COMPETENCE-CENTRIC INSTUCTIONAL PLAN

Developer: WALDEN C. ASERAL

South Cotabato State College-Region XII
Qualification: Housekeeping NC II
Unit of Competency: Provide Housekeeping Services to Guest
Learning Outcomes: LO1: Receive housekeeping requests
LO2: Provide/Service housekeeping requests
LO3: Provide advice to guest
LO4: Liaise with other departments
Duration: 50 hours
Situating Learning: One of the premier lodging in your area is announcing that they are on hiring housekeeping personnel since the Smile Festival is up-coming. Tourist
arrival is increasing and the manager wants additional employee to address the needs. But he needs a knowledgeable person to handle housekeeping
and also can address different guest needs.

The manager emphases that the applicant must pass the following criteria:

 Can handle guest request with in the time frame

 Address the guest request as desired
 Give polite and informative response to guest questions, and
 Know when and where different hospitality services are.
Upon hiring the new employee, the manager want to insure that he/she must possess all the qualification needs that will help to provide excellent
housekeeping service to their guest.

Learning Concepts

Communicati
Technology

Environmen

Concerns
Learning Course Assessment
Chunks Learning Criteria Learning Activities Methodologies Assessment Time
Science

Outcome Method

Math

tal
on
Sub Task 1 1.1 Guest/staff  Tools,  Accomplish 1. State the lesson
Receive housekeeping Materials and Housekeeping objectives.
housekeeping Equipment  Discussion  Written test 10
requests requests and Forms
service delivery Identification 2. Give overview on  Video Viewing  Oral exam hours
are accepted and different hotel activities  Group Activity:  Demonstration
Role play  Check their
recorded in 3. Show trainees task using
accordance to different situation why Performance
enterprise policies guest needs to request Criteria
and procedure Checklist
4. Explain to the
1.2 Details of trainees how to
requests made
 are confirmed and address the different
noted in guest request
accordance with
enterprise 5. Display different
procedure forms needed and
1.3 Apologies are explain importance of
made when a record keeping
request has 6. Give time trainees
arisen from a to watch video
delayed delivery presentation
of service
1.4 Request not 7. Divide students into
related to two groups (divide
housekeeping are class equally)
referred to
appropriate 8. Each group will
department. prepare a role play that
covers different guest
request

9. Each group will

have to present their
role play.

10. Give summary on

the trainees
presentation and give
feedback

11. Perform Task sheet

1,1,1- Accomplish
Housekeeping Forms

12. Perform Task sheet

1,1,2- Liaise with other
department

13. Perform Activity

1.1.4- Play the role of a
housekeeping
attendant liaising with
other department
 Learning Concepts

Communication
Technology
Course

Environment
Learning Assessment

Concerns
Assessment

Science
Chunks Learning Criteria Learning Activities Methodologie Time

Math
Outcome s Method

al
Sub Task 2 Provide/Servi 2.1Identified  Set-up  Deliver  Waste 1. State the lesson
ce service/item is obtained Equipment and Classification objectives.  Group
housekeepin through liaison with retrieve and 2. Help student to recall Discussion
 Written test
g requests other staff in guest loan segregation previous lesson.  Demonstratio  Interview 10 hours
accordance with item n on how to  Return Demo
enterprise procedures
3. Ask the trainees to assemble  Check their
and task using
identify basic Performance
2.2 Required items are disassemble
equipment that Criteria
located and delivered vacuum
guest most cleaner Checklist
to guest room in
accordance with requested  Group
enterprise 4. Pair trainees and Activity:
them to discuss the Reporting
2.3 Equipment is set up use/s of each
in guest room in equipment
accordance with the 5. Explain to trainees
request of the guest why this equipment
is not available
2.4 Requested items inside the room
are removed from 6. Ask the trainees to
guest rooms in recall their
accordance with knowledge on each
enterprise procedures equipment and
determine their
usage.
7. Perform Task Sheet
1.2.1- Deliver and
retrieve guest loan
item
8. Perform Task Sheet
1.2.2- Set-up
Equipment
 Learning Concepts

Communicatio
Technology

Environment
Learning Course Assessment

Concerns
Assessment

Science
Chunks Learnin Criteria Learning Activities Methodologies Time

Math
g Method
Outcom

al
e

n
Sub Task 3 Provide 3.1 Guest is advised on  Demonstrate/ 10 hours
advice to services and items Operate 1. State the lesson  Group  Written Test
guest available through Equipment objectives Discussion  Interview
guest request
housekeeping
2. Help trainees to  Video Viewing  Demonstration
department recall previous  Group Activity:  Check their
lessons Gallery Walk task using
3.2 Guest is advised on Performance
use of items delivered to 3. Show trainees a Criteria
guest room video presentation Checklist
on delivering
requested item
3.3 The proper use of
delivered item to the 4. Group trainees into
guest room is 4 groups
demonstrated to guest
5. Let them
3.4 Liaise with other staff demonstrate how
to give instruction
and department to to guest
provide support services
6. Identify the attitude
that the
housekeeper must
have in giving
instruction to guest

7. Get the group to

discuss and write
down their
comments on a flip
chart.

8. Have them do a
gallery walk to
insure that they
also know the work
of other groups

9. Collect and
summarize their
outputs to come up
with a new
understanding or
concept.

10. Summarize the

lesson with
 explanation on
how to provide
advices to guest
11. Perform Task
Sheet 1.3.1-
Demonstrate/Oper
ate Equipment
guest request

Learning Concepts

Communication
Technology
Course

Environment
Learning Assessment

Concerns
Assessment

Science
Chunks Learning Criteria Learning Activities Methodologies Time

Math
Outcome Method

al
Sub Task 4 Liaise with other 4.1 Equipment  Liaise with
departments malfunction is reported other 1. State the lesson  Discussion  Written Test 20 hours
to appropriate department objectives  Video Viewing  Oral Recitation
personnel in
Role play  Group Activity:  Demonstration
accordance with 2. Help trainees to Role play
enterprise procedures recall the previous
lesson
4.2 Management is
advised on dangerous 3. Discuss to the
or suspicious trainees the
circumstances in
importance of
accordance with
documented report.
enterprise procedures.
4. Show trainees video
4.3 Other departments
are updated on the clips.
status of service
request 5. Ask a trainees to
share their
observation and give
explanation the pros
and cons in
communication.

6. Group students into

two

7. Give them instruction

about their role play
 to serve as their
assessment

Adapted from: -Learner Engagement Plan, Institute of Technical Education, Singapore, 2010
-Contextual Learning Matrix, Rey S. Dantes, 2010
-TESDA Circular 38, series of 2016

PREPARED BY: REVIEWED BY: APPROVED BY:

WALDEN C. ASERAL HOPE P. ESPARAGOSA, MagDev. EDWARD LOVELL B. BRILLANTES, Ph. D.

TM II Trainee TM II Trainer SUC President 1