Professional Documents
Culture Documents
be broke.”
Phase 1-Rapport-
Mirroring-To get your prospects to talk about themselves, mirror them. If you want
them to expand on something, repeat the last few words of what they said with
curiosity.
Phase 2-Expectations-
This is the stage where you set the frame for the call. You lay out the format and get
them to agree to it. When you get a prospect to agree to a format of a conversation,
it's much easier to ask the prospect to return to the agreed upon format to keep
control of the conversation.
Them:Sure.
You:So this is how these calls usually go…[You are framing this in a way that gets
them to simply accept how things are rather than telling them what to do.]
It's kind of like going to the doctor, I am going to ask you a few questions about your
business and what you’re struggling with, figure out what the problem is, give you a
diagnosis, just like a doctor would and then suggest a solution, kind of like a doctor
would suggest a treatment or prescription.
If the solution is something we can provide, and if we believe that we can solve your
problem, I'll tell you more about what we have to offer and let you decide if you want
to become a part of it.
Sounds good?
Now, you have taken complete authority and the conversation will be on track. If
one does not frame the conversation, then it will turn into chaos. There is no sale in
chaos but in clarity.
“I totally forgot to ask you, do you run the business on your own right now
or do you have a business partner helping you out?”
Move forward if they tell they are on their own, if they have a business partner then
ask-
Now if they do then you can ask them if they are available right now or reschedule
when they are both present.
When there are two partners, one always speaks and the other doesn't. The one that
is the most silent is what you should watch out for. They keep quiet till it's time to
deny the sale. You want to make sure they feel hard and respected. Get them to
interact and ask them a couple of questions.
You: So the first thing I always like to ask is, why did you book a call to speak to me
today? What do you need my help with specifically?
Sometimes, prospects don’t answer both the questions so it's important to dive
deep in and get the answer.
Them: Well, I saw that you [xx] and thought that was impressive. I really need help
with [xx] because [xx].
If inbound-
You:So the first thing I always like to ask is, why did you book a call to speak to me
today? What do you need my help with specifically?
You:Got it. So you reached out because you need help with [xx], but why did you
reach out to us of all people?
Them:Well, I saw that you did [xx] and thought I could really use your help.
You:Got it. So you reached out to me because you saw we have a great reputation in
the space and you specifically want help with [xx].
Them: Well, we just had [xx] and it’s really stressing us out.
Phase 5-Dig-
This phase is optional but if you really want to dive deep on why they need help in
Phase 4-
>They need to feel how horrible it is to continue to have their problem not
solved.
“Can you expand on that?”
Use “sounds like” whenever a prospect tells you something and you want to
connect them with, show them you are listening.
Instead-
1. What makes you say that?
2. How do you think that happened?
3. What do you think is the reason for that?
4. How did you come to that conclusion?
Phase 6-Tried-
Midway through the call after the pain points, ask them what they have Tried so far.
We need to know this to explain how our product is different and it also helps bring
out their frustration of trying to solve this all on their own. We need to avoid an “I’ve
already tried that, it does not work.”
“I’d like to know where we are so I can better understand where we are going. Are
you opposed to sharing your current monthly income?”
When you’re asking something sensitive, always ask “Are you opposed to”.
By this time, you should have built enough rapport to make them feel comfortable
with sharing any sensitive information.
Next we find out their desired situation-
“If you were to work with us or enroll in our program, where would you want to be in
12 months from now to feel like it’d be worth it?”
If they give an unrealistic goal then use the Down to Earth Close to rest
expectations-
Well, I understand you want [unrealistic expectation] and I think that is a fantastic
goal but just to make sure that we set realistic expectations, if we were to achieve
[realistic expectation], would you be more than happy?
Phase-8-Why-
And may I ask what is driving you to achieve that goal? In other words, if you got an
extra 22 clients per year, how would that affect you or change your life? What
would that look like?
The reason why I’m asking you what your life would look like if you had an extra 22
clients is because I love to feature our customer success stories. The thing is that no
one cares if someone made money, they want to hear what changed in their life. It’s
much more powerful if we tell them that they could buy a new house or pay for the
mother’s cancer bill.
>It always comes down to either LOVE or STATUS. We must figure out which one
we’re dealing with and what that looks like for our customers.
Phase 9-Admission-
We need them to admit that they need help.
“What is stopping you from achieving this all on your own without any help?”
Don’t move on from this phase without getting a reply similar to that.
Phase 10-Commitment-
Once they have admitted that they need help, we must secure commitment.
If they tell they want to get started in a month or something like that then-
→What makes you say a month?
→Any reason you don’t want to fix it right now?
→You booked a call for today so what is making you wait?
Would you say it’s accurate that up until this call, you have been putting off solving
this problem? How many times have you said that next month or now is not a good
time? And how has that worked out for you?
The truth is, we are not defined by how we react in times of triumph but by how we
react in times of struggle. Anyone can win when conditions are perfect but a true
champion wins when the conditions are not ideal.
The fact is, it’s never a good time. It's never a good time to start a weight loss
program, it’s never a good time to fix a major problem in your business. Life keeps
happening. If you truly want to solve this problem, would you agree that you have to
commit to solving it even when it’s not the perfect time?
“Well our area of expertise is in helping personal injury lawyers to get [Result] so they
can get [Result] and we do that by [Offer]. Now this may not be for you but I’ll let you
decide. Does that sound like a good fit so far?”
When you say “This may not be for you”, it puts the customer in a frame of mind
where they want to justify why it is for them. Humans always want what they can’t
have.
Example-
Our area of expertise is helping solopreneurs who do their own sales calls, break into
6-figure months so they can spend more time with their family and not be on the
phone all day. And we do that by placing a closer with your company, training them
on your offer and managing them each and every day to consistently close your sales
calls so you don’t have to. Does that sound like a good fit so far?
Once the How It Works Pitch is over, ask them if they have any questions.
Phase 12-Price-
It’s important to never volunteer or even talk about the price until they ask. Keep
answering their questions till they ask about the price. If they don’t ask about the
price then simply say , “Do you have any other questions about how to get started?”
Once you announce the price, you need to SHUT UP. DO NOT SPEAK.