REBUTTALS -

A.I.M. (ACKNOWLEDGE. IGNORE. MOVE ON)

Can you give me a quote?

● Absolutely! We can do a free review that will only take a few moments -> *go right into
next qualification question*

How much is it going to cost?

● I’m glad you asked. There’s a lot of different plan options depending on what you qualify
for. - We can do a free review that will only take a few moments -> *go right into
qualification*

How did you get my phone number?

● It looks like at some point in the past you showed interest in getting health insurance
with the health enrollment center- and our records show you did not enroll in a plan
with us, so it’s my job to follow up and see if you still need coverage.

I didn't enroll in anything/ sign up with the health enrollment center:

● I understand your concern. In the past you showed interest in needing health insurance
and you may have filled out an exit survey online asking if you were interested in a
health insurance quote. What matters most is that you have good coverage at a low
cost- lead back in with script - are you satisfied with your current coverage?

I think your a scam

● I understand the concern, I can assure you we are not a scam. We work with the
Affordable Care Act coverage and that’s government Health Insurance —-at some point
in the past you showed interest in getting medical coverage so it’s my job to follow up
and see if you still need it.

I already have health insurance.

● Not a problem, most people who I speak with already have health insurance. We may be
able to find a better plan and lower your monthly premium. We can do a free review that
will only take a few moments -> *go right into qualification*

I can’t afford health insurance.

● That’s not a problem, a lot of people I speak with tell me they can not afford health
insurance but There's more subsidy money in the market than ever before and you
may qualify for low cost to no cost coverage - We can do a free review that will only
take a few moments -> *go right into qualification*
Can you send me an email?
● Absolutely, We can do a free review that will only take a few moments - and the licensed
agent will be able to send you an email with all your plan options and details. -> *go
right into qualification*

I don’t have time right now

● Not a problem; it only takes a few moments to speak with a licensed agent. (If they still
need a call back: Not a problem; when is a better time to call you back today?)