Intelligence (Emotional

Intelligence)
Chapter Nine
Department of Management Sciences
INDUS UNIVERSITY

Course Instructor: Miss Saima Khuhro

MPHIL (Management Sciences)
Mohammad Ali Jinnah University
BS (Electronic Engineering)
Sir Syed University of Engineering & Technology
 Module Objectives

 Emotions
 Emotional Intelligence (EQ)
 Difference between Intelligent (IQ) and Emotional Intelligence
(EQ)
 Emotional Intelligence Domains and Competencies
 Physiological Responses of Emotional Management
 Strategies for Managing Healthy Emotional Management

Source: (Coursera) Introduction to Psychology by University of Toronto (Online)

 What are Emotions?
 Emotion (feelings) is a natural instinctive
state of mind deriving from one’s
circumstances, mood, or relationships with
others.
 Some positive emotions: Love, Appreciation,
Happiness, Hope, Enthusiasm, Confidence,
Gratitude, Patience, Trust, Optimism.
 Some Negative Emotions: Fear, Anger, Guilt,
Depression, Jealousy, Anxiety, Envy,
Frustration, Shame, Regret, Sadness,
Worried.
 Emotions Consists of:
 Subjective feeling: defines how an individual
interprets his or her feelings at any point, but
is not expressed. These are inner personal
feelings.
 Expressive behavior: This refers to the
outward signs that an emotion is being
experienced. Such behavior can be intentional
or unintentional and includes facial
expressions as well as body language.
 Emotional Intelligence
 Emotional intelligence (otherwise known
as Emotional Quotient or EQ) is the ability to
understand, use, and manage your own emotions in
positive ways, to relieve stress, communicate
effectively, empathize with others, overcome
challenges and defuse conflict.
 Emotional intelligence helps you build stronger
relationships, succeed at school and work, and
achieve your career and personal goals.
 It can also help you to connect with your feelings,
and what matters most to you.
 Difference between EQ and IQ
 A way to measure how a
person recognizes emotions
in themselves and others,
and manages these
emotional states to work
better as a team.
 Understanding emotions.
 A high EQ means someone
is self-confident, self-aware,
and able to handle difficult
emotional experiences.
 A value that indicates a
person’s ability to learn,
understand, and apply
information and skills in a
meaningful way.
 Understanding information.
 A high IQ may be able to
learn certain subjects very
quickly and make
connections between ideas
that others miss.
 Difference between EQ and IQ
 People with high EQ can  These define great academic
often better recognize and success.
control their own emotions,  An IQ test usually involves
and recognize emotional a set of standardized
estates in order to adjust questions for which the test
their behavior accordingly. taker receives a score.
 EQ is difficult to measure as
it deals with information
that is difficult to present as
a numerical value tests.
 Emotional Intelligence Domains
Emotional intelligence is commonly defined by four domains:
 Self-awareness –You know your strengths and weaknesses,
and have self-confidence.
 Self-management – You’re able to control impulsive feelings
and behaviors, manage your emotions in healthy ways, take
initiative, follow through on commitments, and adapt to
changing circumstances.
 Social awareness – You can understand the emotions, needs,
and concerns of other people, pick up on emotional cues, feel
comfortable socially, and recognize the power dynamics in a
group or organization.
 Relationship management – You know how to develop and
maintain good relationships, communicate clearly, inspire
and influence others, work well in a team, and manage
conflict.
Emotional Intelligence Domains and
Competencies (Skills)
EMOTIONAL INTELLIGENCE IS VERY
IMPORTANT FOR STRESS MANAGEMENT AS
WELL
Physiological Responses of Emotional Management

 There is a need of
balance of our
emotional systems in
our brain.
 There are two parts
that are responsible for
our emotions.
 Limbic System
 Prefrontal Cortex
 Physiological Responses of
Emotional Management
Limbic System: is just like an air traffic controller that
scans incoming threats. The main job is to keep our
body safe, it releases neural transmitted hormones in
our body for fight, flight and freeze.
 It monitors information coming what senses as well
as memory and thoughts.

Prefrontal Cortex: thinks, reasons and analyzes

situations. We can think as the executive manager of
our thoughts that helps us to see the big picture and
perspective.
 What Happens When We Are
Stressed?
 Sensory System: goes full alert, meaning vision and
hearing lock onto the threat.
 Limbic region sends Adrenaline glands to release
adrenaline to activate heart and lungs, preparing to
fight or flight.
 Stress Cortisal hormone is released which breaks
down the fat and proteins in our brains and re-aware
the whole system of the past experience of the scary
moments and contents that we have earlier seen or
felt, to acknowledge how to react in current
situation.
 What Happens When We Are
Stressed?
 Certain body functions that are not so important at
that moment are slowed down such as immune
response and digestion.
 Once stress slows down, body functions restores
back to normal. However, long term stress
eventually causes wear and tear on these functions
such as immune disorders, high blood pressure, heart
problems, metabolic problems etc.
 Strategies for Managing Healthy
Emotional Management
There are a number of actions that you can take
that will help you to manage your emotions.
 Exercise
 Be kind to others
 Be open and accept what is going on around you.
 It’s good to talk.
 Distract yourself.
 Don’t give in to negative thinking.
 Be grateful.
 Quick Recap
Emotional Intelligence-in a nutshell:

 Having the right attitude to succeed

Creativity & Innovation
Chapter Ten

Department of Management Sciences

INDUS UNIVERSITY

Course Instructor: Miss Saima Khuhro

MPHIL (Management Sciences)
Mohammad Ali Jinnah University
BS (Electronic Engineering)
Sir Syed University of Engineering & Technology
 Module Objectives

 Creativity & Innovation & Invention

 Types of Innovations

Source: (Coursera) Introduction to Psychology by University of Toronto (Online)

 Creativity v/s Innovation
 Creativity and innovation are often used
interchangeably, there are a few notable differences
between the two.
 Creativity is the act of conceiving something new,
whether a variation on an existing theme or
something wholly original. Innovation is the act of
putting that concept into practice.
Difference between Invention and Innovation

Innovation: is the
Invention: is the creation
transformation of creative
of new products,
ideas into useful
processes, and
application by combining
technologies that is not
resources in new or
previously known to
unusual ways to provide
exists.
value to society through
improved products,
technology, or services.
 Why You Need Creativity and
Innovation in Business?
 Both creativity and innovation plays an
important roles in any business.
 As standard practices eventually becoming
obsolete.
 Successful organizations realize this and excel
at pursuing new opportunities in the market
to stay market competitive.
 Types of Innovations
In business and economics, innovation is often
divided into 5 types:

1. Product innovation: new or improved

goods or services. This might include
improvements in functional characteristics,
technical abilities, ease of use, or any other
dimension.
2. Process innovation: new or improved
production or delivery method.
 Types of Innovations
3. Marketing innovation is the development of
new marketing methods with improvement in
product design or packaging, product
promotion or pricing.

4. Organizational innovation: new or improved

business practices.

5. Business Model innovation involves

changing the way business is done in terms of
capturing value. E.g.: Centralization –De-
centralization.
 Quick Recap

 Creativity & Innovation & Invention

 Types of Innovations