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  • Build Rapport

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    AlVin
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    - Ask how the client's day is going and if they have any plans for the day to build rapport. Suggest asking casual questions about meals to connect on a personal level. - Inform the client they will be connected to a licensed agent shortly. - Continue building rapport by asking about the client's plans for the rest of the day and expressing interest in their state by asking for travel recommendations to further the conversation.

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    - Ask how the client's day is going and if they have any plans for the day to build rapport. Suggest asking casual questions about meals to connect on a personal level. - Inform the client they will be connected to a licensed agent shortly. - Continue building rapport by asking about the client's plans for the rest of the day and expressing interest in their state by asking for travel recommendations to further the conversation.

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    © All Rights Reserved
    Download as TXT, PDF, TXT or read online from Scribd
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    6 views1 page

    Build Rapport

    Uploaded by

    AlVin
    - Ask how the client's day is going and if they have any plans for the day to build rapport. Suggest asking casual questions about meals to connect on a personal level. - Inform the client they will be connected to a licensed agent shortly. - Continue building rapport by asking about the client's plans for the rest of the day and expressing interest in their state by asking for travel recommendations to further the conversation.

    Copyright:

    © All Rights Reserved
    Download as TXT, PDF, TXT or read online from Scribd
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    BUILD RAPPORT

    by the way...
    -How is your day going so far?
    -Do you have any plans today?
    -Did you already have your breakfast/lunch today?
    -You may hear some ringing and some background music. That means we're now
    connecting you to the Licensed Insurance Agent. This won't take too long, 1 minute
    is enough with this
    -So what are you plans for the rest of the day?

    by the way...
    this may seem so random but I bet you're living in a really wonderfull state. I’m
    actually planning to visit the US in the future/this year. do you have any
    recommendations for me? What are the tourist spots or destinations i can visit
    there?

    If the client said no, say "IT'S FINE IF YOU DON'T KNOW ANY PLACES (NAME OF
    CLIENT), THAT'S UNDERSTANDABLE.

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