN 15

4
pplies to single-item DHL PARCEL POLSKA shipments paid for by senders, with a maximum weight of 25 kg and maximum dimensions of 0.8 x 0.6 x 0.6 m, with the option to buy only
A
the additional Shipment Insurance service with a maximum value of PLN 6,500 and Cash on Delivery Collection (COD) service with a maximum value of PLN 1,000. The service may be
ordered using the online DHL Parcel tools. It is required to provide the recipient's mobile phone number and/or email address in the shipment's address information. Shipments with the additional
Cash on Delivery Collection (COD) service can be handled at selected DHL ServicePoint – more information https://parcelshop.dhl.pl/mapa. Payment for COD service is available in cash and by card.
5
A pplies to single-item DHL PARCEL POLSKA shipments paid for by senders, with a maximum weight of 25 kg and maximum dimensions of 0.6 x 0.4 x 0.4 m, with the option to buy only
the additional Shipment Insurance service with a maximum value of PLN 6,500. The service may be ordered using the online DHL Parcel tools. The consignee’s mobile phone number
must be provided in the shipment’s address details.
6
A pplies only to the DHL PARCEL POLSKA and DHL PARCEL PREMIUM service. Cannot be combined with the Return of confirmed documents service (ROD). Ordering the service using
electronic DHL Parcel tools.
7
Applies only to DHL PARCEL POLSKA and DHL PARCEL MAX. Cannot be combined with Delivery between 6 p.m. and 10 p.m. and DHL PARCEL PREMIUM service.
8
Applies only to DHL PARCEL POLSKA. Cannot be combined with the Saturday delivery service.
9
The charge for the service also applies to customers whose cooperation agreement stipulates the Delivery between 5 p.m. and 10 p.m. service.
10
For DHL PARCEL PREMIUM, DHL PARCEL 9 and DHL PARCEL 12 shipments, the charge for the Return of undeliverable shipment service will be calculated according to prices for
DHL PARCEL POLSKA.
11
L abels available in rolls of 250 pcs and 1,000 pcs. Price depends on the number of labels on the roll (pc price x number of pcs on the roll).
To learn more about the services, go to www.dhlparcel.pl or contact the DHL Parcel Customer Service Department. 11
ELECTRONIC PROOF OF DELIVERY PALLET SALES

(EPOD)
Additional service concerning exclusively the DHL PARCEL MAX service.
Electronic confirmation – scan of the document with the consignee’s Applies only to EURO pallets (0.8 m x 1.2 m) that meet the UIC 435-2
signature. Available in online tools provided by DHL Parcel, for parcels standard. Service available to senders paying for transportation,
sent using these. with a clause in this regard in the agreement.
Included in the basic charge Charge: PLN 30 per pallet
WRITTEN ORDER12 eINVOICE

Processing written orders submitted by fax or email. An electronic invoice, equivalent to a paper invoice. eInvoices are
multifunctional, secure and easy to use. It provides email notifications
regarding an invoice issued, and makes it possible to view and
download delivery confirmations for invoiced shipments. eInvoices can
be activated and accessed at www.dhlparcel.pl.
TELEPHONE ORDER12 Included in the basic charge
Processing orders placed over the phone via the DHL Parcel Customer
Service Department. It includes DHL PARCEL POLAND, DHL PARCEL 9,
DHL PARCEL 12 and DHL PARCEL MAX products. THIRD PARTY PAYER
Handling of the shipment payable by the Requestor, who is not
the Sender or Recipient. Applies to DHL PARCEL POLSKA, DHL
PARCEL PREMIUM, DHL PARCEL 9, DHL PARCEL 12,
REPORT ON UNDELIVERED SHIPMENTS DHL PARCEL MAX.
Charge: 3 PLN
A daily list of shipments undelivered for reasons
not attributable to DHL Parcel, sent to the email address provided.
REPORT ON UNDELIVERED SHIPMENTS

A daily list of shipments undelivered for reasons
not attributable to DHL Parcel, sent to the email address provided.
ADDITIONAL INFORMATION – DOMESTIC SHIPMENTS

PROHIBITED AND RESTRICTED GOODS
DHL Parcel does not accept shipments which contain13:
• cash, securities, other payment documents, • human and animal remains,

• v aluables (jewellery, works of art, antiques, • narcotics and psychotropic substances,
coins and medals etc.),
• medications requiring special transport conditions,
• weapons and ammunition,
• o
ther goods whose properties might pose a health hazard to the
• perishables requiring special transport conditions, people coming into contact with them, or which might damage
or destroy other shipments,
• chemically and biologically active goods,
• o
ther goods the transporting of which is prohibited under
• animals, applicable laws.
COMPLAINTS
We make every effort to ensure that our customers’ shipments reach them on time, safely and at the
correct address. If you have any complaints or comments on the quality of our services, please go to
www.dhlparcel.pl.

