TESDA-OP-CO-01-F03

(Rev.No.00-03/08/17)

BEST FREEPORT COLLEGES

White Rock Waterpark and Beach Hotel
Matain Subic Zambales

LETTER OF APPLICATION/INTENT

May 16, 2020

MGEN JESUS A. FAJARDO AFP (Ret), MMOAS

Regional Director
TESDA Region 3

BEN-HUR B. BANIQUED
Provincial Director
TESDA Zambales

Dear Sir/Madam:

Greetings!

We would like to express our intention to apply for Recognition on Flexible Learning Program for the
following qualification(s):

Qualification CTPR Learning Delivery Mode

Housekeeping 20190371HSK2100000 Blended Learning

NCII 436 -Face-to-face
Hours -Online
- Distance Learning

Enclosed are the required documents.

We hope for your immediate action on this application.

Very truly yours,

IRENE P. FLORES
Administrator

BEST FREEPORT COLLEGES

Attachments: As per reference to Circular 062 (Guideline in implementing flexible learning in TVET

Technology Plan

1. CTPR
2. Course Design (CBC)
3. Technology Plan
4. Study Guide

Infrastructure Support System

1. Learning Management System

2. Human Infrastructure
3. List of Facilities

BEST FREEPORT COLLEGES

 TESDA-SOP CO-01-F07
Rev. No 01-02/13/15

A. Course Design

Course Title : HOUSEKEEPING NC II

Nominal Duration : 436 Hours
Qualification Level : NC II
Course Description : This course consist of competencies that a person
must achieve to to be able to clean equipment ,
tools and utensils and prepare, portion and plate
pastries, breads and other dessert items to guests
in hotels, motels, restaurants, clubs, canteens,
resorts and luxury lines/cruises and other related
operations.

Trainee’s Entry
Requirements :

● Can communicate in basic English either oral and written

● At least high school graduate
● Physically and mentally fit
● With good moral character
● Can perform basic mathematical question
● With laptop, desktop, tablet or android phone
● With internet connection
● Must have Ecopy of the following requirements:
-Form 137 or High School Card or ALS Certificate
-Birth Certificate
-Valid ID

BEST FREEPORT COLLEGES

 COURSE STRUCTURE

BASIC COMPETENCIES
No. of Hours: 18 Hours
Nominal
Unit of Competency Module Title Learning Outcomes
Duration
1. Participate in 1. Participating in LO 1. Obtain and convey
workplace workplace workplace information
communication communication LO 2. Speak English at a basic
operation level
4.5 Hours
LO 3. Participate in workplace
meeting and discussion.
LO 4. Complete relevant work
related documents
2. Work in a team 2. Working in a team LO1. Describe team role and
environment environment scope.
LO2. Identify own role and
4.5 Hours
responsibility within
team.
LO3. Work as a team member
3. Practice career 3. Practicing career LO 1. Integrate personal
professionalism professionalism objectives with organizational
goals
LO 2. Set and meet work 4.5 Hours
priorities
LO 3. Maintain professional
growth and development
4. Practice 4. Practicing 4 LO1. Identity hazards and
occupational occupational health risks
health and and safety LO2. Evaluate hazards and
safety risks
LO3. Control hazards and
risks 4.5 Hours
LO4. Maintain occupational
health and safety
awareness
LO5. Perform Basic First-Aid
Procedures

BEST FREEPORT COLLEGES

 COMMON COMPETENCIES
No. of Hours: 18 Hours

Nominal
Unit of Competency Module Title Learning Outcomes
Duration
1. Develop and 1. Developing and LO 1. Seek information on the
update industry update industry industry
knowledge knowledge LO 2. Update industry
knowledge
LO 3. Develop and update local 4 Hours
knowledge
LO 4. Promote products and
services to customers

2. Observe 2. Observing workplace LO 1 Follow hygiene

workplace hygiene procedures procedures
3 Hours
hygiene LO 2 Identify and prevent
procedures hygiene risk
3. Perform 3. Performing computer LO 1. Plan and prepare the
computer operations task to be undertaken
operations LO 2 Input data into the
computer
LO3. Access information using
computer 4 Hours
LO 4. Produce output data
using computer system
LO 5. Maintain computer
equipment and system

