Adrian White

1530 N Broughton Street, Sherman, TX 75090

Cell: (972) 837-9275
Email: adrianswhite1981@gmail.com

Summary:
Over the past few decades, I've supported customer and patient-centric industries as a Learning Business Partner (LBP)
for all Organized Learning and Development business needs including instructional design and learning delivery. I am
knowledgeable of L & D methodologies and models including Agile, ADDIE, Kirkpatrick, Bloom’s Taxonomy & Adult
Learning techniques. I provide an enthusiastic, engaging and customized learning experience that all participants
remember. As a Subject Matter Expert, I bridge learning gaps and identify training opportunities that impact key
performance indicators. As an Adobe Connect vILT Master, I can guarantee consistently enhanced performance through
detailed design and delivery by developing customized training solutions to meet business partner goals through virtual
instructor-led (vILT) training to reach remote users.

Technical Skills:
Experienced in eLearning tools including Articulate Storyline, Captivate & Camtasia Advanced Salesforce CRM Systems
Training & Migration Training Expert
Adobe Connect Master Virtual Facilitation Certification

Professional Experience:
Cigna Health care, Dallas, TX  10/2020 – Current
Technical Trainer/ Developer / Sr. Analyst
 As the Technical Training Sr. Analyst my primary task is to provide Instructor-Led classroom and virtual
instructor-led training to all employees in Services Operations (Domestic/International).
 ILT and vILT training is facilitated up to 4 weeks based on many job functions.
 Responsible for virtual and classroom instructor-led facilitation.
 SumTotal LMS administration responsible for adding/removing users, creating courses and editing enrollments.
 Provide instructor led training on important IT related topics including: Multi-Factor Authentication, On boarding
CPU/laptop setup, Phishing Reporting, Security Awareness.
 Create learning materials for applications and online tools including Zoom, Microsoft Teams, One Drive, and
SharePoint.
 Create learning materials for intranet sites such as Sales force CRM, Cvent, Connect
 Responsible for supporting the IT helpdesk with incoming incident requests and service tickets using Sys Aid.
 Training Needs Analysis performed with business partners to determine best support for learning business
needs and to access modality, etc.
 Liaison between Marketing and IT regarding new communications
 Training Documents & Request tracked for historical data

(YPO) Young Presidents Organization, Irving, TX 03/2020 - 10/2020

Global Technical Trainer, IT
 As the Global Technical Trainer my primary responsibility is to create learning materials and deliver training to all
IT employees. Secondary responsibilities include supporting the company’s enterprise learning needs.
 Responsible for virtual and classroom instructor-led facilitation
 Absorb LMS administrator responsible for adding/removing users, creating courses and editing enrollments.
 Research online data collaboration platforms and document repositories to set proof of concept events for
purchasing
 Provide instructor led training on important IT related topics including: Multi-Factor Authentication, Onboarding
CPU/laptop setup, Phishing Reporting, Security Awareness.
 Create learning materials for applications and online tools including Zoom, Microsoft Teams, OneDrive,
SharePoint.
 Create learning materials for intranet sites such as Salesforce CRM, Cvent, Connect
  Responsible for supporting the IT helpdesk with incoming incident requests and service tickets using SysAid.
 Training Needs Analysis performed with business partners to determine best support for learning business
needs and to access modality, etc.
 Liaison between Marketing and IT regarding new communications
 Training Documents & Request tracked for historical data.