12
Available exclusively to Orderers paying for this service.
13
More information is provided in the Regulations for the provision of domestic shipping and postal services of DHL Parcel Polska Sp. z o.o., available at www.dhlparcel.pl.
12 To learn more about the services, go to www.dhlparcel.pl or contact the DHL Parcel Customer Service Department.
ADDITIONAL CHARGES – DOMESTIC SHIPMENTS
CHARGE FOR NON-STANDARD ITEMS FOR DHL PARCEL CHARGE FOR NON-STANDARD ITEMS FOR
POLSKA, DHL PARCEL PREMIUM, DHL PARCEL 9, DHL DHL PARCEL MAX SHIPMENTS
PARCEL 12, DHL PARCEL RETURN POLSKA SHIPMENTS
Items placed on a pallet are subject to a charge when:
A charge will be applied for: • p
allets with dimensions exceeding 0.8 m x 1.2 m (EURO pallet) were
• i tems whose longest dimension is longer than 1.2 m or if any of the other used,
dimensions exceeds 0.6 m, • goods extend beyond the outlines of the pallet,
• spherical, cylindrical or oval items, • goods are not affixed to the pallet (e.g. with film, binding tape,
• items with irregular shapes, with protruding elements, screws, etc.). A charge will be applied for unpalletized items if:
• items with an adhesive surface that prevents sliding (e.g. rubber, etc.), • t heir longest dimension is longer than 1.2 m or if any of the other
dimensions exceeds 0.6 m,
• i tems containing loose, heavy pieces or pieces with uneven weight
distribution, • t hey are marked with DHL “TOP” and “CAUTION: Non-standard
shipment” stickers,
• i tems in loose packaging or irregularly shaped (i.e. where the contents may
shift and cause a shift to the centre of gravity while being transported), • they contain liquids substances in packaging such as: barrels,
canisters, buckets, etc.
• i tems marked with DHL “TOP and “CAUTION: Non-standard shipment”
stickers, • they have a spherical, cylindrical or oval shape,
• i tems whose contents require special handling (when there is no option of • they have irregular shapes, with protruding elements.
automatic sorting at handling warehouses or if there is a risk of damaging
other shipments), Also subject to a charge are items containing goods that cannot be palletized
because of their characteristics (e.g. devices on wheels) and cannot be sorted
• items containing liquids substances in packaging such as: barrels, automatically.
canisters, buckets, etc,
Eligibility of goods is available at dhlparcel.pl
• containing items or devices that generate a magnetic field. Charge is also applied for returning undeliverable shipment to the sender.
Charge: PLN 125
Eligibility of goods is available at dhlparcel.pl
Charge is also applied for returning undeliverable shipment to the sender.
Charge: PLN 32
UNSUCCESSFUL PICK-UP
AN EXTRA CHARGE FOR VOLUMETRIC WEIGHT OF
A fee charged when a courier was provided as ordered and the shipment was
PARCELS SENT AS DHL PARCEL POLSKA, DHL PARCEL not released to the courier or the Sender was unavailable. It includes DHL
PREMIUM, DHL PARCEL 9, DHL PARCEL 12, PARCEL POLAND, DHL PARCEL 9, DHL PARCEL 12, DHL PARCEL MAX products.
DHL PARCEL RETURN POLSKA Charge: PLN 11
A charge will be applied for element which volumetric weight exceeds 31.5 kg.
Information regarding calculation method of volumetric weight
is available in pages 6 and 7. CREDIT CARD PAYMENT FOR COD1
Charge: PLN 2 for an element with a volumetric weight more than 31.5 kg to 50 kg A fee will be charged if the shipment’s Consignee pays for the collection
Charge: PLN 15 for an element with a volumetric weight more than 50 kg to 110 kg amount by credit card.
Charge: PLN 59 for an element with a volumetric weight more than 110 kg Charge: 1.5% of COD value, not less than PLN 2
1
This applies to courier delivery and pick-up from a DHL Parcel Customer Service Point.
13
ADDITIONAL CHARGES – DOMESTIC SHIPMENTS
CHARGE FOR PRINTING A SHIPPING LABEL CHANGE OF PAYER

A charge for handling shipments with a label printed by DHL Parcel using After an invoice has been issued by DHL Parcel, the payer can be changed
electronic data provided by the customer. following the customer’s written request. The new payer stated in the “Change
Charge: PLN 2.50 per label of payer form” will be charged an administrative fee for re-issuing an invoice.
The form is available on www.dhlparcel.pl in the Model documents tab or at the
DHL Parcel Customer Service Department.
Charge: PLN 20 per invoice
REINSTATEMENT OF WIRE TRANSFER PAYMENTS1
An administrative charge for reinstating the option to pay for DHL Parcel services
by wire transfer.
Charge: PLN 80 FUEL AND ROAD SURCHARGE2
A fuel and road surcharge is added to the net basic price of each shipment.
To learn about the amount and method of calculating the surcharge, go to
CHARGE FOR AN EXTENDED VERSION OF A PAPER www.dhlparcel.pl.
INVOICE
Charge for preparing an invoice containing a detailed list of transactions invoiced,
covering: the number of the consignment note, the name of the sender and
consignee of the shipment and other fees for the shipment. SPECIAL CHARGE
Charge applicable to each shipment for customers with flat rate fuel surcharge.
Charge: PLN 1 for shipments with items weighing up to 31.5 kg
Charge: PLN 15 for shipments with items weighing over 31.5 kg
INVOICE ATTACHMENT
Invoice attachment is provided in digital form.
Charge: PLN 8 – standard attachment
Charge: PLN 25 – attachment resent after a customer’s request.
SEASONAL CHARGE
Charge that DHL Parcel may apply during the parcel peak period between
15 November and 31 December each year. The amount of the seasonal charge
REPEATED CALL FOR PAYMENT1 will be published on the www.dhlparcel.pl website, indicating its amount
and the exact validity period.
DHL Parcel reserves the right to charge the customer an administrative fee if a The maximum seasonal charge shall not exceed:
repeated call for payment for DHL Parcel services needs to be issued. • for shipments with items weighing up to 31.5 kg – PLN 0.75
Charge: PLN 40 • for shipments with items weighing over 31.5 kg – PLN 10
1
Not applicable to consumers.
2
Previously known as a fuel surcharge
More information at www.dhlparcel.pl and in the DHL Parcel Customer Service Department.
14
RELIABLE SHIPMENTS TO
28 COUNTRIES OF EUROPE
DHL PARCEL CONNECT – BASIC CHARGES International road shipments
Parcel weight
Expected time
Country up to 1 kg up to 5 kg up to 10 kg up to 20 kg up to 31.5 kg
of delivery1
Austria 2 64 86 113 137 161
Belgium 2-3 64 86 113 137 161
Bulgaria 5 64 86 113 137 161
Croatia 4-5 64 86 113 137 161
Cyprus 11-12 64 86 113 137 161
Czech Republic 2 64 86 113 137 161
Denmark 3-4 64 86 113 137 161
Estonia 3-4 64 86 113 137 161
Finland 4-5 64 86 113 137 161
France 4 84 100 117 152 164
Germany 2 64 86 113 137 161
Greece 8-9 64 86 113 137 161
Hungary 2-3 64 86 113 137 161
Ireland 4 64 86 113 137 161
Italy 3-4 64 86 113 137 161
Latvia 2-3 64 86 113 137 161
Lithuania 2-3 64 86 113 137 161
Luxembourg 3-4 64 86 113 137 161
Netherlands 2 64 86 113 137 161
Portugal 4-5 64 86 113 137 161
Romania 4-5 64 86 113 137 161
Slovakia 2 64 86 113 137 161
Slovenia 4-5 64 86 113 137 161
Spain 3-4 64 86 113 137 161
Sweden 3-4 64 86 113 137 161
United Kingdom2 3 64 86 113 137 161
DHL PARCEL INTERNATIONAL – BASIC CHARGES
Parcel weight
Expected time
Country up to 1 kg up to 5 kg up to 10 kg up to 20 kg up to 31.5 kg
of delivery1
Malta 5-7 338 349 387 411 434
Monaco 4-5 84 100 117 152 164
1
he delivery times are provided in business days on the basis of average transit times in the DHL Parcel network for shipments shipped from Poland; however, they are not
T
guaranteed, nor do they in any way constitute part of an agreement, i.e. DHL Parcel is not obliged to keep to a specified delivery time. The expected time of transit is counted
from the day following the dispatch of the shipment.
2
Customs clearance applies. The basic charge does not include the costs related to customs clearance. More information on the customs clearance on page 23. The estimated
delivery time may be extended due to activities related to customs clearance. Customs clearance time is not included in transit time.
To learn more about the services, go to www.dhlparcel.pl or contact the DHL Parcel Customer Service Department. 15
INTERNATIONAL ROAD SHIPMENTS
exports