4. Perform 4. Performing workplace LO. 1 Follow workplace

workplace and and safety practices procedures for health, safety
safety practices and security practices
LO 2. Perform child protection
duties relevant to tourism
industry
3 Hours
LO 3. Observe and monitor
people
LO 4. Deal with emergency
situations
LO 5. Maintain safe personal
presentation standards
5. Provide effective 5. Providing effective LO 1 Greet customer 2 Hours
customer service customer service
LO 2 Identify customer needs
LO 3 Deliver service to
customer
LO 4 Handle queries through

BEST FREEPORT COLLEGES

 telephone, fax machine,
internet and email
LO 5 Handle complaints,
evaluation and
recommendations

CORE COMPETENCIES
No. of Hours: 400 Hours

Unit of Competency Module Title Learning Outcomes Nominal Duration

1. Provide 1. Providing LO 1. Set-up equipment
housekeeping housekeeping and trolleys
services to guests services to guests LO 2. Access rooms for
servicing 56 Hours
LO 3. Make –up beds (7 Days)
LO 4. Clean and clear rooms
LO 5. Clean and store
trolleys and equipment
2. Clean and prepare 2.Clean and prepare LO 1. Provide valet service
rooms for rooms for incoming to guest
incoming guest guest LO 2. Display professional 128 Hours
valet standards (16 Days)
LO3. Care for guest
property
3. Provide 3.Providing LO 1. Collect laundry and
Valet/Butler Valet/Butler Service for laundering.
service LO 2. Perform laundering
functions 80 Hours
LO 3. Process laundered (10 Days)
item
LO 4. Return laundered
item
4. Laundry linen and Laundering linen LO 1. Collect laundry and
guest clothes and guests clothes for laundering.
LO 2. Perform laundering
functions 48 Hours
LO 3. Process laundered (6 Days)
item
LO 4. Return laundered
item

BEST FREEPORT COLLEGES

 5. Clean public area Cleaning public LO 1. Select and set up
equipment and area, equipment equipment and materials
facilities and facilities LO 2. Apply cleaning
technique
56 Hours
LO 3. Clean dry and wet
(7 Days)
areas
LO 4. Maintain and store
cleaning equipment and
chemicals
5. Deal with/Handle 1. Dealing with/ LO 1. Determine the level
intoxicated guests handling of intoxication
intoxicated LO 2. Apply appropriate 32 Hours
guests procedures (4 Days)
LO 3. Comply with
legislations

Assessment Method

● Demonstration/ Simulation/
● Practical test
● Observation
● Interviews/ Oral Questioning
● Individual Group Discussion
● Individual/Group Project or Report
● Work projects
● Workplace observation of practical skills
● Role Play/
● Demonstration - LMS - Moodle
● Formal report from supervisor
● Written Evaluation - LMS - Moodle

Course Delivery

FLEXIBLE LEARNING DELIVERY

2.1. Blended Learning

Blended Learning is a strategic and systematic approach to combining the times

and modes of learning, integrating the best aspects of face-to-face and online. The
formal education program in which a learner/student learns at least in part through
the online delivery of content and instruction, with some element of student
control over time.

BEST FREEPORT COLLEGES

Place, path and pace at least in part at supervised brick-and-mortar location.
Blended learning includes an intentional shift to online instructional delivery for a
portion of the course to boost learning.

● Online Lecture
● Online Group Discussion- Synchronous
(Online – Trainer Facilitated)
● Individual Work (Reading, Viewing of Video Presentation, Assignment,
Modular) Asynchronous
● Simulation (Combination of Online and F2F)
● Individual Work/ Group Work (Online)
(Audio and Video Conferencing and Recording)
● Online Brainstorming
● Collaborations with Industry Experts

BEST FREEPORT COLLEGES

Resources for Offline Learning
List of tools, equipment and materials
for the training of 25 Trainees for Housekeeping NC II

TOOLS EQUIPMENT
QTY ITEM QTY ITEM
5 Mops 1 Projector Screen
5 Brushes 1 Overhead Projector
5 Brooms 2 Electric Fan
5 Buckets 1 First Aid Cabinet
5 Dust Pans 1 Instructor’s desk chairs
2 Garbage Receptacles 3 Fire Extinguisher
2 Sorting Baskets/ Laundry Baskets 2 Emergency Light
1 Step Ladder 2 Directional Signage
2 Squeegee 2 Air condition
2 Water Hoses 25 Armed Chairs
10 Lint Free Cleaning Cloths 1 Telephone
Scrubbing Foam 1 Computer
10 Dish Sponges 1 TV
5 Spray Bottles 1 Video player
5 Anti-Static Dusters 1 Fax machine
10 Gloves 1 Refrigerator
5 Caution Signs 1 Hairdryer
2 Mop Squeezer 1 Alarm clock
1 Shelving
MATERIALS 1 Cart
QTY ITEM 1 Trolley
2 rms Bond paper 1 Coffee Maker
20 pcs. Folders 1 Electric kettle
1 pc. Logbook 1 Electric jug

