To Be Completed per

Call Review PLAN for

MARCH'2022 Agent Vertical Supervisor Name QA Score QA

High - 8 Tracy Hogan Business Jamellah Adams 42.63% KM

Total Total Total First Second
for Completed Remaining Half Half Reason
Month for Month

8 3 5 False False

929 505 424

 To Be Completed per week

Total for 1st to 5th 6th to

Employee Name Supervisor Title QA 12th
Month March March
Andrea Regalbuto Farah Veerjee Student Coordinator AK 8 1 2
Aurillya Rolfe Gabrielle Mason Student Coordinator AG 8 1 2
Avie Warren Alexis Gonzales Student Coordinator AK 8 1 2
Brad Norris Alexis Gonzales Student Coordinator AK 8 1 2
Braelon Scott Blue Gabrielle Mason Student Coordinator AK 8 1 2
Bria Mitchell Xavier Johnson Student Coordinator AK 8 1 2
Camelia Walton Farah Veerjee Student Coordinator AK 8 1 2
Cristina Gamez Gabrielle Mason Student Coordinator AK 8 1 2
Damon Davis Gabrielle Mason Sr Student Coordinator AK 8 1 2
Danielle Amato Gabrielle Mason Student Coordinator AK 8 1 2
David Sweeney Gabrielle Mason Student Coordinator AK 8 1 2
Denisia Simpkins Gabrielle Mason Student Coordinator AK 8 1 2
Destine Walker Farah Veerjee Student Coordinator AG 8 1 2
Devionne Ware Farah Veerjee Student Coordinator AK 8 1 2
Donald George Alexis Gonzales Student Coordinator AG 8 1 2
Dorothy Boyle Xavier Johnson Student Coordinator AK 8 1 2
Earnest Williams Farah Veerjee Student Coordinator AK 8 1 2
Edgar Robles Farah Veerjee Student Coordinator AK 8 1 2
Eleanor Froschmayer Xavier Johnson Student Coordinator AG 8 1 2
Erin Grafton Gabrielle Mason Student Coordinator AK 8 1 2
Fayaz Veerjee Alexis Gonzales Student Coordinator AG 8 1 2
Gabrielle Kelley Farah Veerjee Student Coordinator AK 8 1 2
Heather Owens Farah Veerjee Student Coordinator AK 8 1 2
Iesha Sanders Xavier Johnson Student Coordinator AK 8 1 2
Jason Adams Xavier Johnson Student Coordinator AK 8 1 2
Jennifer Maniaci Farah Veerjee Student Coordinator AG 8 1 2
Jevon Tanner Gabrielle Mason student Coordinator AK 8 1 2
Kadeem Craddock Xavier Johnson Student Coordinator AK 8 1 2
Kanella Morgan Xavier Johnson Student Coordinator AK 8 1 2
Katie Russo Gabrielle Mason Student Coordinator AK 8 1 2
Kawonna Mitchell Xavier Johnson Sr Student Coordinator AK 8 1 2
Kayla Fawley Alexis Gonzales Student Coordinator AK 8 1 2
Kelly Kochevar Xavier Johnson Student Coordinator AK 8 1 2
Kendrick Minor Gabrielle Mason Student Coordinator AG 8 1 2
Kentrell Drummond Gabrielle Mason Student Coordinator AK 8 1 2
Kiara French Alexis Gonzales Student Coordinator AK 8 1 2
Kylie Casas Farah Veerjee Student Coordinator AK 8 1 2
LaShanta Morgan Alexis Gonzales Student Coordinator AK 8 1 2
Latoriyan Freeman Gabrielle Mason Student Coordinator AK 8 1 2
Lee Fountain Gabrielle Mason Student Coordinator AK 8 1 2
Leslie Woodruff Xavier Johnson Student Coordinator AG 8 1 2
 Lori Yarbrough Alexis Gonzales Student Coordinator AK 8 1 2
Marjorie Cockcroft Farah Veerjee Sr Student Coordinator AG 8 1 2
Matthew Deas Alexis Gonzales Student Coordinator AG 8 1 2
Meesuka Constant Xavier Johnson Student Coordinator AG 4 1 2
Megan Rockwood Farah Veerjee Student Coordinator AG 8 1 2
Michael Owens Xavier Johnson Sr Student Coordinator AG 8 1 2
Moniqueca Brown Xavier Johnson Student Coordinator AG 8 1 2
Nichele Barabin Gabrielle Mason Student Coordinator AG 8 1 2
Nina Battershield Gabrielle Mason Student Coordinator AG 8 1 2
Oscar Macias Alexis Gonzales Sr Student Coordinator AG 8 1 2
Ricki Borek Alexis Gonzales Student Coordinator AG 8 1 2
Rochelle Pothier Alexis Gonzales Student Coordinator AG 8 1 2
Rolanda Coleman Farah Veerjee Student Coordinator AG 8 1 2
Ruby Canty Alexis Gonzales Sr Student Coordinator AG 8 1 2
Shureka Johnson Xavier Johnson Student Coordinator AG 8 1 2
Stephanie Little Alexis Gonzales Student Coordinator AK 8 1 2
Sue Chang Alexis Gonzales Student Coordinator AG 8 1 2
Terrance Bynum Alexis Gonzales Student Coordinator AK 8 1 2
Tiffany Clark Xavier Johnson Student Coordinator AG 8 1 2
Tristine Thomas Farah Veerjee Student Coordinator AG 8 1 2