determined on the basis of the SURCHARGE SERVICES AND/OR at the applicable
greater of actual or volumetric for the current amount SURCHARGES rate
weight (more info rmation of surcharge more information
on page 17) go to www.dhlparcel.pl on pages 21-23
ADDITONAL SERVICES AVAILABLE

DHL PARCEL CONNECT
Shipment insurance Delivery confirmation2

Charge depending on the declared value of shipment: Included in the basic charge
• up to PLN 10,000 – PLN 10
• between PLN 10,000 and PLN 100,000 – 0.5% Return of undeliverable shipment
of declared value Charge: 100% of the basic charge
Cash on delivery collection (COD)1 eInvoice

Charge: PLN 29. Included in the basic charge
Email/SMS notifications Company packaging

Included in the basic charge and consumable supplies
Charge for the packaging depends on the dimensions
Information about shipment status
Included in the basic charge Telephone Order
Shipment at DHL ServicePoint
Pick-up at a DHL ServicePoint2

Detailed description of the services on page 21
DHL PARCEL INTERNATIONAL
Shipment insurance Return of undeliverable shipment

Charge depending on the declared value of shipment: Charge: 100% of the basic charge
• up to PLN 10,000 – PLN 10
• between PLN 10,000 and PLN 100,000 – 0.5%
Utilisation of the undeliverable shipment
of declared value
Information about shipment status

eInvoice
Shipment at DHL ServicePoint

Company packaging
and consumable supplies
Charge for the packaging depends on the dimensions
Telephone Order
1
COD service applies to Austria, Bulgaria, Czech Republic, Germany, Romania, Slovakia, Hungary.
2
It does not apply to shipments to the UK with postal customs clearance.
More information at www.dhlparcel.pl and in the DHL Parcel Customer Service Department.
16
exports
DESCRIPTION OF THE
Up to 31.5 kg
DHL PARCEL CONNECT SERVICE
HL
0,6 m
D
1,2
Weight and dimensions of the shipment m
m
(including packaging)1: 0,6
• Single-item shipments weighing up to 31.5 kg.

• Maximum dimensions of a standard shipment 1.2 x 0.6 x 0.6 m. • In the delivery process, DHL Parcel takes into account the consignees’
preferences regarding the time and location of delivery, including the option to
• Minimum dimensions of a shipment 0.01 x 0.15 x 0.11 m. direct the shipment for collection at one of the 50 000 DHL Parcel locations 3.
• Maximum length of a shipment 2 m2. • Shipments are delivered Monday to Saturday4. Saturday is considered a
• Maximum circumference of a shipment must not exceed 3.6 m. business day.
The circumference of a shipment is calculated as follows
1 x length + 2 x width + 2 x height.
Sending and delivery of a shipment: • Charges are calculated in accordance with the table on page 15.
• Door-to-door, excluding: Denmark, Estonia, Finland, Latvia, Lithuania, • For the shipment the volumetric weight is calculated, according to the
Sweden. In those countries, the addressee collects the shipment at a local following conversion rate: [length (cm) x width (cm) x height (cm)] /
Partner DHL Parcel. 4,000 or 1 m3 of shipment = 250 kg.
• Shipment only on business days. Customers can order a DHL Parcel courier • The rule is to select the greater of actual or volumetric weight of a shipment.
and print the label they need only via online tools provided by DHL Parcel. • For element which volumetric weight exceeds 31.5 kg extra charges will
Regular pick-up can be scheduled upon prior agreement with a be applied: basic charge for parcels above 31.5 kg and extra charge for
DHL Parcel Representative. volumetric weight.
DHL PARCEL INTERNATIONAL SERVICE Up to 30 kg

L 0,5 m
DH
Weight and dimensions of the shipment 1m
m
(including packaging): 0,5
• Single-item shipments weighing up to 30 kg.
• Maximum dimensions of a standard shipment 1 x 0.5 x 0.5 m.
• Minimum dimensions of a shipment 0.01 x 0.15 x 0.11 m.
• Maximum length of a shipment 1.5 m.
• Maximum circumference of a shipment must not exceed 3 m. Method of calculating charges:
The circumference of a shipment is calculated as follows • Charges are calculated in accordance with the table on page 15.
1 x length + 2 x width + 2 x height.
• For the shipment the volumetric weight is calculated, according to
the following conversion rate: [length (cm) x width (cm) x height (cm)]
Sending and delivery of a shipment: / 4,000 or 1 m3 of shipment = 250 kg.
• Door-to-door. • The rule is to select the greater of actual or volumetric weight
• Shipment only on business days. Customers can order a DHL Parcel of a shipment.
courier and print the label they need only via online tools provided by • For element which volumetric weight exceeds 30 kg extra charges will
DHL Parcel. Regular pick-ups can be scheduled upon prior agreement be applied: basic charge for parcels above 30 kg and extra charge for
with a DHL Parcel Representative. volumetric weight.
1 Weight and dimensions of the shipment to the UK - postal customs clearance. Single-item shipments: maximum dimensions 1 x 0.5 x 0.5 m;
minimum dimensions 0.01 x 0.15 x 0.11 m.
2
Does not apply to Italy. The maximum length of a shipment is 1.2 m.
3
Verification of availability of pickup points in online tools provided by DHL Parcel. The shipment is awaiting pickup at the point from 7 to 15 calendar days (depending on
the country of delivery), counting from the next day after the delivery. Shipments not received at this time will be returned to the sender at his expense.
4
Saturday delivery is not available in Czech Republic, Denmark, Greece, Ireland, Italy, Slovakia, Sweden.
17
EASY RETURN FROM
25 EUROPEAN COUNTRIES
DHL PARCEL RETURN CONNECT – BASIC CHARGES International road shipments – returns
Parcel weight
Expected time
Country up to 1 kg up to 5 kg up to 10 kg up to 20 kg up to 31,5 kg
of delivery1
Austria 2 64 86 113 137 161
Belgium 2-3 64 86 113 137 161
Bulgaria 5 64 86 113 137 161
Croatia 4-5 64 86 113 137 161
Cyprus 11-12 64 86 113 137 161
Czech Republic 2 64 86 113 137 161
Denmark 3-4 64 86 113 137 161
Estonia 3-4 64 86 113 137 161
Finland 4-5 64 86 113 137 161
France 4 84 100 117 152 164
Germany 2 64 86 113 137 161
Greece 8-9 64 86 113 137 161
Hungary 2-3 64 86 113 137 161
Irleand 4 64 86 113 137 161
Italy 3-4 64 86 113 137 161
Latvia 2-3 64 86 113 137 161
Lithuania 2-3 64 86 113 137 161
Luxembourg 3-4 64 86 113 137 161
Netherlands 2 64 86 113 137 161
Portugal 4-5 64 86 113 137 161
Romania 4-5 64 86 113 137 161
Slovakia 2 64 86 113 137 161
Slovenia 4-5 64 86 113 137 161
Spain 3-4 64 86 113 137 161
Sweden 3-4 64 86 113 137 161
DHL PARCEL RETURN INTERNATIONAL – BASIC CHARGES