Cardinal Health - Lewisville, TX 01/2018 – 4/2020

Design and Delivery Consultant
 As the Instructional Design and Delivery Consultant (Program Trainer) my primary responsibility is to create
learning materials and delivery program specific training to all employees in 6 different job functions supporting
the CSL Behring program.
 Responsible for providing Instructor-Led classroom training, virtual training via Skype for business for work-
from-home employees as well as creating eLearning courses in Articulate Storyline 3.
 My secondary responsibility includes training and tracking the annual recertification of all employees in the
Pharma co vigilance program covering Adverse Event, Medical Inquiry & Product Complaint reporting.
 Support the overall learning and onboarding of all company employees by facilitating New Employee
Orientation, Customer Service & White Glove Training for all programs.
 Disease Trak CRM to Salesforce CRM Systems Migtration Training
 Program Specific Training including, Patient Assistance Program, Copay, Welcome Calls, Welcome Kits, Sample,
Assurance, Prior Authorizations & Appeals.
 Insurance Basics, Specialty Pharmacy Landscape, Medicare, Reimbursement and Field Solutions & Copay
Accumulation training.
 ACCOMPLISHMENTS:
 2020 LEARNING BUSINESS PARTNER FOR 6 CRITICAL PRACTICES FOR
 LEADING A TEAM (SUPERVISORS & ABOVE)
 2020 LEARNING AMBASSADOR FOR LEADING THE CARDINAL HEALTH
 WAY TRAINING FOR PEOPLE LEADERS
 2020 SITE CHAMPION FOR LEWISVILLE, TX SITES

NTT Data, Inc., Dallas, TX 05/2016 - 11/2017

Facilitator/ Associate Readiness Training Leader
 Seamlessly co-facilitates training sessions with trainers
 As the Associate Readiness Training Leader my primary task was to provide Instructor-Led classroom,
departmental and virtual WebEx training to all employees of the three Financial Services Delivery Centers.
 Facilitates small and large group discussions based on the curriculum design and delivery method, may be in a
virtual environment or in a one-on-one basis
 Readily able to assess participants' understanding of course content and changes material and delivery method
accordingly
 Utilizes a variety of training delivery methods and is able to adjust training material based on time, participant
needs, and assessment of the audience
 Keep track and reconcile costs for each training event
 Maintains proper inventory of training material, Facilitate key leadership meetings
 Create testing and monitoring tools to evaluate the success and delivery of training
 Classroom training was facilitated between 1 to 4 weeks based on six different job functions.
 At least 3 times per week, I utilized instructional design skills to design materials for immediate use and
calibration to senior leadership, department leads, and teams. Classroom training included the process of
onboarding and reviewing the employee handbook. Training content included a client overview and policies
review, software and system navigation, financial crimes regulations, bank secrecy and anti-money laundering.
 Salesforce CRM Systems Training
 Support Leadership as site delegate for time entry, time-off requests and reporting
 Update change management system with new training requests and submit training proposal based on new
updates and processes
  Maintained document repository and SuccessFactors LMS admin

Fidelity Investments - 01/2016 - 05/2016

Facilitator/ Senior Training Specialist
 As the Senior Training Specialist my primary task was to provide Instructor-Led classroom, one-on-one and
virtual Skype training to all employees of the Southlake & Westlake campuses.
 Provides support and classroom facilitation during new account transitions (assists sr. trainers), change or
service improvement efforts
 100% travel flexibility was required. Classroom training was facilitated between 1 to 3 weeks based on three
different job functions (CSR, IT, TL).
 Classroom training included the process of onboarding, HR policies review, software and system navigation,
financial services and instruments.
 Facilitate training, calibration, and best practice sessions on tools and systems, products, campaigns, and
services
 To research the fixed income market to ensure a deep understanding of the markets and business events
 Knowledgeable of Agile & Scrum methodologies, Lean & Kanban concepts
 International and Domestic virtual training provided using Edifire
 Work independently with instructional design team and SMEs for recurrent training solutions
 Attend training sessions to evaluate performance and provide coaching and feedback to Training Specialists
 Knowledgeable of SOC-1, Rule 38a-1, SEC 206 & Rule 6-37 regulation

