SELF-ASSESSMENT CHECKLIST

INSTRUCTIONS: This Self-Check Instrument will give the trainer necessary

data or information which is essential in planning training
sessions. Please check the appropriate box of your answer to
the questions below.

BASIC COMPETENCIES
CAN I…? YES NO
1. PARTICIPATE IN WORKPLACE COMMUNICATION
LO1. Obtain and convey workplace information 
LO2. Speak English at a basic operational level 
LO3. Participate in workplace meetings and discussions 
LO4. Complete relevant work related documents 
2. WORK IN TEAM ENVIRONMENT
LO1. Describe team role and scope 
LO2. Identify own role and responsibility within team 
LO3. Work as a team member 
LO4. Work effectively with colleagues 
LO5. Work in socially diverse environment 
3. PRACTICE CAREER PROFESSIONALISM
LO1. Integrate personal objectives with organizational goals 
LO2. Set and meet work priorities 
LO3. Maintain professional growth and development 
4. PRACTICE OCCUPATIONAL HEALTH AND SAFETY PROCEDURES
LO1. Identify hazards and risks 
LO2. Evaluate hazards and risks 
LO3. Control hazards and risks 
LO4. Maintain OHS awareness 
LO5. Perform basic first-aid procedures 
COMMON COMPETENCIES
CAN I…? YES NO
1. DEVELOP AND UPDATE INDUSTRY KNOWLEDGE
LO1. Seek information on the industry 
LO2. Update industry knowledge 
LO3. Develop and update local knowledge 
LO4. Promote products and services to customers 
2. OBSERVE WORKPLACE HYGIENE PROCEDURES
LO1. Follow hygiene procedures 
LO2. Identify and prevent hygiene risks 
3. PERFORM COMPUTER OPERATIONS
LO1. Plan and prepare for task to be undertaken 
LO2. Input data into computer 
LO3. Access information using computer 
LO4. Produce/output data using computer system 
LO5. Maintain computer equipment and systems 
4. PERFORM WORKPLACE AND SAFETY PRACTICES
LO1.Follow workplace procedures for health, safety and security 
practices
LO2. Perform child protection duties relevant to the tourism 
industry
LO3. Observe and monitor people 
LO4. Deal with emergency situations 
LO5. Maintain safe personal presentation standards 
LO6. Maintain a safe and secure workplace 
5. PROVIDE EFFECTIVE CUSTOMER SERVICE
LO1. Greet customer 
LO2. Identify needs of customers 
LO3. Deliver service to customer 
LO4. Handle queries through use of common business tools and 
technology
COMMON COMPETENCIES
CAN I…? YES NO
LO5. Handle complaints/ conflict situations, evaluation and 
recommendations

CORE COMPETENCIES
CAN I…? YES NO
1. PROVIDE HOUSEKEEPING SERVICES TO GUESTS
LO1. Receive housekeeping requests 
LO2. Provide/ Service housekeeping requests 
LO3. Provide advice to guest 
LO4. Liaise with other departments 
2. CLEAN AND PREPARE ROOMS FOR INCOMING GUESTS
LO1. Set up equipment and trolleys 
LO2. Access rooms for servicing 
LO3. Make up beds 
LO4. Clean and clear rooms 
LO5. Clean and store trolleys and equipment 
3. PROVIDE VALET/BUTLER SERVICE
LO1. Provide valet services to guests 
LO2. Display professional standards 
LO3. Care for guest property 
4. LAUNDRY LINEN AND GUEST CLOTHES
LO1. Collect laundry for laundering functions 
LO2. Perform laundering functions 
LO3. Process laundered item 
LO4. Return laundered item 
5. CLEAN PUBLIC AREAS, FACILITIES AND EQUIPMENT
LO1. Select and set up equipment and materials 
LO2. Apply cleaning technique 
LO3. Clean dry and wet areas 
CORE COMPETENCIES
CAN I…? YES NO
LO4. Maintain and store cleaning equipment and chemicals 
6. DEAL WITH/HANDLE INTOXICATED GUESTS
LO1. Determine the level of intoxication 
LO2. Apply appropriate procedures 
LO3. Comply with legislation 