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    This document provides a summary of Susan Ong's professional experience and qualifications. She has over 12 years of experience in senior IT roles at major technology companies, with a strong network of customers generating over $30 million in annual spend. She has an excellent track record of cultivating close client relationships and acting as both an account manager and impartial solutions provider. Key achievements include growing sales from her client portfolio by 35% through identifying latent customer needs and kickstarting new partnerships resulting in $3 million in additional sales. She has a Master's degree from INSEAD and Bachelor's degree from the University of Tasmania specializing in computer science.

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    This document provides a summary of Susan Ong's professional experience and qualifications. She has over 12 years of experience in senior IT roles at major technology companies, with a strong network of customers generating over $30 million in annual spend. She has an excellent track record of cultivating close client relationships and acting as both an account manager and impartial solutions provider. Key achievements include growing sales from her client portfolio by 35% through identifying latent customer needs and kickstarting new partnerships resulting in $3 million in additional sales. She has a Master's degree from INSEAD and Bachelor's degree from the University of Tasmania specializing in computer science.

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    2 views2 pages

    Modern Blue

    Uploaded by

    janeisgoodcat
    This document provides a summary of Susan Ong's professional experience and qualifications. She has over 12 years of experience in senior IT roles at major technology companies, with a strong network of customers generating over $30 million in annual spend. She has an excellent track record of cultivating close client relationships and acting as both an account manager and impartial solutions provider. Key achievements include growing sales from her client portfolio by 35% through identifying latent customer needs and kickstarting new partnerships resulting in $3 million in additional sales. She has a Master's degree from INSEAD and Bachelor's degree from the University of Tasmania specializing in computer science.

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    © All Rights Reserved
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    of 2

    Susan [Address]

    +852 9100 9100

    Ong
    [Email]
    [LinkedIn Profile]
    [Nationality]

     Senior IT Account Director with over 12 years’ experience at bluechip firms such as IBM,
    Microsoft and Oracle
     Strong network of customers with annual spend in excess of 30M USD. Clients include
    public bodies (LTA, SLA, GovTech) as well as private organisations (MediaCorp)
     Excellent track record for cultivating close relationships with clients, acting as both
    account manager and impartial solutions provider, resulting in deep trust and long term
    business clients
    Achievements include:
    o Grew sales from portfolio of clients by 35% through consultative identification of client’s
    latent needs
    o Kickstarted partnerships with other solutions providers resulting in 3M USD in additional
    sales in 2018

    Key Skills
    List relevant strengths  List one of your strengths  List one of your strengths 
    List one of your strengths  List one of your strengths  List one of your strengths

    Experience
    MAY 2012 – PRESENT
    Senior Account Director / IBM Business Solutions, Hong Kong
     Lead team of 12 overseeing full spectrum of account operations and servicing for 25
    accounts with annual spend in excess of 30M USD
     Manage network of channel sales partners; set and communicate sales targets whilst
    supporting local operations through sharing of best practices to drive sales
     Analyse markets and recognised opportunities to expand business by adjusting product
    mix and targeting key verticals
     Conceptualise and plan marketing strategies to increase client acquisition and retain
    existing clients
    Significant Achievements
    o Grew sales by 35% YOY through upselling of services to existing account portfolio.
    Identified existing client pain points and suggested IBM solutions to meet organizational
    objectives
    Education
    2008
    Master’s Degree / INSEAD, Singapore
    - Specialisation in Organisational Psychology and Management
    - Awarded High Distinction

    2000
    Bachelor’s Degree / University of Tasmania, Australia
    - Specialisation in Computer Science
    - GPA: 3.98 / 4.00

    Misc Information
    Nationality: Hong Kong Citizen
    Languages: Fluent in English, Mandarin
    Technical Skills: Ruby, Python, C++
    Availability: 1 Month’s Notice

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