Sylvan Spa

Arrival and Check-in Flow (Men)

Extend a prompt greeting.
“Welcome to Sylvan Spa…!”
Use the guest name if known.
Welcome them back if it’s not
their first visit.
Initiate check-in procedures. A
concierge (sometimes the second at
the desk) radios the gentlemen’s
attendant, “Mr. ____ for 10am.”
Check-in all service treatments for
each revenue center.
Privately review the guest
itinerary and special needs or
requests. Read all comments.
Ask the guest for the preferred
method of payment and process.

If No
Ask if there are any other
services the guest would
enjoy, or recommend
complementary services or
If attendant cannot arrive at special promotions.
front desk, escort guest to end
of locker room entrance and If Yes
point out attendant desk,
introduce attendant. Use radio Make the appropriate changes
if attendant not present. and print new tech schedules
and guest folios.

Spa attendant extends a welcome to

the men’s locker room and
introduces himself. The facility Review the new guest itinerary,
orientation will begin here by special needs, or new requests to
pointing out reading materials, F&B confirm accuracy.
presentation, etc in the den.

Attendant will escort to locker room

corridor pointing out grooming area,
restrooms, lockers, and wet
amenities. The relaxation lounge
door will be pointed out (for
opposite gender therapist).
Spa concierge will assign the guest a
locker, explain its use, and ask the guest
for his shoe size. A beverage will be
offered, a floor mat presented, and
sandals placed on top. Guests will be
told how much time they have to enjoy
the facility before the beginning of his
service.
Throughout the facility orientation, the spa
attendant will introduce the “water transformation
circuit” pointing out the water stations and
journey diagram. The attendant will offer his or
her name to the guest and wish a relaxing
experience. Throughout the guest’s visit, the
attendant will make proper use of relaxation props
and beverages to ensure a five star pre and post
treatment spa experience.
END

Arrival and Check-in Flow (Women)
Extend a prompt greeting.
“Welcome to Sylvan Spa…!”
Use the guest name if known.
Welcome them back if it’s not
their first visit.
Spa Concierge will personally
escort guest to the ladies’
locker room or salon.
The spa concierge will make
pleasant conversation with the
guest and welcome her to the
ladies’ den. The facility orientation
will begin here by pointing out
reading materials, F&B
presentation, etc.
Concierge will escort to locker room
corridor pointing out vanity area,
restrooms, lockers, and wet
amenities. The relaxation lounge
door will be pointed out (for
opposite gender therapist).
Spa concierge will assign the guest a
locker, explain its use, and ask the guest for
her shoe size. A beverage will be offered, a
floor mat presented, and sandals placed on
top when the attendant returns. Guests will
be told how much time they have to enjoy
the facility before the beginning of her
service.
Sylvan Spa
Privately review the guest
Initiate check-in procedures. itinerary and special needs or
Check-in all service treatments
requests. Read all comments.
for each revenue center. Ask the guest for the preferred
method of payment and process.
If No
Ask if there are any other
services the guest would
enjoy, or recommend
complementary services or
special promotions.
If Yes
Make the appropriate changes
and print new tech schedules
and guest folios.
Review the new guest itinerary,
special needs, or new requests to
confirm accuracy.
Throughout the facility orientation, the spa
attendant will introduce the “water
transformation circuit” pointing out the water
stations and journey diagram. The attendant
will offer his or her name to the guest and wish
a relaxing experience. Throughout the guest’s
visit, the attendant will make proper use of
relaxation props and beverages to ensure a five
star pre and post treatment spa experience.
END