TECHNICAL SERVICE BULLETIN

BULLETIN NUMBER: D197/D198/D199/D200/D201/D202 – 023 10/13/2017

REISSUE 
APPLICABLE MODEL:
LANIER – MP 2554SP/MP 3054SP/MP 3554SP/MP 4054SP/MP 5054SP/MP 6054SP
RICOH – MP 2554SP/MP 3054SP/MP 3554SP/MP 4054SP/MP 5054SP/MP 6054SP
SAVIN – MP 2554SP/MP 3054SP/MP 3554SP/MP 4054SP/MP 5054SP/MP 6054SP

SUBJECT: SMBV2/V3 SUPPORT

GENERAL:
This Technical Service Bulletin describes the specifications and limitations for newly added SMBv2/v3
support for the following applicable Ricoh devices.

CONTENTS:

1. SMBv2/v3 Specifications for Ricoh Devices ............................................................. 1

2. Limitations ................................................................................................................. 3
3. Required Firmware..................................................................................................... 3
4. Additional information ............................................................................................... 6

1. SMBv2/v3 Specifications for Ricoh Devices

Ricoh devices support the following protocols:
- SMB1.0/CIFS
- SMB2.0
- SMB3.0

Additional Features:
New settings have been added for SMBv2/v3:

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Copyright  2018 RICOH Americas Corporation. All rights reserved. Page 1 of 8

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SMB Client Advanced Setting:

- The SMB Encryption function is supported.

- The SMB client port number can be set to either 139 or 445 (default).
- SMBv2/v3 support can be enabled (default) or disabled.
If SMBv2/v3 is disabled, the device uses the SMBv1 protocol (before the firmware upgrade).
- Access these settings via User Tools on the operation panel, or Web Image Monitor.

Specification Changes:
- New settings will be applied automatically when the device firmware is updated.
- SMBv2/SMBv3 will be set to Active.
- SMB Client Port Number will be set to 445 (even if SMB was already enabled on port 139).
- The default SMB client port has been changed from 139/tcp to 445/tcp due to cases reported where
Windows OS does not accept connections on port 139 following the application of certain security
measures.
Reference URL: https://support.microsoft.com/en-us/kb/3161949

Functions Using SMBv2/v3:

The following functions can now operate using SMBv2/v3:
A. Scan to Folder
B. FAX reception with folder transfer
- Specify an address registered in the address book and then transfer a copy of received data to that
folder using SMBv2/v3.
C. FAX transmission with folder backup
- When sending a fax, also store a copy of sent data to a folder using SMBv2/v3.
D. Store to HDD with folder transfer
- Store scanned data and then transfer a copy of stored data to a folder using SMBv2/v3.

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2. Limitations
The SMB version used for Windows authentication is SMBv1. Please use LDAP authentication instead as
necessary.
- The SMB version used for SMB printing is SMBv1.
- Plaintext authentication and LM authentication are not supported with SMBv2/v3.
- In some environments SMBv3 encrypted communication using port 139/tcp is not supported
because Windows OS does not support it. The default port setting in the device has been changed
to 445/tcp, so there should be no issue.
- Addressing in CNAME using port 139/tcp is not supported. However, it is now supported by port
445/tcp.
- Writing only supports synchronous transfer, and even if set to asynchronous transfer, the device will
still perform synchronous transfer.
- Regarding SMB Encryption, the device can communicate using encryption with individual share
folders but not when encryption is enabled for the entire file server.
The following PowerShell command to enable encryption for the entire server is not supported:
- Set-SmbServerConfiguration –EncryptData $true
Furthermore, even when using the following PowerShell command to allow unencrypted access for clients
that do not support SMBv3.0, the MFP still cannot connect to the shared folder.
- Set-SmbServerConfiguration –RejectUnencryptedAccess $false
Please refer to the following URL for details:
https://technet.microsoft.com/en-us/library/dn551363(v=ws.11).aspx
The following Single Function Applications use the SMB protocol.