Cigna Healthcare - 07/2011 -12/2015

Senior Corporate Training Specialist
 As the Senior Corporate Training Specialist my primary task was to provide Instructor-Led classroom and virtual
WebEx training to all employees in Services Operations (Domestic/International).
 100% travel flexibility was required
 Classroom training was facilitated 9 to 10 weeks based on two different job functions (CSR, TL).
 I created training materials, delivery guides, participant workbooks and tipsters.
 I also developed performance improvement plans & extended training schedules as needed Classroom training
included the process of onboarding and reviewing the employee handbook, quoting medical benefits,
verification eligibility and claim processing, as well as medical, dental & vision healthcare basics.
 Content also included PPO & HMO products medical products
 Knowledgeable of Agile & Scrum methodologies, Lean & Kanban concepts.
 Field Training of Work From Home reps and Urgent Care CSRs.
 Expert level knowledge of IBM CRMs OneView and mainframe ProClaim systems.
 Work w/ instructional design team and SMEs for recurrent training solutions.
 Attend training sessions to evaluate performance and provide coaching and feedback to new and local to site
Training Specialists.
 Monitored calls using Qfiniti to provide coaching and feedback immediately.
 Maintained SuccessFactors LMS as admin for inputting/updating courses, attendance and completion
 Delivered 4-WK training in Philippines on Claim Processing and Utilization Mgmt
 SME of all PPACA, Healthcare Reform, HIPAA, regulations and coverage policies.
 Assisted inbound callers via phone with inquiries regarding benefits, eligibility and claims processing and
escalated call situations as needed Certified Payment Processing.

Certified Payment Processing - 06/2009 - 05/2011

Marketing Center Trainer
 As the Marketing Center Trainer my primary task was to provide Instructor-Led classroom, delivering and
facilitating one-on-one and virtual Go to Meeting training to all employees of the TransTech & Summit sites
marketing center each week.
 100% travel was required.
  Classroom training was facilitated between 1 to 4 weeks based on four different job functions (AS, QC, SR, and
SM).
 Classroom & Virtual training included the process of onboarding, HR policies review, software implementation
and system navigation, appointment setting, sales management, overcoming objections, credit/debit processing,
products and services, accounts payable and payment processing.
 Conducted phone screens and interviews as well as made hiring decisions.
 Field Training with new Sales Reps to motivate sales and seasoned
 Sale Reps on new POS systems.
 Responsible for eLearning course creation with Adobe Captivate.
 Work independently with instructional design team and SMEs for recurrent training solutions.
 Maintained Salesforce LMS as admin for inputting/updating courses, attendance and completion; utilized
Salesforce LMS for sales and marketing team updates.
 Assisted inbound callers via phone with inquiries regarding systems and software.
 Demonstrated sales techniques via outbound calls to owners and prospecting customers.

Washington Mutual - 02/2008 - 06/2009

Delivery Specialist
 As a Training Delivery Specialist my primary task was to provide Instructor-Led classroom, on-the-job and one-
on-one training to all employees.
 100% travel was required between TX and CA sites.
 Classroom training was facilitated between 3 weeks based on three different job functions (AR, CS and CSR).
 Classroom & Virtual training included the process of onboarding, HR policies review, software and system
navigation, FALCON fraud banking system logic, customer service basics, upselling, customer verification,
overcoming objections, credit/debit processing, products and services, accounts payable and payment
processing.
 Conducted phone screens and interviews as well as made hiring decisions.
 Managed SharePoint of training library SOPs & important learning resources.
 Responsible for eLearning course creation with Adobe Captivate.
 Work independently with instructional design team and SMEs for recurrent training solutions.
 Maintained Click2Learn LMS as admin for inputting/updating courses, attendance and completion.

Beauti Control Cosmetics 02/2006 - 02/2008

Corporate Training & Delivery Specialist
 As the Training & QA Manager my primary task was to manage a team of 4 trainers for Consultant Services,
Director Services and Payment Processing.
 My second task was to create and develop a quality assurance program and implement a quality assurance
monitoring system for all inbound Contact Center calls.
 My third task was to create a mentoring program for employees seeking leadership positions and Instructor-Led
classroom training to all leadership team members.
 100% travel flexibility was required.
 Classroom training was facilitated 4 weeks.
 Classroom training included overcoming objections, products features and benefits, sales promotions and
ranking and sales consultant status progression.
 Managed SharePoint of training library SOPs & important learning resources.
 Responsible for eLearning course creation with Adobe Captivate 8.
 Work independently with instructional design team and SMEs for recurrent training solutions Maintained
Click2Learn LMS as admin for inputting/updating courses, attendance and completion.

EDUCATION
Richland College
Online
Some College
Education Leadership

Justin F. Kimball High School

Dallas, TX 2000
High School Diploma