Republic of the Philippines

SOUTH COTABATO STATE COLLEGE

(Formerly Surallah National Agricultural School)
Dajay, Surallah, South Cotabato

INSTRUCTIONAL BLUE PRINT

Provide Housekeeping Services to Guest

Receive housekeeping Provide/Service Provide advice to Liaise with other

request housekeeping request guest department
 1 Provide Housekeeping Services to Guest 6

Receive housekeeping request Provide/Service housekeeping request

2 3

Accept and record the guest/staff housekeeping Coordinate with other staff to obtain and deliver
request and service delivery identified services or item
2.a 3.a

Importance of housekeeping and Explain procedure in delivery of guest loan item

Role of housekeeping department
2.a.1

Housekeeping request from guest 3.a.1

Record housekeeping request
re 2.a.2 Discuss the enterprise policy and procedure

Demonstrate recording process

3.a.2
2.a.3
Perform delivery and retrieval of requested
item
Confirming and noting details of request made
2.b
3.a.3
Nothing details of what is needed
Locate and deliver required item to guest room
2.b.1
3.b
Demonstrate on referring/ liaise with other
department Identify equipment request

3.b.1
2.b.2
Set up equipment delivered
Apologizing for the delayed delivery of service

2.c 3.b.2

Examples of breakdown in providing services to room

2.c.1

Demonstrate responding on different types of

guest
2.c.2
 1 Provide Housekeeping Services to Guest 6

Provide advice to guest Liaise with other department

4 5

Advise guest on service and item available through Report Malfunction

housekeeping department 4.a
5.a
Discuss other hotel services offered
Discuss proper documentation and reporting
5.a.1
Advice guest on the use of items delivered to guest 4.a.11b
Advise management of dangerous or suspicious
room, if required demonstrate circumstances
4.b
5.b
Identify different materials item and equipment loanable in
housekeeping Explain security and safety procedure in housekeeping

4.b.1 5.b.1

OHS
4.b.2

Demonstrate /Operate and explain equipment

delivered
Observe OHS
4.b.3