TOOLS EQUIPMENT
QTY ITEM QTY ITEM
1 box Transparency acetate 1 Toilet Caddy
2 White Board 1 Carpet sweeper
5 Whiteboard Markers 1 Vacuum cleaner (dry and wet )
2 Whiteboard Eraser 1 Polisher (electric with complete
accessories)
5 Marking Pen 1 Washers
2 Stationery 1 Dryer
2 sets Linen (for single bed and double bed) 1 Flat iron
1 set Glassware 1 Ironing Board

BEST FREEPORT COLLEGES

 1 set Cutlery 1 Steam pressers
1 pack Tea 1 Sorting shelves
1 pack Coffee 1 Drying cleaning machine
1 pack Sugar 1 Washers
1 pack Milk 1 Dryer
1 pack Biscuits 1 Flat iron
1 Beds (Single ) Cleaning agents
1 Bed (Queen) 5 Cleaning Detergent
1 Holy Bible 5 Liquid Detergent
2 pairs Slippers 5 Cleaning Solution
5 Flashlight 5 Sanitizing Agents
1 set Light fittings 5 Fabric Softener
1 Mirrors 5 Chlorine Bleach
5 Wardrobes Protective clothing
5 Hangers 5 All-Purpose Detergent
2 Ashtrays 5 Stain Removing Agents
5 for Variety of linen and clothing items 2 Furniture and floor polishers
each and fabrics
items
Discretionary supplies 5 Air Freshener
5 Fruit, 5 Pesticides
5 Beverages 5 Deodorizers
5 Chocolates 5 Toilet Disinfectant
Training resources/ materials 2 Overalls
25 Enterprise promotional materials 2 Jackets
25 Local tourist information 25 Aprons
2 Magazines 2 Goggles
2 Newspapers 2 Masks
2 Lodging agreement 2 Headwear
Housekeeping textbooks/ references 2 Waterproof clothing and footwear
2 Hand Sanitizer 25 Face Mask
2 Alcohol 25 Pairs of disposable gloves
2 3 Sanitizing Mat
1 Thermal Scanner
25 Face shield
2 Soap Dispenser

BEST FREEPORT COLLEGES

Resources for Online Learning

TOOLS EQUIPMENT MATERIALS

QTY
DESCRIPTION QTDESCRIPTION QTY
DESCRIPTION
Y

1 20 MBPS fiber 2 Unit Desktop/Laptop

internet connection Computers for
Admin and Trainers
2 Office Software 2 units Webcam for
-Word synchronous
-Excel training
-Powerpoint
-Publisher
2 Windows OS 2 Built in or external
microphones for
recording videos
1 Cloud based 1 Smart cellphone for
Storage recording video
presentation
1 Project Management 1 1 TB External
tool Drive/Storage
1 Learning
Management
System (Web
Application Google
Classroom)
1 Cloud Based Video
Editing/Recording
Software Storage
(Youtube Channel)

2 Online Video
communication
software for audio
and video
conferencing (Web
Based-Google Meet/
FB
Messenger/Zoom)
1 Online scheduling
software(Web
Application – Google
Calendar)
1 set Digital CBLM for all
units of competency
for the qualification
And other digital
content.

BEST FREEPORT COLLEGES

Other web
applications/tools for

ELearning
( Flippity,Calendly/G
oogle forms/Google
Slides/ Google
Spreadsheet/Google
Docs
Cloud Based
Storage/ Google
Drive

BEST FREEPORT COLLEGES

Facilities

A. Lecture Area : 50 square meters

B. Housekeeping / Mock Room : 27 square meters

C. Wash Area- : 8 square meters

D. Contextual Learning Center : 25 square meters

E. Learning Resource Center :25 square meters

F. Circulation Area : 600 square meters

G. Clinic : 16 square meters

BEST FREEPORT COLLEGES

Qualification of
Instructors/Trainers :
● Must be a national TVET Trainer Certificate I (TMI and NC)
● Must be physically fit
● Have at least 2 years relevant job/industry experience
● Must be a holder of a Certificate of Competency in Developing e-Learning Materials
for E-Learning or any appropriate training certificate as an evidence of trainers
competency in facilitating online training or Certificate in Facilitating Flexible E-
Learning Session

Monitoring and Grading System 

Built-in LMS Monitoring System such as logs reports, activity reports, and
gradebook shall be utilized to track the attendance and learning progress of the
trainees for the online training. The activity completion tracker shall be enabled
for the participants to monitor their own progress.