Country Basic charge2 Country Basic charge2
Austria 134 Irlandia 172
Belgium 134 Italy 149
Bulgaria 172 Latvia 149
Cyprus 403 Lithuania 149
Czech Republic 134 Luxembourg 134
Denmark 149 Netherlands 134
Estonia 149 Portugal 172
Finland 149 Romania 172
France 149 Slovakia 134
Germany 134 Slovenia 149
Greece 172 Spain 172
Hungary 149 Sweden 149
1
elivery times are provided in business days on the basis of average transit times in the DHL Parcel network; however, they are not guaranteed, nor do they in any way constitute part
D
of an agreement, i.e. DHL Parcel is not obliged to keep to a specified delivery time. The expected time of transit is counted from the day following the dispatch of the shipment.
2
B asic charges refer to single-item shipments with a maximum weight of 30 kg before consolidation. Shipments returned to a single address are consolidated. The expected transit
time is 3-18 business days, depending on the country of dispatch and the number of shipments being returned. The expected transit time is not guaranteed and does not under any
circumstances constitute part of an agreement. DHL Parcel is not obliged to keep to a specific delivery time.
Information about areas, where the services are not available, can be found in online tools provided by DHL Parcel and in the DHL Parcel Customer Service Department.
18
Returns
ADDITIONAL SERVICES AVAILABLE

DHL PARCEL RETURN CONNECT
Information about shipment status Delivery confirmation

Included in the basic charge Included in the basic charge
eInvoice
DHL PARCEL RETURN INTERNATIONAL
Information about shipment status eInvoice

Included in the basic charge Included in the basic charge

determined on the basis of the SURCHARGE SERVICES AND/OR at the applicable
greater of actual or volumetric for the current amount SURCHARGES rate
weight (more info rmation of surcharge more information
on page 20 go to www.dhlparcel.pl on pages 21-23
19
Returns
DESCRIPTION OF THE DH
L 0,6 m
Up to 31,5 kg
DHL PARCEL RETURN CONNECT SERVICE 1,2

m
m
Weight and dimensions of the shipment 0,6
(including packaging): • If, due to its dimensions, the shipment cannot be shipped at a DHL Parcel
point or DHL Locker, the requestor’s customer will be able to schedule
• Single-item shipments weighing up to 31.5 kg . 1
a local pick-up via courier in accordance with the rules in effect in the
• Maximum dimensions of a standard shipment 1.2 x 0.6 x 0.6 (m)1. country of origin.
• Minimum dimensions of a shipment 0.01 x 0.15 x 0.11 (m).
Shipment delivery:
• Maximum length of a shipment 2 m2.
• Maximum circumference of a shipment must not exceed 3.6 m. • The delivery address for return shipments is defined by the Requestor
The circumference of a shipment is calculated as follows upon switching on the service.
1 x length + 2 x width + 2 x height. • Shipments are delivered by a DHL Parcel courier on business days.
Dispatch: Method of calculating charges:

• The Requestor decides about the form of issuing the return label from • Returns to Poland are always made at the expense of the payer’s
the following options: Requestor (entity that determines the manner in which return labels are
- print the label and ship it inside the packaging, provided), who is the recipient of the shipment being returned.
with the item being shipped, • Charges are calculated in accordance with the table on page 18.
- email the label as a PDF attachment. • For each shipment the volumetric weight is calculated according to
• To prepare a return label, one uses the same online tools as for the following conversion factor: [length (cm) x width (cm) x height (cm)]
creating an international shipping label. /4,000 or 1 m3 of shipment = 250 kg.
• Shipments can be shipped at DHL Parcel points and DHL Locker in all • The rule is to select the greater of actual or volumetric
countries, where the return services are available. weight of a shipment
• Return instructions attached to the shipment contain the information • For element which volumetric weight exceeds 31.5 kg extra charges will
needed to determine the appropriate course of action and the correct be applied: basic charge for parcels above 31.5 kg and extra charge for
shipping option. volumetric weight.
DHL PARCEL RETURN INTERNATIONAL SERVICE
Weight and dimensions of the shipment Up to 30 kg

0,5 m
(including packaging): DH
L
1m
• Single-item shipments weighing up to 30 kg3. m
0,5
• Maximum dimensions of a standard shipment 1 x 0.5 x 0.5 (m).
• Minimum dimensions of a shipment 0.01 x 0.15 x 0.11 (m).
• Maximum circumference of a shipment must not exceed 3 m. Dispatch:
The circumference of a shipment is calculated as follows:
1 x length + 2 x width + 2 x height. • Return to Poland is possible through a dedicated DHL Easy Return portal;
return to Poland is always made to the expense of the consignee of the
• The following parcels will not be handled:
shipment being returned.
– where one of the dimensions exceeds 1 x 0.5 x 0.5 (m),
• The consignee of the return decides how the return label is provided:
– spherical or cylindrical shipments,
– the consignee generates the label on their own and sends the consumer
– shipments in the shape of a roll and tube, with a triangular
a file to be used for printing the label,
or oval cross-section,
– provides the consumer with a link to generate and print the label,
– shipments with irregular shapes, with protruding elements,
– provides the consumer with a link to generate and print the label on the
– containing loose, heavy pieces or pieces with uneven weight
consignee’s own website (integration required).
distribution,
• The consumer returning the product prints the label, attaches it to the
– all items of which are partially packaged or have no packaging,
but the absence of packaging does not affect the transportability parcel and posts it at the nearest post office.
of these items (e.g. tyres, mattresses, etc.),
– composed of several shipments attached to each other, which exceed Delivery:
the standard dimensions,
• Shipments returned from different countries to one customer are
– shipments with an adhesive surface that prevents sliding consolidated before delivery.
(e.g. rubber, etc.),
• The delivery address for return shipments is defined upon switching on
– shipments in loose packaging, tied with a string (i.e. where the contents the service on the DHL Easy Return page.
may shift and cause a shift to the centre of gravity while
being transported), • Shipments are delivered by a DHL Courier on business days.
– whose packaging contains: synthetic, metal or wooden materials,

