ACTIVITY #2

BUSINESS SITUATION ANALYSIS (PART I)

Alejandro Rozo Vergara

ID: 653573
Yeferson Garcia Robles
ID: 682102
Leidy Rocio Fonseca
ID: 670436

GROUP #4

MANAGEMENT SKILLS
NRC 23931

TEACHER
Jesús Augusto Prada Pico

University Corporation God's Minute

Barrancabermeja Santander
Business Administration
Eighth semester
2021

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 INTRODUCTION

MANAGEMENT SKILL: TEAMWORK

It is very important to recognize management skills when we live them, therefore, in our

work environment we must be careful when expressing ourselves and take into account the

importance of emotional intelligence.

In this activity we will talk about our experience in work environments where management

skills and of course emotional intelligence have played an important role.

The most significant experience was lived by one of the members of the group in the

company where he works, ECOPETROL S.A., in which the experience he had about working

in the team was very important for his personal and professional growth.

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1. SITUATION (MANAGERIAL ABILITY)

In a process of daily operation of the plant, an emergency arose in which the entire

team of operators had to go out to attend to.

It was getting dark and the whole emergency was still in one of the distillation plants,

when it was midnight it was time to exchange shifts. There were some operators tired

and others not, those who were not tired were just entering work and the tired ones

had already been there for more than 10 hours, so knowing that, it was decided to

make a relay so that the rested people would support the tired ones who had been

there longer, we worked as a team to achieve our objective of stabilizing the plant.

Why was the teamwork managerial skill implemented?

Because it was necessary to be able to solve the problem that arose, we thought about

our colleagues and their exhaustion, therefore, we decided to support them and give

them more rest time.

Likewise, we all help each other when unwanted situations arise and thus we get out

of that difficulty faster.

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2. ACTORS AND CONTEXT OF THE PRESENTED SITUATION

The actors are all the workers who were there in the emergency.

2.1 ACTORS:

 Operators: We are those in charge of operations, also those who attend

emergencies in the first instance.

 Supervisors: They are in charge of directing the maneuvers in a safe and

responsible way and of supporting the operators.

 Department heads: He is the leader of the entire department and the one

who makes the main decisions.

2.2 CONTEXTO:

 PRESSURE CONTEXT (STRESS): The scene is tense because you

have to be very careful in the movements since flammable and risk

products are used.

 SOLIDARITY CONTEXT: Understanding that the colleagues who were

on the previous shift were tired, it was decided to support them voluntarily

so that their effort was not excessive.

 COLLABORATIVE CONTEXT – RESPONSIBILITY: We

understand our tired colleagues and support them, knowing that it is our

responsibility to give our best for the collective benefit, always thinking

that good teamwork is the best solution to difficulties.

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3. CONCLUSIONS

It is important to have the ability to work in a team, as it is a necessary practice for the

proper functioning of a company or Project.

3.1 ALTERNATIVES

 UNDERSTANDING: Understand the partner who is very exhausted and

helping the necessary support so that he can resume work without any

difficulty.

 CONTROL THE PRESSURE: Despite the stress of the moment,

controlling emotions is essential to prevent the growth of the problem or

problem.

 LEAD WITH RESPECT: Understand the mood of each worker in the

tense situation and have the ability to speak to me and address them

appropriately.

 LISTEN: It is important to listen to the requests of the workers to analyze

their current status and carry out an adequate positioning process.

 MOTIVATE AT THE MOMENT OF TENSION: Generating an

optimal state of mind in the workers thanking them for their hard work,

intensifies their capacity for dedication.

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Referencias
GESTION. (10 de 08 de 2021). Global Threat Report. Obtenido de
https://gestion.pe/tendencias/inteligencia-emocional-caracteristicas-tipos-ejemplos-test-
medicion-nnda-nnlt-249127-noticia/

https://www-ebooks7-24-com.ezproxy.uniminuto.edu/?il=5848&pg=4