 ID Card Copy and Scan, Scan to Folder Helper, Shared Folder Print, Easy Size Matching Scan
However, this firmware update does not include SMBv2/v3 support for these applications and they will
therefore still use SMBv1. The schedule for adding SMBv2/v3 support for these applications is still under
consideration.

3. Required Firmware
Support for SMBv2/v3 is dependent on each of the following firmware modules. Please be sure to update all
of them:
- System/Copy
- Network Support
- Scanner
- Web Support
- Animation or OpePanel or LegacyUIData2nd (varies by model)

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 Tech Service Bulletin No. D197/D198/D199/D200/D201/D202 – 023 REISSUE 

 The table below lists the minimum firmware versions required to enable SMBv2/v3 support for each model.
Additional information will be provided separately regarding the requirements for other models.

Animation or
Product Network
System/Copy Scanner Web Support OpePanel or
Name Support
LegacyUIData2nd
MP 2554
MP 3054
OpePanel
MP 3554 v1.20 v14.38 *** v01.08 v1.09
v1.06
MP 4054 D2025550Y D2025564Q D3A75704L D2025560G
D2025563G
MP 5054
MP 6054
SOP
MP 2554
MP 3054 Animation
v1.20 v14.38 *** v02.10 v2.04
MP 3554 v5.00
D2015550X D2015564P D2015571K D2015560E
MP 4054 D2015562D
MP 5054
MP 6054

 *** Bug fix (fix1- 2byte character problem and fix2- Scanned or fax document deletion problem with
GlobalScan / StreamlineNX) version. Please refer to “Important Note” below for details.

Links to the bundled firmware to support SMBv2 and SMBv3

MP 2554, MP 3054, MP 3554, MP 4054, MP 5054, MP 6054
SDcard: http://rfg-esource.ricoh-usa.com/oracle/idcplg?IdcService=DOC_INFO&dID=98354&dDocName=rfg077245
Remote: http://rfg-esource.ricoh-usa.com/oracle/idcplg?IdcService=DOC_INFO&dID=98353&dDocName=rfg077244

MP 2554, MP 3054, MP 3554, MP 4054, MP 5054, MP 6054 Smart Operation Panel

SDcard: http://rfg-esource.ricoh-usa.com/oracle/idcplg?IdcService=DOC_INFO&dID=98352&dDocName=rfg077243
Remote: http://rfg-esource.ricoh-usa.com/oracle/idcplg?IdcService=DOC_INFO&dID=98350&dDocName=rfg077242

* Please note the following points when updating the LegacyUIData2nd firmware.
- The LegacyUI firmware must be updated to at least version 1.31 or later.
- If the LegacyUIData firmware is installed, it should be uninstalled after installing the LegacyUIData2nd
firmware. If the LegacyUIData firmware is not uninstalled then an error message will be displayed as
shown below:

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 Tech Service Bulletin No. D197/D198/D199/D200/D201/D202 – 023 REISSUE 

 The Animation, Opepanel, and LegacyUIData2nd firmware might not be included in the “Package
All” firmware. If these firmwares are not updated, the SMBv2/v3 setting will not be displayed in User
Tools on the Operation Panel but it may still be displayed on Web Image Monitor.
 When carrying out the firmware update via ARFU etc., please confirm that the above firmware are
updated to the version that supports SMBv2/v3.


st
1. 2-byte characters problem which was found on August 1 .
st
There is a bug which was found on August 1 . The details are as follows.
When using Scan to Folder (SMB), any of the following conditions may cause SMB communication to fail:
1. A computer name which includes 2-byte characters (for example Chinese characters) is set as the
destination path.
2. A user name which includes 2-byte characters is used for authentication.
3. Attempting to browse the network from the device for a computer name which includes 2-byte
characters.
As a temporary workaround, please disable SMBv2/v3 by changing the setting to [Inactive] from Web Image
Monitor or the Operation Panel.
For reference: Web Image Monitor : Device Management > Configuration > SMB

The effects of using 2-byte characters with the following functions are currently being investigated.
- FAX reception with folder transfer
- FAX transmission with folder backup

As this is a major bug, the planned countermeasures are as follows.