textiles, foils, items with rubber edges or fasteners (e.g. bags, sacks,
small buckets, foils). • The charges are calculated in accordance with the table on page 18
For the return parcels dropped off at DHL ServicePoints in the countries below some exceptions apply:
1
- the maximum weight: Italy – 25 kg, Denmark – 20 kg, Sweden – 20 kg, Slovakia – 20 kg, Lithuania – 10 kg,
- the maximum dimensions: Italy – 0,6 x 0,6 x 0,6 (m), the Czech Republic – 1 x 0,5 x 0,5 (m), Hungary – 1,2 x 0,5 x 0,5 (m).
Detailed information on the return method of a parcel whose weight/dimensions exceed the above parameters can be found in the return instructions available to the sender.
2
Does not apply to Italy. The maximum length of a shipment is 1,2 m.
3
For Ireland, Romania, Sweden and Hungary, the maximum weight is 20 kg.
20 To learn more about the services, go to www.dhlparcel.pl or contact the DHL Parcel Customer Service Department.
ADDITIONAL SERVICES – INTERNATIONAL SHIPMENTS
SHIPMENT AT DHL SERVICEPOINT1 COLLECTION AT A DHL SERVICEPOINT4

Possibility to ship a shipment in nearby DHL ServicePoint. In the delivery process, DHL Parcel takes into account the
Information about DHL ServicePoint network: consignees’ preferences regarding the time and location of
https://dhl24.com.pl/mapa/nadania delivery, including the option to direct the shipment for collection
Included in the basic price at a DHL ServicePoint. The shipment can then be collected at the
DHL ServicePoint in the next 7 calendar days.
Information about the network of DHL ServicePoint locations can
be found in the electronic tools for sending a shipment.
SHIPMENT INSURANCE
Additional coverage against loss or destruction of shipments
with a value of up to PLN 100,000 is available. UTILISATION OF THE
Charge depending on the declared value of shipment: UNDELIVERABLE SHIPMENT
• up to PLN 10,000 – PLN 10
•b etween PLN 10,000 and PLN 100,000 – 0.5% of declared Destruction of an undeliverable shipment in accordance with the
value sender’s instruction. A shipment will be deemed undeliverable if
it cannot be delivered by DHL to the consignee or has not been
collected by it. Examples of reasons for non- delivery: absence of
the consignee, refusal to accept the shipment, failure to provide
correct address details.
CASH ON DELIVERY COLLECTION (COD)2 Included in the basic charge
The amount due for the goods delivered with a value not
exceeding EUR 1,500 or CZK 40,000 or RON 6,750 or 2,900
BGN or HUF 465,000 (currency depends on the country where eINVOICE
the delivery is made) can be collected from the consignee. The An electronic invoice is available at www.dhlparcel.pl. The
amount will be paid into the sender’s currency account within 6 service covers sending information about an invoice issued.
business days, counting from the business day following the day
of delivery of the shipment (the date of transferring funds from
DHL Parcel’s bank account).
Charge: PLN 29
COMPANY PACKAGING
AND CONSUMABLE SUPPLIES
Charge for cardboard packaging (depends on the dimensions),
plastic pouches, envelopes, sleeves and labels.
EMAIL/SMS NOTIFICATIONS
24.5 x 23.5 x 10.5 (cm) (S) PLN 2.00
The consignee is notified by email or SMS about the date, place 49.5 x 23.5 x 21.0 (cm) (M) PLN 3.50
and estimated hour of delivery. 49.5 x 47.0 x 21.0 (cm) (L) PLN 5.00
Included in the basic charge 49.5 x 47.0 x 42.0 (cm) (XL) PLN 6.00
Plastic puche PLN 0.90
Envelope PLN 0.60
Self-adhesive label PLN 0.055
INFORMATION ABOUT SHIPMENT The cost of shipping consumables shall be borne by the purchaser,
STATUS3
The service involves access to information about the shipment’s
current status on www.dhlparcel.pl. TELEPHONE ORDER
Processing orders placed over the phone via the DHL Parcel
Customer Service Department. It includes DHL Parcel Connect
and DHL Parcel International products.
DELIVERY CONFIRMATION
Electronic confirmation is available once the sender is registered
with the DHL Parcel Customer Service Department.
Included in the basic charge Information about availability of additional services are described
on pages 16 and 19.
The company reserves the right to introduce special additional charges as a result
of dramatic price changes that inﬂuence the cost of transportation (fuel prices, taxes, etc.).
RETURN OF UNDELIVERABLE SHIPMENT 1

