The Good Shepherd School of Imelda, Inc.

Riverside, Poblacion, Imelda Zamboanga Sibugay

S.E.C. REG. # G199700393

DECS. GOV’T. PERMIT NO. 012 S. 1998 – (PRE-SCHOOL & PRIMARY)
DECS. GOV’T. PERMIT NO. 09 S. 2001 (COMPLETE ELEMENTARY)
GOVERNMENT RECOGNITION (R-IX) NO. 002, S. 2008 (COMPLETE SECONDARY COURSE)

Alignment Classroom Instruction Delivery (ACID) Plan

HOUSEKEEPING FRONT OFFICE SERVICES

Course Description:

This course is designed for a Grade 9 student to develop knowledge, skills, and attitudes to perform the tasks on Front Office Services. It covers core
competencies, namely: 1) Receiving and processing reservation, 2) Operating a computerized reservation system, 3) Providing accommodation reception services,
4) Conducting night audit, 5) Providing club reception services, and 6) Providing porter services the preliminaries of this course include the following: 1)Discussion
of the relevance of the course, 2) Explanation of key concepts relative to the course, and 3)Exploration of career opportunities.

1st Quarter
Highest Enabling Strategy to
Content Performance Use in Developing the
Content Learning Competencies Highest Thinking Skills to Assess Highest Thinking Skills to
Standards Standards
Assess
Revised Assessment Technique
KUD Bloom’s Generic List
Teaching
Classifica taxonomy of Teaching
Strategy
tion WW QA PC Strategies
(RBT)
1. Front office Discuss the responsibilities of Understan Analyzing Short Essay Rubric Communi Observati
department front office department ding Quiz cation on
Explain the function of front Understan Analyzing Short Essay Checklist Communi Observati
2. Front office function Receiving Independently ding Quiz cation on
office
and receives and
3. Main functions of Explain the main functions of Understan Analyzing Short Essay Checklist Communi Observati
processing processes ding Quiz cation on
Front office section Front Office sections
reservation reservations
Explain the functions of a Understan Analyzing Short Essay Checklist Communi Observati
4. Functions of a Hotel hotel ding Quiz cation on
 Follow the essential attributes Understan Remembe Short Essay Checklist Represent Observati
of Front Office staff ding ring Quiz ations on
5. Essential Attributes
of front office staff

Determine for and advise Understan Analyzing Short Identificat Rubric Connectio Observati
6. Receive and process customer of the availability of ding Quiz ion ns on
request the reservation
a. Receive
Reservation
Request
b. Hotel
Reservation
through Phone
 The Good Shepherd School of Imelda, Inc.
Riverside, Poblacion, Imelda Zamboanga Sibugay

S.E.C. REG. # G199700393

DECS. GOV’T. PERMIT NO. 012 S. 1998 – (PRE-SCHOOL & PRIMARY)
DECS. GOV’T. PERMIT NO. 09 S. 2001 (COMPLETE ELEMENTARY)
GOVERNMENT RECOGNITION (R-IX) NO. 002, S. 2008 (COMPLETE SECONDARY COURSE)

Alignment Classroom Instruction Delivery (ACID) Plan

HOUSEKEEPING EVENT MANAGEMENT SERVICES

Course Description:
This curriculum guide on Event Management Services National Certification III (NC III) is designed for students to enhance the knowledge, skills, attitude
and motivations to perform the tasks in accordance with industry standards. It covers the basic, common and core competencies required for the NCIII level in
developing and coordinating events, namely: for basic competencies: 1)Leading in workplace communication, 2)Leading small team, 3)Developing and practicing
negotiation skills, 4)Solving workplace problem related to work activities, 5)Using mathematical concept and techniques, and 6)Using relevant technologies. For
common competencies, it include:1)Developing roster staff, 2)Controlling and order stock, 3)Training small groups, 4)Establishing and conducting business
relationships. For core competencies, namely: a) Event planning services, it includes: 1) Planning and developing event proposal or bidding, 2)Developing an event
concept, 3)Developing an event program, 4)Selecting event venue and site, 5)Developing and updating event industry knowledge; b)On-site event management
services, it includes:1)Providing on-site event management services, 2)Developing and updating knowledge on protocol, and 3)Managing contractors for indoor
events.

1st Quarter
Highest Enabling Strategy to
Content Performance Use in Developing the
Content Learning Competencies Highest Thinking Skills to Assess Highest Thinking Skills to
Standards Standards
Assess
Revised Assessment Technique
KUD Bloom’s Generic List
Teaching
Classifica taxonomy of Teaching
Strategy
tion WW QA PC Strategies
(RBT)
1. Customer Service The learner The learner Select appropriate Understa Analyzin Essay Essay Rubric Commun Observa
Skills demonstrates independently communication method nding g ication tion
2. Guidelines for understanding leads workplace Follow the guidelines for Understa Analyzin Short Essay Rubric Represen Observa
Handling Guest of concepts, communication handling guest complaints nding g Quiz tations tion
 Complaint theories and based on the
3. Basic Housekeeping principles in industry Perform the basic Knowing Applying Observa Identifica Rubric Connecti Demonst
Skills leading standards. housekeeping skills tion tion ons ration
4. Housekeeping workplace Use appropriate cleaning Knowing Applying observati Identifica Checklist Connecti Demonst
Cleaning Supplies, communicati supplies, tools, chemicals and on tion ons ration
Tools, Chemicals on equipment
and Equipment