484 61 122
 Completed per week
13th to 20th to 27th to 1st to 6th to 12th 13th to 20th to 27th to Total Remaining
19th 26th 31st 5th 19th 26th 31st Completed Evaluation
March March March March March March March March for Month for Month
2 2 1 2 4 6 2
2 2 1 2 1 1 1 5 3
2 2 1 1 1 2 4 4
2 2 1 1 1 2 4 4
2 2 1 1 2 1 4 4
2 2 1 2 3 5 3
2 2 1 1 3 1 5 3
2 2 1 1 3 1 5 3
2 2 1 3 1 4 4
2 2 1 1 3 2 6 2
2 2 1 3 3 6 2
2 2 1 3 1 3 7 1
2 2 1 1 2 1 1 5 3
2 2 1 0 8
2 2 1 1 1 2 4 4
2 2 1 1 2 3 6 2
2 2 1 2 2 4 4
2 2 1 1 3 1 5 3
2 2 1 1 1 2 1 5 3
2 2 1 1 2 3 6 2
2 2 1 2 2 1 2 7 1
2 2 1 2 1 2 5 3
2 2 1 1 1 2 4 4
2 2 1 2 2 4 4
2 2 1 2 1 3 6 2
2 2 1 1 1 2 1 5 3
2 2 1 4 4 4
2 2 1 1 2 2 5 3
2 2 1 2 3 5 3
2 2 1 2 2 4 4
2 2 1 0 8
2 2 1 3 1 1 5 3
2 2 1 2 1 2 5 3
2 2 1 1 3 1 5 3
2 2 1 1 3 4 4
2 2 1 1 3 4 4
2 2 1 2 2 4 4
2 2 1 1 2 1 4 4
2 2 1 1 3 4 4
2 2 1 1 3 2 6 2
2 2 1 1 1 2 1 5 3
 2 2 1 4 3 7 1
2 2 1 1 1 2 4 4
2 2 1 1 3 4 4
2 2 1 1 1 2 4 0
2 2 1 1 1 2 1 5 3
2 2 1 1 4 5 3
2 2 1 1 1 1 3 5
2 2 1 1 1 2 4 4
2 2 1 1 3 4 4
2 2 1 1 1 3 5 3
2 2 1 1 4 5 3
2 2 1 1 3 4 4
2 2 1 1 1 3 5 3
2 2 1 1 3 4 4
2 2 1 1 1 2 4 4
2 2 1 3 3 6 2
2 2 1 1 1 2 1 5 3
2 2 1 4 4 4
2 2 1 1 1 2 4 4
2 2 1 1 2 1 1 5 3

