Evidence Plan

Competency HOUSEKEEPING (NC II)

standard:
Unit of PROVIDE HOUSEKEEPING SERVICES TO GUESTS
competency:
Ways in which evidence will be collected:

Third party Report

[tick the column]

Demonstration &
Observation &
Questioning

Questioning

Portfolio

Written
The evidence must show that the trainee…
● Requests and service delivery to guest/staff  
are accepted and recorded in accordance to
enterprise policies and procedure.
● Details of requests made are confirmed and  
noted in accordance with enterprise
procedures
● Apologies are made when a request has  
arisen from a delayed delivery of service
● Requests not related to housekeeping are  
referred to appropriate department.
● Identifies service/item is obtained through  
liaison with other staff in accordance with
enterprise procedures
● Locates and delivers required items to guest  
room in accordance with enterprise
procedures
 Requests of the guest is setting up  
equipment in guest room.
● Removes requested items are removed from  
guest rooms in accordance with enterprise
procedures
● Guest is advised on services and items  
available through housekeeping department
● Advises guest on use of items delivered to  
guest room

Date Developed: Document No.

HOUSEKEEPIN
Issued by:
G NCII Date Revised:
New Cabalan Page 1 of
Provide
Developed by:
Senior High 10
Housekeeping
DEMIE ANNE B. School
Services to
MONDOÑEDO Revision # 01
Guests
 ● Demonstrates and delivers the proper use of  
item to the guest room
● Liaises and provides with other staff and  
department to support services
● Reports equipment malfunction to  
appropriate personnel in accordance with
enterprise procedures
● Advises management on dangerous or  
suspicious circumstances in accordance with
enterprise procedures.
● Updates other departments on the status of  
service request.
NOTE: *Critical aspects of competency

Date Developed: Document No.

HOUSEKEEPIN
Issued by:
G NCII Date Revised:
New Cabalan Page 2 of
Provide
Developed by:
Senior High 10
Housekeeping
DEMIE ANNE B. School
Services to
MONDOÑEDO Revision # 01
Guests