- The firmware already released will remain published as is. (*) New firmware will be released
once this bug is fixed.
- The firmware which has not yet been released will be fixed before it is released.

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(*) Applicable models: (Armada/SOP), D197 (Armada/SOP), D284

Because of this, the release schedule might be slightly delayed.

2. Scanned or fax document deletion problem with GlobalScan / StreamlineNX found on August
th
29 .
On an MFP with SMBv2 / v3 firmware, an "incorrect" document may be sent to the destination when sending
a scanned / fax document using the Hotfolder plug-in for GlobalScan / StreamlineNX.
*Examples of "incorrect" documents created at the destination include:
-File size is too small and the file is damaged.
-File size is 0 bytes.
*When this phenomenon occurs, the scanned / fax document is deleted before being sent and is therefore
lost.
This problem does not occur when using SMBv1. This problem is caused by the Network Support firmware.
For more details, please refer to the Problem Bulletin described in section “4. Additional information”.

This firmware has not been released for any models by ARFU yet. This bug will be fixed in any firmware
released via ARFU (for all applicable models).
SMB v2/v3 support will be available as per the announcement issued separately. See the schedule below.
The revised release dates for each model are as follows.
(fix1): The SMBv2/v3 firmware has already been released with the bug. The date indicates when the release
is planned for firmware to fix the 2-byte character issue.
(fix2): The date indicates when the release is planned for firmware to fix the scanned / fax document deletion
issue. In cases where fix1 has not yet been released, this release will be stopped and fix2 will be released
instead (which also includes fix1).
(delay): The SMBv2/v3 firmware has not been released yet. However, due to the bugs and related
countermeasures, the release date has been rescheduled. Both fix1 and fix2 will be applied when released.

4. Additional information
An official announcement about SMB support for MFP and Printer products has been issued on the
ricoh.com website. If necessary, this URL can be shared with customers.
http://www.ricoh.com/products/mfp20170727_1.html

- The details regarding the Scanned or fax document deletion problem with GlobalScan / StreamlineNX are
as follows.
[Issue]
On an MFP with SMBv2 / v3 firmware, an "incorrect" document may be sent to the destination when
sending a scanned / fax document using the Hotfolder plug-in for GlobalScan / StreamlineNX.
*Examples of "incorrect" documents created at the destination include:
-File size is too small and the file is damaged.
-File size is 0 bytes.
*When this phenomenon occurs, the scanned / fax document is deleted before being sent and is
therefore lost.

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[Cause]
There was a specification change to the file send function of the MFP when added SMBv2.0 / v3.0
support. This function enables the file to be "transferred / deleted" while it is still being created.
Hotfolder plug-in accesses the monitoring folder once per second to obtain transferable documents.
Because of this process, an "incorrect" document is created in the destination if GlobalScanNX /
StreamlineNX tries to obtain the document (file transfer / delete process) while the MFP is still sending
the file (meaning the file creation process is still in progress in the monitoring folder).

*This problem does not occur when an MFP with SMBv1.0 sends a file because the file under creation
cannot be "transferred / deleted".

[Affected SLNX versions]

- All of the versions of Streamline NX/GlobalScan NX to which the HotFolder Plugin are applied.

[Extent of the impact]

This problem occurs when the SMBv2 / v3 firmware is applied to an MFP which uses the Hotfolder plug-in

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Tech Service Bulletin No. D197/D198/D199/D200/D201/D202 – 023 REISSUE 

for GlobalScanNX / StreamlineNX.

[Permanent fix]
The "transfer / delete" function which was added from SMBv2.0 / v3.0 will be disabled by fixing the
firmware (Network Support).

[Temporary fix]
Disable the setting for SMBv2 / SMBv3,
<Changing the settings via Web Image Monitor>
"Device Management" > "Configuration" > "Network" > SMB"

<Changing the setting from the operation panel>

"System Settings" > "Interface Settings" > "SMB Client Advanced Settings"

The above setting screen will not be displayed if the Animation or Opepanel or LegacyUIData2nd firmware
supporting SMBv2 / SMBv3 is not applied.

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