One has to prepare the package and print the label before shipping a parcel at DHL
Parcel’s point.
Return of shipment to sender. An undeliverable shipment is 2
COD service applies to Austria, Bulgaria, Czech Republic, Germany, Romania,
a shipment that could not be delivered by DHL to the consignee Slovakia, Hungary.
because: the consignee was absent, the consignee refused to 3
For DHL PARCEL RETURN INTERNATIONAL, Client will receive access to DHL Easy
accept it, the consignee refused to pay the collection amount Return portal.
as part of the additional Collection and remittance of amount
4
Verification of availability of pickup points ivia online tools provided by DHL Parcel.
5
L abels available in rolls of 250 pcs and 1,000 pcs. Price depends on the number
due (COD) service, the address provided was incorrect, collection
of labels on the roll (pc price x number of pcs on the roll).
was cancelled.
Charge: 100% of the basic charge All prices are in PLN and will be increased by value-added tax
at the applicable rate.
To learn more, go to www.dhlparcel.pl or contact the DHL Parcel
Customer Service Department. 21
ADDITIONAL PAYMENTS – INTERNATIONAL SHIPMENTS
CHARGE FOR NON-STANDARD ITEMS FOR DHL PARCEL REPEATED CALL FOR PAYMENT
CONNECT1 AND DHL PARCEL INTERNATIONAL, DHL reserves the right to charge the customer an administrative fee
DHL PARCEL RETURN CONNECT1 SHIPMENTS if a repeated call for payment for services needs to be issued.
A charge will be added to shipments: Charge: PLN 40
• w
here one of the dimensions exceeds 1.2 x 0.6 x 0.6 m for DHL PARCEL
CONNECT, DHL PARCEL RETURN CONNECT,
• w
here one of the dimensions exceeds 1 x 0.5 x 0.5 m for DHL PARCEL
INTERNATIONAL, UNSUCCESSFUL PICK-UP
A charge will also be added to DHL PARCEL CONNECT, DHL PARCEL RETURN A fee charged when a courier was provided as ordered and the shipment
CONNECT and DHL PARCEL INTERNATIONAL shipments: was not released to the courier or the Sender was unavailable. It includes
• spherical or cylindrical shipments, DHL Parcel Connect and DHL Parcel International products.
• s hipments in the shape of a roll and tube, with a triangular or oval Charge: PLN 11
cross-section,
• shipments with irregular shapes, with protruding elements,
• s hipments containing loose, heavy pieces or pieces with uneven
weight distribution, all items of which are partially packaged CHARGE FOR AN EXTENDED VERSION OF A PAPER
or have no packaging, but the absence of packaging does not affect INVOICE
the transportability of these items (e.g. tyres, mattresses, etc.),
Charge for preparing an invoice containing a detailed list of transactions
• c omposed of several shipments attached to each other, which exceed the
invoiced, covering: the number of the consignment note, the name of the
standard dimensions,
sender and consignee of the shipment and other fees for the shipment.
• shipments with an adhesive surface that prevents sliding (e.g. rubber, etc.),
• s hipments in loose packaging, tied with a string (i.e. where the
contents may shift and cause a shift to the centre of gravity while being
transported),
• w
hose packaging contains: synthetic, metal or wooden materials,
textiles, foils, items with rubber edges or fasteners (e.g. bags, sacks, CHARGE FOR PRINTING A SHIPPING LABEL2
small buckets, foils),
A charge for handling shipments with a label printed by DHL Parcel using
• containing items or devices that generate a magnetic field. electronic data provided by the customer.
Charge is also applied for returning undeliverable shipment to the sender. Charge: PLN 2.50 per label
Charge: PLN 120 – for all countries, except France
Charge for France: PLN 240
FUEL AND ROAD SURCHARGE

AN EXTRA CHARGE FOR VOLUMETRIC WEIGHT OF A fuel and road surcharge is added on to the basic price of a shipment
PARCELS SENT AS DHL PARCEL CONNECT, DHL PARCEL (not including costs of additional services). The amount of the surcharge
INTERNATIONAL, DHL PARCEL RETURN CONNECT is specified on the basis of average market prices of diesel oil.
For the current amount of surcharge go to www.dhlparcel.pl.
A charge will be applied for element which volumetric weight exceeds 31.5 kg.
Information regarding calculation method of volumetric weight is available
in pages 19 and 22.
SPECIAL CHARGE
Charge: PLN 2 for an element with a volumetric weight more than 31.5 kg to 50 kg
Charge: PLN 15 for an element with a volumetric weight more than 50 kg to 110 kg Charge applicable to each shipment for customers with flat rate fuel surcharge.
Charge: PLN 59 for an element with a volumetric weight more than 110 kg Charge: PLN 1 for shipments with items weighing up to 31.5 kg
Charge: PLN 15 for shipments with items weighing over 31.5 kg
INVOICE ATTACHMENT
Invoice attachment is provided in digital form.
Charge: PLN 8 – standard attachment
SEASONAL CHARGE
Charge: PLN 25 – attachment resent after a customer’s request
Charge that DHL Parcel may apply during the parcel peak period between
15 November and 31 December each year. The amount of the seasonal
REINSTATEMENT OF WIRE TRANSFER PAYMENTS charge will be published on the www.dhlparcel.pl website, indicating
its amount and the exact validity period.
Administrative charge for reinstating the option to pay for DHL services The maximum seasonal charge shall not exceed:
by wire transfer. • for shipments with items weighing up to 31.5 kg – PLN 0.75
Charge: PLN 80 • for shipments with items weighing over 31.5 kg – PLN 10
1
No Non-Standard Service for Italy.
2
Not applicable to DHL PARCEL RETURN CONNECT and DHL PARCEL RETURN INTERNATIONAL.
22
ADDITIONAL PAYMENTS FOR CUSTOM CLEARANCE
POSTAL CUSTOMS CLEARANCE COMMERCIAL CUSTOMS CLEARANCE

Export and import customs clearance for shipping non- Export and import customs clearance for shipping non-
commercial or commercial goods to countries that require commercial or commercial goods to countries that require
customs clearance. customs clearance. The surcharge covers up to five items
Available up to the maximum value of goods of EUR 1,000. classified under different tariffs.
A detailed list of excluded goods can be found on the website Available up to the maximum value of commodities of PLN
https://www.dhl.com/pl-pl/parcel/brexit. 100,000. A detailed list of excluded goods can be found on the
Proof of export entitling to apply the VAT rate of 0% on exports is website https://www.dhl.com/pl-pl/parcel/brexit.
not available with this type of customs clearance. With this type of customs clearance, a customer can receive
Postal customs clearance requires a CN23 declaration and proof of export entitling to apply the VAT rate of 0% on exports.
proforma invoice prepared by the customer in the DHL24 tool. Commercial customs clearance requires a power of attorney
Printed customs documents must be attached to the parcel. (footnote) granted to a customs broker designated by DHL
The sender pays the costs of transport and export and import Parcel to represent the Company before customs authorities
customs clearance. For some types of shipment, the recipient and a commercial invoice attached both electronically and
may be required to pay duties, taxes1, handling fees and other physically to the parcel.
fees resulting from import customs clearance. More information The sender pays the costs of transport and export and import
is available on the website www.gov.uk/vat-registration. customs clearance. For some types of shipment, the recipient
Charge: PLN 25 per shipment may be required to pay duties, taxes1, handling fees and other
fees resulting from import customs clearance. More information
is available on the website www.gov.uk/vat-registration.
Charge: PLN 112 per shipment
SURCHARGE FOR EACH CUSTOMS TARIFF