Result of the face to face evaluation for the practical demonstration requirement
shall be uploaded and integrated into the system to generate the overall rating.

Institutional Assessment System /Assessment Method

The following assessment methods shall be used for assessing the competency of
participants:

Portfolio assessment – This refers to the housekeeping forms that will be utilized
during the conduct of face-to-face institutional assessment.

Computer based test – This is composed of multiple choice test given online. The
computer based test shall only be opened to a particular Trainee scheduled for
assessment during a designated time. If the Trainee failed to take the test during
the designated time, he should notify the online mentor for another schedule of
test. A trainee should be able to get at least 80% of the correct answers to pass
the test.

Practical Demonstration (Face to Face) – Demonstration of skill/situation based

on the competency standard showing steps or process used to provide required
housekeeping services.

F. Monitoring Tool such as Progress Chart and Achievement Chart for Face to
face or offline training.
G. Course Evaluation Tool- LMS

BEST FREEPORT COLLEGES

 B. Modules of Instruction

CORE COMPETENCIES

UNIT OF COMPETENCY : PROVIDE HOUSEKEEPING SERVICES TO

GUEST

MODULE TITLE : PROVIDING HOUSEKEEPING SERVICES TO

GUEST

MODULE DESCRIPTOR : This module covers the knowledge, skills and

attitude in providing a range of general
housekeeping services to guest.

NOMINAL DURATION : 56 hrs

CERTIFICATE LEVEL : NATIONAL CERTIFICATE LEVEL II

PRE-REQUISITE :

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module, the trainee/ student must be able to:

LO 1. Receive Housekeeping Requests

LO 2. Provide Housekeeping Requests

LO 3. Provide advice to guest

LO 4. Liaise with other departments

BEST FREEPORT COLLEGES

LO 1. RECEIVE HOUSEKEEPING REQUESTS
Assessment Criteria Assessment
Contents Condition Methodologies
Method
Guest/staff Range of Peer Web Conference Online Quiz
housekeeping requests housekeeping Pad Group Portfolio
and service delivery are services and Pen Discussion/ Demonstration
accepted and recorded in products Telephone Forum
accordance to enterprise 2 way radio Modular/Self-
policies and procedure. Housekeeping Paced
Forms H5p Interactive
LMS-Moodle Video
Access
Google-Meet
Access
Student’s
Account
Trainer’s
Account
Details of requests Confirm details of Fully operational Web Conference Online Quiz
made are confirmed and request equipment in an Group Portfolio
noted in accordance accommodation Discussion/ Task Sheet
with enterprise environment, Forum Demonstration
procedures guest rooms Modular/Self-
Apologies are made Apologize for and various Paced
when a request has delay of service housekeeping H5p Interactive
arisen from a delayed equipment and Video
delivery of service solution and
Request not related to Refer request not supplies
housekeeping are related to
referred to appropriate housekeeping LMS-Moodle
department. Access
Google-Meet
Access
Student’s
Account
Trainers
Account

BEST FREEPORT COLLEGES

 LO 2. PROVIDE HOUSEKEEPING REQUESTS

Assessment Criteria Assessment

Contents Condition Methodologies
Method
Identified service/item Liaise with other Workplace
is obtained through Department location
liaison with other staff
in accordance with
enterprise procedures
Required items are Locate and Fully operational
located and delivered Deliver Items to equipment in an
to guest room in Guest Room accommodation
accordance with environment, Web Conference
enterprise procedures including guests Group
Equipment is set up in Online Quiz
Set-up equipment rooms and Discussion/
guest room in Portfolio
inside the guest various Forum
accordance with the housekeeping Task Sheet
room Modular/ Self-
request of the guest equipment and Demonstration
Paced
Requested items are Remove solutions H5p Interactive
removed from guest requested items Housekeeping Video
rooms in accordance from guest room Forms
with enterprise LMS-Moodle
procedures. Access
Google-Meet
Access
Student’s
Account

BEST FREEPORT COLLEGES