122 122 61 60 94 116 12 0 282 202

First Second
Half Half

True False
True False
True False
True False
True False
True False
True False
True False
True False
True False
True False
True False
True False
False NotFalse
dialing since Feb(On leaves)
True False
True False
True False
True False
True False
True False
True False
True False
True False
True False
True False
True False
True False
True False
True False
True False
False False
Not dialing(On leaves)
True False
True False
True False
True False
True False
True False
True False
True False
True False
True False
True False
True False
True False
True True Left
True False
True False
False False
True False
True False
True False
True False
True False
True False
True False
True False
True False
True False
True False
True False
True False
 To Be Completed per wee
Total 1st to 6th to
Agent Name Supervisor Title QA for 5th 12th
Month March March
Abigail Rodriguez Ciera Hernandez Student Contact Specialist MK 8 1 2
Adrieanne McClelon Brock Anderson Student Contact Specialist MK 8 1 2
Aliana Rivera Ciera Hernandez Student Contact Specialist MK 8 1 2
Antoinette Jackson Ciera Hernandez Student Contact Specialist MB 8 1 2
April Dugas Brock Anderson Student Contact Specialist MK 8 1 2
Audrey Smith Kevin Cole Sr. Student Contact Specialist MK 8 1 2
Breanna Pryor Brock Anderson Student Contact Specialist-TEMP MK 8 1 2
Bria Rogers Ciera Hernandez Student Contact Specialist MB 8 1 2
Brittany Huff Ciera Hernandez Student Contact Specialist MB 8 1 2
Byron Williams Brock Anderson Sr Student Contact Specialist MK 8 1 2
Casey Mullican Kevin Cole Student Contact Specialist MK 8 1 2
Chris Allen Ciera Hernandez Student Contact Specialist MK 8 1 2
Christopher Smith Kevin Cole Student Contact Specialist MB 8 1 2
Courtney Jackson Brock Anderson Student Contact Specialist-TEMP MK 8 1 2
Denika Myles Brock Anderson Student Contact Specialist MK 8 1 2
Destiny Northern Kevin Cole Student Contact Specialist MB 8 1 2
Destiny Shelby Ciera Hernandez Student Contact Specialist MK 8 1 2
Eric Willis Brock Anderson Student Contact Specialist MK 8 1 2
Jaime Ramirez Kevin Cole Student Contact Specialist MK 8 1 2
James Williams Ciera Hernandez Student Contact Specialist MK 8 1 2
Jasmine Wilder Kevin Cole Student Contact Specialist MK 8 1 2
Jenni Friend Ciera Hernandez Student Contact Specialist MK 8 1 2
John Chapura Ciera Hernandez Student Contact Specialist MK 8 1 2
Kerstin Thigpen Ciera Hernandez Student Contact Specialist MK 8 1 2
Kiley Lesher Brock Anderson Student Contact Specialist MK 8 1 2
Kirvin Bass Brock Anderson Student Contact Specialist MB 8 1 2
LaNija Bryant Ciera Hernandez Student Contact Specialist-TEMP MK 8 1 2
