Scribd Logo
Upload

Welcome to Scribd!

  • Modern Green

    Uploaded by

    6D10 NG YAN HUNG 吳欣鴻
    10 views2 pages
    Susan Ong is a senior IT account director with over 12 years of experience at major firms such as IBM, Microsoft, and Oracle. She has a strong network of clients with annual spending over $30 million and has cultivated close, trusting relationships resulting in long-term business. Her skills include strategic planning, business development, contract negotiations, and program management. Currently she leads a team of 12 at IBM overseeing 25 accounts with annual spending over $30 million. She has grown sales from her client portfolio by 35% through identifying latent needs and upselling services.

    Original Description:

    Copyright

    © © All Rights Reserved

    Available Formats

    DOCX, PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    Report this Document
    Susan Ong is a senior IT account director with over 12 years of experience at major firms such as IBM, Microsoft, and Oracle. She has a strong network of clients with annual spending over $30 million and has cultivated close, trusting relationships resulting in long-term business. Her skills include strategic planning, business development, contract negotiations, and program management. Currently she leads a team of 12 at IBM overseeing 25 accounts with annual spending over $30 million. She has grown sales from her client portfolio by 35% through identifying latent needs and upselling services.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    10 views2 pages

    Modern Green

    Uploaded by

    6D10 NG YAN HUNG 吳欣鴻
    Susan Ong is a senior IT account director with over 12 years of experience at major firms such as IBM, Microsoft, and Oracle. She has a strong network of clients with annual spending over $30 million and has cultivated close, trusting relationships resulting in long-term business. Her skills include strategic planning, business development, contract negotiations, and program management. Currently she leads a team of 12 at IBM overseeing 25 accounts with annual spending over $30 million. She has grown sales from her client portfolio by 35% through identifying latent needs and upselling services.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 2

    SUSAN [Address]

    +852 9100 9100


    susan.ong@gmail.com

    ONG [LinkedIn Profile]


    [Nationality]

    OBJECTIVE
     Senior IT Account Director with over 12 years’ experience at bluechip firms such as IBM,
    Microsoft and Oracle
     Strong network of customers with annual spend in excess of 30M USD. Clients include public
    bodies (LTA, SLA, GovTech) as well as private organisations (MediaCorp)
     Excellent track record for cultivating close relationships with clients, acting as both account
    manager and impartial solutions provider, resulting in deep trust and long term business clients

    Achievements Include
    o Grew sales from portfolio of clients by 35% through consultative identification of client’s
    latent needs
    o Kickstarted partnerships with other solutions providers resulting in 3M USD in additional
    sales in 2018

    SKILLS
    Strategic Planning  Channel Partnerships  Business Development 
    Contract Negotiations  Program Management  Regional Accounts

    EXPERIENCE
    Senior Account Director | IBM Business Solutions
    MAY 2012 – PRESENT
     Lead team of 12 overseeing full spectrum of account operations and servicing for 25 accounts
    with annual spend in excess of 30M USD
     Manage network of channel sales partners; set and communicate sales targets whilst supporting
    local operations through sharing of best practices to drive sales
     Analyse markets and recognised opportunities to expand business by adjusting product mix and
    targeting key verticals
     Conceptualise and plan marketing strategies to increase client acquisition and retain existing
    clients
    Significant Achievements
    o Grew sales by 35% YOY through upselling of services to existing account portfolio. Identified
    existing client pain points and suggested IBM solutions to meet organizational objectives

    EDUCATION
    Master’s Degree | INSEAD
    2008
    - Awarded High Distinction
    - Specialisation in Organisational Psychology and Management

    Bachelor’s Degree | University of Tasmania


    2000
    - GPA: 3.98 / 4.00
    - Specialisation in Computer Science

    MISCELLANEOUS INFORMATION
    Nationality: Hong Kong Citizen
    Languages: Fluent in English, Mandarin
    Technical Skills: Ruby, Python, C++
    Availability: 1 Month’s Notice

    You might also like