Professional Documents
Culture Documents
1 SELF-ASSESSMENT CHECK
INSTRUCTIONS: This Self-Check Instrument will give the trainer necessary data or
information which is essential in determining trainees need and
requirements. Please check the appropriate box of your answer to the
questions below.
CORE COMPETENCIES
CAN I…? YES NO
1. Provide Housekeeping Services to guest
1.1 Identify and perform different housekeeping services
1.2 Handle housekeeping requests
1.3 Advice guests on room and housekeeping equipment
2. Prepare Rooms for Guests
2.1 Set-up equipment and trolleys
2.2 Access rooms for servicing
2.3 Make –up beds
2.4 Clean and clear rooms
2.5 Clean and store trolleys and equipment
3. Provide Valet Service
3.1 Identify Valet services
3.2 Perform proper coordination to ensure optimum privacy,
security and confidentiality of all guests
3.3 Display professional valet standards
3.4 Ensure proper handling of guest’s property.
4 Clean Premises
4.1 Select and use equipment and materials properly for cleaning
premises.
4.2 Comply with occupational; health and safety requirements
in preparing dry and wet cleaning agents and chemicals
Industry experience is
sufficient
Conduct Interview,
written and
demonstration if
necessary
1. Provide Housekeeping
Services to guest
1.1 Identify and perform Identify and perform
different housekeeping different housekeeping
services services
1.2 Handle housekeeping Handle housekeeping
requests requests
1.3 Advice guests on room Advice guests on room and
and housekeeping housekeeping equipment
equipment
2. Prepare Rooms for
Guests