Latrice Kilpatrick Brock Anderson Student Contact Specialist MK 8 1 2
Lawanda Williams Brock Anderson Student Contact Specialist MB 8 1 2
LeMonica Austin Ciera Hernandez Student Contact Specialist MK 8 1 2
Logan Frederick Ciera Hernandez Student Contact Specialist MK 8 1 2
Nathalya Rosado Kevin Cole Student Contact Specialist MK 8 1 2
Natoya McGill Kevin Cole Student Contact Specialist MK 8 1 2
Rachael Dungan Ciera Hernandez Student Contact Specialist MK 8 1 2
Rachel Williams Brock Anderson Student Contact Specialist MK 8 1 2
Rebecca Lewis Kevin Cole Student Contact Specialist MK 8 1 2
Rebekah Brown Brock Anderson Student Contact Specialist MK 8 1 2
Renee Hackney Kevin Cole Student Contact Specialist - PT MK 8 1 2
Ryan Gilbert Brock Anderson Student Contact Specialist MK 8 1 2
Sara Jacob-Davis Ciera Hernandez Student Contact Specialist-TEMP MK 8 1 2
Shante Johnson Brock Anderson Student Contact Specialist MK 8 1 2
TaKeshia Wafer Brock Anderson Student Contact Specialist MK 8 1 2
Tamisha Smith Kevin Cole Student Contact Specialist MK 8 1 2
Tammie Graves Ciera Hernandez Student Contact Specialist - PT MK 8 1 2
Trenae Tavie Kevin Cole Student Contact Specialist MK 8 1 2
Velma Aguilar Kevin Cole Student Contact Specialist MK 8 1 2
Vertima Stafford Brock Anderson Student Contact Specialist MK 8 1 2
Zania Kennedy Kevin Cole Student Contact Specialist MK 8 1 2
384 48 96
To Be Completed per week Completed per week
13th to 20th to 27th to 1st to 6th to 13th to 20th to Total
27th to 31st Completed Remaining First
19th 26th 31st 5th 12th 19th 26th Evaluation
March March March March March March March March for Month for Month Half
2 2 1 1 2 1 4 4 True
2 2 1 1 2 1 4 4 True
2 2 1 1 2 1 4 4 True
2 2 1 2 3 5 3 True
2 2 1 1 2 1 4 4 True
2 2 1 1 2 2 5 3 True
2 2 1 1 2 1 4 4 True
2 2 1 2 2 4 4 True
2 2 1 2 3 5 3 True
2 2 1 3 1 4 4 True
2 2 1 1 2 1 4 4 True
2 2 1 1 2 1 4 4 True
2 2 1 2 3 5 3 True
2 2 1 3 1 4 4 True
2 2 1 3 1 4 4 True
2 2 1 2 3 5 3 True
2 2 1 1 2 1 4 4 True
2 2 1 3 1 4 4 True
2 2 1 1 2 1 4 4 True
2 2 1 1 2 1 4 4 True
2 2 1 1 2 1 4 4 True
2 2 1 1 2 1 4 4 True
2 2 1 1 2 1 4 4 True
2 2 1 1 2 1 4 4 True
2 2 1 0 8 False
2 2 1 1 3 4 4 True
2 2 1 3 1 4 4 True
2 2 1 1 2 1 4 4 True
2 2 1 1 3 4 4 True
2 2 1 3 1 4 4 True
2 2 1 3 1 4 4 True
2 2 1 3 1 4 4 True
2 2 1 3 1 4 4 True
2 2 1 2 2 4 4 True
2 2 1 1 3 4 4 True
2 2 1 4 4 4 True
2 2 1 2 2 4 4 True
2 2 1 1 2 1 4 4 True
2 2 1 3 1 4 4 True
2 2 1 1 2 1 4 4 True
2 2 1 1 2 1 4 4 True
2 2 1 1 2 1 4 4 True
2 2 1 1 2 1 4 4 True
2 2 1 1 2 1 4 4 True
2 2 1 1 2 1 4 4 True
2 2 1 1 2 1 4 4 True
2 2 1 1 2 1 4 4 True
2 2 1 1 2 1 4 4 True
96 96 48 27 105 61 0 0 193 191
Second
Half

