Republic of the Philippines

Department of Education
REGION XI
SCHOOLS DIVISION OF DAVAO OCCIDENTAL
TICULON NATIONAL HIGH SCHOOL
TICULON, MALITA, DAVAO OCCIDENTAL

TECHNOLOGY AND LIVELIHOOD EDUCATION

GRADE 10-FRONT OFFICE SERVICES
4TH QUARTER EXAMINATION

NAME:__________________________________________ GRADE/SECTION:_______________________

Direction: Arrange the steps below according to the procedure in luggage handling
upon guest arrival by writing the appropriate number of the steps on the blank
provided before each number.
______1. The bell boy will ask the front office staff the accommodation number
allotted to the guest.
______2. He will write the accommodation number on the luggage tag and confirm
if the guest registration formality is complete.
______3. If the room is ready, he will take the luggage to the room by the staff
elevator and place the luggage on the luggage rack.
______4. If the room is not ready, the luggage will be taken to the store room.
______5. The luggage details will be recorded into the Daily Luggage Register.
______6. He takes the luggage inside and ensures that nothing is left in the vehicle.
______7. He will ask the guest’s name politely and tag the luggage with the guest
name.
______8. He will ask if there is anything fragile or perishable is in the luggage and
add this information on the luggage tag so as to handle it more carefully.
______9. He will inform the guest that their luggage is with him.
______10. He will escort the guest to the hotel reception.
______11. A bellboy is assigned to look for the new arrival of guest.
______12. As the guest vehicle stops at the hotel entrance, the bell boy should open
the vehicle door and greet the guest
______13. The bell boy will help the guest with his luggage.
______14. He will also help the elderly/disables guests to get out of the vehicle if
necessary.
______15. He will inform the guest that he will be taking care of their luggage
bring it their accommodation.

Direction: The following number of items are all about bell desk and its services in
a hotel. Write T if the statement is correct and F if it is incorrect. Write your answers
in your notebook.
1. ________ A bell desk is an extension of front desk.
2. ________ The senior bell captain supervises the whole bell desk.
3. ________ The bell boys are also known as the porters or bell hops.
4. ________ Luggage refers to the things that the hotel guests brought during
their stay. It includes bags (travelling or pack), suitcases, etc.
5. ________ Up bell activity is done when luggage is transferred from the
vehicle (car/taxi) at the time of arrival to the lobby and to the room which
the guests will be staying.
TURNING YOUR VISIONS INTO REALITIES
Ticulon, Malita, 8012 Davao Occidental
+639457428568 / +639466655587
hprenoblas2018@gmail.com
 Republic of the Philippines
Department of Education
REGION XI
SCHOOLS DIVISION OF DAVAO OCCIDENTAL
TICULON NATIONAL HIGH SCHOOL
TICULON, MALITA, DAVAO OCCIDENTAL

6. ________ Down bell activity is done when luggage is transferred from the
room which the guests stayed to the lobby and then to the vehicle (car/taxi)
at the time of departure.
7. ________ The doorman receives the guests and welcomes them.
8. ________ The valet parking attendants guides the guests/visitor to park
their vehicles properly in the parking lot during the arrival and the
departure.
9. ________ The hotel is responsible for the luggage of the guests during their
stay in the hotel. The bell desk department of the hotel is the one
accountable for the luggage of the guests.
10.________ Lobby is the first area in the hotel where the guest gets in. The
bell desk is one of the desks situated in the lobby area.

5 POINTS
In the Hospitality industry, services are very important. In your own opinion, what does excellent
service mean to you? Explained.

TURNING YOUR VISIONS INTO REALITIES

Ticulon, Malita, 8012 Davao Occidental
+639457428568 / +639466655587
hprenoblas2018@gmail.com