REBUTTALS:

· Use anywhere needed: We’re here to assist you in reviewing options to

ensure you are receiving essential benefits to help you cover wellness visits,
dental, vision, prescription coverage, outpatient services and more!
· No Time/Asking for callback: This won’t take long and I’ll get you back
to your day…..(go back in to script)
· Not interested: Let me do you a favor and at least see if I can help you
get access to health insurance at NO cost or at least subsidized by the
government....... it costs you nothing to find out if this is available to you.

Not interested: Most people I speak with don’t realize that there are multiple
changes throughout the year and new benefits becoming available for free. This is
why we reach out, to make sure you get access to every free benefit available to
you!

· I’m on (certain type of insurance/plan):That's great to hear, now every

open enrolment period NEW benefits come available, this is why we are calling you
and have to get you over to the licensed insurance agent to make sure you have
every benefit available to you, OK?

· I already have insurance: I understand, everyone we speak to already has

insurance of some kind. Our job is to make sure we get you access to the latest
FREE benefits available. This costs you no money to get the information and make
sure you have the best plan, OK?

· If currently covered: Yes we work with a lot who are currently covered.
All providers have new and exciting plans and coverages at low rates that you can
explore and lock in for the next year. Most people can get better coverage at a
better price. Do you have a few minutes to see what your options are?

· Don’t want to change my plan: I understand your hesitance. Sometimes we

get comfortable with our insurance. What we do here is just help you get informed
about what options, rates, and coverage are out there so you can be sure you have
the best coverage at the best price.

· I’m on (certain type of insurance/plan):That's great to hear, now every

open enrolment period NEW benefits come available, this is why we are calling you
and have to get you over to the licensed insurance agent to make sure you have
every benefit available to you, OK?

IF UNSURE HOW TO ANSWER THE LEAD

Thats a good question for the licensed agent but let me transfer you over to them
so they can answer all of your questions, ok?

THEN WHY CANT YOU ANSWER ME?

Im sorry for that but I am only a qualifier and I dont wanna give you incorrect
information. Its best if the specialist/LIA who will answer all of your
queries/questions. Im sure they can be a big help. Sounds great right?
IF UNSURE HOW TO ANSWER THE LEAD

Thats a good question for the licensed agent but let me transfer you over to them
so they can answer all of your questions, ok?

THEN WHY CANT YOU ANSWER ME?

Im sorry for that but I am only a qualifier and I dont wanna give you incorrect
information. Its best if the specialist/LIA who will answer all of your
queries/questions. Im sure they can be a big help. Sounds great right?

"why do you not know my name? / do you not know me?"

"i'm asking for verification purposes. i want to make sure that we have the
correct information in our records. since it's confidential, i cannot disclose any
information nor can I transfer the call until you confirm it. it would be really
helpful if you confirm your first and last name for me?"