CODE ABOVE 52 FEE FOR SUBMITTING THE
AUTHORIZATION TO CUSTOMS2
It is possible to carry out customs clearance of goods classified
under multiple tariff codes. The charge will apply for declarations One-time stamp duty for submitting an authorization to
containing items with more than five different tariff codes in total the customs agency to represent the company before
and will be levied for each code exceeding this number. the customs authorities.
Charge: PLN 13 for each customs tariff code over 5 Charge: PLN 17
1
For goods worth less than GBP 135, the sender will need to pay VAT.
2
Does not apply to shipments undergoing postal customs clearance.
23
ADDITIONAL INFORMATION – INTERNATIONAL SHIPMENTS
PROHIBITED AND RESTRICTED GOODS

DHL Parcel does not accept shipments which contain1:
• excise goods (alcohol, tobacco) • narcotics and psychotropic substances,
• cash, securities, other payment documents, • medications requiring special transport conditions,
• valuables (jewellery, works of art, antiques, coins and medals etc.), • o
ther goods whose properties might pose a health hazard to
• weapons and ammunition, the people coming into contact with them, or which might
damage or destroy other shipments,
• perishables requiring special transport conditions,
• o
ther goods the transporting of which is prohibited under
• chemically and biologically active goods, applicable laws.
• animals,
• human and animal remains,
COMPLAINTS
We make every effort to ensure that our customers’ shipments reach them on time, safely and at the
correct address. If you have any complaints or comments on the quality of our services, please go to
www.dhlparcel.pl.
1
o learn more about DHL Parcel Europe General Conditions of Shipment go to www.dhlparcel.pl. In case shipments to the UK detailed list
T
of excluded goods can be found on page https://www.dhl.com/pl-pl/parcel/brexit.
To learn more, go to www.dhlparcel.pl or contact the DHL Parcel Customer Service Department.
24
SOLUTIONS FOR THE SENDER
We encourage you to take advantage of a number of IT solutions
DHL24 DHL24 WEBAPI

The no-installation-required app is available 24/7 via web browser DHL24 WebAPI is a network service enabling information to be
at www.dhl24.com.pl. exchanged between DHL24 and our customers’ external software.
Basic features of the application: This solution helps integrate one’s own software with DHL24
• printing consignment notes, mechanisms and it operates on the basis of the Simple Object
Access Protocol (SOAP) – a full description of the service is defined
• booking a DHL Parcel courier, also by a third party, with the aid of Web Services Description Language (WSDL).
• calculating the price according to the customer’s terms, Under DHL24 WebAPI we make available a number of methods
• access to delivery confirmations with the consignee’s corresponding to the most important features of the DHL24
signature, application, including creating shipments, booking a DHL Parcel
courier, and information about the status of shipments.
• storing and monitoring complaint statuses.
INTEGRATING MODULES AND

DEDICATED IT SOLUTIONS
DHL24 AUTHORISED SHIPMENT
The current list is available at
A modern system for managing shipments (including processing
http://narzedzia.dhl.pl/pl/serwis/integracje.
returns) sent at the customer’s expense.
They allow the exchange of information and integration of
An excellent solution for online shops, repair shops, the financial
the software with DHL24.
and telecommunications industry, insurance companies or those
involved in distributing domestic shipments. It enables: Thanks to them:
• n order form customised to the customer’s individual needs
a • The DHL24 function service is made directly possible in
to be created, the customer’s application (the creation of shipments and
consignment notes, booking a DHL Parcel courier, information
• orders to be authorised,
about shipment status)
• n easy way of booking a DHL Parcel courier and printing a
a
• A
ll DHL Parcel products and additional services can be made
consignment note to be made available,
available and provided
• v arious return addresses to be matched, depending on the
Should you have any questions, please contact us on
goods group,
https://dhl24.com.pl/DHL2/kontakt.html.
• l inking goods or documents to the shipment number to be
guaranteed,
• the acceptance of goods by the warehouse to be facilitated.
SECURE DOCUMENTS
A solution customised for firms that conclude agreements
with their customers and expect the consignee’s identification and
the return of correctly signed documents. It means certainty that
DHL24 MAIN USER documents will reach the correct person and that personal data will
An excellent solution for multi-branch companies that put be protected.
emphasis on the correct allocation of the shipping costs to the
appropriate branch.
This solution ensures central monitoring of shipments sent by

various users.
All electronic tools presented in the price list are free.

More information on the electronic tools can be obtained at www.dhlparcel.pl, from the DHL Parcel Customer Service Department, or from
the DHL Parcel Commercial Representative.
25
SOLUTIONS FOR THE CONSIGNEE
Other services facilitating the delivery of shipments
COLLECTION AT A DHL SERVICEPOINT RETURNS

AND DHL LOCKER Ability to ship returns free-of-charge is a crucial argument for the
The consignee locates the nearest DHL ServicePoint and collects online buyers. They tend to choose offers of the sellers who allow
the shipment on their way home from work. returns at their own expense.
• A
n online shop customer is able to choose the best place and DHL Parcel offers variety of forms of submitting return labels and
time to collect their shipment (for some locations also on shipping returns on both domestic and European markets.
Saturdays and Sundays).
Receivers in Poland can use www.dhl24.com.pl/zwroty portal to
• T
he consignee receives notification that the shipment is
submit returns. After inputing the received return label’s number,
ready for pick-up.
one can check:
• T
he shipment can be collected within 7 calendar days of the
notification, at any time during the location’s business hours. • available return shipment options,
• l ocation of the nearest DHL Parcel point to send a return
shipment,
• uide to order a courier online, if the seller provided such an
g
option.
Receivers from abroad use the return manual. It contains the

necessary information on how to make a return.
DELIVERY TO NEIGHBOUR
A neighbour’s help is invaluable, especially if the consignee is
unable to wait for the DHL Parcel courier.
• I f the DHL Parcel courier misses the consignee, he will
immediately attempt to deliver the shipment to the REDIRECT PARCEL
neighbour specified. As soon as the shipment is generated by the Sender, consignees
• he customer does not have to wait for the DHL Parcel
T can redirect their shipments at www.przekieruj.dhlparcel.pl.
courier, and the shipment will still be delivered as scheduled.
Without having to get in touch with the sender, the consignee can
• he consignee will be notified by email/SMS that the
T
decide on the most convenient way to redirect the parcel by:
shipment was delivered to the neighbour.
• scheduling the shipment for pick-up at a selected DHL
ServicePoint or DHL Locker (pick-up within 7 calendar days,
counting from the day following delivery to the location),
• changing the date or address of delivery of a shipment
The consignee can also use the Redirect parcel service to cancel
the shipment (stating the reason for the cancellation).
The consignee is notified that he/she may redirect the shipment