False
False
False
False
False
False
False
False
False
False
False
False
False
False
False
False
False
False
False
False
False
False
False
False
False On leaves
No update of coming back
False
False
False
False
False
False
False
False
False
False
False
False
False
False
False
False
False
False
False
False
False
False
False
 To Be Completed per w

Call Review PLAN for Prev. Month Total 1st to 5th 6th to
Agent Name Supervisor QA Score with QA for 12th
MARCH'2022 A/F Month March March
Low - 4 Renee Ramey Whitney Gamboa 106.5% PK 4 1 1
Medium - 6 Shanna Woods Whitney Gamboa 102.3% PK 6 1 2
High - 8 Canitra Reed Whitney Gamboa 85.3% PK 8 1 2
Low - 4 James Pena Wendy Lowe 81.3% PK 4 1 1
Low - 4 Mitchell Baskin Wendy Lowe 80.9% PK 4 1 0
Low - 4 Keysi Allen Wendy Lowe 77.7% PK 4 1 1
Low - 4 Lisa Paynich Wendy Lowe 75.6% PK 4 1 0
Medium - 6 Andrea Johnson Wendy Lowe 74.3% PK 6 1 2
Low - 4 Sharmeka Clark Jason Dinnes 71.8% PK 4 1 0
Low - 4 Shar Mills Jason Dinnes 70.6% PK 4 1 1
Low - 4 Christy White Jason Dinnes 63.8% PK 4 1 0
High - 8 Aili Byng Jason Dinnes 54.9% PK 8 1 2
High - 8 Wendy Krell Jason Dinnes 35.4% PK 8 1 2
High - 8 Charmaine Martinez Whitney Gamboa PK 8 1 2
76 14 16
To Be Completed per week Completed per week
13th to 20th to 27th to 1st to 5th 6th to 13th to 20th to 27th to Total Remaining First
19th 26th 31st 12th 19th 26th 31st Completed Evaluation
March March March March March March March March for Month for Month Half

1 1 0 1 1 2 2 True
1 1 1 1 2 3 3 True
2 2 1 1 3 4 4 True
1 1 0 1 1 2 2 True
1 1 1 1 1 2 2 True
1 1 0 1 1 2 2 True
1 1 1 1 2 3 1 True
1 1 1 1 1 5 False
1 1 1 1 1 2 2 True
1 1 0 1 1 2 2 True
1 1 1 1 1 1 3 1 True
2 2 1 2 2 6 False
2 2 1 1 2 3 5 False
2 2 1 2 2 6 False
18 18 10 9 10 14 0 0 33 43
Second
Half

False
False
False
Difficulty in finding calls
False
False
False
False
False
False
False
False
False
False
False
 To Be Completed per week

Call Review PLAN for Prev. Month Total 1st to 5th 6th to
Agent Name Supervisor QA Score with QA for 12th
MARCH'2022 A/F Month March March
Low - 4 Jeanne Gan Gigi Tippens 95.18% AK 4 1 1
Low - 4 Tina Thomas Gigi Tippens 87.94% AK 4 0 1
Low - 4 Virginia Yost Gigi Tippens 86.21% AK 4 1 1
Low - 4 Lisa Thompson Gigi Tippens 84.88% AK 4 0 1
Low - 4 Rashad Payton Gigi Tippens 84.30% AK 4 1 1
Low - 4 Geneat Walton Gigi Tippens 83.25% AK 4 0 1
Low - 4 Michelle Namuth Gigi Tippens 82.48% AK 4 1 1
Low - 4 Christopher MacNeil Gigi Tippens 81.52% AK 4 0 1
Low - 4 Audrey White Gigi Tippens 81.03% AK 4 1 1
Low - 4 Michael Flink Gigi Tippens 80.72% AK 4 0 1
Low - 4 Nayna Singh Gigi Tippens 76.38% AK 4 0 1
Medium - 6 Edward Sample Gigi Tippens 74.74% AK 6 1 2
Medium - 6 Jennifer Chan Gigi Tippens 73.26% AK 6 0 2
56 6 15
To Be Completed per week Completed per week
13th to 20th to 27th to 1st to 6th to 13th to 20th to 27th to Total Remaining First Second
19th 26th 31st 5th 12th 19th 26th 31st Completed Evaluation
March March March March March March March March for Month for Month Half Half

1 1 0 2 2 2 True False
1 1 1 1 2 3 1 True False
1 1 0 1 1 1 3 1 True False
1 1 1 1 2 3 1 True False
1 1 0 1 1 2 2 True False
1 1 1 1 1 2 2 True False
1 1 0 2 2 2 True False
1 1 1 2 2 2 True False
1 1 0 1 1 2 2 True False
1 1 1 1 2 3 1 True False
1 1 1 1 1 1 3 1 True False
2 1 0 3 3 3 True False
2 1 1 2 2 4 2 True False
15 13 7 6 13 15 0 0 34 22