LYON SERVICE SEQUENCE

Hostess

Use guest name and record preference

Eye contact, Smile Confirm if guest has reservation, and If yes, confirm how many guests will actually be dining. (If guest number is different to
highlight the name in the reservation book. reservation, adjust table first before seating the guests)
Greet the guest (within 30
sec) If not, obtain guest’s details name and room number (if applicable); and confirm the party size,
assign table accordingly

Present menu and explain Work along with the server, assists
Remove covers if n/a item and special dish (if Unfold the napkins for each guest children, women, and elderly first with
necessary any) their seats as needed.

Wish the guests to have a Make sure the server knows that he/she has a new table
wonderful or enjoyable lunch / and inform the server of the host’s name and seat
dinner or evening with us. location number

For single diner offer reading material

and offer comfort items (Pasmina,
reading glasses, reading light) if
necessary before returning to hostess
stand
 LYON SERVICE SEQUENCE
Waiter

Use guest name

Take food order - Key into IG. And check
Ask if guest wish to start with a bottle of Place the beverage order in if guest is ready for wine order, if not
water, offer special aperitif?
Greet the guest warmly and InfoGenesys and serve water and come back later for wine order
introduce ourselves (Within 2 minutes after guest seated) drinks

Clearing amouse bouche Serve amouse bouche Reset cutleries Wine order and Wine service Serve bread and butter

Fire next course (if Clearing Main Course and remove side
Serve appetizer Clearing appetizer Serve Main Course plate, side knife, bread, butter and cruets
any)

Offering tea and coffee /

Bid Farewell Presenting bill digestive Offering dessert Crumbing down the
table

Use guest name Always offer coffee / tea refills If guest order dessert then reset cutleries

and serve dessert within 10 min