through the Email/SMS notification service, the Pre-Delivery
EMAIL/SMS NOTIFICATIONS Information (PDI) service, and when checking the status at
www.dhlparcel.pl.
Free notifications keep the consignee informed about the
estimated time of delivery of their shipment. They allow him/her A mobile-friendly version of the www.przekieruj.dhlparcel.pl
to learn about the DHL courier’s unsuccessful attempt to deliver website is also available.
their shipment and to easily redirect the shipment at
www.przekieruj.dhlparcel.pl.
• mail and SMS notifications inform the consignee that the
E
item has shipped, provide the estimated date of delivery and
notify them about any unsuccessful attempts to deliver.
• nowing the approximate time of delivery of the shipment
K
can help the consignee plan their day more effectively.
• otifications eliminate the need to contact the online store
N
about shipments.
To learn more about the services, go to www.dhlparcel.pl or contact the DHL Parcel Customer Service Department or a DHL Parcel Sales Representative.
26
WE ARE APPRECIATED
BY CUSTOMERS AND EXPERTS
Quality International 2021

DHL Parcel was commended in the QI Order category – highest-quality
management. Winning the Quality International Emblem means that as
a company we apply the highest management standards, giving us the
opportunity to build up a competitive advantage. Quality International
is currently the biggest quality competition in Poland, embracing
representatives of companies and institutions operating in Poland around
the idea of quality management.
Golden Emblem Consumer Quality Leader 2021

This is our successive Golden Emblem in the Consumer Quality Leader
2021 program. DHL won first place in the “Courier firms” category. As the
survey shows, one of the most important elements of the brand’s success is
awareness among consumers, which in the case of the DHL brand continues
to be at a high level.
Consumer's Golden Laurel 2021

The Polish Złoty Laur Konsumenta (Consumer's Golden Laurel) plebiscite
is a tribute to the best products and services. It is also a guide to consumers
showing which companies offer the highest quality. Złoty Laur Konsumenta
(Consumer's Golden Laurel) is one of the first and the most important
certificates of this type in Poland. For many years, a nationwide survey has
been answering the question about the most popular products and services
in individual categories.
Innovator 2019
DHL Parcel received the prestigious Innovator Award in the category
Transport and Logistics for its innovative approach to logistics infrastructure
and comprehensive customer service, as well as responsible digitalization
policy.
Trusted Brand 2018

DHL won once again the title of Trusted Brand in the survey carried out
by the My Company Polska monthly magazine. Main aim of survey was to
choose the brands most trusted by Polish companies.
27
www.dhlparcel.pl
DHL24
www.dhl24.com.pl
DHL Parcel Customer Service Department

Telephone: 42 6 345 345
DHL Parcel Polska Sp. z o.o.

ul. Osmańska 2
02-823 Warszawa
28

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DHL PARCEL PRICE LIST

Applicable as of 1 May 2022

You can find DHL ServicePoints on networks

DHL PARCEL PREMIUM

DHL PARCEL RETURN POLSKA

Domestic shipments and pallets with a weight over 31.5 kg 8-9

Additional services, additional payments, additional

DHL PARCEL INTERNATIONAL

DHL PARCEL RETURN CONNECT

DHL PARCEL RETURN INTERNATIONAL

Additional services and additional payments 21-24

SOLUTIONS FOR THE SENDER AND THE CONSIGNEE 25-26

PK1 34.50 43.20 53.90 84.80 34.50

5 kg 42.10 50.70 59.00 99.10 42.10

10 kg 48.90 57.90 65.90 115.20 48.90

20 kg 56.90 65.90 75.40 140.70 56.90

31.5 kg 68.10 77.00 85.60 164.00 68.10

HOW TO CALCULATE THE COST OF A SHIPMENT

BASIC CHARGE FUEL AND ROAD CHARGES FOR ADDITIONAL VAT

ADDITIONAL SERVICES AVAILABLE TO

Shipment insurance Electronic Proof of Delivery (ePOD)

eInvoice Shipment at DHL ServicePoint

ADDITIONAL SERVICES AVAILABLE TO

Cash on delivery collection (COD) Saturday pick-up

Return of undeliverable shipment

Change of address Proof of Delivery (POD)

Saturday delivery Report on undelivered shipments

Delivery between 6 p.m. and 10 p.m. Third party payer

Detailed description of the services on pages 10-12

Weight and dimensions of each item in a shipment Up to 31.5 kg

Method of calculating charges:

Weight and dimensions of the shipment Up to 31.5 kg

60 kg 82 107 128 134 148 159

80 kg 97 118 153 164 176 189

100 kg 109 130 174 185 201 214

150 kg 118 153 218 242 267 291

200 kg 131 172 261 299 334 371

250 kg 140 195 309 356 402 448

300 kg 153 216 353 412 467 529

350 kg 162 237 395 463 536 609

400 kg 172 258 437 520 603 687

450 kg 185 284 491 585 687 788

500 kg 201 311 536 644 758 866

600 kg 221 342 602 732 837 971

700 kg 245 379 673 837 926 1 085

800 kg 279 416 743 927 1 009 1 190

900 kg 290 448 817 1 032 1 110 1 306

1 000 kg 330 487 894 1 132 1 200 1 428

1 250 kg 366 545 998 1 250 1 345 1 596

1 500 kg 422 603 1 100 1 367 1 485 1 759

1 750 kg 457 662 1 203 1 484 1 630 1 926

2 000 kg 523 718 1 303 1 600 1 771 2 092

2 250 kg 545 772 1 407 1 718 1 914 2 258

2 500 kg 580 830 1 511 1 831 2 055 2 426

HOW TO CALCULATE THE COST OF A SHIPMENT

ADDITIONAL SERVICES AVAILABLE

Return of confirmed documents (ROD) Written order

Email/SMS notifications Telephone order

Pre-Delivery Information (PDI) Report on undelivered shipments

Change of address Pallet sales

Return of undeliverable shipment

Department. If shipments containing more than 5 pallets are to be sent to a

SHIPMENT INSURANCE REDIRECT PARCEL1

– whose packaging contains: synthetic, metal or wooden materials,